The solution is predominantly used for managing firewall changes, policy changes, and understanding those aspects.
Most people use it for the basics, even though they could use it for a lot more.
The most valuable feature is being able to customize your own clarity to that aspect of change management.
Having better visibility of what is going on. If it gets out of control, you can keep it in your head no matter how smart your administrators are.
From what I have seen, it's user-friendly.
It's a bit clunky, but that may be because of different environments, and it is struggling to get the information. It's possible that the performance issue is because of the network and not the right architecture.
I would like to see anything that is graphical, as much graphical representation of things. Modeling, and what-ifs. It becomes more intuitive and allows you to close some of the gaps between drawing stakeholders in, for example. If they ask "Why are you spending so much money on this tool?" or "Why are you doing this?", you can show them examples and it becomes more obvious.
I would like to see AI elements included with this solution. There is quite a lot of human element in understanding the consequences of change within the firewall environment, but they might benefit from more of an AI element as well.
I am a security architect and I have been involved with it periodically for approximately five years.
It's a reliable solution.
It's a scalable product. I have dealt with companies that are pretty sizeable, and it seems to handle it.
I personally have not contacted technical support, but the information that is available on their website is pretty useful, it's pretty good.
You need to allow a fair amount of time. That is the case for all firewall management tools.
It gives the appearance of being straightforward to get going but they need a bit of time particularly to do the sorting of the matrices for example.
When planning, people should estimate it then double it, just to make sure they get things right.
Price could always be better, but there are always consequences. Normally, there are other issues that come into play. For example, you pay more and expect to lean on the vendor more for the services and support.
I have recommended this solution from time to time and I would definitely recommend it to others.
I would rate Tufin a seven out of ten.