Compare Alibaba vs TIBCO

Alibaba

Based on 19 reviews.

TIBCO

Based on 207 reviews.

Sample Customers

Alibaba Cloud Quick BI

Herbst Produkt, The Makery, Hampstead Tea, Laila London, LONGCRAFT CO. LTD

TIBCO Spotfire

Allergan, ASSS de Montreal, Avantium, Blue River, Bank of Montreal, Citibank, FrieslandCampina, Hellmann Logistics, Merck, Novartis

Popular Solutions

1 reviews

10 reviews

5 reviews

4 reviews

Top Industries

Comms Service Provider

15%

Manufacturing Company

14%

Financial Services Firm

Computer Software Company

Financial Services Firm

13%

Outsourcing Company

11%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Vinod_Parmar
Lead Solutions Architect at UNSW Australia
We have TIBCO BusinessWorks installed, and we also had an old iProcess installation. I am a consultant for TIBCO...
Read full review of TIBCO BusinessWorks »
AftabAlam
E2E Delivery Expert - Ignite Delivery & Technical Enablement at a comms service provider
TIBCO Cloud API Management is used for various purposes, such as in the case of the Apple Watch. When a subscriber...
Read full review of TIBCO Cloud API Management »
Choon Hwa Khoh
Head of Product Test at ams AG
I use the solution in my company for file transfer, data extraction, and ETL.
Read full review of TIBCO Business Studio »
Anonymous User
Operations Analyst at a non-profit
I have been using TIBCO Spotfire for around two years for dashboard creation, reporting, and data analysis tasks. My...
Read full review of TIBCO Spotfire »
Anonymous User
Tibco Consultant at a tech vendor
We are dealing with both TIBCO and Tomcat. Tomcat is the backend server which is used at the back end of TIBCO 5.x....
Read full review of TIBCO Rendezvous »

Review 1 of 5

Customer Service

Vishal Bayskar
Associate Technical Manager at a computer software company
I'd rate technical support for Alibaba Cloud as seven out of ten because it's not that good and needs improvement.
Read full review of Alibaba Cloud »
Gilang Evandyano
Data Engineer at Astra Welab Digital Arta
I am satisfied with the tool's support for trading and e-commerce.
Read full review of Alibaba Cloud »
Salahuddin Shaikh
Site Reliability Engineer at EPAM Systems
I rate the technical support as three and a half out of ten, considering my experience with them from two years ago....
Read full review of Alibaba Cloud »
GilangEvandyano
Data Engineer at Astra Welab Digital Arta
I would rate technical support as four out of five. It could be better.
Read full review of Alibaba Cloud »
Didik Karjono
Chief Executive Officer at PT. Indo Mindstorm Wizzard
Support is enough and satisfactory.
Read full review of Alibaba Cloud »
Aderonke Adeyegbe
CEO at Comercio Limited
The support from the tech team at Alibaba is quite impressive.
Read full review of Alibaba Cloud »
Anonymous User
Senior Software Manager at a manufacturing company
I have not used the support.
Read full review of Alibaba Cloud »
Balaji T
Manager Project Management at a computer software company
Technical support numbers around 30 people. Contacting technical support is not one of my responsibilities, so I...
Read full review of Alibaba Cloud »
Anonymous User
Solution Consultant at a comms service provider
Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me...
Read full review of Alibaba Cloud »
Vik Devdas
CEO at a tech company
Customer support has a lot of room for improvement. There's just general documentation, general customer support, and...
Read full review of Alibaba Cloud »
Expert Yong
System Engineer at a tech services company
We've never contacted technical support directly. Typically, if I run into issues, I go to Google and see what I can...
Read full review of Alibaba Cloud »

Review 1 of 11

Amandeep Pawar
Engineer Technology at Iris Software Technologies Private Limited
Customer support for TIBCO Jaspersoft is good and very helpful whenever I need assistance.
Read full review of TIBCO Jaspersoft »
AftabAlam
E2E Delivery Expert - Ignite Delivery & Technical Enablement at a comms service provider
I get involved at a later stage when the TIBCO team is not able to solve the problem or when we face challenges. If...
Read full review of TIBCO Cloud API Management »
Mustofa Yonus
Cheif Specialist- Licensing Systems at Roads & Transport Authority
I rate the technical support a seven out of ten.
Read full review of TIBCO ActiveMatrix Service Bus »
NarendraThota
Vice President of Technology Services at a computer software company
The solution’s technical support is good.
Read full review of TIBCO Cloud API Management »
Moustafa Fares
Senior Analyst at Etisalat
The technical support is not assigned to me; it is assigned to another team.
Read full review of TIBCO BusinessWorks »
Ray Ochieng
Integration Lead at a comms service provider
In terms of support, sometimes we get the engineers that are assigned. They don't understand the internal workings of...
Read full review of TIBCO ActiveMatrix BPM »
SunilKumar26
Technical Lead at a tech consulting company
The solution's support is helpful and the response time is good.
Read full review of TIBCO BusinessWorks »
AftabAlam
E2E Delivery Expert - Ignite Delivery & Technical Enablement at a comms service provider
The technical support from TIBCO BusinessWorks is very good. I would rate it 8.5 to 9 out of 10.
Read full review of TIBCO BusinessWorks »
FabioFerri
Managing Director at Catenate
Customer service used to be good. It is still pretty good, I would say. It has not changed much.
Read full review of TIBCO Business Studio »
Ray Ochieng
Integration Lead at a comms service provider
We have had one or two issues with technical support. There seemed to be an issue with a ticket that we raised...
Read full review of TIBCO ActiveMatrix Service Bus »
Anonymous User
BI and Location Analytics Consultant at a tech consulting company
I haven't used technical support.
Read full review of TIBCO Spotfire »
Anonymous User
IT Administrator at a transportation company
I rate the technical support a five out of ten. Though it is a stable product, if we have an issue with the product,...
Read full review of TIBCO BusinessWorks »
Obreten Obretenov
Technical Product Manager at Emirates
The support team is good, they're really experienced.
Read full review of TIBCO BusinessWorks »
Anonymous User
Manager, Business Intelligence at a tech services company
Customer service and technical support are good.
Read full review of TIBCO Spotfire »
Rodrigo Carvalhal
Senior Engineer at BNP Paribas
Every time we need customer support, we call them, and they answer in time and give us a solution.
Read full review of TIBCO ActiveMatrix BPM »
Anonymous User
Director, Operational Risk BI & Big Data Analytics
Technical support has been really great. Usually questions get answered within 24 hrs.
Read full review of TIBCO Jaspersoft »
Fabio Ferri
Managing Director at Catenate
Their technical support is really excellent.
Read full review of TIBCO BusinessWorks »
reviewer982592
Solutions Architect at a transportation company
Getting support from TIBCO on a particular issue takes a lot of turnaround time.
Read full review of TIBCO BusinessWorks »
Anonymous User
Principal Consultant at a computer software company
Support can come in silver or gold packages. Consumers can select their level of support.
Read full review of TIBCO Managed File Transfer »
Anonymous User
Consultant at a tech company
I rate technical support 9/10 (very quick and good response, good level of knowledge).
Read full review of TIBCO Spotfire »
Anonymous User
Risk and Operations Manager at a financial services firm
This product is being supported by our local help desk.
Read full review of TIBCO Jaspersoft »
Anonymous User
manager at a non-profit
I find TIBCO Spotfire's customer support to be very good. They are very supportive when needed and very knowledgeable...
Read full review of TIBCO Spotfire »
Anonymous User
Integration Analyst at a tech services company
Technical support is average.
Read full review of TIBCO Spotfire »
Anonymous User
Business Enabler at a tech services company
I have not had significant contact with customer service. However, in pre-sales cases, I found them responsive.
Read full review of TIBCO Jaspersoft »
Anonymous User
Business Development Executive at a tech vendor
Technical support is exceptional. I think it has extremely good coverage with multiple levels, Bronze, Silver, and...
Read full review of TIBCO Spotfire »
Anonymous User
Technical Architect at a tech services company
Fortunately, we have employees who are familiar with the product. It is not open source. Therefore, when you get a...
Read full review of TIBCO ActiveMatrix BPM »
Sandeep Kumar Muthyala
Senior Software Engineer at Xoriant
Customer support is very quick to respond, as we have had a couple of interactions.
Read full review of TIBCO Jaspersoft »
Anonymous User
BI Developer at a tech services company
The technical support is above average. Our Spotfire support was handled by a Spotfire partner who was quick to...
Read full review of TIBCO Spotfire »
MarioGuerrero
CEO - Director General at Megapractical
I don't work directly with technical support, but my team does. To my knowledge, they have not had any issues with...
Read full review of TIBCO ActiveMatrix Service Bus »
Anonymous User
IT Analyst at a tech services company
Technical support is 8/10.
Read full review of TIBCO Spotfire »

Review 1 of 30

Technical Support

No Data Available

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