Compare ABBYY vs Tricentis

ABBYY

Based on 52 reviews.

Tricentis

Based on 213 reviews.

Latest Research

Buyer's Guide

ABBYY Vantage vs. UiPath Platform

April 2026

UiPath Platform vs. ABBYY Vantage

Updated: April 2026

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Popular Solutions

5 reviews

0 reviews

18 reviews

6 reviews

3 reviews

Top Industries

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

Comms Service Provider

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pj Stevens
Digital Advertising Manager at a tech vendor
Our large scanning department receives documents from a variety of sources, including clients, suppliers, and others....
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Anonymous User
Senior System Engineer at Epossible
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
Read full review of ABBYY Timeline »

Review 1 of 2

Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Anonymous User
Senior Software Engineer 2 at a tech services company
We need to automate the manual test cases written by the manual functional testers. We automate those scenarios,...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
My relationship with Tricentis NeoLoad is that I implemented it during a trial period, and then they implemented some...
Read full review of Tricentis NeoLoad »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

AnastasiaIlgova
Solution Architect at Automation COE
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have...
Read full review of ABBYY Vantage »
Tharun Kp
RPA and ABBYY Developer at DHL
The technical support is helpful. I rate the technical support a seven out of ten.
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Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
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Kostiantyn Ryzhevskyi
RPA Architect at a non-tech company
The support for this solution tend to respond in a timely fashion. However, more complex issues may mean a delay in...
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Jagadeesh J
Software Engineer at a tech services company
I would rate the technical support a nine out of ten.
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Shiwali Shukla
IDP consultant at WNS
We did try to reach out to them for some of the challenges. They wanted us to take some proper services consulting,...
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
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Pratheek Shiri
Abbyy Flexicapture Developer at Novigo solutions
Whenever we have issues, we raise a ticket, and we get a response from the support team.
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Amr Hammad
Managing Director at a computer software company
I provide the first-tier support for clients. However, for ABBYY's support, I would rate them eight out of ten.
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
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Amr Hammad
Managing Director at a computer software company
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
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Andrew Doman
Senior Manager at Wipro Limited
The technical support is good. They solve problems relatively quickly.
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Anshul Bansal
Senior Manager at Deloitte Canada
We have not had to contact customer service and support yet.
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Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
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Anonymous User
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
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Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
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Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
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Priya Zaveri
Automation Tech Resource Lead at Kelly Services, Inc.
I have not contacted technical support.
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Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
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Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
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Anonymous User
Senior Manager at a consultancy
I rate ABBYY support 6 out of 10. They respond quickly and provide decent assistance. However, the mode of support...
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Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
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Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
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Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
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AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
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Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
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Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
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Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
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Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
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Anonymous User
Sr. RPA Applications Engineer at a tech services company
Once in a while, when we have any questions, we reach out to ABBYY. They were okay, and they were able to help me.
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Review 1 of 30

Terry Doherty
Principal Consultant at Avocado Consulting
A couple of times, we approached Tricentis Tosca's technical support and got the answers to our questions.
Read full review of Tricentis Tosca »
Stinu Easo
SAP S4HANA Finance, Treasury & Automation Test Consultant at a wholesaler/distributor
We were able to contact technical support for Tricentis Tosca, and they gave us a delayed response. In order to get...
Read full review of Tricentis Tosca »
RangaReddy
Team Lead at a consultancy
The customer service and support are good. We obviously write a ticket, and within a day or so, they will get back to...
Read full review of Tricentis NeoLoad »
GaneshMuralidharan
Global Delivery Head at Vaisesika consulting
The support is really good. Our company had opted for platinum support, that is, like, twenty-four hours of service...
Read full review of Tricentis Tosca »
Vinayak Bandewar
Test Architect at Cognizant
The quality of the support and the response time is lacking.
Read full review of Tricentis Tosca »
Anonymous User
Global QA Manager at a insurance company
Tosca's technical support is mediocre. I've worked with better support. The reason I say that is because, here in the...
Read full review of Tricentis Tosca »
Anonymous User
Test Manager
Nice and friendly, however not always coming up with the solution we were expecting. For example, after changing from...
Read full review of Tricentis Tosca »
Soumya Jain
Test Automation Specialist at Accenture
Overall, I rate customer service a five out of ten because they need to improve. The chatbot for incident creation...
Read full review of Tricentis Tosca »
Anonymous User
Performance Engineer at a tech services company
Tech support is okay. When we had 50 users, we reached out to the tech support team and within two to three days we...
Read full review of Tricentis NeoLoad »
Anonymous User
Web Engineer at a tech services company
Customer Service: 8/10 - Our account rep, Evan, and engineer, Steve, were great to work with when we were looking at...
Read full review of Tricentis NeoLoad »
Anonymous User
Test Manager
Customer Service: It's excellent, 9/10. Technical Support: It’s excellent, 9/10, as the response times have been...
Read full review of Tricentis Tosca »
RyanO'Neill
Sr. Manager Quality Assurance at Forcepoint LLC (Formerly Raytheon|Websense)
Tech support is incredibly responsive and has always come back very quickly and helped us find issues. They have gone...
Read full review of Tricentis qTest »
Aiham Obaidat
DevOps lead at a computer software company
The technical support is good, we were satisfied.
Read full review of Tricentis Tosca »
Anonymous User
Non Functional Test Manager at a government
Customer support is very good.
Read full review of Tricentis NeoLoad »
Anonymous User
Asst Supervisor, QA Automation, Quality Assurance at a insurance company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Tricentis NeoLoad »
Anonymous User
Business Consultant at a consultancy
Customer Service: Best I have ever seen. Technical Support: Best I have ever seen.
Read full review of Tricentis Tosca »
Ashish-Kulkarni
Supervisor, Quality Assurance at a financial services firm
We have been in contact with the support team. Since Neotys became Tricentis, the turnaround time for support queries...
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Test Engineer at a tech vendor
The customer service and technical support is excellent if you are a paid customer. The turnaround time and SLA for a...
Read full review of Tricentis NeoLoad »
Anonymous User
Deputy Manager at BSH
Customer service is fantastic. I have been working with one customer service rep for the past nine years.
Read full review of Tricentis NeoLoad »
Anonymous User
Vice President of Technology at a retailer
Customer Service: 7/10 Technical Support: 7/10
Read full review of Tricentis NeoLoad »
Anonymous User
Software Engineer Associate at a tech services company
The support team of Tricentis is really excellent. The support portal and the support teams work and help is really...
Read full review of Tricentis Tosca »
Anonymous User
Architecture Manger at a government
I am not satisfied with the tool's technical support. Sometimes, they provide a hint when contacting support, and we...
Read full review of Tricentis Tosca »
Anonymous User
Sr. Product Manager - Intelligent Automation & RPA at a financial services firm
I would give them a nine out of ten for their assistance. They were responsive, as well as assisting us to be fully...
Read full review of Tricentis Tosca »
Anonymous User
Technology Manager at a pharma/biotech company
It's excellent as the support is always available and helps us to troubleshoot any issues during execution with live...
Read full review of Tricentis NeoLoad »
Anonymous User
Head of QA at a tech services company
Eight out of 10.
Read full review of Tricentis Tosca »
Anonymous User
Manager - Quality Engineering at a tech services company
Their support is okay. If you get the right people, then it is awesome because they will jump into a call and show...
Read full review of Tricentis Tosca »
Anonymous User
Senior Manager Online Performance Engineering at Dell
We have used their gold support option. Yes, we have been happy. They usually answer between 36 and 48 hours for...
Read full review of Tricentis NeoLoad »
Anonymous User
Chief Technical Officer at PA Department of Human Services
Customer Service: Very good, the vendor has been very accommodating with the ebb and flow of our business needs....
Read full review of Tricentis NeoLoad »
Rajen Upreti
Quality Assurance Manager at Nagarro
I haven't had the opportunity to contact customer support yet.
Read full review of Tricentis RPA [EOL] »
SridharNellore
Performance Test Lead at HTC
Connecting with the solution's technical support can be time-consuming. The turnaround time for a ticket raised is...
Read full review of Tricentis NeoLoad »

Review 1 of 30

Technical Support

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