Compare Alibaba vs SAP

Alibaba

Based on 15 reviews.

SAP

Based on 1313 reviews.

Latest Research

Buyer's Guide

Alibaba Cloud vs. SAP HANA Enterprise Cloud

March 2024

SAP HANA Enterprise Cloud vs. Alibaba Cloud

Updated: March 2024

Buyer's Guide

Alibaba Cloud vs. SAP HANA Enterprise Cloud

March 2024

Alibaba Cloud vs. SAP HANA Enterprise Cloud

Updated: March 2024

Sample Customers

Alibaba Cloud

Schneider Electric, BorderX Lab, Royal Philips, Catchpoint, Conversant, Blogmint

Alibaba Cloud Quick BI

Herbst Produkt, The Makery, Hampstead Tea, Laila London, LONGCRAFT CO. LTD

SAP BusinessObjects Business Intelligence Platform

SRAM, Kennametal, Fairfax Water, British American Tobacco, Velux, and FedEx.

SAP Analytics Cloud

Live Oak Bank

SAP Analytics Hub

STIB-MIVB

SAP HANA Enterprise Cloud

FC Bayern Munich, Reuters News Agency, MEMEBOX

Popular Solutions

Alibaba Cloud

10 reviews

SAP BusinessObjects Business Intelligence Platform

15 reviews

SAP ERP

36 reviews

SAP SuccessFactors

42 reviews

Top Industries

Computer Software Company

13%

Comms Service Provider

11%

Financial Services Firm

University

Educational Organization

14%

Computer Software Company

11%

Manufacturing Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Min HtetOo
Chief Marketing Officer at Soft Intelligence
We use the solution for application development and Apsara.
Read full review of Alibaba Cloud »

Review 1 of 1

Shreyas K M S
Systems Architect at NetApp
Our sales team uses SAP CRM to manage campaigns and cases. We also use the data from the solution for analysis and...
Read full review of SAP CRM »
Siddharth Matalia
Senior Technical Specialist at a manufacturing company
We use SAP Landscape Transformation Replication Server setup between our databases. We should always be prepared for...
Read full review of SAP Landscape Transformation Replication Server »
Taiwo Babalola
Information Technology Business Partner and Enterprise Architecture Lead at Power International Holding
We leverage multiple services on the SAP Cloud Platform. Firstly, we utilize the BTP platform, which includes the...
Read full review of SAP Cloud Platform »
Anonymous User
SAP Business Consultant - Support at NOVO Business Consultants AG
Automatisation and optimisation of business processes using SAP Workflow. Makes the information directly available to...
Read full review of SAP Ariba Invoice Management »
Mohamed-Nabih
I.T. Manager at Egypt Foods group
I'm an IT manager and my use case is implementing MSAP 4800 in my company. It's an FMCG company and we have 2,000...
Read full review of SAP NetWeaver Business Warehouse »

Review 1 of 5

Customer Service

Aderonke Adeyegbe
CEO at Comercio Limited
The support from the tech team at Alibaba is quite impressive.
Read full review of Alibaba Cloud »
GilangEvandyano
Data Engineer at Astra Welab Digital Arta
I would rate technical support as four out of five. It could be better.
Read full review of Alibaba Cloud »
Anonymous User
Associate Technical Manager at a computer software company
I'd rate technical support for Alibaba Cloud as seven out of ten because it's not that good and needs improvement.
Read full review of Alibaba Cloud »
Anonymous User
CTO at a manufacturing company
I have not used the support.
Read full review of Alibaba Cloud »
Anonymous User
Solution Consultant at a comms service provider
Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me...
Read full review of Alibaba Cloud »
Balaji T
Manager Project Management at a computer software company
Technical support numbers around 30 people. Contacting technical support is not one of my responsibilities, so I...
Read full review of Alibaba Cloud »
Expert Yong
System Engineer at a tech services company
We've never contacted technical support directly. Typically, if I run into issues, I go to Google and see what I can...
Read full review of Alibaba Cloud »
Vik Devdas
CEO at a tech company
Customer support has a lot of room for improvement. There's just general documentation, general customer support, and...
Read full review of Alibaba Cloud »

Review 1 of 8

VishalChopra
VP Global Sales and Marketing at VC ERP CONSULTING PRIVATE LIMITED
There are multiple partners of SAP providing customer support service to users, so their quality differs from one...
Read full review of SAP ERP »
Steven Leung
Technical Director at DynaSys
We provide technical support to our clients when they need our assistance.
Read full review of SAP S/4HANA »
Veerender Kumar
Product Owner at Software Technology
My team was involved with the support and they could improve by being faster.
Read full review of SAP ERP »
Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
We sometimes ask questions about queuing and a few other things. There are some smaller ITP protocols that CPI does...
Read full review of SAP Cloud Platform »
Aaron Maema
SAP Hybris Developer at a retailer
Technical support is adequate, particularly on the paid version. Having a consultant to help us is a good thing. To...
Read full review of SAP Hybris Commerce »
Umair Hassan
Database Administrator at a computer software company
We provided support to our clients and we did not resolve ourselves we did not go to the vendor for an answer we...
Read full review of SAP HANA »
Laxmikanth Karunamoorthy
Principal Information Technology Consultant at NTT DATA
The customer support is good.
Read full review of SAP S/4HANA Cloud »
Anonymous User
CEO at a manufacturing company
I have contacted SAP support in Germany and Spain many times and also SAP partners. SAP support is excellent, but the...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Associate Director - IS Project Management Office at a healthcare company
Customer Service: It's not great, but OK. Technical Support: It's not great, but OK.
Read full review of Sybase Afaria [EOL] »
Rupesh Rupak
Consultant at a pharma/biotech company
I would say that the technical support is okay. I was using it because we had some questions for our testing. Someone...
Read full review of SAP Cloud Platform »
Anonymous User
President at a tech consulting company
Customer Service: Customer service is great, as we have global support for this product from Asia, when we are...
Read full review of SAP IQ »
Azzedine Allouache
GLOBAL ERP (SHIFT) Logical design and Technical Integration Lead at Sanofi
I have been in touch with technical support and I think that it can be improved. It's quite inefficient.
Read full review of SAP ERP »
Vladimir Semashko
Sr. SAP HCM Consultant at a tech services company
Customer Service: Medium. Technical Support: I rate the level of technical support as high.
Read full review of SAP HCM »
Anonymous User
Sr. Director at a tech services company
It was OK. We are not uncomfortable because a lot of the recommendations, and I don't see any problems.
Read full review of SAP Lumira »
Carlos Guzman
CEO at CJG Consulting
Technical support used to be better. They seem to be less proactive than they were before. Previously they were very...
Read full review of SAP S/4HANA »
Jay
BI Lead at a retailer
Technical support has been quite good. We haven't had any issues with them. They are helpful and responsive and we...
Read full review of SAP Analytics Cloud »
Anonymous User
Manager at a consultancy
It is the standard level that we use from SAP. Thorough and slow, but it's very administrative if you follow strictly...
Read full review of SAP NetWeaver MDM [EOL] »
Anonymous User
Owner at a tech services company
Customer Service: Very goodTechnical Support: Very good
Read full review of SAP ERP »
David Hudgins
Senior Business Intelligence Architect at a tech services company
SAP tech support is good. However, I prefer the use of the partners and communities like ASUG or SAPinsider to...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Associate Vice President at a consumer goods company
I use the customer service/technical support line once or twice per month. I usually call to find out about new...
Read full review of SAP HANA Enterprise Cloud »
Anonymous User
Senior SAP HCM Consultant at a tech services company
SAP HCM has many different channels for communication with the consultants which makes it complex. There are delays...
Read full review of SAP HCM »
Anonymous User
Lead Consultant at a computer software company
I do not have experience with SAP technical support.
Read full review of SAP S/4HANA »
Anonymous User
Senior Director IT, Business Intelligence & Data Resources at Norwegian Cruise Line
We have used technical support. I would rate their support as average. They are not as fast as we want them to be....
Read full review of SAP SuccessFactors »
Anonymous User
Associate Consultant at a tech vendor
Technical support is very good. We can raise an incident with SAP, in the SAP portal, and they respond based on the...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Project Manager at a consultancy
We have contacted technical support, but usually, the response time is not optimal. They are average. When the...
Read full review of SAP Cloud Platform »
Anonymous User
Sap Hcm/Success Factors Consultant at a tech services company
Technical support is very good for things that are not urgent. When urgent problems occur, they are not handled very...
Read full review of SAP SuccessFactors »
VINCENTWU
Project Manager at a manufacturing company
We've had three years of experience dealing with SAP Business One and it has been fine.
Read full review of SAP Business One »
Moetez Ben Salah
Data Consultant at SCS
We're currently looking for external support because SAP are not very proactive when it comes to support.
Read full review of SAP PowerDesigner »
SumeetZalpuri
Data & Business Architect at AME
Initially, it was not that good, but SAP took the feedback from their customers, consultants, partners, and...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Deepanshu Golane
Senior Associate Consultant at a tech services company
I have not had the chance to directly connect to the technical team for the cloud system. However, I have interacted...
Read full review of SAP Cloud Platform »

Review 1 of 30

Technical Support

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