Compare Acronis vs Fortra

Acronis

Based on 207 reviews.

Fortra

Based on 149 reviews.

Overview

Acronis International GmbH is a private Swiss company which provides data protection solutions worldwide. Acronis develops software for backup, disaster recovery, and secure file sharing and data access. Founded in 2003, the majority of Acronis' customers are small and medium-sized enterprises with several hundred employees. Acronis provides comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.

Information Not Available

Sample Customers

Digital Guardian

The Fifth Avenue Theatre, Jabil Circuit

GoAnywhere MFT

McKesson City of Modesto, California Kwik Trip Northwestern University Charter Communications

Fortra Powertech Antivirus

1. Acronis 2. Adobe 3. AIG 4. Airbus 5. Amazon 6. American Express 7. Apple 8. AT&T 9. Bank of America 10. Barclays 11. BASF 12. Bayer 13. BlackRock 14. Boeing 15. BNP Paribas 16. Cisco 17. Coca-Cola 18. Comcast 19. Dell 20. Disney* 21. Eni 22. ExxonMobil 23. FedEx 24. Ford 25. General Electric 26. Google 27. HP 28. IBM 29. Intel 30. JPMorgan Chase 31. Kellogg's 32. McDonald's 33. Merck 24. Microsoft 25. Nike 26. Oracle

Popular Solutions

Acronis Cyber Protect

14 reviews

Acronis Cyber Protect Cloud

23 reviews

Acronis Disaster Recovery

12 reviews

GoAnywhere MFT

33 reviews

Automate

11 reviews

Digital Guardian

1 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

13%

Manufacturing Company

Real Estate/Law Firm

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SameerMogale
Independent Business Owner at 3Kay Solutions
I was using Acronis Cyber Protect that included the backup and usual device support and also EDR. In this instance,...
Read full review of Acronis Cyber Protect »
Sagar Bargode
Technology Specialist at Ideeya technologies
We helped our customers to implement Acronis Disaster Recovery for their main use cases. Our customers are from...
Read full review of Acronis Disaster Recovery »
Pascal Egli
CEO at ASOVA
I use Acronis Cyber Infrastructure primarily to save our M365 resources. The implementation was simple, and the...
Read full review of Acronis Cyber Infrastructure »
Bert Hickman
Owner at Stoneridge Engineering, LLC
I use Acronis for backups. I use it to back up to other drives on the network, back up the entire system, including...
Read full review of Acronis Cyber Protect Home Office »
Sainath Konduru
Information Technology Administrator at a manufacturing company
I am using Acronis Cyber Cloud ( /products/acronis-cyber-cloud-reviews ) for database storage, specifically for...
Read full review of Acronis Cyber Cloud »

Review 1 of 5

Vidyasagar Gupta
File Transfer Analyst at IG Group
My use case with GoAnywhere MFT differs from organization to organization. In my previous organization, the purpose...
Read full review of GoAnywhere MFT »
Christian Dagal
Security Architect Manager at Aboitiz Equity Ventures, Inc.
We have a wider range of use cases for Digital Guardian, it detects the movement and classification of files within...
Read full review of Fortra's Digital Guardian »
Corey Cole
Service Coordinator - Technology Security at a government
We used the product for scheduled vulnerability scanning and detecting changes within our assets.
Read full review of Fortra Tripwire IP360 »
Anonymous User
System Administrator
The main purpose is for automation. That has been the purpose why I have been using it so far.
Read full review of Automate »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Customer Service

Red Doronila
IT Department Head at Agway Cgemicals Corporation
I faced some issues with the solution's two-factor authentication. The solution's technical support is very good, and...
Read full review of Acronis Cyber Protect Cloud »
Bilal Inamdar
Cloud Linux Administrator at a tech services company
The support team are quick and responsive.
Read full review of Acronis Cyber Protect Cloud »
RandeepPawar
Technical Director at Tecstaq
We have had a good experience with customer service and support. I rate them a nine out of ten.
Read full review of Acronis Cyber Protect »
MOHMMED MERAJUDDIN
System Admininstrator at Prince Sultan University
Technical support is responsive. In some cases, if it is complex, then it goes to level one of support, and that...
Read full review of Acronis Cyber Protect »
Vishal Mirchandani
Senior Cloud Solutions Engineer at Znet Technologies Pvt. Ltd.
Their support process can be quite lengthy. First, we must collect the logs and share them in the proper format. We...
Read full review of Acronis Cyber Protect »
Pieter Sadie
Information Technology Manager at PAV Telecoms
I would say they're very supportive and really helpful. The guy even came up to our site to help and gave us some...
Read full review of Acronis Cyber Protect »
Suresh Bora
IT Infrastructure Lead at iConnect IT Business Solutions DMCC
Technical support is good.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
SA at a university
The vendor that is helping us, their knowledge is limited. They need to further their knowledge to help us with the...
Read full review of Acronis Cyber Protect »
Izzat Doleh
General Manager at Dynamic Data
We are a technical company, we have not opened any tickets with support. We have been able to resolve the issues...
Read full review of Acronis Cyber Protect »
Anonymous User
Technical Sales Advisor/Deploy Agent at a tech services company
Customer Service: I would give customer service a rating of 6.5/10. Technical Support: I would give technical support...
Read full review of Acronis Cyber Protect »
Gamma Gabriel Atega
Product Manager at Midtown
I fix the problems by myself.
Read full review of Acronis Cyber Protect »
Sainath Konduru
Information Technology Administrator at a manufacturing company
While we haven't directly engaged with Acronis for support, our partner has been responsive in addressing any issues...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Senior Security and Compliance Engineer at a retailer
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Acronis Cyber Protect »
Umar Hayat
IT officer at USAID Economic Recovery & Development Activity (ERDA)
The technical support services were good.
Read full review of Acronis Disaster Recovery »
Konstantin Bezruchenkov
‎IT Software Engineer at a tech services company
I have been satisfied with technical support.
Read full review of Acronis Cyber Protect »
Anonymous User
IT Administrator at Grant Thornton India LLP
Technical support is good.
Read full review of Acronis Cyber Infrastructure »
Anonymous User
Applications Engineer
Technical support was mixed. We were partnered with Acronis and when I would call, it was pretty good. Sometimes it...
Read full review of Acronis Cyber Protect »
Reinhardt Coetzee
Senior Engineer at MRB Secure
In terms of system-critical support, Acronis' technical support does really well. I would give them an eight out of...
Read full review of Acronis Cyber Protect »
Anonymous User
Product Manager at a wholesaler/distributor
It is good. Basically, they can do the whole deployment, you just need to provide them remote access.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Designer Architect Hardware Solutions at a tech services company
I have not contacted their technical support.
Read full review of Acronis Cyber Protect »
Sahan Hettiarachchi
Associate Product Executive at Connex Information Technologies
The technical support by Acronis is quite satisfactory. Their expertise and consulting are very good, especially for...
Read full review of Acronis Cyber Protect Cloud »
Pascal Egli
CEO at ASOVA
The technical support provided by Acronis is great. I would rate it nine out of ten, as it is almost perfect.
Read full review of Acronis Cyber Infrastructure »
DevenShah
Director at a tech services company
I can't say that we are too satisfied with technical support. When you open a ticket, it takes too long to get a...
Read full review of Acronis Cyber Protect Cloud »
Sandeep Pathak
PreSales Engineer at Web Werks
The technical support is absolutely good.
Read full review of Acronis Disaster Recovery »
Munir Thakor
Owner at Silicon Computech Pvt Ltd
The customer service and support are really good.
Read full review of Acronis Cyber Protect Cloud »
Cesar Lozano
General Manager at Comtodo
The technical support needs some improvement. Although I haven't been requiring any support lately, I do not know how...
Read full review of Acronis Cyber Protect »
Anonymous User
Owner at a tech services company
Technical support was excellent. You have several options for how to contact support. You can send them an email but...
Read full review of Acronis Cyber Protect »
Emrah Aykutalp
IT Operation Infrastructure Virtualization Specialist at a energy/utilities company
I would rate the technical support as a nine out of 10.
Read full review of Acronis Cyber Protect »
Anonymous User
Service Manager at a tech services company
The technical support of Acronis Backup could improve. They have the depth of knowledge but the speed of the response...
Read full review of Acronis Cyber Protect »
Rishan-Ahmed
Channel Manager (Engineer) at Dataguard MEA
I would give technical support a rating a seven out of 10. The second level support team is very good.
Read full review of Acronis Disaster Recovery »

Review 1 of 30

Prakhar Agarwal
Cloud Engineer at a tech consulting company
The technical support team provides delayed solutions.
Read full review of GoAnywhere MFT »
Harshal Pachpande
Senior Security Analyst at Gruve.ai
Technical support has been essential for us while deploying GoAnywhere MFT in our production environment. I would...
Read full review of GoAnywhere MFT »
Akinwale Sekiteri
Managing Partner at Teksphere Global Services Limited
Initially, I had concerns about its technical support due to the time zone difference with the US-based team,...
Read full review of Globalscape EFT »
BahatiAsher Faith
Software Developer at Appnomu Business Services
Their support is excellent. You can raise a support ticket, and within four hours, you'll have a response. Because...
Read full review of Automate »
Jayvie Otinez Britanico
Project Lead at a comms service provider
The technical support is delayed in providing a resolution. It can take up to five days to resolve an issue.
Read full review of GoAnywhere MFT »
Steve Ballantyne
Network Infrastructure Security Architect at Knox Community Hospital
The technical support is great. They provide quality responses.
Read full review of GoAnywhere MFT »
Ibidapo Ibrahim
Head of IT Infrastructure at a non-tech company
The technical support that we used was through Digital Guardian's partner which was horrible.
Read full review of Digital Guardian »
Virginia Kanyi
Customer Service Manager at techmastiff
Their support is good. I would rate their technical support a nine out of ten.
Read full review of GoAnywhere MFT »
Anonymous User
Practice Lead at a computer software company
I don't think support has the experience in their tech support department. It's not a matter of responsiveness or...
Read full review of Fortra's Powertech Identity & Access Manager »
AnandSingh2
IT Engineer at Cohesity
Our experience with GoAnywhere’s support has been positive overall. While support interactions have generally been...
Read full review of GoAnywhere MFT »
Tom Foale
CTO at Klaatu IT Security Ltd
Technical support is very good. We have a customer support manager and he is very good and very helpful.
Read full review of Fortra's Agari »
John Mwangi
Sr Software Engineer at Pune IT Labs
I would rate the technical support a ten out of ten. GoAnywhere offers top-rated customer support. They are always...
Read full review of GoAnywhere MFT »
Anonymous User
Product Manager - RPA at a security firm
Technical support is very good and very prompt. They have a chatbot for partners and clients. Anybody who goes to the...
Read full review of Automate »
Alaina Callahan
Information Technology Manager at Alaina M Callahan Consultant LLC
I have called them up, and their team is very responsive and very thorough.
Read full review of Fortra's Alert Logic MDR »
Larry Putman
Systems Analyst at a healthcare company
We've worked with HelpSystems support, and it has always been excellent. I rate their support 10 out of 10. They...
Read full review of GoAnywhere MFT »
SusangRamesh
Product Marketing Manager at OJCommerce, LLC
The support team for GoAnywhere MFT is very knowledgeable. Any query that I have, they are very patient with me and...
Read full review of GoAnywhere MFT »
Steven Helfgott
EDI Manager at a wholesaler/distributor
The technical support is excellent. I enjoy chatting with technical support, as it allows me to get a quick response...
Read full review of Automate »
Anonymous User
Senior Cybersecurity Analyst at a energy/utilities company
The technical support for Tripwire Enterprise is above average, so it's a seven out of ten. Support used to be...
Read full review of Fortra's Tripwire Enterprise »
Brian Davidson
VP/Core System Support Manager at a financial services firm
Their tech support is pretty good in responding to us and in helping us to work through any issues that might crop...
Read full review of GoAnywhere MFT »
Anonymous User
Principal Consultant / Product Manager at a outsourcing company
I had some interactions with technical support when I was a product manager, and it was good.
Read full review of Fortra's Tripwire Enterprise »
Omayra Marchany
Chief Administrative Officer at rpa total centroamerica
Technical support is a bit of an issue. We have our technical support team from Argentina. We can't even speak the...
Read full review of Automate »
Anonymous User
IT & Security Manager at a manufacturing company
We did not require any support. It is very simple. We are only using the file transfer, so it is very simple.
Read full review of GoAnywhere MFT »
Jay Triche
Senior Developer/Analyst at Lamps Plus
The technical support has been fine. It has been useful each time we've reached out to them, unless we find a little...
Read full review of GoAnywhere MFT »
Anonymous User
Pre-Sales Specialist at a tech services company
Their technical support is better than excellent.
Read full review of Fortra Tripwire IP360 »
Anonymous User
Project Assistant at a government
I rate GoAnywhere's support a nine out of ten. They're excellent.
Read full review of GoAnywhere MFT »
LEEJET AGGASSI HERMOSA HUGO
Consultant at Bridgeway Communication System, Inc.
I rate Fortra support nine out of 10. I'm very satisfied with the customer support. They can accommodate us when we...
Read full review of GoAnywhere MFT »
Parul Patel
Data Backup and Recovery Admin at Albert Einstein Healthcare Network
Technical support is excellent. They are always willing to help and want to resolve the issue ASAP.
Read full review of GoAnywhere MFT »
Anonymous User
Senior Tech Analyst at a financial services firm
I never contacted them. We had an on-site team for that, but I have attended calls with them. They are very prompt....
Read full review of GoAnywhere MFT »
Anonymous User
Software Security Architect
I never had the opportunity to communicate with technical support or order support, so I am not familiar with their...
Read full review of Fortra's Alert Logic MDR »
Anonymous User
System Administrator II at Serco
The organization has ways to listen to its customers and providing that feedback is working as the company listens...
Read full review of GoAnywhere MFT »

Review 1 of 30

Technical Support

No Data Available

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