Compare Automation Anywhere vs Tungsten Automation

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Tungsten TotalAgility

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Tungsten Insight

Infosys,HMI, krungsri, Cegeka

Tungsten RPA

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Popular Solutions

165 reviews

6 reviews

2 reviews

7 reviews

Tungsten TotalAgility

2 reviews

Tungsten Insight

0 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

13%

Manufacturing Company

Performing Arts

Financial Services Firm

16%

Computer Software Company

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 3

Ross Macadam
Director at iicon ltd
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Aliu Balogun
Head, Digital Business and Innovation (BSc/MSc Computer Science, CISA) at ActivEdge
Automation Anywhere (AA) has very good technical support.
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Murali Perumalraj
Senior Manager, Automation & Integration Platforms at a manufacturing company
The support from Automation Anywhere has been outstanding, with timely responses to submitted tickets and effective...
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Marco Aurelio BALDOCEDA PORRAS
Tech Leader RPA Individual Contributor at Interbank
I rate the technical support a four out of ten.
Read full review of IQ Bot [EOL] »
Madan Ganapam
Software Engineering Manager at a financial services firm
We have great support from Automation Anywhere. Whenever we create support cases, they respond within the given...
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Chandresh Agarwal
Lead Software Engineer at Peristent Systems
We have created tickets on the support website of Automation Anywhere whenever we needed support, and the support...
Read full review of IQ Bot [EOL] »
Gangadhar Wali
Founder and COO at InVibes
We don't get any kind of technical support or training for IQ Bot. There's a total lack of communication from them.
Read full review of IQ Bot [EOL] »
Isaac Bermudez Salguera
Staff Intelligent Automation Engineer at Experian
I think that customer service is a question because we didn't have the Orange plan previously. Last year, we gained...
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Neethushree S
QA in RPA at Merck Group
We are getting good support from the Automation Anywhere team. We have not found any cases or issues until now. They...
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Anonymous User
RPA Infrastructure Lead at a tech vendor
I believe the support is on par with industry standards. The SLAs are based on the criticality and compare well with...
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Anonymous User
Senior Application Developer at a financial services firm
The technical support is great, but I would like them to be faster with their response times. Sometimes, we have to...
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Baskaran Chidambaran
RPA Specialist at Olam International
Technical support has been a great asset. We have been encountering migration issues associated with database...
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Anonymous User
IT Director at a tech services company
I haven't heard any complaints from the team about technical support. I haven't interacted directly with the...
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AshishTyagi
Solutions Architect at PureSoftware Ltd
In terms of customer support, they are very good. I am an Automation Anywhere vendor and if I have a problem, I can...
Read full review of BotFarm »
SaravanaVelayudham
Global Head Training at Acronotics
Technical support needs to be much faster. I also had the project delivery. I had six clients whom I looked after....
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Anonymous User
Sr. Manager at Tata Consultancy Services
Technical support for this solution is good, and they have provided us with resolutions to our problems. We are...
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Nayeem Mohammed
Program Manager - IA at Proven Consult
The technical support is very good. Typically we go to our partners and they are able to easily assist us. We're...
Read full review of BotFarm »
Anonymous User
Kaizen Manager at a consultancy
It is difficult for me to rate the technical support I received because I was not fully involved; it was resolved...
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Anonymous User
Product Manager
It can be improved. When we have issues or problems with the software, which is not common, that is one area that...
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Anonymous User
RPA Developer at R-Path Automation
I have only used customer support once, but the support team member I spoke with was very friendly, knowledgeable,...
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Anonymous User
Software Developer at a insurance company
The technical support has been a little slow to respond to our inquiries.
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Anonymous User
Deputy Manager (RPA) at WNS Global Services
It's good sometimes. Sometimes it takes time.
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Anonymous User
Team Manager at Capgemini
They are always up to mark and ready to help out when in need.
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Manohar-Reddy
Performance & Functional Automation Specialist at a pharma/biotech company
We have a direct point of contact for technical support, although there are limitations. In some instances, the...
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William "Sonny" Kocak
Sr. RPA Developer at a financial services firm
The technical support has been very prompt. They've been very willing to help out and, in almost all cases, they've...
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Anonymous User
IT Consultant at ITC Infotech
The customer support and technical support are very helpful and service is available 24/7, around the clock....
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Anonymous User
Configuration Specialist at a energy/utilities company
The technical support is good. They try to get back to us within one to two days. Once they do respond, everything is...
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Anonymous User
Junior RPA developer at a tech services company
The technical support has been helpful, and we have not experienced any delays.
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Anonymous User
RPA Developer at a manufacturing company
The tech support of Automation Anywhere is very supportive regarding the voice of the customer. E.g., they ask for...
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Siva Gangavarapu
RPA Developer at Qualcomm Incorporated
The technical support is fine. As soon as we raise an issue, we can get the technical support that we need. They...
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Jian Chen
Systems Engineer at a insurance company
The technical support is good.
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Review 1 of 30

Mihai Babescu
Solution Sales at Asseco South Eastern Europe
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Emerson Santos
Co-Founder | CTO at Fourcicle
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Ross Macadam
Director at iicon ltd
I would say their technical support is pretty good; I would give it an eight.
Read full review of Tungsten TotalAgility »
PrashanthR
Lead Software Engineer at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Mahmoud Alyabroudi
Solutions Architect at DEWA
Technical support is provided based on SLA and maintenance contracts. They assist clients in resolving these issues.
Read full review of Tungsten RPA »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
Read full review of Tungsten RPA »
Anonymous User
Product Owner RPA at a financial services firm
I rate Kofax support eight out of 10. We use them regularly. They could resolve issues a little faster.
Read full review of Tungsten RPA »
Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Arun Javgal
Solution Developer at Self employeed
The support team is very supportive in terms of fixing issues.
Read full review of Tungsten RPA »
Anonymous User
Professional Service Team at VISNIKO
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
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Anonymous User
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company
I have not yet been in touch with technical support.
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Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Sawich Unyavatpanich
Project Manager at Tbank
Customer support is good.
Read full review of Tungsten RPA »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
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Dheeraj Sah
Technical Consultant
Technical support has been good, and we have been happy with their capabilities.
Read full review of Tungsten TotalAgility »
Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
Read full review of Tungsten TotalAgility »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »

Review 1 of 30

Technical Support

No Data Available

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