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it_user367833 - PeerSpot reviewer
ITC Systems Administrator at a tech services company with 11-50 employees
Real User
Primarily, we've been able to save on energy costs. It also gives us easier migrations when upgrading infrastructure.

What is most valuable?

The two features we've found most valuable are vSphere's reliability and stability.

How has it helped my organization?

Primarily, we've been able to save on energy costs. It also gives us easier migrations when upgrading infrastructure.

What needs improvement?

We had some stability issues, though they were due to bad hardware and not software.

For how long have I used the solution?

I've used it for four years.

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VMware vSphere
June 2025
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What was my experience with deployment of the solution?

We've encountered no issues with deployment.

What do I think about the stability of the solution?

The problems with stability were due to hardware problems, never software.

What do I think about the scalability of the solution?

We haven't had any issues with scalability.

How are customer service and support?

Customer Service:

8/10

Technical Support:

9/10

Which solution did I use previously and why did I switch?

We started with VMware, so we never used a different virtualization solution.

How was the initial setup?

The initial setup was nothing but easy. The system was running in just a few minutes.

What about the implementation team?

We implemented it in-house.

What's my experience with pricing, setup cost, and licensing?

We advise in general that the Essentials Plus pack is the best option for the majority of our customers.

Which other solutions did I evaluate?

No other options were looked at.

What other advice do I have?

Nothing to be afraid of. Everything about vSphere is advantageous.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Technical Director - IT Consultant at a tech services company with 501-1,000 employees
Consultant
It's helped us to include automatization in all processes, thus reducing maintenance hours and increasing energy savings.

What is most valuable?

vSphere's performance and stability are its more valuable features for us.

How has it helped my organization?

It's helped us to include automatization in all processes, thus reducing maintenance hours and increasing energy savings.

What needs improvement?

The price is too high right now.

For how long have I used the solution?

I've worked with vSphere for 6years now.

What was my experience with deployment of the solution?

I'm a vExpert so I don't have any issues with deploying it.

What do I think about the stability of the solution?

With v6, there were some stability problems, but after an update to a later version it's been stable.

What do I think about the scalability of the solution?

That's one of the great things about vSphere -- its scalability.

How are customer service and technical support?

Customer Service:

Customer service is insufficient.

Technical Support:

Technical support is outstanding.

Which solution did I use previously and why did I switch?

I previously used Hyper-V, but it isn't stable and is a complex solution.

How was the initial setup?

The initial configuration is very easy, and the deployment of centralized management is an assisted process.

What about the implementation team?

We implemented it in-house.

What's my experience with pricing, setup cost, and licensing?

You only pay for what you need, so there are a lot of features that we will not use.

What other advice do I have?

If you want to sleep well, get vSphere.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Buyer's Guide
VMware vSphere
June 2025
Learn what your peers think about VMware vSphere. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,745 professionals have used our research since 2012.
it_user365877 - PeerSpot reviewer
System Engineer with 501-1,000 employees
Vendor
We're now able to provision new servers faster and have the option to perform snapshots prior to implementing changes.

What is most valuable?

  • vMotion
  • DRS
  • High Availability
  • Snapshots

How has it helped my organization?

We're now able to provision new servers faster and have the option to perform snapshots prior to implementing changes.

What needs improvement?

The installation of vCenter SSO for a lot of my customers could be improved, but I think it's a totally useless feature.

For how long have I used the solution?

I've used it since version 4.0, so around six years.

What was my experience with deployment of the solution?

Sometimes there were issues during the installation, especially with certificates.

What do I think about the stability of the solution?

Only once in five years have we had stability issues.

How are customer service and technical support?

Customer Service:

Customer service is not so bad.

Technical Support:

Technical support is also not so bad, but it could be better if it could be localized with non-English languages. Both I and my customers sometimes have difficulty understanding them.

Which solution did I use previously and why did I switch?

I started with vSphere, so I haven't used any previous solutions.

How was the initial setup?

In the previous version (5.1/5.0) the initial setup was terrible, now it’s much better.

What about the implementation team?

I can do the implementation myself.

What was our ROI?

I think it’s quite expensive.

What's my experience with pricing, setup cost, and licensing?

I think it’s quite expensive.

Which other solutions did I evaluate?

My customers also looked at Hyper-V and XenServer.

What other advice do I have?

Make sure you have a lab for testing.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Stevenson University Systems Administrator at a university with 501-1,000 employees
Vendor
Solutions can be tested in all manner of environments before deployment and go through rigorous testing before going live with the Redirect-on-Write snapshot technology.

What is most valuable?

VMware has polished their offerings for High Availability, fault tolerance, and live migration beyond any of their competitors.

How has it helped my organization?

Engineering new solutions in a difficult task. Working for a university, the student experience is our number one priority. Solutions can be tested in all manner of environments before deployment and go through rigorous testing before going live thanks to VMware's Redirect-On-Write snapshot technology.

What needs improvement?

While ESXi 6 brings fault tolerance for VMs with multiple CPU cores, I desperately, passionately need a better Web Client than the Flash-based monstrosity we've grown accustomed to. Having to perform certain tasks in the Web Client and certain tasks in the C# Fat Client make life very frustrating sometimes.

For how long have I used the solution?

I have been working with VMware in various capacities for close to seven years.

What was my experience with deployment of the solution?

The environment was already deployed when I arrived at each of the institutions where I've worked.

What do I think about the stability of the solution?

Moving to new releases is a tricky business. I highly recommend staying a version behind. It's bitten us multiple times, most recently with the suite of CBT bugs. We had to temporarily adjust our backup procedures, which involved a lot of communication and justification.

What do I think about the scalability of the solution?

No, however, I have seen scalability issues with each of VMware's direct competitors.

How are customer service and technical support?

Customer Service:

I have no experience with their customer service.

Technical Support:

I have no experience with their technical support.

Which solution did I use previously and why did I switch?

I used to work with Hyper-V, but it is a very Microsoft-centric product. It has a long way to mature in terms of stability and cooperating with fringe cases. If you're an all Windows shop, Hyper-V is worth considering, but if you're a Windows/Linux mixed shop, and manage more than 200 servers, there is no good choice but VMware.

How was the initial setup?

It takes a lot of upfront understanding that some shops simply don't have. I went for my VCP Certification, and the level of detail and expertise required is vast. Everybody needs to be on board: from your networking team, to your security team, everybody needs to know how it interacts with their domain and bailiwicks. It's a game changer on every level imaginable, and the implications need to be made clear. There is, without a doubt, increased complexity, but the pros far outweigh the cons.

What about the implementation team?

Implementation was done in-house.

What was our ROI?

Our ROI is incalculable. We are a university and a university is its data. We can only afford to trust the very best. VMware has a reputation for being the "big player" for a reason, they really do the best. Hyper-V has come a long, long way since its first release, but it still has catching up to do.

What's my experience with pricing, setup cost, and licensing?

Always pony up for one level higher than you think you need. It's so worth being able to implement new features and redundancies once your team is comfortable with how it works and what it means.

What other advice do I have?

The Hardware Compatibility List (HCL) is your bible now. Read it, understand it, and do not deviate from it. If you have existing centralized storage you wish to use, it must be on the HCL. See what VAAI primitives it supports. Do not thin provision both Array Side and VMware side; pick one.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseEnterprise Architect at ThinkON
ExpertTop 5Real User

The web client has definitely come a long way since it's inception but still needs some work I agree. There is a VMWARE fling out there with an HTML5 client that you install on the host. It is scaled down but might do what you need. Something to check out.

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PeerSpot user
Managing Director & Head of Technologies at a tech services company with 51-200 employees
Consultant
vMotion allows us to move VMs from host to host, which helps a lot while performing scheduled maintenance on production environments and for workload consolidation.

What is most valuable?

  • The most valuable feature is High Availability. Even if there's a complete hardware or software failure of the host, which doesn't happen very often, we have peace of mind knowing the production servers can be restarted on a different VM if necessary.
  • vMotion allows us to move VMs from host to host, which helps a lot while performing scheduled maintenance on production environments and for workload consolidation.
  • vShield endpoint offloads the CPU and memory for virus protection and prevents update and scan storms.
  • vGPU gives us almost bare-metal performance on virtual desktops from zero clients and it allows our users to move from device to device while keeping consistent experience and performance.

How has it helped my organization?

With vSphere, we were able to consolidate just about every workload, server or desktop, which in turn allowed us to save a lot on hardware, power, and space. Also, of course, deploying new desktops and servers in minutes is a definite time saver.

What needs improvement?

Some modifications are still require to be done with the CLI, directly on the host, like SSL certificate management and reclaiming storage space on thin provision disk (depending on storage devices). It would save a lot of time if those could have a simple GUI in the vCenter.

For how long have I used the solution?

I've used vSphere for more than three years in general and a a few months for version 6.0.

What was my experience with deployment of the solution?

No issues with deployment so far.

What do I think about the stability of the solution?

A few months back, we had random crashes of PCoIP sessions on virtual desktops with more than one monitor. But it turned out to be a problem with vGPU drivers provided by NVIDIA. So with vSphere itself, we've had no stability issues.

What do I think about the scalability of the solution?

The vCenter makes scalability pretty easy.

How are customer service and technical support?

Customer Service:

VMware’s customer service is very helpful when you need to find the right product for the right environment.

Technical Support:

We had to call VMware once so far and they really followed through. They diagnosed a problem related to a third-party driver (NVIDIA) and obtained for us a patched version of the driver from the manufacturer. They were very efficient!

Which solution did I use previously and why did I switch?

In my previous company, we used oVirt, the free-of-charge version of Red Hat Enterprise Virtualization, which turned out to be way more expensive than a solution like VMware in terms of both human and hardware resources.

How was the initial setup?

The initial setup was very easy, very straight forward. The only downside of the process was the replacement of the auto-generated self-signed SSL certificate by an enterprise-CA-signed one, which had to be done manually via CLI.

What about the implementation team?

We implemented it ourselves.

What's my experience with pricing, setup cost, and licensing?

Even though the initial cost of vSphere seems a bit high, it is really going to pay off by freeing time for teams and lowering your hardware costs. Regarding licensing, if you have any doubt, just ask VMware’s customer service to help you. Some editions and kits might already include all you need.

Which other solutions did I evaluate?

We evaluated Microsoft Hyper-V, but it seemed unfinished. Management tools are almost non-existent and hosts constantly need to be rebooted to install patches that are purely Windows related and have nothing to do with the virtualization itself.

What other advice do I have?

For small infrastructures, start with the free vSphere Hypervisor. For small businesses, VMware vSphere Essentials Kits are inexpensive but limited to three hosts. So be sure you are not going to grow more than this for a while if you are considering this option. For medium-sized businesses and corporations, go for it. It will greatly reduce your operating costs.

Disclosure: My company has a business relationship with this vendor other than being a customer. Certified reselling partner.
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it_user380502 - PeerSpot reviewer
it_user380502Principal Network Engineer at a tech services company with 51-200 employees
Consultant

As Chris and Karthik have mentioned, step by step. Do you have enough hosts to handle your VM's while one host is updating? Also, you have to update firmware for each of the hosts. I did a small environment (5 hosts, 140 VM's) and used the Dell Enterprise iDRAC to get into the UEFI boot of my newer hosts to update firmware remotely. Older hosts are a bit more difficult, but possible (such as burning DVD's or USB sticks) and using the iDRAC or ILO to boot for firmware updates.

One of the things about VMWare is that it runs really well and the hosts are generally not restarted for quite a while, with the end result that firmware for NIC's, RAID and BIOS has been updated at least once... and the newer VMWare versions are tied to having the latest firmware.

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it_user366615 - PeerSpot reviewer
Datacenter Manager at a healthcare company with 501-1,000 employees
Vendor
The most valuable feature for us is Virtual Volumes because it gives us better control of VM stores.

What is most valuable?

The most valuable feature for us is Virtual Volumes because it gives us better control of VM stores.

How has it helped my organization?

It's given us the ability to consolidate SAN- and NAS-storage availability.

What needs improvement?

Even though the Web Client is faster and more efficient in v6 as compared to previous versions, it could be faster.

For how long have I used the solution?

I've used it for three months.

What was my experience with deployment of the solution?

We've had no issues with deployment. Upgrades from v5.5 went smoothly.

What do I think about the stability of the solution?

No purple screens of death with ESXi 6 whatsoever. vCenter Server works perfectly.

What do I think about the scalability of the solution?

We encountered no issues with scalability.

How are customer service and technical support?

Customer Service:

We haven't used them often, but they've been excellent.

Technical Support:

Technical support has been excellent.

Which solution did I use previously and why did I switch?

We went with v6 to get the benefits of the better Web Client.

How was the initial setup?

The initial setup was staightforward with the ESXi and vCenter upgrades. It worked the very first time.

What about the implementation team?

We implemented it in-house.

What was our ROI?

We expect to save in the $100,000 range after only one year since we virtualized more servers.

What's my experience with pricing, setup cost, and licensing?

Just evaluate the features offered in the different versions to meet your needs.

Which other solutions did I evaluate?

We looked at Microsoft Hyper-V and Citrix XenServer, but VMware has always served us well.

What other advice do I have?

Install it in a test lab first if the experience level is low for VMware solutions.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user363687 - PeerSpot reviewer
Senior Software QA Engineer at a tech company with 10,001+ employees
Vendor
The features of DRS, High Availability, SRM, and vMotion have been valuable for us.

Valuable Features

There are several valuable features, including virtualization, of course, as well as DRS, High Availability, SRM, and vMotion.

Improvements to My Organization

It's really helped us out with our testing and development.

Room for Improvement

It's not perfect, and could use improvements with better stability and better support.

Deployment Issues

We attempted to upgrade from vSphere 5.0 to 5.5, but we weren't successful. We contacted technical support and, after a few tries, they closed our case and asked us to perform a fresh vCenter install and to create the inventory from there.

Stability Issues

It hasn't been as stable as we expected.

Scalability Issues

Scaling it is not an issue.

Customer Service and Technical Support

Customer Service:

Customer service needs a lot of improvement. They need to improve on keeping customers informed of their ongoing issues. They need more support for resolving issues rather than offering workaround and hitting the same issue again.

Technical Support:

5/10 - I have opened tickets on a P1 support issue and it hasn't been resolved and I logged it over a month ago.

Initial Setup

The initial setup is simple.

Implementation Team

We implemented it in-house.

Other Solutions Considered

We didn't evaluate other options.

Other Advice

It's a good product, but you have to be patient with it when an issue arises.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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it_user363441 - PeerSpot reviewer
Deployment Engineer at a tech services company with 1,001-5,000 employees
Real User
​It has helped organise computing into more logical groups, instead of random physical servers.

What is most valuable?

  • Scalability
  • Flexibility
  • Vmotion across vCenters

How has it helped my organization?

It has helped organise computing into more logical groups, instead of random physical servers all over the place. It has also made the provision of new servers quicker and easier, allowed the space to build proper development infrastructure and also allows quick decommissioning.

What needs improvement?

The webclient could use more features and a cleaner layout.

For how long have I used the solution?

I've been using the product for 2 years.

What was my experience with deployment of the solution?

There were no issues with deployment. It was very smooth.

What do I think about the stability of the solution?

No issues encountered. It has really improved.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability. This is much better now.

Which solution did I use previously and why did I switch?

No, I did evaluate Hyper-V and Xenserver, but stayed with VMware due to features, despite initial cost difference.

How was the initial setup?

The setup was fairly straightforward. ESX is easy to configure and vCenter is intuitive on top.

What about the implementation team?

We evaluated our current project vendor, but discovered we had more knowledge and accountability in-house.

Which other solutions did I evaluate?

As I previously mentioned, we evaluated Hyper-V and Xenserver, but we decided to stay with VMware as a result of the features offered.

What other advice do I have?

I would recommend evaluating the features that match what you need before deciding. Use the 60 day trials to test.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Download our free VMware vSphere Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free VMware vSphere Report and get advice and tips from experienced pros sharing their opinions.