Compare Alibaba vs SAP

Alibaba

Based on 19 reviews.

SAP

Based on 1492 reviews.

Latest Research

Buyer's Guide

Alibaba Cloud vs. SAP HANA Enterprise Cloud

April 2025

SAP HANA Enterprise Cloud vs. Alibaba Cloud

Updated: April 2025

Buyer's Guide

Alibaba Cloud vs. SAP HANA Enterprise Cloud

April 2025

Alibaba Cloud vs. SAP HANA Enterprise Cloud

Updated: April 2025

Sample Customers

Alibaba Cloud

Schneider Electric, BorderX Lab, Royal Philips, Catchpoint, Conversant, Blogmint

Alibaba Cloud Quick BI

Herbst Produkt, The Makery, Hampstead Tea, Laila London, LONGCRAFT CO. LTD

SAP BusinessObjects Business Intelligence Platform

SRAM, Kennametal, Fairfax Water, British American Tobacco, Velux, and FedEx.

SAP Analytics Cloud

Live Oak Bank

SAP Analytics Hub

STIB-MIVB

SAP HANA Enterprise Cloud

FC Bayern Munich, Reuters News Agency, MEMEBOX

Popular Solutions

Alibaba Cloud

9 reviews

SAP S/4HANA

62 reviews

SAP BusinessObjects Business Intelligence Platform

10 reviews

SAP ERP

15 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

10%

Manufacturing Company

10%

Comms Service Provider

Educational Organization

15%

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Aderonke Adeyegbe
CEO at Comercio Limited
We're focused on the African continent and how the cloud can drive digitization. What we're doing is using the cloud...
Read full review of Alibaba Cloud »

Review 1 of 1

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
SAP S/4HANA Cloud is an ERP solution. We use it in multiple industries to maintain their process flows for financial,...
Read full review of SAP S/4HANA Cloud »
A K 18
Director of Infrastructure at a university
HANA is used to analyze data quickly and build real-time dashboards, which allows us to track data live and monitor...
Read full review of SAP HANA »
StéphanBloch
Consultant Expert SAP PI / SAP PO at BS - Int Consulting
I have worked with SAP Process Orchestration to facilitate interfaces between different systems, including various...
Read full review of SAP Process Orchestration »

Review 1 of 5

Customer Service

Aderonke Adeyegbe
CEO at Comercio Limited
The support from the tech team at Alibaba is quite impressive.
Read full review of Alibaba Cloud »
Gilang Evandyano
Data Engineer at Astra Welab Digital Arta
I am satisfied with the tool's support for trading and e-commerce.
Read full review of Alibaba Cloud »
Didik Karjono
Chief Executive Officer at PT. Indo Mindstorm Wizzard
Support is enough and satisfactory.
Read full review of Alibaba Cloud »
GilangEvandyano
Data Engineer at Astra Welab Digital Arta
I would rate technical support as four out of five. It could be better.
Read full review of Alibaba Cloud »
Salahuddin Shaikh
System Engineer at Epam Systems
I rate the technical support as three and a half out of ten, considering my experience with them from two years ago....
Read full review of Alibaba Cloud »
Vishal Bayskar
Associate Technical Manager at a computer software company
I'd rate technical support for Alibaba Cloud as seven out of ten because it's not that good and needs improvement.
Read full review of Alibaba Cloud »
Balaji T
Manager Project Management at a computer software company
Technical support numbers around 30 people. Contacting technical support is not one of my responsibilities, so I...
Read full review of Alibaba Cloud »
Expert Yong
System Engineer at a tech services company
We've never contacted technical support directly. Typically, if I run into issues, I go to Google and see what I can...
Read full review of Alibaba Cloud »
Anonymous User
Solution Consultant at a comms service provider
Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me...
Read full review of Alibaba Cloud »
Anonymous User
Senior Software Manager at a manufacturing company
I have not used the support.
Read full review of Alibaba Cloud »
Vik Devdas
CEO at a tech company
Customer support has a lot of room for improvement. There's just general documentation, general customer support, and...
Read full review of Alibaba Cloud »

Review 1 of 11

Githinji Githogora
ICT Manager at Dawa Life Sciences
The solution's technical support is fine. They do help users to sort out the issues related to the solution. I rate...
Read full review of SAP ERP »
Rajkumar V P
Director & CHRO at Tecple Innoventive Solutions Pvt Ltd
Technical support is a strong team.
Read full review of SAP HCM »
RAUL PAHUARA
Deputy IT Project Manager at Volcan Compania Minera SAA
For support, I have a local partner.
Read full review of SAP BW4HANA »
Mehboob AalamMughal
Senior SAP-ABAP Lead Consultant at Ernst & Young
We don't need technical support now. But in the start, we needed their support. We used to raise tickets to SAP, and...
Read full review of SAP NetWeaver »
Kabelo Maja
Director at Gamaja
The customer support is helpful and professional but sometimes the turnaround time is too long.
Read full review of SAP NetWeaver »
TigerPillay
Principal Consultant at Avadeen Consulting
It is really good, but we never had a reason to contact their support team.
Read full review of SAP Signavio Process Intelligence »
Anonymous User
IFS, SAP and Applications Specialist at a engineering company
I would give technical support a rating of 5/10. The support was good, but a little slow at times. I am sure SAP can...
Read full review of SAP Jam »
Ali Mirnia
Chief Executive Officer at Redment
The technical support on offer is very good. We're quite satisfied with their level of service.
Read full review of SAP HANA »
Anonymous User
Project and Service delivery Manager at a tech services company
Technical support definitely can be faster. We have had a couple of tickets in solution support opened for a long,...
Read full review of SAP ERP »
Anonymous User
IS/IT program manager at a energy/utilities company
Technical support is quite OK.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Executive Director at a tech services company
The support team is good and offers significant help, but there is room for improvement. There are gaps that require...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Business Objects Admin/Developer at a healthcare company
Customer Service: In a word, bad. Account reps constantly change and it’s impossible to find out who your current rep...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Manager at a consumer goods company
The technical support for general issues gives us a good response, but for certain critical issues, it can takes four...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Business Process Manager at Delivery hero
I would expect faster answers. We sent a request to them that the minimum duration time that we receive answers...
Read full review of SAP Signavio Process Intelligence »
Anonymous User
Sr. Manager, TMT Business Consulting (Focused on B2B Tech Product cos.) at a security firm
There is a dedicated team in our organization for resolving any issues. A joint team was created with SAP experts and...
Read full review of SAP CRM »
Anonymous User
Data Warehouse Manager at FLYERALARM
Customer Service: Difficult. There is a story that SAP received a list with 150 bugs in SAP BW in combination with...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Senior SAP SYBASE/SQL SERVER DBA at a financial services firm
The experts on Sybase IQ were very few in number, but they were really knowledgeable.
Read full review of SAP IQ »
Anonymous User
SAP BI Systems Supervisor at a maritime company
I rate technical support so highly because of its being an old product.
Read full review of SAP Business Warehouse »
Abdelghani Khaatib
Executive Director at TEDCO HOLDING
Technical support is great.
Read full review of SAP Signavio Process Intelligence »
RamakrishnanRamanathaiah
Vice President at a tech services company
The SAP technical support is Good. It can definitely be improved.
Read full review of SAP HANA Enterprise Cloud »
Anonymous User
Deputy Chief Learning Officer at a government
The technical support is a little slow, like 24 hours. I feel since it is 2017, if I have a problem, I should be able...
Read full review of SAP HCM »
Belinda Pearson
SAP specialist at Dis-Chem Pharmacies Ltd
In all honesty, I must admit that I haven't had any direct interaction with SAP's technical team. The credit for the...
Read full review of SAP HCM »
Anonymous User
Director at a tech services company
The technical support team is responsive.
Read full review of SAP HCM »
Anonymous User
Data Architect at a financial services firm
It would be better if they had a more human IT support system. They are really chuffed with their support desk, they...
Read full review of SAP PowerDesigner »
Anonymous User
Director - SAP Mid Market at a tech services company
The customer support is great and that enables us to assure our customers that the process will be a smooth one.
Read full review of SAP S/4HANA Cloud »
Anonymous User
usiness Intelligence and Data ?arehouse Section Head & Pre-sales
A seven out of 10, because support engineers for BO should be coming from technical background. The consultants for...
Read full review of SAP BusinessObjects EPM [EOL] »
SantoshSundar
RPA Technical Solution Lead at Infomentum
The solution's technical support is amazing. When you contact SAP, there are account managers, specifically technical...
Read full review of SAP Intelligent RPA »
Anonymous User
Chief Strategy Officer at a manufacturing company
Customer Service: OK. SAP responded with a patch to our Sybase issue within weeks we of us filing the issue....
Read full review of SAP ERP »
Anonymous User
Delivery Head, Emergys India at a computer software company
The support from SAP Business One is helpful. I rate the support of SAP Business One a nine out of ten.
Read full review of SAP Business One »
Anonymous User
Manager Data Analytics and Interfaces at a healthcare company
We don't call SAP directly. We work through Epic. Our licensing with SAP is through Epic. So, Epic has a direct...
Read full review of SAP BusinessObjects Business Intelligence Platform »

Review 1 of 30

Technical Support

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