Compare Adobe vs BlackBerry

Adobe

Based on 186 reviews.

BlackBerry

Based on 87 reviews.

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Overview

Adobe Systems Incorporated is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. It is best known for Photoshop, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.

Information Not Available

Sample Customers

PhoneGap

Habanero Consulting Group, Blue Raster

Popular Solutions

Adobe Workfront

11 reviews

Adobe Commerce

7 reviews

Marketo

10 reviews

BlackBerry Cylance Cybersecurity

13 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

4 reviews

Top Industries

Educational Organization

33%

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Computer Software Company

14%

Manufacturing Company

14%

Financial Services Firm

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Graham Sprague
Sr. Manager/Adobe Workfront Fusion Developer at Staples, Inc.
Adobe Workfront was primarily our main project management software for creative projects. Anything requested by the...
Read full review of Adobe Workfront »
Thomas Becker
Managing Partner(Austria) at a integrator
I've worked with all major content management systems. Currently, I work with the leaders such as Adobe Experience...
Read full review of Adobe Experience Manager »
Nitish Lamba
Technology Lead at Infosys
I have used Adobe Target for different purposes. The most basic use case is A/B testing. We run random tests on the...
Read full review of Adobe Target »
Chirag Bhavsar
Founder and CEO at Coduzion Technologies Pvt Ltd
I work mostly with clients who have online businesses and clients who are entrepreneurs who have new online...
Read full review of Adobe Commerce »
PradeepKumar25
Associate Manager at Tech Mahindra Limited
Within the tool, we can do many activities, mainly related to lead capture and lead engagement. We market through...
Read full review of Marketo »

Review 1 of 5

Sooraj Makkancherrry
Security Operations Manager at Philips
I am using CylancePROTECT as an active learning algorithm. We installed it on almost 20,000 servers and virtual...
Read full review of BlackBerry Cylance Cybersecurity »
Raphael Haroun Ikyagh
Network Administrator at Letshego
I use it for general endpoint protection and the usual stuff like malware detection and prevention.
Read full review of CylanceENDPOINT »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Leonard Altamura
Security Architect at WaveLength Ind
The reason why I choose SentinelOne right now is that I can fork timelines. I can create serialization or my own...
Read full review of CylanceOPTICS »
Matt Cooper
Infrastructure engineer at a insurance company
Email contacts and calendaring on mobile devices.
Read full review of BlackBerry Enterprise Mobility Suite »

Review 1 of 5

Customer Service

Michela Bruna
Ux designer & content strategist at Eni gas e luce
I have not contacted technical support.
Read full review of Adobe Experience Manager Mobile [EOL] »
Marco Almeida
E-commerce Merchandising Director at Sysco
My company had contacted the support due to the page load speed time. We had a couple of meetings with Magento's...
Read full review of Adobe Commerce »
Girish Bannur
Adobe Experience Developer at a financial services firm
The technical support services are generally good, with extensive documentation available. However, the support level...
Read full review of Adobe Target »
Maciej Kutzmann
Adobe Target & Adobe Analytics Developer | Implementation SME at C&F
They are very unresponsive and with the lines of support, the first initial line directed me back to docs while I...
Read full review of Adobe Target »
Bishen Gosai
Acrobat Sign Specialist at Learning Curve
I use the support from Acrobat Sign on a regular basis. They are highly efficient. I rate the support from Acrobat...
Read full review of Adobe Sign »
Javi Dg
Enterprise Account Manager at Hewlett Packard Enterprise
I've never used any of the technical support previously. I have no idea how helpful or responsive hey would be.
Read full review of Adobe Sign »
Viraj Bankar
Senior Consultant at KPMG India
I have had conversations with the solution's technical support team on specific issues. From Adobe Target's...
Read full review of Adobe Target »
Thomas Becker
Managing Partner(Austria) at a integrator
Adobe's technical support is so-so. They are attentive to big companies but tend to be negligent towards mid-sized...
Read full review of Adobe Experience Manager »
Mahimitra Chirala
Senior Analytics Developer at NextRow Digital
Whenever we face an issue, the technical support team typically resolves it within a day or two.
Read full review of Adobe Target »
Nelson Soans
Workfront Implementation Manager at Accenture
The customer service and support have been good in terms of responsiveness, but sometimes there is a delay in...
Read full review of Adobe Workfront »
Saba Perwez
Executive - Marketing Automation at a tech services company
There's a community called Marketo Nation where they provide guidance. If you have any unique questions, you can ask...
Read full review of Marketo »
Harshit Gaur
Associate Data Analytics L1 at Publicis Sapient
Adobe Target's technical support team is very good. I contacted the support team in a couple of instances, and the...
Read full review of Adobe Target »
Anonymous User
Microsoft Dynamics CRM System Administrator at a manufacturing company
Customer Service: Outstanding. I get replies usually the same day. They are always availabel and friendly when we...
Read full review of Adobe Workfront »
Anonymous User
Learning Solutions Developer II at a legal firm
I have not needed to contact Adobe technical support.
Read full review of Adobe Captivate »
Anonymous User
MAP ETL Developer at a tech services company
I've never contacted Marketo technical support.
Read full review of Marketo »
Anonymous User
Senior Adobe CQ5 / AEM Developer at a tech services company
Customer Service: 9 Out of 10 Technical Support: 9 out of 10
Read full review of Adobe CQ5 »
Anonymous User
UX Architect at a computer software company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Adobe Creative Suite [EOL] »
Anonymous User
Managing Partner and AEM Architect at a tech vendor
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful to get to the...
Read full review of Adobe Experience Manager (AEM) Forms »
Anonymous User
Administrative Assistant at a tech services company
Customer Service: 5 out of 10. Technical Support: 5 out of 10.
Read full review of Adobe Workfront »
Monvick Teja
N\A at a consultancy
I have contacted the customer service in a recent block that I faced with the AWS launch.
Read full review of Adobe Target »
Anil Dhull
Founder at Kav Interactive
Technical support is good. We can call our technical support and we can open our case in the community.
Read full review of Marketo »
Anonymous User
Quality and Office Manager at a tech consulting company
Good. Though it is not so easy to obtain your specific answer, but in the end, you are directed to the right solution.
Read full review of Adobe Workfront »
Anonymous User
Senior AEM/CQ Admin Consultant & Business and Community Development
The technical support for AEM has to be at a very high level to begin with, so, I've worked with some amazing people;...
Read full review of Adobe Experience Manager »
Anonymous User
Senior Consultant AEM at a manufacturing company
Six out of 10. The tech support from Adobe is slow to respond and takes a lot of time to fix product related bugs.
Read full review of Adobe Experience Manager »
Anonymous User
President / Founder
Good.
Read full review of Adobe Connect »
Umesh Kodali
Senior Adobe Analytics Developer at Freedom Financial Network
We contacted their technical support regarding the new audience and segments we were adding. We could not see those...
Read full review of Adobe Target »
Anonymous User
Documentation Department Manager
The technical support can be rated as rather low.
Read full review of FrameMaker »
Anonymous User
Marketing Campaign Manager
Customer service is prompt, friendly, and generally helpful.
Read full review of Marketo »
Anonymous User
Owner of Ace Learning and Consulting
A 10 out of 10.
Read full review of Adobe Connect »
Anonymous User
Executive Director, Marketing Gastroenterology at a pharma/biotech company
I've never used technical support. I am not sure how helpful or responsive they are when you need assistance.
Read full review of Adobe Sign »

Review 1 of 30

HERNAN RODRIGUEZ
IT Security Engineer at Cybolt
The technical support is very slow. I would rate it at a seven out of ten.
Read full review of BlackBerry Cylance Cybersecurity »
Sooraj Makkancherrry
Security Operations Manager at Philips
Technical support is bad. I am not happy with the level of support they offer. We have no proper resolutions.
Read full review of BlackBerry Cylance Cybersecurity »
C.J. Oosthuizen
Head of Cloud Services and Projects at Grove
The technical support is really great. We are working hand in hand with them.
Read full review of BlackBerry Cylance Cybersecurity »
Hadar Eshel
Co-Founder and CEO at Cloudway
I would rate its customer service and support seven out of ten. It would be preferable to have immediate support from...
Read full review of BlackBerry Cylance Cybersecurity »
Patrick Scolyer-Gray
Founder & CEO at Pathbreaker Pty Ltd
My impression of customer support is that they take on advice and information. They provide a solution if you inform...
Read full review of BlackBerry Cylance Cybersecurity »
Kums K
Cloud Systems Analyst at Nimbus Cloud Services
I don't have much experience with the solution's technical support since we speak to the product's vendor. I rate the...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Moblity lead at a financial services firm
They provide quick replies, they're very kind and perfectly professional. I have no problem with tech support.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Lead Systems Administrator at a energy/utilities company
Customer Service: I would rate customer service as excellent. Technical Support: I would rate technical support as...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Coordinator of special projects at a manufacturing company
I haven't needed to use technical support, the supplier helps us with anything that needs fixing.
Read full review of BlackBerry Cylance Cybersecurity »
Akhlaq Ahmed
BlackBerry Cylance SME - Resident Engineer at a tech services company
Technical support is good, but the response time could be improved. They can take two or three days to get back to...
Read full review of BlackBerry Cylance Cybersecurity »
Matt Cooper
Infrastructure engineer at a insurance company
Tech support is much better now, but only because I'm integrating with Angie Simpson, our account rep. But if I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
RudyGudmundsson
CTO & Co-Founder at Cyber Strategic
We didn't have to do much on that end. When we did, technical support was really good. It is a very good company.
Read full review of CylanceOPTICS »
Orlando Barbosa
Head of Systems at SKN Caribecafe Ltda
We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Head of Mobility at a financial services firm
Technical support is above average. The only thing I would like them to improve is, when I open up a case, I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
VP at a tech services company
I have not personally been in contact with technical support. However, we do have a support ticket, the odd time, and...
Read full review of BlackBerry Cylance Cybersecurity »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
The technical support could be improved although it's probably better than you get with a lot of the other...
Read full review of CylanceOPTICS »
Donald Koketso
Security engineer at a construction company
The technical support team works proactively. Whenever we need their assistance, they schedule a meeting on Teams.
Read full review of CylanceOPTICS »
Anonymous User
IT Cyber Security Engineer at a legal firm
The technical support personnel I interacted with were good. It was a long process with a lot of testing to attempt...
Read full review of CylanceOPTICS »
Anonymous User
Manager - Information Security & Projects at a insurance company
We have not been in contact with technical support.
Read full review of CylanceOPTICS »
KenCameron
Managerial Agent at PD Centre
The solution’s technical support is good.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Software Engineer at a tech services company
We've had pretty positive responses from technical support when we have reached out to them for assistance.
Read full review of BlackBerry Cylance Cybersecurity »
Denni Sembiring
Deputy Technical Service Lead at Halodata
Sometimes we have an issue in BlackBerry on requests. Support for the... Almost for the issue, they have the solution...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Vice President Operations at a construction company
I have not had to call technical support during the time we have been using the product because we have had zero issues.
Read full review of BlackBerry Cylance Cybersecurity »
Leonard Altamura
Security Architect at WaveLength Ind
The customer service and support were okay. The tier I support is not great, but the higher support is great.
Read full review of CylanceOPTICS »
DeAndre Valentine
Senior Network Administrator at a financial services firm
We don't go through technical support directly. We go through a reseller and they take care of it. We have never...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Vice President Product and Strategy at a tech company
My understanding is that technical support is quite good. I don't deal with them directly, however, I have heard that...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Administrator Associate at a tech services company
Technical support has been great. I would rate them at a nine out of ten. They are very knowledgeable and responsive....
Read full review of BlackBerry Enterprise Mobility Suite »
Gordon Powell
OT Cyber Security Principal Consultant at Jacobs Engineering Group Inc.
We have the ability to go right into critical because of our partnership level with them. Their support has been...
Read full review of BlackBerry Cylance Cybersecurity »
Daniel Weber
Administrator at a energy/utilities company
Sometimes tech support is excellent and very quick in replying and finding overages in detail. Other times, it is a...
Read full review of BlackBerry Enterprise Mobility Suite »
Loic Maury
IT Manager at PBD
CylancePROTECT's technical support is non-existent.
Read full review of BlackBerry Cylance Cybersecurity »

Review 1 of 30

Technical Support

No Data Available

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