Compare Acronis vs Fortra

Acronis

Based on 208 reviews.

Fortra

Based on 162 reviews.

Overview

Acronis International GmbH is a private Swiss company which provides data protection solutions worldwide. Acronis develops software for backup, disaster recovery, and secure file sharing and data access. Founded in 2003, the majority of Acronis' customers are small and medium-sized enterprises with several hundred employees. Acronis provides comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.

Information Not Available

Sample Customers

Digital Guardian

The Fifth Avenue Theatre, Jabil Circuit

GoAnywhere MFT

McKesson City of Modesto, California Kwik Trip Northwestern University Charter Communications

Fortra Powertech Antivirus

1. Acronis 2. Adobe 3. AIG 4. Airbus 5. Amazon 6. American Express 7. Apple 8. AT&T 9. Bank of America 10. Barclays 11. BASF 12. Bayer 13. BlackRock 14. Boeing 15. BNP Paribas 16. Cisco 17. Coca-Cola 18. Comcast 19. Dell 20. Disney* 21. Eni 22. ExxonMobil 23. FedEx 24. Ford 25. General Electric 26. Google 27. HP 28. IBM 29. Intel 30. JPMorgan Chase 31. Kellogg's 32. McDonald's 33. Merck 24. Microsoft 25. Nike 26. Oracle

Popular Solutions

Acronis Cyber Protect

12 reviews

Acronis Cyber Protect Cloud

22 reviews

Acronis Disaster Recovery

13 reviews

GoAnywhere MFT

44 reviews

Automate

11 reviews

Globalscape EFT

4 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

14%

Manufacturing Company

Retailer

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SameerMogale
Independent Business Owner at 3Kay Solutions
I was using Acronis Cyber Protect that included the backup and usual device support and also EDR. In this instance,...
Read full review of Acronis Cyber Protect »
Sagar Bargode
Technology Specialist at Ideeya technologies
We helped our customers to implement Acronis Disaster Recovery for their main use cases. Our customers are from...
Read full review of Acronis Disaster Recovery »
Pascal Egli
CEO at ASOVA
I use Acronis Cyber Infrastructure primarily to save our M365 resources. The implementation was simple, and the...
Read full review of Acronis Cyber Infrastructure »
Bert Hickman
Owner at Stoneridge Engineering, LLC
I use Acronis for backups. I use it to back up to other drives on the network, back up the entire system, including...
Read full review of Acronis Cyber Protect Home Office »
Sainath Konduru
Information Technology Administrator at a manufacturing company
I am using Acronis Cyber Cloud for database storage, specifically for laptop backups and business-related data.
Read full review of Acronis Cyber Cloud »

Review 1 of 5

Vidyasagar Gupta
File Transfer Analyst at IG Group
My use case with GoAnywhere MFT differs from organization to organization. In my previous organization, the purpose...
Read full review of GoAnywhere MFT »
Christian Dagal
Security Architect Manager at Aboitiz Equity Ventures, Inc.
We have a wider range of use cases for Digital Guardian, it detects the movement and classification of files within...
Read full review of Fortra's Digital Guardian »
Anonymous User
System Administrator
The main purpose is for automation. That has been the purpose why I have been using it so far.
Read full review of Automate »
Ravi Kumar Dake
Software Developer at a computer software company
Basically, Globalscape EFT is used for file management transfer, and we use the secure protocol. First, we begin with...
Read full review of Globalscape EFT »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Customer Service

Njekwa Anamela
CEO/Managing Director at Computers for Africa Solutions
The support pays a lot of attention to the customers. Here in South Africa, we only have two technicians. I rate the...
Read full review of Acronis Cyber Protect »
Evans Ikua
Director/Founder at LANet Consulting Group
The solution's technical support team causes a bit of delay in resolving issues.
Read full review of Acronis Cyber Protect Cloud »
Darwin Cabiluna
Technical Director at Edge Cloud
We haven't really had any issues with the solution or technical support.
Read full review of Acronis Cyber Protect Cloud »
Mohamed Naeem
Responsible for Internet Technology Development at College of International Transport & Logistics - CITLC
The support team was more than professional. They were experts regarding Acronis support for any kind of issues. They...
Read full review of Acronis Disaster Recovery »
Stavros Samiotis
Partner Account Manager at Interworks S.A.
We selected Acronis Disaster Recovery because it provided quick and effective support. Afterward, when we needed...
Read full review of Acronis Disaster Recovery »
RandeepPawar
Technical Director at Tecstaq
Acronis offer good support which is available 24 hours a day, seven days a week. As we are a gold partner, we are...
Read full review of Acronis Cyber Protect »
Anonymous User
Technical Sales Advisor/Deploy Agent at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of Acronis Cyber Protect »
Reinhardt Coetzee
Senior Engineer at MRB Secure
I've dealt with people who helped me a lot and their response was very quick, to the point, and I have dealt with...
Read full review of Acronis Cyber Protect Cloud »
DevenShah
Director at a tech services company
I can't say that we are too satisfied with technical support. When you open a ticket, it takes too long to get a...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Cyber Security Analyst at a tech services company
Acronis support is pathetic. It takes five days to open the case.
Read full review of Acronis Cyber Protect »
Anonymous User
Network Security Engineer at a tech services company
We have used the support and we have been unsatisfied. We do not use it very often but the time we have it was not...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Technical Sales Advisor/Deploy Agent at a tech services company
Customer Service: I would give customer service a rating of 6.5/10. Technical Support: I would give technical support...
Read full review of Acronis Cyber Protect »
Bert Hickman
Owner at Stoneridge Engineering, LLC
The only time I had problems was with the cloud service. At that time, it just didn't make sense to use it. Network...
Read full review of Acronis Cyber Protect Home Office »
Anonymous User
Head of Infrastructure & System Department at a integrator
Technical support isn't great. Out of five, I'd rate them at two. Most of the time when we contact technical support,...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
CTO at a tech services company
The support is generally fine, but the process can be a bit tedious at times. Technicians have mentioned that a...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Systems Admin at a logistics company
The technical support is less than average.
Read full review of Acronis Cyber Protect »
Dan Gillman
Senior System Administrator at a manufacturing company
Customer Service: Scale of 1-10, a solid 9! Technical Support: 7
Read full review of Acronis Cyber Protect »
Izzat Doleh
General Manager at Dynamic Data
We are a technical company, we have not opened any tickets with support. We have been able to resolve the issues...
Read full review of Acronis Cyber Protect »
WillemKleynhjans
System Engineer at TechFix
The solution’s technical support is good.
Read full review of Acronis Disaster Recovery »
Anonymous User
Senior Security and Compliance Engineer at a retailer
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Acronis Cyber Protect »
Anonymous User
Desktop Support Manager at a government
Customer Service: Great. Technical Support: Average to poor.
Read full review of Acronis Cyber Protect »
Anonymous User
Works at a tech company
I think we only called technical support during the installation. That worked out well. I would give them a rating...
Read full review of Acronis Cyber Protect »
Anonymous User
Network Engineer at a manufacturing company
I've talked to tech support several times. I would say they're a seven or eight out of 10. This is going to sound...
Read full review of Acronis Cyber Protect »
Anonymous User
Director of Research & Development
Excellent. They have excellent tech support people. I wish all the companies were like them. I always get a live...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Solutions Consultant at a tech company
I have never had the need for support.
Read full review of Acronis Cyber Protect »
Tudor Ancu
CEO at Ankh It Srl
We raise a support ticket when we need help. Depending on what we write in the ticket, the support team will come...
Read full review of Acronis Cyber Protect »
Anonymous User
Systems Admin at a logistics company
Customer Service: On a scale from 1-5 (1=worst, 5=best), they are 2. The customer service we receive is from...
Read full review of Acronis Cyber Protect »
Anonymous User
Linux Administrator at a pharma/biotech company
Their support is very good and professional. I opened a case through our management site, and they called me. They...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Applications Analyst IV
Technical support has been excellent.
Read full review of Acronis Cyber Protect »
Anonymous User
IT Manager at a tech services company
Up to now I didn't have to reach technical support for any kind of problem with Acronis because up to now I never had...
Read full review of Acronis Cyber Protect »

Review 1 of 30

Sandeep Jopat
Cyber Security Researcher at a engineering company
Digital Guardian's customer service and support are characterized by a dedicated global team that operates on a 24/7...
Read full review of Digital Guardian »
Dhananjay Kumar
IT Developer at Espire
I rate the technical support for GoAnywhere MFT at 8.5 out of 10. The lower score is because I don't have access at...
Read full review of GoAnywhere MFT »
Steve Ballantyne
Network Infrastructure Security Architect at Knox Community Hospital
The technical support is great. They provide quality responses.
Read full review of GoAnywhere MFT »
Anonymous User
Site Reliability Engineer at a retailer
Technical support has been amazing. They are very supportive and helpful. We are quite satisfied with the level of...
Read full review of Fortra's Alert Logic MDR »
MehboobQureshi
Practice Manager at Saapatech
The technical support is very bad. Support has to be drastically improved.
Read full review of Digital Guardian »
Joshua Rule
Senior Integration Consultant at a computer software company
I never interacted with the solution's technical support, but their website was pretty robust with knowledge articles.
Read full review of GoAnywhere MFT »
Ramesh-D
Senior IT Developer at a energy/utilities company
Fortra's Automate has good documentation and a lot of videos available. We were also given training. So, overall,...
Read full review of Automate »
Anonymous User
Senior Manager at a consultancy
So far, I am really happy with the technical support. The delay is between one and two days. In all of our requests...
Read full review of Automate »
Swaroop Shivoji
Technical Lead at Equifax Inc.
They receive technical support, which sometimes feels delayed, but they do get responses. A quicker response would be...
Read full review of Globalscape EFT »
Andrian Lubimov
SVP of Networking and Operations at Skywire Networks
Their technical support is pretty decent. I would probably rate them a seven or an eight out of ten. When you have...
Read full review of Fortra's Intermapper »
Parul Patel
Data Backup and Recovery Admin at Albert Einstein Healthcare Network
Technical support is excellent. They are always willing to help and want to resolve the issue ASAP.
Read full review of GoAnywhere MFT »
Riyad Chowdhury
Senior Systems Engineer at Turner Broadcasting System
I have not contacted the technical support.
Read full review of Fortra's Alert Logic MDR »
Anonymous User
Messaging Administrator at a tech company
Excellent! A 10 out of 10.
Read full review of Fortra's Clearswift Secure Email Gateway »
AnantUpadhyay
CEO at CareerCraftly
We have contacted them for issues and bugs. They have their number on their website to call, and they are fast and...
Read full review of GoAnywhere MFT »
Anonymous User
Head IT Engineering and Infrastructure at a tech services company
Technical support has been fine.
Read full review of Fortra's Intermapper »
Anonymous User
Information Security Architect at Injazat Data Systems
I am not very impressed by the technical support. One reporting problem we had took some time to be fixed, but we...
Read full review of Fortra Tripwire IP360 »
Anonymous User
Security Architect at a comms service provider
There was a couple of guys in the team that were on top of it when it came to the tech support. They only hire the...
Read full review of Digital Guardian Endpoint Detection and Response Service [EOL] »
JamesStarkweather
Senior Cloud Engineer at a computer software company
Their support is excellent. I would give them a 10 out of 10, but we pay for the max support level. They have...
Read full review of Globalscape EFT »
Anonymous User
Pre-Sales Specialist at a tech services company
Their technical support is better than excellent.
Read full review of Fortra Tripwire IP360 »
Anonymous User
Observability & Monitoring Engineer at a retailer
First-level support for GoAnywhere MFT would rate about a seven for skill level. Second-level support, after waiting...
Read full review of GoAnywhere MFT »
Sujaiy Shivakumar
Solutions Architect at Provo IT
Response rates are so-so. I would put them at about 70 percent good, and while 70 percent good is very good for a lot...
Read full review of Fortra's Alert Logic MDR »
Ouma Joseph
Head of Performance at Winawave Technology Corp.
I experience some delays in responses to inquiries. I would rate the support a seven out of ten.
Read full review of GoAnywhere MFT »
Anonymous User
Consultant at a comms service provider
The support is really good, but the ticket system is not that good. When you open the ticket, that's the only time...
Read full review of GoAnywhere MFT »
Bryan Blaschke
Senior Data Analyst at a financial services firm
In terms of quickness, they are pretty responsive. However, I'm unable to respond to support emails to update...
Read full review of Automate »
Chandan Yadav
Tech Consultant at BTPL
While the technical support team is knowledgeable, their response time for critical issues needs improvement. A...
Read full review of GoAnywhere MFT »
Hetuk Patel
IT Software Engineer at ZentrumHub
The quality and speed of the support were good. The issue was resolved within a day. It was related to some...
Read full review of GoAnywhere MFT »
Anonymous User
Senior Email Engineer at a legal firm
The technical support is pretty good. They've gotten better as the company has been growing. As far as sending an...
Read full review of Fortra's Agari »
Anonymous User
Project Assistant at a government
I rate GoAnywhere's support a nine out of ten. They're excellent.
Read full review of GoAnywhere MFT »
Andrew Draus
Data Automation Engineer at a financial services firm
The technical support is very good. They are responsive and work through issues with me. I called them two or three...
Read full review of Automate »
Koffi Martial Assouman
Pre-Sales Support Engineer at GTN (Groupe de Technologies et de Negoce)
We're really satisfied with customer service and support.
Read full review of Fortra's Clearswift Secure Web Gateway »

Review 1 of 30

Technical Support

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