Compare Adobe vs BlackBerry

Adobe

Based on 216 reviews.

BlackBerry

Based on 89 reviews.

Overview

Adobe Systems Incorporated is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. It is best known for Photoshop, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.

Information Not Available

Sample Customers

Popular Solutions

Adobe Workfront

11 reviews

Adobe Commerce

5 reviews

Adobe Experience Manager

13 reviews

BlackBerry Cylance Cybersecurity

5 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

3 reviews

Top Industries

Financial Services Firm

13%

Construction Company

Manufacturing Company

Computer Software Company

Construction Company

14%

Financial Services Firm

Comms Service Provider

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chris French
Manager, Enterprise Workfront Team at Capital One
The way that my company uses Adobe Workfront is primarily as a marketing solution for project management. We use it...
Read full review of Adobe Workfront »
Hilax Chamberlain
Digital Marketing Manager at Ford Motor Company
Adobe Experience Manager is one of the most powerful and scalable CMS platforms I have ever used. It serves as our...
Read full review of Adobe Experience Manager »
Andrew Christodoulou
Principal Product Manager at Swoon
There are two separate companies that I've worked with. One was part of an off-price fashion marketplace when Adobe...
Read full review of Adobe Commerce »
Bishen Gosai
Acrobat Sign Specialist at Learning Curve
My main use case for Adobe Sign internally from an organization perspective is that I have set up a customer...
Read full review of Adobe Sign »
Somnath-Shelke
Tech Architect at a tech vendor
My main use case for Adobe Web Experience Management is for static websites. Recently, it has been started for...
Read full review of Adobe Web Experience Management »

Review 1 of 5

GauthamVakapalli
Account Manager at Teksalah
One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet,...
Read full review of CylanceOPTICS »
Eric Ha
Solutions Development Manager at Kyocera International
The solution is used to protect our endpoints. It can be used for computers and mobile devices.
Read full review of BlackBerry Cylance Cybersecurity »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Robert Valencia
Solution Architect at Westcon-Comstor
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA [EOL] »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »

Review 1 of 5

Customer Service

Pritam Deb
Senior Analyst at Accenture the Netherlands
In my company, we had a separate team from the client side that used to take care of the things associated with the...
Read full review of Adobe Campaign »
Nelson Soans
Workfront Implementation Manager at Accenture
The customer service and support have been good in terms of responsiveness, but sometimes there is a delay in...
Read full review of Adobe Workfront »
Saba Perwez
Executive - Marketing Automation at a outsourcing company
There's a community called Marketo Nation where they provide guidance. If you have any unique questions, you can ask...
Read full review of Marketo »
Viraj Bankar
Senior Consultant at KPMG India
I have had conversations with the solution's technical support team on specific issues. From Adobe Target's...
Read full review of Adobe Target »
AdityaGupta1
Adobe Workfront Specialist at a financial services firm
I have escalated a few questions through the Admin Console or Adobe Experience League website's support tab. When a...
Read full review of Adobe Workfront »
Ivan Stankovic
CEO at Syncit Group
The support services offered by Adobe are slow. The solution's support team does not consist of very knowledgeable or...
Read full review of Adobe Commerce »
Harshit Gaur
Associate Data Analytics L1 at Publicis Sapient
Adobe Target's technical support team is very good. I contacted the support team in a couple of instances, and the...
Read full review of Adobe Target »
Komal Jain
Product Manager at a consultancy
We raise priority tickets with Adobe when we face issues. We get priority support service since my organization is a...
Read full review of Adobe Workfront »
Md Ariful Islam
Application Engineer at Rakuten Symphony
I don't need any support from Adobe, so I don't have any experience with it.
Read full review of Adobe Commerce »
Andy Sibley
Workfront Consultant at a tech vendor
There has been a shift since Adobe purchased Adobe Workfront in 2019-2020. There has been a gradual shift where in...
Read full review of Adobe Workfront »
David Angyalosi
Workfront SME at _VOIS Marketing
I rate Adobe support nine out of 10. They're at the top of their game. When you contact them, they pick up the phone...
Read full review of Adobe Workfront »
Oscar Del Ama
Deputy CEO at Pedro Garcia
The technical support has to go to a partner company, it is not directly related to Magento. It has to go to the...
Read full review of Adobe Commerce »
Researcher
SDE at a tech vendor
We have reached out to Adobe support a few times, mainly for licensing clarification and configuration issues. The...
Read full review of Adobe ColdFusion »
Anonymous User
AEM/CQ5 Developer at a non-tech company
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful for getting to...
Read full review of Adobe Experience Manager »
Anonymous User
Project Manager
Customer Service: I have not had one issue with Customer Service. They are generally quick to answer your questions...
Read full review of Adobe Workfront »
Manjunatha OK
Marketo Consultant at Webtech software servies
Their technical support gives you just the basic support. If you need more or in-depth information, you can approach...
Read full review of Marketo »
Anonymous User
VP Marketing at a financial services firm
Customer Service: The customer service is great once you get the right person on the phone. Sometimes the person...
Read full review of Adobe Workfront »
Anonymous User
Digital Asset Specialist at a retailer
My company has a partnership with Adobe. There are Adobe engineers, sales representatives, and engineers assigned to...
Read full review of Adobe Experience Manager »
Anonymous User
President / Founder
Good.
Read full review of Adobe Connect »
Anonymous User
Managing Partner and AEM Architect at a tech vendor
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful to get to the...
Read full review of Adobe Experience Manager (AEM) Forms »
Anil Dhull
Founder at Kav Interactive
Technical support is good. We can call our technical support and we can open our case in the community.
Read full review of Marketo »
Anonymous User
Senior Manager of IT at a university
Customer Service: Excellent. AtTask makes sure that customers have multiple methods of obtaining support, from custom...
Read full review of Adobe Workfront »
Anonymous User
Director, Service Training at a construction company
Adobe has a VAR system, where they have authorized resellers and dealers. Our first call is to the dealer, and they...
Read full review of Adobe Connect »
Anonymous User
Administrative Assistant at a tech services company
Customer Service: 5 out of 10. Technical Support: 5 out of 10.
Read full review of Adobe Workfront »
Anonymous User
Head of Service Delivery at a tech services company
Their enterprise platform support has not been great, but it has improved. As compared to Oracle and other platforms...
Read full review of Adobe Commerce »
Tyler Slingerland
Graphic Design Specialist at Self-Employed
I have not had any issue or have spoken to any of the service personnel.
Read full review of Adobe Creative Suite [EOL] »
Mitchel Mol
CEO / Owner at Aelion - Netherlands
Customer Service: Never had direct contact with Adobe ColdFusion customer service. Technical Support: Never had...
Read full review of Adobe ColdFusion »
ShivaKumar4
Senior Consultant at Deloitte
Workfront's technical support is really helpful. Since the company I work for is a partner of Adobe, the response...
Read full review of Adobe Workfront »
Anonymous User
Product Owner at a media company
The support from Adobe Sign is very good. There is always improvement needed in support from all vendors. Sometimes...
Read full review of Adobe Sign »
Anonymous User
Enterprise Cloud Cost Over And Visibility Parts at a manufacturing company
The customer service is fantastic. They are very helpful and so much proactive.
Read full review of Adobe Photoshop »

Review 1 of 30

Subhadip Pakrashi
CEO at Kapstone Technological Services LLP
The support is inadequate because their technical people are not supportive. Since the support is not based in India,...
Read full review of CylanceOPTICS »
Sooraj Makkancherrry
Security Operations Manager at Philips
Technical support is bad. I am not happy with the level of support they offer. We have no proper resolutions.
Read full review of BlackBerry Cylance Cybersecurity »
Kums K
Cloud Systems Analyst at Nimbus Cloud Services
I don't have much experience with the solution's technical support since we speak to the product's vendor. I rate the...
Read full review of BlackBerry Cylance Cybersecurity »
Hadar Eshel
Co-Founder and CEO at Cloudway
I would rate its customer service and support seven out of ten. It would be preferable to have immediate support from...
Read full review of BlackBerry Cylance Cybersecurity »
Niels Aerts
Founder at XPose
My colleagues said that support-wise, CylancePROTECT is slow to respond, and it's challenging to communicate with...
Read full review of BlackBerry Cylance Cybersecurity »
C.J. Oosthuizen
Head of Cloud Services and Projects at Grove
The technical support is really great. We are working hand in hand with them.
Read full review of BlackBerry Cylance Cybersecurity »
Patrick Scolyer-Gray
Founder & CEO at Pathbreaker Pty Ltd
My impression of customer support is that they take on advice and information. They provide a solution if you inform...
Read full review of BlackBerry Cylance Cybersecurity »
Robert Valencia
Solution Architect at Westcon-Comstor
I've used technical support in the past. The technical support, the SLA, if they can improve that aspect of the...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Director of IT Operations at a manufacturing company
I have not personally been in touch with technical support, but I know that when we have contacted them about...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Mobile Product Engineer at a financial services firm
Brilliant. We have always had really good support from the guys. They've always been good and sometimes we're very...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Sys. Admin Front office
We are quite satisfied with the technical support. It's running quite well. It's quite easy, no problem to open up a...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of BlackBerry Enterprise Mobility Suite »
SeniorAdvi548
Senior Adviser IT at a consultancy
Occasionally we've had issues that we've had to refer to technical support and sometimes it has taken a little while...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Systems Engineer at a financial services firm
We are used to calling in for Level 3 support. In some aspects, since it is a good product that was revamped for...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Solutions Architect at a tech services company
Overall, the technical support has a pretty good reputation. I've only ever heard one complaint about it out of all...
Read full review of CylanceOPTICS »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
We generally had issues with the solution's technical support. We had a dedicated engineer to whom we could reach out...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Co-Founder, CEO at a tech services company
We did not contact technical support.
Read full review of BlackBerry Cylance Cybersecurity »
Donald Koketso
Security engineer at a construction company
The technical support team works proactively. Whenever we need their assistance, they schedule a meeting on Teams.
Read full review of CylanceOPTICS »
Anonymous User
Moblity lead at a financial services firm
They provide quick replies, they're very kind and perfectly professional. I have no problem with tech support.
Read full review of BlackBerry Enterprise Mobility Suite »
Orlando Barbosa
Head of Systems at SKN Caribecafe Ltda
We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of Blackberry Dynamics Apps »
DeAndre Valentine
Senior Network Administrator at a financial services firm
We don't go through technical support directly. We go through a reseller and they take care of it. We have never...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
VP at a tech services company
I have not personally been in contact with technical support. However, we do have a support ticket, the odd time, and...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Consultant at a tech services company
The technical support is fantastic. Every time that I call, they always answer.
Read full review of BlackBerry Secure [EOL] »
Akhlaq Ahmed
BlackBerry Cylance SME - Resident Engineer at a tech services company
Technical support is good, but the response time could be improved. They can take two or three days to get back to...
Read full review of BlackBerry Cylance Cybersecurity »
Thomas Reisel
IT Manager at TIGRA gmbh
I'd rate technical support as medium, because they couldn't answer everything we asked.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Cyber Security Engineer at a legal firm
The technical support personnel I interacted with were good. It was a long process with a lot of testing to attempt...
Read full review of CylanceOPTICS »
Anonymous User
Owner at a tech services company
The support team is very good. They're very helpful at dealing with customers and answering their questions. My...
Read full review of BlackBerry Enterprise Mobility Suite »
Matt Cooper
Infrastructure engineer at a insurance company
Tech support is much better now, but only because I'm integrating with Angie Simpson, our account rep. But if I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Head of Mobility at a financial services firm
Technical support is above average. The only thing I would like them to improve is, when I open up a case, I don't...
Read full review of BlackBerry Enterprise Mobility Suite »

Review 1 of 30

Technical Support

No Data Available

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