Compare Adobe vs BlackBerry

Adobe

Based on 201 reviews.

BlackBerry

Based on 89 reviews.

Overview

Adobe Systems Incorporated is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. It is best known for Photoshop, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.

Information Not Available

Sample Customers

Popular Solutions

Adobe Workfront

11 reviews

Adobe Commerce

8 reviews

Marketo

10 reviews

BlackBerry Cylance Cybersecurity

10 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

6 reviews

Top Industries

Financial Services Firm

13%

Computer Software Company

12%

Manufacturing Company

Retailer

Computer Software Company

13%

Manufacturing Company

12%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chris French
Manager, Enterprise Workfront Team at Capital One
The way that my company uses Adobe Workfront is primarily as a marketing solution for project management. We use it...
Read full review of Adobe Workfront »
Andrew Christodoulou
Principal Product Manager at Swoon
There are two separate companies that I've worked with. One was part of an off-price fashion marketplace when Adobe...
Read full review of Adobe Commerce »
Elavarasan Devarajan
Target Team Lead at Tata Consultancy
Adobe Target is mostly used to personalize user experiences on websites. It helps businesses deliver targeted content...
Read full review of Adobe Target »
Ketan Sahasrabudhe
Infra At Idealake IT Pvt Ltd Head at Idealake Information Technology Pvt. Ltd.
We are working on digital experience platforms such as Adobe Experience Manager or Sitefinity. It's for powering...
Read full review of Adobe Experience Manager »
Lavanya Prasanna Kumar
System Consultant at Freelancer
My use cases for Adobe Sign include working in NNE until April, where I played as an Adobe Enterprise Admin for...
Read full review of Adobe Sign »

Review 1 of 5

GauthamVakapalli
Account Manager at Teksalah
One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet,...
Read full review of CylanceOPTICS »
Hadar Eshel
Co-Founder and CEO at Cloudway
We use it for protecting our endpoints. We have a specific use case involving a closed and secure environment devoid...
Read full review of BlackBerry Cylance Cybersecurity »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Robert Valencia
Solution Architect at Westcon-Comstor
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA [EOL] »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »

Review 1 of 5

Customer Service

Gerardo Blackaller
Presales Manager at a computer software company
The support quality can vary depending on the region you live in. I rate the support of Adobe Sign an eight out of ten.
Read full review of Adobe Sign »
RakibulIslam
Sr. Software Engineer at Wipro Limited
I can give a good rating to the technical support since they have been creating a lot of templates, like the best...
Read full review of Adobe ColdFusion »
Gerardo Blackaller
Presales Manager at a computer software company
Technical support has been decent overall.
Read full review of Adobe Connect »
Vishu Aggarwal
Freelance Corporate Trainer at Freelancer
Whenever we had any issues, we got to Adobe Forums. There, we receive answers.
Read full review of Adobe Flash [EOL] »
JackyHood
Account Manager at RightWave, Inc.
For deployment from scratch, clients need a detailed list of their customers. This list should include first names,...
Read full review of Marketo »
Pritam Deb
Senior Analyst at Accenture the Netherlands
In my company, we had a separate team from the client side that used to take care of the things associated with the...
Read full review of Adobe Campaign »
David Angyalosi
Workfront SME at _VOIS Marketing
I rate Adobe support nine out of 10. They're at the top of their game. When you contact them, they pick up the phone...
Read full review of Adobe Workfront »
Md Ariful Islam
Application Engineer at Rakuten Symphony
I don't need any support from Adobe, so I don't have any experience with it.
Read full review of Adobe Commerce »
Harish Dasa
Delivery Manager at a tech services company
I rate the solution’s technical support a seven to eight out of ten.
Read full review of Adobe Commerce »
Mohit Mehta
Confidential at Confidential
Every account has one admin, and we can contact the service support team. If we create a ticket, they prioritize it...
Read full review of Marketo »
Bishen Gosai
Acrobat Sign Specialist at Learning Curve
I use the support from Acrobat Sign on a regular basis. They are highly efficient. I rate the support from Acrobat...
Read full review of Adobe Sign »
Saba Perwez
Executive - Marketing Automation at a tech services company
There's a community called Marketo Nation where they provide guidance. If you have any unique questions, you can ask...
Read full review of Marketo »
AnkitSingh5
Lead Analytics Engineer at Brillio
Customer support is quite slow and needs to be available 24/7. It is necessary to wait more than a day for a solution...
Read full review of Adobe Target »
Anonymous User
Senior AEM/CQ Admin Consultant & Business and Community Development
The technical support for AEM has to be at a very high level to begin with, so, I've worked with some amazing people;...
Read full review of Adobe Experience Manager »
Johan Aleman
Technical Program Manager at Concentrix Catalyst
The support teams from Adobe are, from my perspective, the least favorite part. The support team is struggling; when...
Read full review of Adobe Commerce »
ShivaKumar4
Senior Consultant at Deloitte
Workfront's technical support is really helpful. Since the company I work for is a partner of Adobe, the response...
Read full review of Adobe Workfront »
Anonymous User
Marketing & Innovation Director at Navita BR
When needed, the Adobe Support team was helpful, quick, and solved our problems (mainly cluster configuration issues)...
Read full review of Adobe ColdFusion »
Anonymous User
Administrative Assistant at a tech services company
Customer Service: 5 out of 10. Technical Support: 5 out of 10.
Read full review of Adobe Workfront »
Anonymous User
Executive Director, Marketing Gastroenterology at a pharma/biotech company
I've never used technical support. I am not sure how helpful or responsive they are when you need assistance.
Read full review of Adobe Sign »
Anonymous User
Senior Process Analyst at a venture capital & private equity firm
Customer Service: The customer service is very good. A lot of the time, the help desk is willing to help but the...
Read full review of Adobe Workfront »
Anonymous User
Owner of Ace Learning and Consulting
A 10 out of 10.
Read full review of Adobe Connect »
Anonymous User
Head of Marketing at a tech vendor
Customer Service: 8 out of 10 Technical Support: 8 out of 10
Read full review of Marketo »
Muhammad Ardhin
Works
They are very helpful and supportive, but at times I found some communication troubles.
Read full review of Marketo »
Antony Jero
Programmer at Labcorp
I have connected multiple times with technical support for API-oriented queries. In my initial days, I raised queries...
Read full review of Adobe Workfront »
Anonymous User
Microsoft Dynamics CRM System Administrator at a manufacturing company
Customer Service: Outstanding. I get replies usually the same day. They are always availabel and friendly when we...
Read full review of Adobe Workfront »
Anonymous User
Associate Director, PMO
Customer Service: Excellent. We've always had good response time, and the representatives have been knowledgeable....
Read full review of Adobe Workfront »
Anonymous User
Marketing Campaign Manager at a tech vendor
Customer Service: This is where Marketo falls short. Their customer service is awful. Technical Support: OK>
Read full review of Marketo »
Anonymous User
Product Owner at a media company
The support from Adobe Sign is very good. There is always improvement needed in support from all vendors. Sometimes...
Read full review of Adobe Sign »
Anonymous User
Engineer - Technology at a marketing services firm
I recommend my clients call Marketo support.
Read full review of Marketo »
Anonymous User
Technical Architect at a consumer goods company
I have no issues with the tool’s tech support.
Read full review of Adobe Commerce »

Review 1 of 30

Sooraj Makkancherrry
Security Operations Manager at Philips
Technical support is bad. I am not happy with the level of support they offer. We have no proper resolutions.
Read full review of BlackBerry Cylance Cybersecurity »
Patrick Scolyer-Gray
Founder & CEO at Pathbreaker Pty Ltd
My impression of customer support is that they take on advice and information. They provide a solution if you inform...
Read full review of BlackBerry Cylance Cybersecurity »
Hadar Eshel
Co-Founder and CEO at Cloudway
I would rate its customer service and support seven out of ten. It would be preferable to have immediate support from...
Read full review of BlackBerry Cylance Cybersecurity »
Robert Valencia
Solution Architect at Westcon-Comstor
The technical support needs to be improved. The response time is not the best, and our customers have specifically...
Read full review of CylancePERSONA [EOL] »
Arifin-Ritonga
Senior Consultant at IIJ Singapore
I only had to contact the technical support for CylancePROTECT once, and I don't have any complaints support-wise, so...
Read full review of BlackBerry Cylance Cybersecurity »
Robert Valencia
Solution Architect at Westcon-Comstor
I've used technical support in the past. The technical support, the SLA, if they can improve that aspect of the...
Read full review of BlackBerry Cylance Cybersecurity »
Leonard Altamura
Security Architect at WaveLength Ind
The customer service and support were okay. The tier I support is not great, but the higher support is great.
Read full review of CylanceOPTICS »
Denni Sembiring
Deputy Technical Service Lead at Halodata
Sometimes we have an issue in BlackBerry on requests. Support for the... Almost for the issue, they have the solution...
Read full review of BlackBerry Enterprise Mobility Suite »
Susan Gilliland
technical support analyst lead at a financial services firm
As with any company, you will have some support staff that have been there a little bit longer and have more...
Read full review of BlackBerry Enterprise Mobility Suite »
Harry Wang
Messaging Engineer
BlackBerry tech support overall is pretty good. We have premium support, so I do not have anything negative to mention.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Senior NOC Security Engineer at a wholesaler/distributor
Technical support is very good and pretty responsive.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Administrator Associate at a tech services company
Technical support is good.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Consultant at a tech services company
The technical support is fantastic. Every time that I call, they always answer.
Read full review of BlackBerry Secure [EOL] »
Donald Koketso
Security engineer at a construction company
The technical support team works proactively. Whenever we need their assistance, they schedule a meeting on Teams.
Read full review of CylanceOPTICS »
Anonymous User
Co-Founder, CEO at a tech services company
We did not contact technical support.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Senior Technologist at a legal firm
The technical support is great. We have an advanced support agreement, and we go to the Level 2 support. They are...
Read full review of BlackBerry Enterprise Mobility Suite »
Gordon Powell
OT Cyber Security Principal Consultant at Jacobs Engineering Group Inc.
We have the ability to go right into critical because of our partnership level with them. Their support has been...
Read full review of BlackBerry Cylance Cybersecurity »
Daniel Weber
Administrator at a energy/utilities company
Sometimes tech support is excellent and very quick in replying and finding overages in detail. Other times, it is a...
Read full review of BlackBerry Enterprise Mobility Suite »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
The technical support could be improved although it's probably better than you get with a lot of the other...
Read full review of CylanceOPTICS »
Anonymous User
IT Sys. Admin Front office
We are quite satisfied with the technical support. It's running quite well. It's quite easy, no problem to open up a...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Network Engineer at a insurance company
Technical support is good. For each new case, they ask the same question, "What could be improved?" They could keep...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Computer Security and Electronic Government Section at a government
The technical support services need improvement in terms of their knowledge and responsiveness.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of Blackberry Dynamics Apps »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
We generally had issues with the solution's technical support. We had a dedicated engineer to whom we could reach out...
Read full review of BlackBerry Cylance Cybersecurity »
Orlando Barbosa
Head of Systems at SKN Caribecafe Ltda
We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Manager - Information Security & Projects at a insurance company
We have not been in contact with technical support.
Read full review of CylanceOPTICS »
Anonymous User
IT Cyber Security Engineer at a legal firm
The technical support personnel I interacted with were good. It was a long process with a lot of testing to attempt...
Read full review of CylanceOPTICS »
Anonymous User
Coordinator of special projects at a manufacturing company
I haven't needed to use technical support, the supplier helps us with anything that needs fixing.
Read full review of BlackBerry Cylance Cybersecurity »
Mairajuddin Ahmed
Division Manager, Information Technology at Lonestar
In the last four years, my company has not had a reason to contact the technical support team of the product. I have...
Read full review of BlackBerry Cylance Cybersecurity »

Review 1 of 30

Technical Support

No Data Available

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