Compare Alibaba vs Cloudflare

Alibaba

Based on 19 reviews.

Cloudflare

Based on 123 reviews.

Sample Customers

Alibaba Cloud Anti-Bot Service

Herbst Produkt, The Makery, Hampstead Tea, Laila London, LONGCRAFT CO. LTD

Cloudflare One

23andMe

Cloudflare Web Application Firewall

crunchbase, udacity, marketo, okcupid, zendesk

Popular Solutions

Alibaba Cloud

6 reviews

Cloudflare

15 reviews

Cloudflare Web Application Firewall

15 reviews

Cloudflare One

8 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

11%

Financial Services Firm

Comms Service Provider

Computer Software Company

14%

Comms Service Provider

11%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Carlos Alam Hernandez Baruch
Engineer at SITMEXICO
My main focus is on security. Security and consultation are key areas for me.
Read full review of Cloudflare One »
Maciej Piaskowy
Senior Security Engineer at ManpowerGroup
Since I'm managing security tools and focusing on email security, Cloudflare mainly helps me take care of DNS records...
Read full review of Cloudflare »
Avinash Udawant
IT Manager at Amla Commerce
The typical use case for Cloudflare Web Application Firewall in my company is that we are providing support to our...
Read full review of Cloudflare Web Application Firewall »
Keith Azzopardi
Fractional CTO at Tassei Tech
We use Cloudflare Workers mainly to avoid Cross-Origin Resource Sharing (CORS) issues and as a reverse proxy. It has...
Read full review of Cloudflare Workers »

Review 1 of 4

Customer Service

Salahuddin Shaikh
System Engineer at Epam Systems
I rate the technical support as three and a half out of ten, considering my experience with them from two years ago....
Read full review of Alibaba Cloud »
Gilang Evandyano
Data Engineer at Astra Welab Digital Arta
I am satisfied with the tool's support for trading and e-commerce.
Read full review of Alibaba Cloud »
Didik Karjono
Chief Executive Officer at PT. Indo Mindstorm Wizzard
Support is enough and satisfactory.
Read full review of Alibaba Cloud »
Aderonke Adeyegbe
CEO at Comercio Limited
The support from the tech team at Alibaba is quite impressive.
Read full review of Alibaba Cloud »
Vishal Bayskar
Associate Technical Manager at a computer software company
I'd rate technical support for Alibaba Cloud as seven out of ten because it's not that good and needs improvement.
Read full review of Alibaba Cloud »
GilangEvandyano
Data Engineer at Astra Welab Digital Arta
I would rate technical support as four out of five. It could be better.
Read full review of Alibaba Cloud »
Balaji T
Manager Project Management at a computer software company
Technical support numbers around 30 people. Contacting technical support is not one of my responsibilities, so I...
Read full review of Alibaba Cloud »
Anonymous User
Solution Consultant at a comms service provider
Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me...
Read full review of Alibaba Cloud »
Vik Devdas
CEO at a tech company
Customer support has a lot of room for improvement. There's just general documentation, general customer support, and...
Read full review of Alibaba Cloud »
Anonymous User
Senior Software Manager at a manufacturing company
I have not used the support.
Read full review of Alibaba Cloud »
Expert Yong
System Engineer at a tech services company
We've never contacted technical support directly. Typically, if I run into issues, I go to Google and see what I can...
Read full review of Alibaba Cloud »

Review 1 of 11

Bilal Mujahid
Managed Services Manager at Adapture Technology Group
The tool's support takes at least one hour to respond.
Read full review of Cloudflare »
Hitesh R
Solutions Architect at Amazure Technologies Private Limited
I have experienced some difficulties with Cloudflare's support as a customer based in India. Despite the company...
Read full review of Cloudflare Web Application Firewall »
Ahmer Masood
Head of Cloud & Cyber Security Services (Garaj) at a comms service provider
The technical support is good.
Read full review of Cloudflare Web Application Firewall »
Anders Johansson
Senior Specialist at Tieto Estonia
I especially remember that we got great support. I would absolutely rate the support a five out of five, they helped...
Read full review of Cloudflare One »
KornthawatPhichitoakkhanit
Cloud Business Developer at GWS Cloud
Regarding satisfaction, I would say that typically, we don't require support for the usual setup. We can manage it...
Read full review of Cloudflare Web Application Firewall »
Alvaro Olivares
Head of Cloud Engineering at a financial services firm
I rate the support of Cloudflare DNS a ten out of ten.
Read full review of Cloudflare »
M.A. Faisal
General Manager at bKash Limited
Cloudflare's technical support in this region, specifically in Bangladesh, is acceptable. However, since there is no...
Read full review of Cloudflare »
Eddy Ramirez
IT Security Director at a financial services firm
I've never contacted technical support in the past.
Read full review of Cloudflare »
Jay Vekaria
Linux System Administrator at Ergode
We haven't needed to contact them so far. Managing DNS on multiple other platforms was relatively easy for me, so I...
Read full review of Cloudflare »
Raj Meka
President and CEO at Mekas Cloud Services
We have not used technical support.
Read full review of Cloudflare »
Gbenga Ajatta
Cyber Security Analyst
The experience was quite good because we received regular updates about activities in the back end and explanations...
Read full review of Cloudflare One »
Anonymous User
Linux/Cisco/Microsoft Infraestructure Manager at a tech services company
Technical support is 10/10.
Read full review of Cloudflare »
Anonymous User
Information Technology Engineer at a tech vendor
I haven't contacted technical support.
Read full review of Cloudflare »
Anonymous User
Principal Cyber Prevent and Defense Engineer at a comms service provider
I have primarily worked not with the tool's customer support but with the product's sales engineers and technical...
Read full review of Cloudflare »
Bryan Wei
Director of Platform and Information Security at Brace Software
Tech support is solid. No issues there.
Read full review of Cloudflare Web Application Firewall »
Anonymous User
WordPress Developer & Consultant at a tech services company
I’ve never had a reason to get in touch with their technical support.
Read full review of Cloudflare »
Anonymous User
Technical Lead at a tech services company
I don't need any technical supports because there are a number of blogs with solutions for most of the problems....
Read full review of Cloudflare »
Avinash Udawant
IT Manager at Amla Commerce
The technical support of Cloudflare Web Application Firewall rates between five and seven at maximum.
Read full review of Cloudflare Web Application Firewall »
Bryan Wei
Director of Platform and Information Security at Brace Software
Support has been good so far. Just the initial headache of onboarding. After onboarding, there was some tuning...
Read full review of Cloudflare One »
Anonymous User
Systems and New Media Manager at a leisure / travel company
Technical support is 10/10. Our one call about a caching issue was easily fixed and it turned out to be a problem we...
Read full review of Cloudflare »
Anonymous User
Senior Consultant CDN at a comms service provider
Technical support is not well developed. While there are good engineers, Cloudflare does not offer hands-on technical...
Read full review of Cloudflare »
Tch40Dr800
Business Director at a tech services company
I'm quite comfortable with them so I don't see a big issue. We get fairly good support. The earlier issues that we...
Read full review of Cloudflare »
Aum e Hani
Manager - Web Development at a engineering company
Until now, I didn’t require much technical support. I try to find any help by myself through the interface.
Read full review of Cloudflare »
Stephen Odongo
Technical Support Engineer at Professional Technologies Kenya
The technical support for this solution is really good.
Read full review of Cloudflare »
Keith Azzopardi
Fractional CTO at Tassei Tech
While the technical support is generally good, with a rating of seven out of ten, they are not fully familiar with...
Read full review of Cloudflare Workers »
Anonymous User
Senior Dev Ops Engineer at a tech services company
I have mainly been on their lower accounts which don’t really come with support.
Read full review of Cloudflare »
Anonymous User
Senior Consultant CDN at a comms service provider
The technical support team is very good and they know what they're doing.
Read full review of Cloudflare »
Anonymous User
Competence Center Manager at a tech services company
The technical support from the vendor could be better. The support is provided online and most of the technical...
Read full review of Cloudflare »
Anonymous User
System Administrator at a tech vendor
Technical support is excellent.
Read full review of Cloudflare »
Anonymous User
Superintendent of Cloud Platforms at a manufacturing company
As far as technical support, we have not really had any issues that require contacting them.
Read full review of Cloudflare Web Application Firewall »

Review 1 of 30

Technical Support

No Data Available

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