Compare Alibaba vs Cloudflare

Alibaba

Based on 19 reviews.

Cloudflare

Based on 126 reviews.

Sample Customers

Alibaba Cloud Anti-Bot Service

Herbst Produkt, The Makery, Hampstead Tea, Laila London, LONGCRAFT CO. LTD

Cloudflare One

23andMe

Cloudflare Web Application Firewall

crunchbase, udacity, marketo, okcupid, zendesk

Popular Solutions

Alibaba Cloud

5 reviews

Cloudflare

11 reviews

Cloudflare Web Application Firewall

11 reviews

Cloudflare One

4 reviews

Top Industries

Manufacturing Company

11%

Comms Service Provider

10%

Computer Software Company

10%

Financial Services Firm

Computer Software Company

12%

Comms Service Provider

10%

Financial Services Firm

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Carlos Alam Hernandez Baruch
Engineer at a consultancy
My main focus is on security. Security and consultation are key areas for me.
Read full review of Cloudflare One »
Herb Angle
Owner at a financial services firm
I have experience with Cloudflare; I use them all the time, including WAF and DNS. I'm using Cloudflare on all my...
Read full review of Cloudflare »
Avinash Udawant
IT Manager at a tech vendor
The typical use case for Cloudflare Web Application Firewall in my company is that we are providing support to our...
Read full review of Cloudflare Web Application Firewall »
Keith Azzopardi
Fractional CTO
We use Cloudflare Workers mainly to avoid Cross-Origin Resource Sharing (CORS) issues and as a reverse proxy. It has...
Read full review of Cloudflare Workers »

Review 1 of 4

Customer Service

GilangEvandyano
Data Engineer at a financial services firm
I would rate technical support as four out of five. It could be better.
Read full review of Alibaba Cloud »
Didik Karjono
Chief Executive Officer at a consultancy
Support is enough and satisfactory.
Read full review of Alibaba Cloud »
Gilang Evandyano
Data Engineer at a financial services firm
I am satisfied with the tool's support for trading and e-commerce.
Read full review of Alibaba Cloud »
Aderonke Adeyegbe
CEO at a financial services firm
The support from the tech team at Alibaba is quite impressive.
Read full review of Alibaba Cloud »
Salahuddin Shaikh
Site Reliability Engineer at a tech vendor
I rate the technical support as three and a half out of ten, considering my experience with them from two years ago....
Read full review of Alibaba Cloud »
Vishal Bayskar
Associate Technical Manager at a computer software company
I'd rate technical support for Alibaba Cloud as seven out of ten because it's not that good and needs improvement.
Read full review of Alibaba Cloud »
Vik Devdas
CEO at a tech company
Customer support has a lot of room for improvement. There's just general documentation, general customer support, and...
Read full review of Alibaba Cloud »
Balaji T
Manager Project Management at a computer software company
Technical support numbers around 30 people. Contacting technical support is not one of my responsibilities, so I...
Read full review of Alibaba Cloud »
Anonymous User
Solution Consultant at a comms service provider
Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me...
Read full review of Alibaba Cloud »
Anonymous User
Senior Software Manager at a manufacturing company
I have not used the support.
Read full review of Alibaba Cloud »
Expert Yong
System Engineer at a tech services company
We've never contacted technical support directly. Typically, if I run into issues, I go to Google and see what I can...
Read full review of Alibaba Cloud »

Review 1 of 11

Jesus Viera
President & CEO at a tech services company
I have used the support and they could improve. I rate the support from Cloudflare DNS a six out of seven.
Read full review of Cloudflare »
Sourabh Pardhi
Senior Information Security Analyst at a tech vendor
We get people to support us when we contact them. However, it takes them too long to respond. The first response is...
Read full review of Cloudflare One »
Aryan Singh1
Product Manager at a consultancy
We had a couple of back-and-forth communication with the Cloudflare team. The support team's responses are...
Read full review of Cloudflare »
Jay Vekaria
Linux System Administrator at a tech services company
We haven't needed to contact them so far. Managing DNS on multiple other platforms was relatively easy for me, so I...
Read full review of Cloudflare »
Alvaro Olivares
Head of Cloud Engineering at a financial services firm
I rate the support of Cloudflare DNS a ten out of ten.
Read full review of Cloudflare »
Bilal Mujahid
Managed Services Manager at a tech services company
The tool's support takes at least one hour to respond.
Read full review of Cloudflare »
Thiago Ribeiro
System Analyst at a comms service provider
I have never had to contact technical support or open a ticket because the servers are so reliable.
Read full review of Cloudflare »
Bo Bo Zin
Head Of Technology Department & Transformation at a financial services firm
I rate Cloudflare support seven out of 10. The technical support is mostly fine, but the response times could be...
Read full review of Cloudflare »
KornthawatPhichitoakkhanit
Cloud Business Developer at a tech services company
In Thailand, we have the perception that support should ideally come through a reseller rather than directly from the...
Read full review of Cloudflare »
Hitesh R
Solutions Architect at a tech services company
I have experienced some difficulties with Cloudflare's support as a customer based in India. Despite the company...
Read full review of Cloudflare Web Application Firewall »
KornthawatPhichitoakkhanit
Cloud Business Developer at a tech services company
Regarding satisfaction, I would say that typically, we don't require support for the usual setup. We can manage it...
Read full review of Cloudflare Web Application Firewall »
Hitesh R
Solutions Architect at a tech services company
Technical support is really good. I work on multiple products, and therefore getting a response from Cloudflare is...
Read full review of Cloudflare Web Application Firewall »
Arsene Koffi
Head of Digital Transformation Department at a insurance company
We contact our service provider for any technical issues with the solution.
Read full review of Cloudflare Web Application Firewall »
Carlos Alam Hernandez Baruch
Engineer at a consultancy
I find the support for Cloudflare DNS to be good, and I would rate it an eight out of ten.
Read full review of Cloudflare »
Anonymous User
Co Founder at a tech services company
Customer Service: 9/10. I did not really have the opportunity to use their service as a free user. However, when you...
Read full review of Cloudflare »
Anonymous User
Information Technology Engineer at a tech vendor
I haven't contacted technical support.
Read full review of Cloudflare »
Stephen Odongo
Technical Support Engineer at a tech services company
The technical support for this solution is really good.
Read full review of Cloudflare »
Anonymous User
Systems Engineer at a tech services company
Customer Service: Good, as the few times I've required customer service, it was more technical but they were always...
Read full review of Cloudflare »
Herb Angle
Owner at a financial services firm
Their documentation is awesome, so I haven't had to deal with their tech support before. I would rate my experience...
Read full review of Cloudflare »
Anonymous User
Network Architect at a computer software company
I think the response times could be improved slightly.
Read full review of Cloudflare Web Application Firewall »
BrahmanggiAditya
Technical Engineer at a tech services company
The customer support at Cloudflare is fairly straightforward. For technical support, I give Cloudflare a thumbs up...
Read full review of Cloudflare »
Anonymous User
CTO at a retailer
Cloudflare is a customer-oriented company and offers solid support.
Read full review of Cloudflare One »
Anonymous User
Systems and New Media Manager at a leisure / travel company
Technical support is 10/10. Our one call about a caching issue was easily fixed and it turned out to be a problem we...
Read full review of Cloudflare »
Bryan Wei
Director of Platform and Information Security at a computer software company
Tech support is solid. No issues there.
Read full review of Cloudflare Web Application Firewall »
Anonymous User
Linux/Cisco/Microsoft Infraestructure Manager at a tech services company
Technical support is 10/10.
Read full review of Cloudflare »
Darko Milic
General Manager at a energy/utilities company
I had to contact technical support twice, and both times, my issues were resolved satisfactorily. Therefore, I rate...
Read full review of Cloudflare Web Application Firewall »
Anonymous User
Principal Cyber Prevent and Defense Engineer at a comms service provider
I have primarily worked not with the tool's customer support but with the product's sales engineers and technical...
Read full review of Cloudflare »
Aum e Hani
Manager - Web Development at a engineering company
Until now, I didn’t require much technical support. I try to find any help by myself through the interface.
Read full review of Cloudflare »
Raj Meka
President and CEO at a tech services company
We have not used technical support.
Read full review of Cloudflare »
Anonymous User
VP/Director of IT at a tech vendor
I've tried to contact technical support three times without any luck. I found the solution myself. If I look at the...
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Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.