We are a service partner that offers cloud services based on Cloud Director.
One valuable feature is the true multitenancy capabilities for the core infrastructure service that Cloud Director provides.
Cloud Director has room for improvement in many areas. One critical thing that comes to mind is the hyperscalers. They could be more seamlessly integrated into the hybrid cloud. Cloud Director should be capable of hooking up with those. For example, they recently started allowing customers to perform S3 integrations with Cloud Director. So a customer can integrate his S3 buckets from AWS with the Cloud Director. Okay, fine. But what about Azure? There should be more integration capabilities.
Secondly, VMware has made some progress in terms of balancers, but I think it needs a little more refinement and flexibility. This is not limited to just the VMware marketplace. More flexibility will make it easier for any service provider to leverage and monetize them.
Last but not least, from a networking and monitoring perspective, there should be a little more native monitoring capabilities, especially metering capability. Metering is one of the areas where I find Cloud Director leaves much to be desired. VMware can do more to make it a much more metered product.
Cloud Director's out-of-the-box capabilities should be good enough that you don't have to look for a third-party product to give you those capabilities. Networking-wise, I think it's good. Still, I think the networking capabilities are not fully realized on Cloud Director. VMware should do a little more work to reveal all of the capabilities through Cloud Director rather than just at the back of Cloud Director. You've got to have those features exposed to customers as a self-service rather than managed service.
I've been using Cloud Director since 2012.
Scalability is a word you have to look at from different perspectives. I think some of the capabilities they have introduced in terms of load balancing deliver out-of-the-box scalability for tenants. But as a product itself, Cloud Director needs more multi-site capabilities. I have seen some work being done but that's just a start, I would say.
My experience with VMware support has been mixed. Sometimes you get fantastic support. The techs are really knowledgeable and know what they're talking about. But then there are certain times where I have seen some things that affect the client as well. So I think VMware support has some room for improvement. They can do much better. VMware as a brand definitely can do better in terms of response times and capabilities.
The Cloud Director setup has improved tremendously compared to where it started. I have seen how complex it used to be. Now, it has become easy and robust. The setup is more straightforward and seamless than before.
In certain cases, the price of Cloud Director is quite high, especially with the load balancing and other features they've introduced. That seems quite costly. Overall, for VSPP programming, I think it's okay. However, features like enterprise load balancing and all these other things are very costly.
I rate Cloud Director eight out of 10. As a service provider, we have to look at a couple of available and other things, so I would rate it around eight. I have to deduct two points because some small things make a huge difference to a service provider, but they might not matter too much from a customer-experience perspective.
This is the go-to tool for anyone looking for standard out-of-the-box capabilities in a fully multitenant public cloud software that they can leverage to offer services to their customers. It's also good for enterprises that want to keep a more segregated approach to their different departments and things. You definitely have much better control and a more streamlined way to offer services to your internal teams or your customers out-of-the-box in a multitenant way. And you don't need to worry too much about how you're going to network these things together or how you're going to control the assets of the computers and resources.
In my experience, it is a very robust product. I have used this product since the initial version and watched it evolve into a highly mature product. It's a stable, truly multitenant software and the go-to tool for infrastructure as a service.