The performance trending and the capacity trending. They allow us to better predict when we have to grow and scale out.
Senior Server Analyst at a energy/utilities company with 501-1,000 employees
Performance and capacity trending allow us to better predict when we to scale out but dashboards and reporting are complicated
What is most valuable?
How has it helped my organization?
We're more easily able to budget and schedule that scalability. We're more proactive and less reactive to situations.
What needs improvement?
Streamline the dashboard and reports. I know currently when we customize those they tend to be a little bit complicated and they're not quite as intuitive as I'd like them to be. What I'd like to have happen is that even my managers be able to go in there and create themselves a report or order themselves a dashboard that they want to see, without having to request that from some of our more senior people. It's a little bit too difficult for them.
Its ease of deployment is pretty good, towards the higher end of the scale. Its ease of use is a little bit lacking, because of that complexity. It's not real intuitive. But its stability has been up at the top end of the scale.
What do I think about the stability of the solution?
It's been terrific so far. No issues at all.
Buyer's Guide
VMware Aria Operations
May 2025

Learn what your peers think about VMware Aria Operations. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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What do I think about the scalability of the solution?
We haven't had to scale yet. So I can't really comment on that.
How are customer service and support?
We have not used technical support yet.
Which solution did I use previously and why did I switch?
We had previously used Operations Manager back before it became vRealize. So we had some experience with it. I would say probably the biggest thing that pushed us towards it was that our monitoring platform is Microsoft SCOM and we weren't real happy with that for the VMware side of things. It monitored the individual VMs and the host OSs just fine, but we weren't able to see anything vSphere-related for our capacity or anything like that. So that's where it really found a home.
The most important thing we look for in a vendor would be multiple compatibility with what other things we have. We have a lot things in place so it needs to be compatible, it needs to fit. Complexity's big, because we do a lot with every team. We don't have a lot of technologists that can work with it. So it's got to be fairly simple to use. And probably just the industry acceptability. Like one of our largest measuring sticks is: are other companies in our segment, in oil and gas, using the product?
How was the initial setup?
As for difficulty, it was probably medium. It's much better than the old Operations Manager. I put in one of those as well and it was a lot more complicated. I think the most complicated thing for our deployment was that we had to externalize our platform services controller. It only took us a couple of days though and then it was deployed.
Which other solutions did I evaluate?
Veeam. It didn't really fit it very well.
What other advice do I have?
I'd definitely recommend giving it a go. It's a good product. It's one of the best I've seen for future trending, looking forward. Maybe not one of the best or the easiest to use for actual looking at real-time statistics. I know it can do it but it's a little bit difficult to get to some of that data. There are a couple of screens that are really nice for throwing up some graphs and things of that sort.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Senior VMware Engineer at Credigy
Increases the productivity and efficiency of the environment without you actually being there to monitor it.
What is most valuable?
For the vRealize solution that we are using, the most valuable feature that we find is the dashboard feature. It gives you a single overall idea in regards to how your infection is looking and if there are any problems, it can tell you in advance, i.e., based on whatever calculations it does.
In addition to that, we are really about to start the automation capabilities for vROps where it can increase or decrease the resources depending on the need.
How has it helped my organization?
Just the automation part of it is very important for us. Hypothetically, for example, if there is a machine that needs more resources and you have set that with the automation policy. It will, then, provide the resource to that machine; you don't need to worry about the fact that you are present there to do it manually. So, it's a wonderful feature that can help to increase the productivity and efficiency of the environment without you actually being there and monitoring it.
What needs improvement?
I haven't touched all the features that it offers as of date. If they can make the automation a little easier because we have tried a couple of things and have realized that you have to go through a lot of scripts and adapters for its configuration. So, if it can be a little easier, that'll be better.
What do I think about the stability of the solution?
It is a stable solution. It works, i.e., what it is supposed to do, it does that.
What do I think about the scalability of the solution?
We are not a very big shop but we are expanding. However, as per what we have read about it, the vRealize solution is extremely scalable. We haven't tried it yet, but we believe in the VMware products, so if they say it will be scalable, then it should be scalable.
Which solution did I use previously and why did I switch?
It was a business requirement and the user requirement, so that is why we decided to invest in this solution.
Previously, we were not using any similar solution. However, for the last seven to eight years, we have been using VMware products.
The basic factors that are crucial to us while selecting a vendor are that the product has to be cloud-ready, it can be scaled if we need to scale it and that it has to be secure.
What other advice do I have?
I would advise you to go with it. vRealize is all about monitoring and automating things. So, if you are getting what you want, then it's a great solution. We have tried it, we are still using it and plan to use it so you should go for it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
VMware Aria Operations
May 2025

Learn what your peers think about VMware Aria Operations. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,162 professionals have used our research since 2012.
Systems Engineer at a tech services company with 1,001-5,000 employees
Gives us the opportunity to take a look at our VM performance unlike other tools.
What is most valuable?
It gives us the opportunity to take a look at our VM performance in a way that we don't necessarily get a chance to do with some of our other tools.
How has it helped my organization?
It has allowed us to do some capacity planning at a fairly detailed level so that we can go back and look at not only some of our workloads, in order to see if they need to be shifted around within the existing infrastructure, but it allows us to do some capacity planning. This allows us to look for what we need to purchase moving forward, so as to keep our infrastructure where we need it to be from a performance perspective.
What needs improvement?
Some of the improvements are related to the better user management. For example, there is need to see better tie-ins to the AD or to open the LDAP framework, so that we can actually have our main users logging in using the centralized authentication instead of having to set-up the users.
The dashboards are pretty configurable at this point, but possibly some more knobs are required to turn in terms of being able to look at the troubleshooting of the workloads at scale, and how to solve some of those scalability gaps.
What do I think about the stability of the solution?
I haven't had any issues in terms of its scalability with the current version. The previous version was not the most user-friendly one, but this one has definitely made some improvements.
What do I think about the scalability of the solution?
We use it in a very limited capacity, so I can't discuss the scalability aspect.
Which solution did I use previously and why did I switch?
We knew we needed to invest in this solution because we really didn't have a good way to look at our VM performance from a high-level across the entire enterprise.
The support structure has to be halfway decent. The software should work, and I've been with vendors where the software hasn't worked so that's always an important consideration while selecting a vendor. Cost is helpful, i.e., the fact that you don't have to spend an arm and a leg on it is always nice in terms of the budgeting time. Probably, not necessarily in that order, I think that the functionality, support, and cost are the way that we look at it from a business perspective.
Since we're a VMware shop this was pretty much where we hit the nail on the head.
What other advice do I have?
Definitely, use it. Take a look at the licensing model and make sure that it fits what you're trying to do with it. Other than that, I would still recommend it, even though, I think it could use a little bit of improvement.
Since it sits alongside an installation, preparation is as simple as building another VM to put it on, as far as I'm concerned. The installation is pretty straightforward, at least based on the experience that my team had in terms of doing the upgrades and things of that nature.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Systems Engineer at a healthcare company with 1,001-5,000 employees
Provides insight from your storage to your computer and to your hypervisor. Stability and user interface need to improve.
What is most valuable?
The insight that it gives you actually is needed for the systems, i.e., from your storage to your computer to your hypervisor and all of that is very good. Also, capacity management is a valuable feature.
In our organization and also probably in most organizations, you are looking to get the most that you can for the least amount of money. This solution allows you to squeeze that little extra money out and lets you make more.
How has it helped my organization?
Basically, if you're looking at the money saving and time factors, then it can cut down those drastically, as much as sometimes even saved thousands of dollars.
What needs improvement?
A cleaner UI is needed. The user interface is very rigid.
The stability and user interface are horrible.
What do I think about the stability of the solution?
Stability is a real issue. In terms of the rapid growth, it didn't accommodate my rapid growth even after manual intervention. We sized it based on a large organization, and we filled that up extremely quickly; it was really difficult to quickly expand that.
What do I think about the scalability of the solution?
The reliability is directly integrated with scalability for us. So, it is similar to the stability aspect.
How are customer service and technical support?
Some of the technical support representatives are knowledgeable, I have discovered it depends on the time of day.
Which solution did I use previously and why did I switch?
We have so many people, and the reports that executives wanted from us required more man-hours than what we have. So, we had to find another solution so as to give those reports easily.
Since we own VMware we decided to stay with VMware only.
Whilst looking for a vendor, we look for support.
How was the initial setup?
The setup was complex. A lot of their terminology is not what we use; it's very technical, but it's not what a lot of the people use in the field. Actually, I had to set it up myself. I couldn't let one of my juniors do it.
What other advice do I have?
If you have the technical experience and time to basically understand the user interface, then go for it. However, if you don't have the time, then don't.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Systems Admin at a comms service provider with 1,001-5,000 employees
We can see real-time weekly updates and get microscopic histroical data.
What is most valuable?
The most valuable feature must be positive planning and the way you can see real-time weekly updates, these are the plus points of this solution. If there is any kind of business constraint going on and the users of the stakeholders are asking for updates such as why it is down, or why is the CPU percentage low or can we have a historical trend., then all of this information you can easily get from the solution. So, we mainly use this solution for getting this data and putting it on paper, such as what is the particular time that something happened or this time the server went down, etc. Hence, it can give you a brief idea of the microscopic data.
What needs improvement?
There is scope to improve the computing aspect.
What do I think about the stability of the solution?
It is one of the best stable solutions out there. I have used vCOps prior to vROps so I cannot judge as to how the stability was before and how it is now.
How is customer service and technical support?
We have Platinum Support so everything is in place, i.e., not only for vROps but for all the solutions that they provide, so their technical support is the best. The team is knowledgeable.
How was the initial setup?
An engineer came to us from their end to help us to install and deploy the solution for us; it was a piece of cake for us.
What other advice do I have?
I will definitely recommend vROps to others.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Manager at Atos
You can plan your capacity requirements well in advance.
What is most valuable?
Realizing the capacity trends feature gives us the time to predict the requirements in terms of the resource availability as well as the trends. You can plan your capacity requirements well in advance. It will also help you to budget for the future quarters or future years. It has been a nice tool for us, mainly in terms of the application/performance troubleshooting and the server resources.
How has it helped my organization?
Definitely, it has helped us a lot in terms of being proactive. Without vROps, we would have been in a situation where we know that there is an issue, but don't know where to go from there. So, I think it has helped us a lot.
Whenever we knew there were issues, we did a capacity analysis and a capacity trend for every quarter of the year. This helped us to understand the issues proactively.
What needs improvement?
Probably, there needs to be some sort of improvement in terms of the costing. Also, if they can integrate the VMware's IT Business Management (ITBM) module with vROps that could help us a better.
What do I think about the stability of the solution?
When you are being very proactive, it definitely helps you to stabilize your environment. So, I think, the stability is good.
What do I think about the scalability of the solution?
Referring back to being proactive, it helps us to scale up the resources much prior to us actually facing any issue or much prior to meeting any dead ends. It is a scalable tool.
Which solution did I use previously and why did I switch?
We actually installed a vRealize as part of a discussion we were exposed to vROps. That is when we started analyzing, did a PoC and then we replaced our existing management tool with vROps.
What other advice do I have?
I will definitely be referring this solution to others.
You should weigh the pros and cons; I am sure that VMware will provide PoCs as and when required.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior systems architect at Byte ideas and solutions
I use it mainly for its monitoring capability and predictive analytics.
What is most valuable?
The monitoring capability, the predictive failures and the predictive features such you need these many more servers or you need this much more storage is really what I mostly use it for.
Since I'm a consultant, so I mostly do the implementation. When I use the product, it's after the initial install or as we're ramping up or moving the VMs into the environment and seeing how all the hardware/resources are being effective. We use vRealize to basically plan out where we need to scale.
How has it helped my organization?
It allows us to give more efficiency to our clients. Instead of having to oversell hardware, we can scale it. For example, we can say let's start with this block, give it six months and see what vRealize tells us about our pattern of the data usage.
What needs improvement?
It does eat up a lot of the CPU cycles, I will say that this is actually a general complaint about a lot of the VMware software that I use. I love VMware, but one of my complaints is that a lot of the application servers such as vCenter, vRealize, the operations manager, etc. eat up a lot of the CPU cycles and memory cycles, especially if you have any kind of large database. I would like to see some more optimization there.
I'm sure that other people have a laundry list of the improvements. Since I'm a consultant/an implementation/immigration guy, I think it does what I need it to do. I use it for its predictive analysis basically.
What do I think about the stability of the solution?
Stability is very good.
What do I think about the scalability of the solution?
The scalability is amazing.
How was the initial setup?
I thought the setup was straightforward. However, someone else was trying to do it before me, and they thought it was complex.
We did not receive any in-house support.
Which other solutions did I evaluate?
Reputation, support, and overall visibility are important criteria for us while selecting a vendor.
We looked at other solutions namely VMware, Veeam and Tintri.
The reason as to why I chose VMware is because I've used every other major virtualization platform and their support as well as community is by far the best.
What other advice do I have?
Definitely use it, especially if you need to carry out predictive analytics.
For knowing how to scale your environment, I think it's a priceless tool.
Make sure you've got enough room and resources for the installation.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
VP at a consultancy with 1,001-5,000 employees
Monitoring, capacity management and the holistic view of our virtualization infrastructure were the key features for us.
What is most valuable?
Monitoring, capacity management and the whole holistic view of our virtualization infrastructure were the key features for us.
First, we were using a different virtualization platform with zero monitoring and now, we have moved over to a virtualization site with vROps, so it's pretty good; it does what it says. It has been very helpful for us in terms of the roll out of VMware.
How has it helped my organization?
It has tremendously improved the way our organization functions. As I mentioned earlier, we had zero insight previously to the whole virtual platform, however, now with vROps and the analytics that it provides, we probably have insight in to what's happening with Harperizer stack and virtual machines so it's very helpful. Capacity management was a different problem altogether, but with vROps capacity management and predictive analysis, it's pretty helpful; it's really helpful.
What needs improvement?
Frankly, the predictive DRS was one such feature that needs improvement and proactive HA was another. I think we need more integration points between the IT Center to the Service Point which I don't think is a straightforward exercise. I think they also need to focus on the IT SNMP so that the integration is more seamless.
The navigation tool reporting and the way we create reports could also improve. We're good engineers, so I don't think that should be a problem, at least not for us. We have great dashboards and the reporting structure is pretty good.
What do I think about the stability of the solution?
It's pretty stable. We just broke down and we're in the process of migrating to VMware and so far, it has been stable. With VMware's PSE, I think we have a good design out there to support/sustain based on the requirements.
What do I think about the scalability of the solution?
Again, it has scaled to meet all the requirements. Definitely, with the help of VMware, it has scaled to support all the data center, including the robots.
How are customer service and technical support?
I would probably give the technical support team an 8/10 rating.
There is room for improvement probably in terms of the support that we received per se. I think we want to ensure that our engineers have access to the best VMware engineers. We don't want the level one teams and try to do the same stuff that we know our engineers are capable of doing. I think we need more streamline in terms of acknowledging the customer's impact and ensuring that it's translated properly within VMware, so that we have the right engineer from day zero.
Which solution did I use previously and why did I switch?
We have been with the vCloud Suite and the whole product family. As I mentioned, monitoring was the very key factor for us and towards the success of this project. Hence, vROps was the perfect choice with VMware to have vROps as a monitoring tool.
Previously, it was all in-house developed scripts, then SCOM, partially one of the virtual machines; but other than that no other solution, otherwise a stack.
Cooperation from the vendor is what we look for while selecting a vendor. We need to ensure that the vendor understands our agenda, our goals, and then, works hand-in-hand with us, so as to ensure we need our timelines, then we can go to the market and are up and running. We don't need to beat around the bush with VMware and they have done a pretty good job with that.
How was the initial setup?
The setup was straightforward. There were certain bits which were complex partly due to the way we do things. But again, with VMware's support and guidance, I think our roll out was pretty smooth and we hit all the targets in terms of our project turning; so, it was green all the way through.
What other advice do I have?
I would definitely advise others to have a look at vROps. It's definitely good. The analytics engine is very powerful and the management feature is pretty good. Also, if you have other portfolios like VRA, VRB, it seamlessly operates with the VMware component. I would definitely recommend it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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