it_user437187 - PeerSpot reviewer
General Manager at a tech services company with 51-200 employees
Consultant
The most valuable feature for us is SecureTrack. With it, we have rule documentation, change documentation, and the ability to create various reports.

What is most valuable?

The most valuable feature for us is SecureTrack. With it, we have rule documentation, change documentation, and the ability to create various reports. We can also enforce compliance with our security policy, as well as to define exceptions.

Another valuable feature is SecureChange, which enables us to have individual workflows. Individual workflows have to be followed step-by-step without skipping a step. That's the great thing that we can do with automation so that firewall administrators don't have to do so much manual, routine work.

How has it helped my organization?

There's an automatic compliance check. If you have an accessory test from A to B, the system will check the entire firewall infrastructure to see if it's possible immediately or not, and if it's not possible now, then the change will be started, and if it's a standard change, the standard change will be run more or less automatically, and it's not necessary to involve the technical team for a standard change.

What needs improvement?

The GUI is not really adaptable as you cannot configure it. The buttons are fixed and it's not really intuitive. It's good for selling training, but in daily work, it's not very easy for those who are new at it.

What was my experience with deployment of the solution?

We've had no issues deploying it.

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What do I think about the stability of the solution?

I think the stability is very good. We've had no issues with instability.

What do I think about the scalability of the solution?

It scales from small network segments up to very, very big companies with thousands of firewalls.

How are customer service and support?

Once I heard from a German Tufin guy something about enthusiastic support, and I thought he was crazy. But now, I think it's true. Even when there's standard support, I become nervous when I don't get feedback within one or two hours, even if the SLA says twenty-four hours. They're very responsive, and also very technical. Technically, they're quite good.

How was the initial setup?

It depends, but mostly the initial setup is straightforward. Just install the operating system, take the appliance, install the software, and then connect all the devices you want to monitor, then you have the basis. Maybe it takes some effort to implement or to import unsupported devices, or defining generic devices and so on. But the standard installation is very straightforward and easy.

Which other solutions did I evaluate?

I don't evaluate other vendors every two weeks, but I've evaluated them before, and I think Tufin is quite a technically-leading solution. It's very robust and Tufin has focused on stability and topology. Correct topology is the main factor for authorization speed, and Tufin is the best.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user437145 - PeerSpot reviewer
Head of Network and Security at a financial services firm with 1,001-5,000 employees
Vendor
We use SecureTrack to walk us through the implementations of our firewalls and for all our policy checks, reporting and overview of our monitoring policies.

Valuable Features

We use SecureTrack to walk us through the implementations of our firewalls and for all our policy checks, complaint checks, and reporting and overview of our monitoring policies.

Improvements to My Organization

It's given us an easier workflow since we go through the different steps of network validation to make sure that the request coming from the user is technically sound and implementable. It also helps us with security validation, that is, compliance with company goals and so on. We've also added change management so that we're able to implement solutions at the at the optimal time.

Room for Improvement

I'd like to see automation of a number of steps. In particular, I think that the implementation and validation steps that we're currently doing manually should be automated. Even the input part at the beginning of our workflow could be automated with a link to our ITSM solution.

Deployment Issues

Deploying it has been without issues.

Stability Issues

I have no instability issues at all. It’s working so well that I’m not worried about it.

Scalability Issues

We have a number of firewalls with no concerns about scalability.

Customer Service and Technical Support

I have had a number of discussions with mostly the sales team and some engineers on how to go ahead and implement some things. So technical support in that regard has been great.

Initial Setup

I wasn’t involved because I wasn’t in with the company at that time. I was involved since April and we had some upgrades to perform. It was straightforward and we had no issues with it.

Implementation Team

We've implemented with just our in-house team since the initial setup.

Other Solutions Considered

We looked at some other solutions at events, but they are not as advanced or complete as what you get from Tufin.

Other Advice

Give it a try.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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it_user400692 - PeerSpot reviewer
Security Advisor at a financial services firm with 10,001+ employees
Real User
We're able to generate reports to know what's going on with our rules, specifically expiration dates and PCI's, for our firewalls.

Valuable Features

We're able to generate reports to know what's going on with our rules, specifically expiration dates and PCI's, for our firewalls. It lets us know exactly what's happening.

Room for Improvement

When we make changes, we need to know exactly what's going on between each firewall and why a rule may pass or not pass between each. It would be good if Tufin gave us the ability to do this in a graphical way.

We have sixty firewalls, and sometimes the path between any two firewalls may have five rules. We need to know exactly what is going on and where we have to implement a rule. It's very complicated to do right now, and that's why we want to implement a security change.

Deployment Issues

We've had no issues with deployment.

Stability Issues

We've had no issues with stability.

Scalability Issues

We've had no issues with scalability.

Customer Service and Technical Support

We need a vendor that has good, responsive support. Tufin support has been that.

We have a virtual firewall and when we ran our system, there was a problem with mismatched object rules. We called support to help us clean the firewall. The rep looked around and, after an hour-and-a-half, confirmed the problem. Then another five or six technicians analyzed our request and, after three or four days, released a fix for us.

Initial Setup

We had no issues with the setup.

Other Solutions Considered

There may be a better product a year from now, but we're using Tufin now and we're satisfied with it. We'll use it until it doesn't do the job. It's a big deal changing firewall vendors, so we don't want to change unnecessarily.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Firewall Administrator Security Engineer at a comms service provider with 1,001-5,000 employees
Real User
Gives our firewall administrators visibility into the total infrastructure
Pros and Cons
  • "It gives our firewall administrators visibility into the total infrastructure."
  • "It is extremely scalable. It really addresses the scale of a company's firewall footprint."
  • "The stability is bulletproof."
  • "The initial setup was time consuming."
  • "I would like something that addresses security in the cloud."

What is our primary use case?

The primary use case is data flow analysis.

How has it helped my organization?

We use Tufin to clean up our firewall policies of unused policies.

It gives our firewall administrators visibility into the total infrastructure.

What is most valuable?

The most valuable feature is troubleshooting.

What needs improvement?

I would like something that addresses security in the cloud.

What do I think about the stability of the solution?

The stability is bulletproof. 

What do I think about the scalability of the solution?

It is extremely scalable. It really addresses the scale of a company's firewall footprint.

How are customer service and technical support?

The technical support is excellent.

Our account manager and Tufin support have been a big help to us.

Which solution did I use previously and why did I switch?

We were getting to the size where manual administration of firewalls did not make sense anymore.

How was the initial setup?

The initial setup was straightforward, but time consuming.

What was our ROI?

This solution has helped us reduce the time it takes us to make changes. We have seen the reduction on the front end, when doing an analysis of the data flow.

Which other solutions did I evaluate?

We also considered AlgoSec.

What other advice do I have?

I would recommend taking a look at the solution.

I use the solution daily and can see it anytime that I want. I find it invaluable in day-to-day management of firewall policy and policy changes.

This solution has sort of helped us to meet our compliance mandates.

The cloud-native security features will be more important in the future. I am just learning about them now.

I have not worked with SecureChange. I just took the SecureChange track, and from all of the exercises that we did, it seems like a very valuable tool after your firewall population reaches a certain density. If there are a certain number of firewalls, manual administration doesn't make sense anymore.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Team Lead at Paragon
Real User
We have a better view of our compliance status
Pros and Cons
  • "We have a better view of our compliance status."
  • "It is very easy to use. We can get results back quickly."
  • "We found some bugs on the software, but we're working with tech support to fix them."
  • "I would like an improved reporting module which can be flexible (custom reports) and allow us to generate our own reports, because the data is already there."

How has it helped my organization?

We have a better view of our compliance status. Most of our network is on-premise, so we don't have a cloud. We don't have a hybrid network, but it provides visibility for what we do have right now.

What is most valuable?

The USB is its most valuable feature. Inside of Tufin, we plan to leverage the USB in solutions.

The change workflow process is flexible and customizable.

It is very easy to use. We can get results back quickly.

What needs improvement?

I would like an improved reporting module which can be flexible (custom reports) and allow us to generate our own reports, because the data is already there.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It has been very stable since 2017. We haven't had any power problems. As far as hardware goes, it's been very stable. As for software, we found some bugs, but we're working with tech support to fix them, which is normal.

What do I think about the scalability of the solution?

The scalability is very good. Hopefully, this year we are planning to add more entities with our custom platform. The more controller options would be something which will provide more flexibility.

How was the initial setup?

The initial setup was very straightforward.

What about the implementation team?

We used a boutique software with services at the time. For most of our onboarding, we did everything ourselves.

Which other solutions did I evaluate?

We also looked at AlgoSec and FireMon.

We did look at less expensive solutions than Tufin, but being a corporation, this solution made sense.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Consulting Manager at a tech services company with 10,001+ employees
Real User
Ensures the security policy is followed across our entire hybrid network, but there are a lot of improvements which can be done in terms of visibility
Pros and Cons
  • "Tufin has improved my organization with its configuration management. It has tremendously improved the operation's success and has made life easier."
  • "I don't get the full visibility. There are a lot of improvements which can be done in terms of visibility."

What is our primary use case?

Our primary use case is configuration management and change management.

How has it helped my organization?

Tufin has improved my organization with its configuration management. It has tremendously improved operation's success and has made life easier. 

It has also increased the amount of gateways there, which has really helped us. Information is readily visible.

Tufin has ensured that the security policy is followed across our entire hybrid network in the way that it has given us what is in place now. We're trying to impose the security policies of the organization. There is still time to get in there.

What is most valuable?

  • Configuration management
  • Change management

What needs improvement?

I don't get the full visibility. There are a lot of improvements which can be done in terms of visibility.

We have had challenges implementing the change workflow process. We were trying to do and end-to-end automation part and standard services, like Active Directory, through a couple of customers and internal applications. We had challenges that we couldn't overcome, even with help. We are still trying to achieve this.

Change management is something which is currently difficult. It should work seamlessly, not have too many integration points. It should be simple.

What do I think about the stability of the solution?

Stability is good, so far it hasn't given us any trouble.

What do I think about the scalability of the solution?

We've never really had the opportunity to check the scalability. Our company's growth at the moment is stagnant and normal.

How are customer service and technical support?

Their customer service is better than it used to be.

What about the implementation team?

We implemented through a consultant from Tufin, who was helpful.

What was our ROI?

We have seen ROI in operational aspects, in terms of how long it takes to resolve incidences which arise. 

What other advice do I have?

I would rate it seven out of ten. I would recommend Tufin if someone is considering it.

We are still in the process of phasing it in to help us with our compliance mandates.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Owner at Concepts Solutions Informatiques
User
The designer gives the ability to know where to add a rule or if a rule is already in place
Pros and Cons
  • "The designer gives the ability to know where to add a rule, or if the rule is already in place."
  • "It would be great to add a link to Visio to create shapes directly from Tufin, as it has the configuration."

What is our primary use case?

Firewall policy management over all firewalls from one single point. We browse policies, objects, and their usage. The report gives us an image of where risks are.

How has it helped my organization?

We now spend less time auditing rules with reports: 

  1. The designer helps us in creating rules
  2. It tells us what rule is missing and where to put it. 
  3. The predefined reports are then sent to administrators.
  4. It provides an exact image of how to improve security.

What is most valuable?

  • The policy browser gives the ability to browse all firewalls from a single point. It's possible to see where an IP is inserted in rules. 
  • The designer gives the ability to know where to add a rule, or if the rule is already in place. 
  • The reports are personalized now and the cleanup is helpful for administrators.

What needs improvement?

It would be great to add a link to Visio to create shapes directly from Tufin, as it has the configuration. 

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user489237 - PeerSpot reviewer
Network Security Operations Manager at a non-tech company with 1,001-5,000 employees
Vendor
We use it to record policy changes, and the speed is good.

Improvements to My Organization

We're using it to write down policy changes. We have lots of jobs making firewall changes. We track down all of those in the reports and we can see what is going on. If something goes wrong, we can track down the latest changes and determine how to fix it.

Room for Improvement

We would like to use Tufin through the cloud. We don't want to keep the hardware or all those devices on premises, where we have to manage them and upgrade them. If we could use Tufin through the cloud, we could just tweak the firewalls, keep the changes, and then track them.

Right now, Tufin is on premises, which means we have to manage it, we have to upgrade it, and we have to take care of the devices. The infrastructure is not very critical for us, and we just need to use it, so we would prefer to use it through the cloud. Everything is in the cloud.

Stability Issues

I have not found it to be slow at all. The speed is good. At first, we installed Tufin in one of our offices, but now we are using it everywhere.

Customer Service and Technical Support

Technical support has been good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: April 2024
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Download our free Tufin Orchestration Suite Report and get advice and tips from experienced pros sharing their opinions.