Trend Micro Smart Protection [EOL] Reviews

It is deployed on cloud. We get on the mobile of our users and protect company information.

The administration through the cloud is valuable.

There are no data loss prevention features, and they should be included in the next release.

We have been using this solution for five months.

It has so far been a stable solution.

It is scalable and supports our needs.

I rate the technical support a ten out of ten.

We switched to Trend Micro Smart Protection due to the lack of after-service.

It took about a week to integrate, and we used an integrator.

We have annual licensing costs, but I do not have specific figures.

I rate this solution an eight out of ten. Using Trend Micro Smart Protection depends on the business case. Here in Egypt, we like the technical support, and they have a very good reputation. We have good staff in the country, and I recommend Trend Micro Smart Protection to anyone in the Egyptian market.

Smart Protection is great for monitoring traffic, particularly email, and protecting the endpoints. Both are valuable.

Smart Protection could be more compatible with older operating systems like Windows XP and Windows 2000. Some of our clients have requested that. 

I've been working for this company for three years, but I also provided Trend Micro solutions to a paper company before, so I've been using Trend Micro for five to 10 years.

In 2019, we deployed Trend Micro APEX One to one of the biggest banks in the Philippines. Some of our clients use Check Point and others use Sophos.

I've heard no complaints from customers, so Smart Protection seems to be stable. 

Smart Protection is scalable.

Smart Protection is easy to deploy. The time needed for deployment depends on the number of sites and endpoints. It can take anywhere from one to three months. You need a minimum of two engineers and a maximum of six. 

We also provide a managed service. For my research project, there are two assigned engineers and around two to four help desks. 

I don't deal with numbers, but clients tell me that it's a cost-efficient solution that's competitive with other endpoint protection software.

I rate Trend Micro Smart Protection nine out of 10.

All the solutions we are using from Trend Micro are all on-prem solutions.

Trend Micro Smart Protection is for endpoint protection for business that can provide protection to guard against all types of threats.

We enabled all the modules with the Apex One Central. It contains Application Control and Advanced Threat Protection. Everything has been enabled and we are using it.

Recently our end users are feeling that their system resources are too occupied and slowed because of the Trend Micro agent - that the agent is doing lots and lots of background activities which include Application Control and Advanced Threat Protection. We raised the complaint with them and are waiting for their technical support. The support could be faster for all the Trend Micro solutions.

We use the port monitoring and ransomware protection things, and everything is running in background. Because of that, that CPU use is getting high. So the user cannot use that machine as much as they like for other applications. That's the issue we have recently been receiving.

I have been using Trend Micro Smart Protection for the past three years.

We procured a bundled product from Trend Micro which included Smart Protection, Deep Security, Apex Central, and IMSVA for email security.

Scalability all depends on our on-premise server. For example, if right now there are 1,500 users, if we increase the license count, we will need to increase the server resources also.

As to whether we are going to increase the usage for Smart Protection, that depends on the business requirement.

Tech support should be faster.

Installation is easy, but applying the rules for policies and things require a technical knowledge.

We used a consultant integrator.

In the forefront, only two people are required for implementation, but they are working with their backend team as well as the Trend Micro support. So it comes to around four to five people for deploying these solutions. That includes level one, two and three engineers. 

I would recommend Trend Micro Smart Protection as part of a core bundle.

On a scale one to ten, I would rate Trend Micro Smart Protection an eight.

We primarily use the solution for web filtering. It's useful for protecting personal information.

The stability is good and I like the level of performance I can get. It's not picking up a lot of the sources from the PC which makes it very light. It's policy-based, therefore, users have a different level of access to the internet and to the file servers.

The solution has many good features.

We don't have an issue with the level of security on offer. 

The web filtering could be improved. 

We just started using the solution a few months ago. It hasn't been that long just yet.

The solution is stable and the product isn't too heavy, which makes the performance good. It doesn't slow down machines. It doesn't crash or freeze either. 

We have about 250 users on the solution. That includes remote workers as well.

I'm not sure if there are plans at this point to go and expand the solution or not.

While I'm not sure how the initial setup goes, I can say that for the end customer it is only a script, so it's less than a second to deploy. It's auto-pushed by the ADs, Active Directories.

We have three engineers that can handle deployment and maintenance tasks. 

We have a license that is paid and renewed yearly.

We're customers and end-users.

We're using the latest version of the solution. However, I do not know the version number off-hand. 

I'd rate the solution at an eight out of ten due to the fact that I don't really like the web filtering.

I'd recommend the solution to other users.

Trend Micro Smart Protection is used for network security.

One of the most valuable features of Trend Micro Smart Protection is the integration with other solutions. 

Trend Micro Smart Protection is not much different than the Apex One, but has a few more features and is more robust. 

The solution could be more compatible with other operating systems.

I have been using Trend Micro Smart Protection for approximately three months.

Trend Micro Smart Protection is stable.

The solution is scalable.

I have approximately 100 customers using this solution. 

The support is very good.

I use other security solutions, such as Trend Micro Apex One.

The installation is straightforward. If you have a smaller network environment it could take one day for the implementation and if it is a larger complex environment it could take approximately four days.

We use one certified technician to do the implementation and maintenance of the solution.

There is an annual license required for this solution.

I would recommend this solution to others. However, those looking to purchase this solution should first look at their network to understand the requirements and what they want to do exactly. Trend Micro Smart Protection might be a solution that is more than what is required and Trend Micro Apex One could be sufficient in their use case. Overall choosing between Apex One or Smart Protection is up to them to decide based on their use case.

I rate Trend Micro Smart Protection an eight out of ten.

We use Trend Micro Smart Protection mainly for Windows 10 end points on clients' computers.

The antivirus signature is valuable.

The administration could be better. They could decrease the administrative burden and enable easier management. There are many features, options, and settings which is quite challenging for some of our customers. The complexity of the interface is also an issue. From a software point of view, I would prefer to see actual signatures and actual protection patterns, rather than new features.

The variety of products Trend Micro offers is huge, and their names have changed every two years. It's quite difficult to explain to customers the benefits, the complexity of the lineup, and the appropriate products for them.

I have been using Trend Micro Smart Protection for many years.

Technical support is okay, not excellent.

We use almost the whole lineup of products from Trend Micro. For example, we use their new solution with artificial intelligence. The use case for the Smart Protection solution is fair and appropriate for extended use.

The initial setup is straightforward.

The cost seems competitive.

As a reseller, I would advise new users not to get the license directly. It's better to get it through value-added resellers who have some information, recommendations, and the appropriate settings that best suit the application.

On a scale from one to ten, I would give Trend Micro Smart Protection a six.

We primarily use this solution for anti-virus and managing protection for our clients.

The most valuable features are the DLP and anti-virus functionality. The anti-virus is good.

Nowadays, it is not possible to rely only on an anti-virus solution. This product would be improved if it had more monitoring capabilities so that it could stop threats before they break into the network and damage it.

Database encryption is missing and should be added.

We have been using Trend Micro Smart Protection for one year.

This is a stable solution.

We have not tried to scale it.

During my tenure, I have never required technical support.

The deployment is easy and quick. You just download the client, install it, and configure it.

The pricing is good compared to Symantec and McAfee. However, the features are not in a bundled form but rather, they are in a separate, segregated format. If I want to use other features apart from DLP, I have to purchase extra licenses.

The suitability of this product depends on the scenario. There are many similar products on the market right now, and everybody is evaluating them based on their own needs. That said, this is a good product and it is worth having a look at.

I would rate this solution a six out of ten.

The software itself is very light. It doesn't consume many resources on the clients. 

The solution is pretty straightforward.

The licensing is very good.

As a Japanese company, it doesn't have any restrictions on usage in our country.

We found an issue on the server-side. Sometimes, it slows down the servers if you install it on the SQL. 

In some cases, the version on the server-side, when you install it on the server, doesn't update when the updates are available. For example, if the virus definitions are getting updated every two days, even though you push the updates to the servers from the management console of Trend Micro, it doesn't update the servers successfully.

On the client-side, on the computers, desktops, and laptops, when you do the restart, the new virus definition appears. We are now working with technical support to find out a way to upgrade or use a patch or do some modifications to get the servers updated frequently. Even though we push twice a week from the management console to the servers, still those definitions are not getting updated. We have quite a number of servers - almost 90 server installations - therefore, it's very hard to restart them just to get the virus definition updated. That's one of our biggest problems at the moment with Trend Micro.

Of course, when you do restart the server, it fetches the updates from the management server but that's not the way you can perfect the server. It should be noted that servers sometimes will not get used for a month or two. That's a challenge for us, keeping them updated. On top of that, the current vulnerabilities that you have up there on the Windows clients and the number of attacks registered, have increased.

It would be ideal if the solution could offer more control of computers from the management console in terms of, maybe, dealing with file-sharing. You should be able to block computers from sharing when they are on an external network. That's one of the things I was hoping they could catch in the new version that was released in July, but we didn't get that option.

In Symantec, for example, you can block file-sharing on your clients so they cannot share any data with anybody in the network if they connect to an external network. It makes things much safer.

I've been using the solution for three years now.

We haven't had any issues with the stability of the product. It doesn't crash, or freeze and there aren't bugs. It's actually very smart. We haven't had any issues with any of our clients or on our computers.

We have scaled the solution slightly. The initial report was for 300 clients. We added on 100 more clients, and there was no problem. There was no performance degradation on the management console, and it was running fine. Therefore, I can say that it can scale pretty well.

We'll likely further increase usage. We were planning a review. We are actually in process of getting a quotation to get it upgraded to increase our license, in order to cover all of our distributors and partners. There are small companies, but they're not running any security protection on their clients. So every now and then they will have an infected machine that will infect their ERP system and the sales on their system will be impacted. Therefore, on behalf of them, we are purchasing the licenses for all their clients to ensure business continuity on their side. We are looking at almost 100 additional licenses.

In our region, we get support from India. There are actually some problems with some latency in getting the support we need. We have to wait until Monday to get the support from them as, in our time zone, we work Saturday until Wednesday. The weekends are Thursdays and Fridays. However, they work from Monday to Friday. Therefore, we will have only three days of office hours overlap. If you want to get support from them, you need to follow their availability. It is also not around the clock. It's only business days in India.

I have experience with Symantec Endpoint as well. I use both solutions.

Initially, there was a challenge where we had to change our server and do the installation, however, that wasn't due to the functionality of Trend Micro. When you change the server you need to have all the clients' requirements related to the parameters of the new server. We did that through group policies and running small scripts in the stackable scripts of the group policy. That way, from the Windows side, certain clients get redirected to the new server.

However, when we wanted to upgrade it to the latest client version in July, we had to do them all manually. It pushes the installation to the client when it comes to implementers. Yet, in terms of changing the version, upgrading the version, or the agent on the client-side, sometimes you need to do that manually. We have 400 clients, and we needed to load them one-by-one. We had to manually remove the old version and install the new version.

If I'm not mistaken, for three years, for 400 licenses, we paid nearly 15,000 euros. We don't have any additional costs that we have to pay on top of that.

We're just a customer. We don't have a business relationship with Trend Micro.

Trend Micro may be planning to launch a new product called Apex or Alex in January. However, right now, we are using the most current version of the solution which was launched in July. This version is compatible with Windows 10.

We actually waited for this release to happen due to the fact that the previous versions of Trend Micro were not compatible with the latest Windows so we couldn't upgrade our Windows clients. We waited nearly three months, or maybe two months, so we would be able to upgrade our clients' Windows builds to the latest version, and ensure everything was compatible.

We have a management server that manages the licenses and the number of computers and the deployment and management of computers.

It companies are considering the solution, it's a good idea to do a virtual benchmark. I wasn't sure that Trend Micro was a good solution, so I ran a benchmark. I had prior experience with Symantec Endpoint Protection, and also Panda software- the Panda Security Cloud Version. BI found that Trend Micro was very reliable in terms of when we did the benchmark on the software, on the licenses, on the management side, and the admin solution overhead. 

Considering the trade sanctions and all the complications we have in Iran, I found Trend Micro to be compatible with those sanctions as well, as it's a Japanese company and they are not using any technology developed in U.S. It was a sanction-compliant solution as well. 

In terms of the cost, you could buy the license for three years or five years. It was almost hassle-free to get the new party license for three years. You don't need to pay for any license renewal every year. 

It's very straightforward and usable. In terms of administration, the liability is better than Panda, Sophos, and Symantec. With Symantec, it's a U.S. product, therefore we couldn't use it in Iran anyway.

Overall, I would rate the solution eight out of ten. However, with the embargo, there isn't as much competition in the market right now. We don't have too many options.