Compare Adobe vs BlackBerry

Adobe

Based on 225 reviews.

BlackBerry

Based on 89 reviews.

Overview

Adobe Systems Incorporated is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. It is best known for Photoshop, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.

Information Not Available

Sample Customers

Popular Solutions

Adobe Workfront

11 reviews

Adobe Experience Manager

14 reviews

Adobe Commerce

3 reviews

BlackBerry Cylance Cybersecurity

3 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

3 reviews

Top Industries

Construction Company

12%

Financial Services Firm

11%

Manufacturing Company

Outsourcing Company

Construction Company

15%

Financial Services Firm

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chris French
Manager, Enterprise Workfront Team at Capital One
The way that my company uses Adobe Workfront is primarily as a marketing solution for project management. We use it...
Read full review of Adobe Workfront »
Hilax Chamberlain
Digital Marketing Manager at Ford Motor Company
Adobe Experience Manager is one of the most powerful and scalable CMS platforms I have ever used. It serves as our...
Read full review of Adobe Experience Manager »
Andrew Christodoulou
Principal Product Manager at Swoon
There are two separate companies that I've worked with. One was part of an off-price fashion marketplace when Adobe...
Read full review of Adobe Commerce »
Somnath Shelke
Tech Architect at IBM
Adobe Web Experience Management is mainly used for static websites where frequent content changes occur. The tool is...
Read full review of Adobe Web Experience Management »
Bishen Gosai
Acrobat Sign Specialist at Learning Curve
My main use case for Adobe Sign internally from an organization perspective is that I have set up a customer...
Read full review of Adobe Sign »

Review 1 of 5

GauthamVakapalli
Account Manager at Teksalah
One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet,...
Read full review of CylanceOPTICS »
Sooraj Makkancherrry
Security Operations Manager at Philips
I am using CylancePROTECT as an active learning algorithm. We installed it on almost 20,000 servers and virtual...
Read full review of BlackBerry Cylance Cybersecurity »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Robert Valencia
Solution Architect at Westcon-Comstor
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA [EOL] »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »

Review 1 of 5

Customer Service

Nitish Lamba
Technology Lead at Infosys
While Adobe's support team generally addresses critical issues quickly, I've found their support to be not very...
Read full review of Adobe Target »
Elavarasan Devarajan
Target Team Lead at Tata Consultancy
I contact the technical support team whenever I want to update the website's privacy content. Support depends on the...
Read full review of Adobe Target »
Michela Bruna
Ux designer & content strategist at Eni gas e luce
I have not contacted technical support.
Read full review of Adobe Experience Manager Mobile [EOL] »
Puneeth Babu
Senior Technical Consultant at FinXL IT Professional Services
The move to the cloud has been challenging, and I've had to contact technical support. I would rate them at seven on...
Read full review of Adobe Experience Manager »
Chirag Bhavsar
Founder and CEO at Coduzion Technologies Pvt Ltd
I have actually used the customer support. Magento has an extension system also, where you can publish your extension...
Read full review of Adobe Commerce »
Somnath Shelke
Tech Architect at IBM
From a technical support point of view for Adobe Web Experience Management, I would rate them a five. They attempt to...
Read full review of Adobe Web Experience Management »
Deepa Soni
Senior Software engineer at HCLSoftware
When issues arise in Adobe Workfront, such as when working on a workflow and a random field or URL is not working, or...
Read full review of Adobe Workfront »
Bishen Gosai
Acrobat Sign Specialist at Learning Curve
I use the support from Acrobat Sign on a regular basis. They are highly efficient. I rate the support from Acrobat...
Read full review of Adobe Sign »
R Mishra
Consultant at Tata Consultancy
The technical support is good, and I would give them an eight out of ten.
Read full review of Adobe Experience Manager Mobile [EOL] »
Gaurav Mishra
Sr Consultant at HCL Technologies
I'm able to resolve issues myself, so I haven't contacted the technical support team for Adobe Experience Manager.
Read full review of Adobe Experience Manager »
Mahesh Konda
Solutions Architect at Synechron
My experience with customer support for Adobe ColdFusion was positive. I reached out to them regarding integration...
Read full review of Adobe ColdFusion »
Marco Almeida
E-commerce Merchandising Director at Sysco
My company had contacted the support due to the page load speed time. We had a couple of meetings with Magento's...
Read full review of Adobe Commerce »
Thomas Becker
Managing Partner(Austria) at a integrator
Adobe's technical support is so-so. They are attentive to big companies but tend to be negligent towards mid-sized...
Read full review of Adobe Experience Manager »
Andy Sibley
Workfront Consultant at a tech vendor
There has been a shift since Adobe purchased Adobe Workfront in 2019-2020. There has been a gradual shift where in...
Read full review of Adobe Workfront »
Anonymous User
Enterprise Cloud Cost Over And Visibility Parts at a manufacturing company
The customer service is fantastic. They are very helpful and so much proactive.
Read full review of Adobe Photoshop »
Anonymous User
Senior Technical Program Manager /Senior Lead Solution Architech- Product Technology & Gen AI at a insurance company
The response has been very quick. The resolution time depends on the type of ticket raised. For P1 tickets, the...
Read full review of Adobe Experience Manager »
Anonymous User
Senior Software Consultant at a tech services company
Very very poor.
Read full review of Adobe Experience Manager »
Anonymous User
Director of Project Management at a tech company
Customer Service: Excellent, very timely attention to urgent issues. Technical Support: Excellent, always had the...
Read full review of Adobe Workfront »
Anonymous User
Software Developer at a financial services firm
The customer support for Adobe ColdFusion is great. I haven't inquired about anything, but I have heard reviews...
Read full review of Adobe ColdFusion »
Anonymous User
President / Founder
Good.
Read full review of Adobe Connect »
Monvick Teja
N\A at a consultancy
I have contacted the customer service in a recent block that I faced with the AWS launch.
Read full review of Adobe Target »
Anonymous User
Engineer - Technology at a marketing services firm
I recommend my clients call Marketo support.
Read full review of Marketo »
Lavanya Prasanna Kumar
System Consultant at Freelancer
The customer support team from Adobe is very responsible. Whenever I raise a request in Adobe Sign, especially...
Read full review of Adobe Sign »
Anonymous User
Founder . Interior Architect & Interior Designer at a university
I have never needed to reach out for help with customer support.
Read full review of Adobe Experience Manager »
Anonymous User
IT Admin at a logistics company
Customer Service: They are really helpful. They are experts in their product and they will immediately identify when...
Read full review of Adobe Workfront »
Anonymous User
Administrative Assistant at a tech services company
Customer Service: 5 out of 10. Technical Support: 5 out of 10.
Read full review of Adobe Workfront »
Anonymous User
Technical Architect at a consumer goods company
I have no issues with the tool’s tech support.
Read full review of Adobe Commerce »
Anonymous User
Senior Process Analyst at a venture capital & private equity firm
Customer Service: The customer service is very good. A lot of the time, the help desk is willing to help but the...
Read full review of Adobe Workfront »
Anonymous User
Senior Adobe CQ5 / AEM Developer at a tech services company
Customer Service: 9 Out of 10 Technical Support: 9 out of 10
Read full review of Adobe Experience Manager »
Tyler Slingerland
Graphic Design Specialist at Self-Employed
I have not had any issue or have spoken to any of the service personnel.
Read full review of Adobe Creative Suite [EOL] »

Review 1 of 30

GauthamVakapalli
Account Manager at Teksalah
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises,...
Read full review of CylanceOPTICS »
Eric Rise
Network & Security Engineer at a healthcare company
I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call...
Read full review of BlackBerry Cylance Cybersecurity »
C.J. Oosthuizen
Head of Cloud Services and Projects at Grove
The technical support is really great. We are working hand in hand with them.
Read full review of BlackBerry Cylance Cybersecurity »
Robert Valencia
Solution Architect at Westcon-Comstor
The technical support needs to be improved. The response time is not the best, and our customers have specifically...
Read full review of CylancePERSONA [EOL] »
Subhadip Pakrashi
CEO at Kapstone Technological Services LLP
The support is inadequate because their technical people are not supportive. Since the support is not based in India,...
Read full review of CylanceOPTICS »
Kums K
Cloud Systems Analyst at Nimbus Cloud Services
I don't have much experience with the solution's technical support since we speak to the product's vendor. I rate the...
Read full review of BlackBerry Cylance Cybersecurity »
Patrick Scolyer-Gray
Founder & CEO at Pathbreaker Pty Ltd
My impression of customer support is that they take on advice and information. They provide a solution if you inform...
Read full review of BlackBerry Cylance Cybersecurity »
Hadar Eshel
Co-Founder and CEO at Cloudway
I would rate its customer service and support seven out of ten. It would be preferable to have immediate support from...
Read full review of BlackBerry Cylance Cybersecurity »
HERNAN RODRIGUEZ
IT Security Engineer at Cybolt
The technical support is very slow. I would rate it at a seven out of ten.
Read full review of BlackBerry Cylance Cybersecurity »
Denni Sembiring
Deputy Technical Service Lead at Halodata
Sometimes we have an issue in BlackBerry on requests. Support for the... Almost for the issue, they have the solution...
Read full review of BlackBerry Enterprise Mobility Suite »
DeAndre Valentine
Senior Network Administrator at a financial services firm
We don't go through technical support directly. We go through a reseller and they take care of it. We have never...
Read full review of BlackBerry Cylance Cybersecurity »
Gordon Powell
OT Cyber Security Principal Consultant at Jacobs Engineering Group Inc.
We have the ability to go right into critical because of our partnership level with them. Their support has been...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Cyber Security Engineer at a legal firm
The technical support personnel I interacted with were good. It was a long process with a lot of testing to attempt...
Read full review of CylanceOPTICS »
Anonymous User
Consultant at a tech services company
The technical support is fantastic. Every time that I call, they always answer.
Read full review of BlackBerry Secure [EOL] »
Thomas Reisel
IT Manager at TIGRA gmbh
I'd rate technical support as medium, because they couldn't answer everything we asked.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Regional Business Manager at a consultancy
We got support whenever we required it. There was hardly any delay because there was an integrator and a middleman....
Read full review of BlackBerry Enterprise Mobility Suite »
Daniel Weber
Administrator at a energy/utilities company
Sometimes tech support is excellent and very quick in replying and finding overages in detail. Other times, it is a...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Mobile Product Engineer at a financial services firm
Brilliant. We have always had really good support from the guys. They've always been good and sometimes we're very...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Solutions Architect at a tech services company
Overall, the technical support has a pretty good reputation. I've only ever heard one complaint about it out of all...
Read full review of CylanceOPTICS »
Matt Cooper
Infrastructure engineer at a insurance company
Tech support is much better now, but only because I'm integrating with Angie Simpson, our account rep. But if I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Moblity lead at a financial services firm
They provide quick replies, they're very kind and perfectly professional. I have no problem with tech support.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Software Engineer at a tech services company
We've had pretty positive responses from technical support when we have reached out to them for assistance.
Read full review of BlackBerry Cylance Cybersecurity »
Mairajuddin Ahmed
Division Manager, Information Technology at a legal firm
In the last four years, my company has not had a reason to contact the technical support team of the product. I have...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Technology Specialist at a tech company
Technical support is stellar. I would rate them a five out of five.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Lead Systems Administrator at a energy/utilities company
Customer Service: I would rate customer service as excellent. Technical Support: I would rate technical support as...
Read full review of BlackBerry Cylance Cybersecurity »
Leonard Altamura
Security Architect at WaveLength Ind
The customer service and support were okay. The tier I support is not great, but the higher support is great.
Read full review of CylanceOPTICS »
Susan Gilliland
technical support analyst lead at a financial services firm
As with any company, you will have some support staff that have been there a little bit longer and have more...
Read full review of BlackBerry Enterprise Mobility Suite »
Donald Koketso
Security engineer at a construction company
The technical support team works proactively. Whenever we need their assistance, they schedule a meeting on Teams.
Read full review of CylanceOPTICS »
Anonymous User
Vice President Product and Strategy at a tech company
My understanding is that technical support is quite good. I don't deal with them directly, however, I have heard that...
Read full review of BlackBerry Cylance Cybersecurity »
Orlando Barbosa
Head of Systems at SKN Caribecafe Ltda
We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or...
Read full review of BlackBerry Cylance Cybersecurity »

Review 1 of 30

Technical Support

No Data Available

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