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Divisional Engineer at a comms service provider with 1,001-5,000 employees
Real User
May 25, 2021
Can be used for infrastructure provisioning without using a platform service
Pros and Cons
  • "We use the infrastructure as a service cloud, that is, we use the features as infrastructure for this. We are not using any platform services."
  • "There are new updates every quarter, so we need to purchase new support deployment services and some new products."

What is our primary use case?

We use it for infrastructure provisioning such as providing machines and monitoring with logging and so forth.

What is most valuable?

We use the infrastructure as a service cloud, that is, we use the features as infrastructure for this. We are not using any platform services.

The licenses themselves are not costly.

What needs improvement?

We are a service provider, and every day, new customers come to us needing advanced features like platform features. For example, some of them need a managed hosting setup like Beanstalk, or some of them need microservices, like container or Kubernetes, or serverless types of things. So we are in discussions with the concerned teams at VMware in order to incorporate the platform services for next year.

There are new updates every quarter, so we need to purchase new support deployment services and some new products. We are not happy with the frequent upgrades. Because we are a government department, we find it quite difficult to accommodate the frequent changes. What we would like is for the changes to be less frequent, at least twice a year or once a year, so that we can accommodate that in our budget plans. We make budgets annually, not quarterly. I think they need to have a better roadmap for future offerings and future technologies.

For how long have I used the solution?

I've been using vCloud Director for two years.

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VMware Cloud Director
December 2025
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What do I think about the stability of the solution?

Every quarter or after every quarter, they release new versions and new upgrades. If we don't do the new upgrades, it causes stability issues.

How was the initial setup?

We currently rely on VMware for deployment, and they portray it as a complex process that needs a lot of judges.

What's my experience with pricing, setup cost, and licensing?

It's a costly product. The licenses may not be costly, but with every new development in their product, we need to purchase deployment services, and the deployment services are quite costly.

What other advice do I have?

The public cloud and the hosted cloud solutions are going in parallel, and some countries have the requirement to host the data locally. Most of the organizations who don't have these compliance requirements go for the public cloud, but I would say that hiring and retaining skilled resources matters a lot. Because if you have skilled, experienced resources, then things will be easy for you, but if you can't retain the skilled resources and things are quite complex, then you will need to accept all of the company's conditions.

Overall, we are happy with the product, so I would rate it at eight on a scale from one to ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Roberto Cardenas - PeerSpot reviewer
Ingeniero De Preventa De Cloud Y Servicios Profesionales at a tech services company with 201-500 employees
Reseller
Top 20
Mar 18, 2024
Has an easy installation process and provides efficient security features
Pros and Cons
  • "It helps ensure security across our cloud environments."
  • "The product installation process could be easier for new users as well."

What is our primary use case?

The primary use case for vCloud Director is deploying a cloud infrastructure in collaboration with partners to provide a data center environment for clients.

What is most valuable?

The platform's most valuable feature is security.

What needs improvement?

The product installation process could be easier for new users as well. 

What do I think about the stability of the solution?

I rate the platform's stability a ten out of ten.

What do I think about the scalability of the solution?

I rate the platform's scalability a nine out of ten.

How are customer service and support?

The technical support team always responds with a resolution in case of queries.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Azure and AWS databases for cloud management. The main reason I switched to VMware, particularly vCloud Director, was the need for better flexibility and stability in managing my infrastructure.The product is inexpensive compared to AWS, Azure, and GCP.

How was the initial setup?

The initial setup is easy. However, it requires essential work experience and information to understand the platform.

What's my experience with pricing, setup cost, and licensing?

The product is inexpensive compared to AWS, Azure, and GCP.

What other advice do I have?

VMware's vCloud Director solution has been instrumental in addressing multi-tenancy needs within my organization. By leveraging the product alongside VMware's vSphere BitLocker Center, my clients can securely utilize their dedicated data centers while benefiting from scalability. Additionally, it helps ensure security across our cloud environments.

It primarily caters to public cloud environments. I rate it a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Buyer's Guide
VMware Cloud Director
December 2025
Learn what your peers think about VMware Cloud Director. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,853 professionals have used our research since 2012.
reviewer2351076 - PeerSpot reviewer
Technical Team Leader - Microsoft at a consultancy with 11-50 employees
Real User
Top 10
Mar 4, 2024
Difficult to install, but provides good stability
Pros and Cons
  • "vCloud Director is a stable solution."
  • "The solution's installation is difficult, and you need somebody with the solution's knowledge to do the installation."

What is most valuable?

vCloud Director is a stable solution.

What needs improvement?

The solution's installation is difficult, and you need somebody with the solution's knowledge to do the installation.

For how long have I used the solution?

I have been using vCloud Director for three years.

What do I think about the scalability of the solution?

I have around 20 to 25 customers for vCloud Director.

What's my experience with pricing, setup cost, and licensing?

vCloud Director is a very expensive solution. Before January, you had to pay for what you use. A single CPU call costs 200 euros, and we currently need to license 3,500 CPU calls, which is a lot of money.

What other advice do I have?

VMware took the decision one day to change all the usage types and gave us only three months to change, which is a really bad thing.

Overall, I rate the solution a five out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Ignacio Duarte - PeerSpot reviewer
Director at a tech services company with 201-500 employees
Real User
Jun 29, 2023
A stable and scalable solution with straightforward setup
Pros and Cons
  • "The tool is very stable."
  • "The tool needs to add more features to improve the console."

What needs improvement?

The tool needs to add more features to improve the console. 

For how long have I used the solution?

I have been working with the product for ten years. 

What do I think about the stability of the solution?

The tool is very stable. 

What do I think about the scalability of the solution?

The product is scalable. 

How are customer service and support?

Customer support is usually good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The tool's setup is straightforward. The product's deployment is fast and gets completed in a week. A full deployment can take around one to two months to complete. Only two to three people are required to handle the deployment. 

What other advice do I have?

I would rate the product an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer2180859 - PeerSpot reviewer
Cloud Administrator at a tech services company with 201-500 employees
Real User
May 15, 2023
The solution is stable and scalable, but technical support needs to improve its skills
Pros and Cons
  • "The product allows us to add or remove features."
  • "Technical support needs to improve its skills and respond to queries faster."

What is our primary use case?

I use the solution to redeploy sales and achieve standby sales.

What is most valuable?

Kubernetes, Container Service Extension, vRealize Operations, and Object Storage Extension are some of the most valuable features of the solution.

What needs improvement?

Technical support needs to improve its skills and respond to queries faster. The solution should also improve their documentation.

For how long have I used the solution?

I have been using the solution for eight months.

What do I think about the stability of the solution?

The product is stable for now.

What do I think about the scalability of the solution?

The product is scalable. The product allows us to add or remove features. My team and many of our clients use the product.

How are customer service and support?

The technical support provides fast response.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was moderately complex.

What about the implementation team?

The deployment did not take a long time. The employees in the cloud engineering team deployed the solution. We need five employees from the cloud team to maintain the solution.

What other advice do I have?

Our employees mostly have experience in AWS and Azure, but they do not have any experience in VMware. The product is as good as AWS. We faced issues while integrating our infrastructure with other servers.

Before joining the company, I was working with OpenStack. My job is dedicated to VMware. My company and I need to increase the productivity of our cloud environment. People planning to use the solution should read the documentation very well to understand VMware and how it works. VMware provides good documentation. Overall, I rate the solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Computer Engineer at a computer software company with 51-200 employees
Reseller
Apr 30, 2023
Beneficial vitalization, reliable, and simple setup
Pros and Cons
  • "The most valuable feature of vCloud Director is virtualization."
  • "The solution requires a lot of hardware and resources for cloud deployment than other competitors. Additionally, the performance could improve."

What is most valuable?

The most valuable feature of vCloud Director is virtualization.

What needs improvement?

The solution requires a lot of hardware and resources for cloud deployment than other competitors. Additionally, the performance could improve.

For how long have I used the solution?

I have been using vCloud Director for approximately two years.

What do I think about the stability of the solution?

The solution has high availability.

How are customer service and support?

The support that is provided is good.

How was the initial setup?

The initial setup of vCloud Director is straightforward and takes approximately two days.

What about the implementation team?

We use three or four network and infrastructure teams for the deployment of the solution.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is expensive.

What other advice do I have?

I rate vCloud Director an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Ringo Chau - PeerSpot reviewer
Solutions Architect at a tech services company with 1,001-5,000 employees
Real User
Feb 7, 2023
Is scalable, but the initial setup can be complicated
Pros and Cons
  • "vCloud Director is a scalable solution, and we have 10 customers who use it."
  • "The initial setup is not straightforward; it can be complicated. The deployment can take one to two weeks."

What is our primary use case?

We use it for hybrid cloud management and orchestration.

For how long have I used the solution?

I've been using it for three years.

What do I think about the scalability of the solution?

vCloud Director is a scalable solution, and we have 10 customers who use it.

How are customer service and support?

The technical support is very good.

How was the initial setup?

The initial setup is not straightforward; it can be complicated. The deployment can take one to two weeks.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is high for vCloud Director. It is mostly a perpetual license.

What other advice do I have?

I would not highly recommend vCloud Director and rate it at seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Cloud Architect at a computer software company with 5,001-10,000 employees
MSP
Oct 13, 2021
It's a stable, truly multitenant software and the go-to tool for infrastructure as a service
Pros and Cons
  • "This is the go-to tool for anyone looking for standard out-of-the-box capabilities in a fully multitenant public cloud software that they can leverage to offer services to their customers."
  • "Cloud Director has room for improvement in many areas. One critical thing that comes to mind is the hyperscalers. They could be more seamlessly integrated into the hybrid cloud."

What is our primary use case?

We are a service partner that offers cloud services based on Cloud Director.

What is most valuable?

One valuable feature is the true multitenancy capabilities for the core infrastructure service that Cloud Director provides.

What needs improvement?

Cloud Director has room for improvement in many areas. One critical thing that comes to mind is the hyperscalers. They could be more seamlessly integrated into the hybrid cloud. Cloud Director should be capable of hooking up with those. For example, they recently started allowing customers to perform S3 integrations with Cloud Director. So a customer can integrate his S3 buckets from AWS with the Cloud Director. Okay, fine. But what about Azure? There should be more integration capabilities. 

Secondly, VMware has made some progress in terms of balancers, but I think it needs a little more refinement and flexibility. This is not limited to just the VMware marketplace. More flexibility will make it easier for any service provider to leverage and monetize them.

Last but not least, from a networking and monitoring perspective, there should be a little more native monitoring capabilities, especially metering capability. Metering is one of the areas where I find Cloud Director leaves much to be desired. VMware can do more to make it a much more metered product.

Cloud Director's out-of-the-box capabilities should be good enough that you don't have to look for a third-party product to give you those capabilities. Networking-wise, I think it's good. Still, I think the networking capabilities are not fully realized on Cloud Director.  VMware should do a little more work to reveal all of the capabilities through Cloud Director rather than just at the back of Cloud Director. You've got to have those features exposed to customers as a self-service rather than managed service.

For how long have I used the solution?

I've been using Cloud Director since 2012.

What do I think about the scalability of the solution?

Scalability is a word you have to look at from different perspectives. I think some of the capabilities they have introduced in terms of load balancing deliver out-of-the-box scalability for tenants. But as a product itself, Cloud Director needs more multi-site capabilities. I have seen some work being done but that's just a start, I would say.

How are customer service and support?

My experience with VMware support has been mixed. Sometimes you get fantastic support. The techs are really knowledgeable and know what they're talking about. But then there are certain times where I have seen some things that affect the client as well. So I think VMware support has some room for improvement. They can do much better. VMware as a brand definitely can do better in terms of response times and capabilities. 

How was the initial setup?

The Cloud Director setup has improved tremendously compared to where it started. I have seen how complex it used to be. Now, it has become easy and robust. The setup is more straightforward and seamless than before. 

What's my experience with pricing, setup cost, and licensing?

In certain cases, the price of Cloud Director is quite high, especially with the load balancing and other features they've introduced. That seems quite costly. Overall, for VSPP programming, I think it's okay. However, features like enterprise load balancing and all these other things are very costly.

What other advice do I have?

I rate Cloud Director eight out of 10. As a service provider, we have to look at a couple of available and other things, so I would rate it around eight. I have to deduct two points because some small things make a huge difference to a service provider, but they might not matter too much from a customer-experience perspective. 

This is the go-to tool for anyone looking for standard out-of-the-box capabilities in a fully multitenant public cloud software that they can leverage to offer services to their customers. It's also good for enterprises that want to keep a more segregated approach to their different departments and things. You definitely have much better control and a more streamlined way to offer services to your internal teams or your customers out-of-the-box in a multitenant way. And you don't need to worry too much about how you're going to network these things together or how you're going to control the assets of the computers and resources. 

In my experience, it is a very robust product. I have used this product since the initial version and watched it evolve into a highly mature product. It's a stable, truly multitenant software and the go-to tool for infrastructure as a service.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
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Updated: December 2025
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Buyer's Guide
Download our free VMware Cloud Director Report and get advice and tips from experienced pros sharing their opinions.