Compare Alibaba vs SAP

Alibaba

Based on 19 reviews.

SAP

Based on 1630 reviews.

Latest Research

Buyer's Guide

Alibaba Cloud vs. SAP HANA Enterprise Cloud

December 2025

SAP HANA Enterprise Cloud vs. Alibaba Cloud

Updated: December 2025

Sample Customers

Alibaba Cloud

Schneider Electric, BorderX Lab, Royal Philips, Catchpoint, Conversant, Blogmint

Alibaba Cloud Quick BI

Herbst Produkt, The Makery, Hampstead Tea, Laila London, LONGCRAFT CO. LTD

SAP BusinessObjects Business Intelligence Platform

SRAM, Kennametal, Fairfax Water, British American Tobacco, Velux, and FedEx.

SAP Analytics Cloud

Live Oak Bank

SAP Analytics Hub

STIB-MIVB

SAP HANA Enterprise Cloud

FC Bayern Munich, Reuters News Agency, MEMEBOX

Popular Solutions

Alibaba Cloud

5 reviews

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

8 reviews

Top Industries

Manufacturing Company

11%

Comms Service Provider

10%

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

Didik Karjono
Chief Executive Officer at a consultancy
Support is enough and satisfactory.
Read full review of Alibaba Cloud »
Vishal Bayskar
Associate Technical Manager at a computer software company
I'd rate technical support for Alibaba Cloud as seven out of ten because it's not that good and needs improvement.
Read full review of Alibaba Cloud »
Gilang Evandyano
Data Engineer at a financial services firm
I am satisfied with the tool's support for trading and e-commerce.
Read full review of Alibaba Cloud »
Aderonke Adeyegbe
CEO at a financial services firm
The support from the tech team at Alibaba is quite impressive.
Read full review of Alibaba Cloud »
GilangEvandyano
Data Engineer at a financial services firm
I would rate technical support as four out of five. It could be better.
Read full review of Alibaba Cloud »
Salahuddin Shaikh
Site Reliability Engineer at a tech vendor
I rate the technical support as three and a half out of ten, considering my experience with them from two years ago....
Read full review of Alibaba Cloud »
Vik Devdas
CEO at a tech company
Customer support has a lot of room for improvement. There's just general documentation, general customer support, and...
Read full review of Alibaba Cloud »
Expert Yong
System Engineer at a tech services company
We've never contacted technical support directly. Typically, if I run into issues, I go to Google and see what I can...
Read full review of Alibaba Cloud »
Anonymous User
Senior Software Manager at a manufacturing company
I have not used the support.
Read full review of Alibaba Cloud »
Balaji T
Manager Project Management at a computer software company
Technical support numbers around 30 people. Contacting technical support is not one of my responsibilities, so I...
Read full review of Alibaba Cloud »
Anonymous User
Solution Consultant at a comms service provider
Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me...
Read full review of Alibaba Cloud »

Review 1 of 11

HemChari
Chief Information Officer at a manufacturing company
When we have an issue with Our SAP SuccessFactors we have our corporate team that handles it. We only need to open a...
Read full review of SAP SuccessFactors »
Bhuwan Ghosh
SAP SuccessFactors Consultant at a tech services company
I would rate technical support a four out of five.
Read full review of SAP SuccessFactors »
HemantKUMAR6
Principal Architect at a tech vendor
I found customer support to be tedious during the upgrade process to the latest version. I tried to upgrade to a...
Read full review of SAP PowerDesigner »
Jayarami Reddy Pujeri
ERP Head at a manufacturing company
SAP's technical support used to be good but has become very unresponsive.
Read full review of SAP Business One »
Marissa Schwan
Founder and Director at a consultancy
I communicate with technical support on a regular basis. I have an account manager located in Spain whom I can...
Read full review of SAP SuccessFactors »
Ashwin Bhadouria
Assistant Manager I.T. SAP HCM at a manufacturing company
Technical support is excellent. There has never been a case where I was not given an answer.
Read full review of SAP HANA »
AnthonyMurphy
Director of Process Optimization at a tech services company
I can't speak to how helpful support would be. I've not needed it. We haven't had any issues that we had to contact...
Read full review of SAP Signavio Process Intelligence »
Aaron Maema
SAP Hybris Developer at a retailer
Technical support is adequate, particularly on the paid version. Having a consultant to help us is a good thing. To...
Read full review of SAP Commerce Cloud »
Segun Oyeleke
SAP HANA Developer at a educational organization
The technical support for this solution is okay. Support tickets are responded to based on priority.
Read full review of SAP Analytics Cloud »
Natra Vijaya
Sr. Solution Manager Consultant at a tech services company
The support is good from SAP HANA.
Read full review of SAP HANA »
MARTIN BAÑALES
Independent Consultant at a retailer
The customer service and support team are good. I rate them an eight out of ten.
Read full review of SAP CRM »
Maheen Mehmood
HR Intern at a energy/utilities company
SAP HCM's technical support was on point. I appreciate that every data we wanted, every help, reconfiguration, or...
Read full review of SAP HCM »
Anonymous User
ERP Auditor at a construction company
Something which would be helpful to management and, from our vantage point as a user, would be to see a simple...
Read full review of SAP Business One »
DENNIS SUNNY
Business Intelligence Lead at a tech services company
SAP is famous for technical support. You get 24-hour support and there are different types of support offered. We...
Read full review of SAP Analytics Hub »
Girish Ogirala
Enterprise Architect at a manufacturing company
The quality of customer service is excellent, and the speed is commendable. I would rate their support as a seven on...
Read full review of SAP S/4HANA »
Anonymous User
CEO/GM at a tech services company
The first level of support is really through your value-added resale partner and then they have escalation to SAP and...
Read full review of SAP Business One »
Belinda Pearson
SAP specialist at a healthcare company
In all honesty, I must admit that I haven't had any direct interaction with SAP's technical team. The credit for the...
Read full review of SAP HCM »
Anonymous User
Global Product Manager at a tech services company
I have experience with SAP technical support and have contacted them. That's one thing I've complained quite a lot...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Akhilesh Narayanan
Tech Lead, Database Section. at a financial services firm
The quality of support from SAP is very good; if it's a known problem, they will have a knowledge base, so we will...
Read full review of SAP IQ »
Anonymous User
SAP HCM/FICO Team lead at a transportation company
The solution is stable, so I didn't need to reach out to technical support very often. When I did, they were helpful....
Read full review of SAP HCM »
Anonymous User
Finance Manager
We've had a good experience with customer support. They're active and we have an exclusive relationship manager to...
Read full review of SAP Analytics Cloud »
Naman Lalawat
data analyst at a financial services firm
I have never needed technical support from SAP until now, so I cannot judge, but I have seen other cases. I would...
Read full review of SAP Signavio Process Intelligence »
Anonymous User
Sr Advisory Technical Specialist at a tech services company
I find the technical support for SAP HANA pretty good because if you have any issues, the team responds to you very...
Read full review of SAP HANA »
Anonymous User
Deputy Manager
I have opened tickets with technical support. They've been good. Sometimes they take a while to respond.
Read full review of SAP BW4HANA »
Anonymous User
General Manager at a recruiting/HR firm
The technical support is good.
Read full review of SAP SuccessFactors »
Anonymous User
Database Consultant at a pharma/biotech company
I would say I'm satisfied with technical support, buy it can be improved also. Improved in terms of data warehousing,...
Read full review of SAP HANA »
Anonymous User
Senior Human Resources Specialist at a tech services company
The customer support for this solution is good. When we submit a request to them, they provide a timeline for the...
Read full review of SAP SuccessFactors »
Angel Pineda
Data Architect at a construction company
The solution's technical support is pretty good, which likely owes itself to the enterprise contact we have with SAP....
Read full review of SAP Information Steward »
Uma Das
AVP - HR IT at a consumer goods company
SAP has implementation partners, so the technical support is given by the implementation partner. We have not...
Read full review of SAP SuccessFactors »
Anonymous User
Technical Consultant at a consultancy
Customer Service: Very good expertise. Technical Support: Very good expertise.
Read full review of SAP Identity Management »

Review 1 of 30

Technical Support

No Data Available

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