Trend Micro Smart Protection [EOL] Reviews

The software itself is very light. It doesn't consume many resources on the clients. 

The solution is pretty straightforward.

The licensing is very good.

As a Japanese company, it doesn't have any restrictions on usage in our country.

We found an issue on the server-side. Sometimes, it slows down the servers if you install it on the SQL. 

In some cases, the version on the server-side, when you install it on the server, doesn't update when the updates are available. For example, if the virus definitions are getting updated every two days, even though you push the updates to the servers from the management console of Trend Micro, it doesn't update the servers successfully.

On the client-side, on the computers, desktops, and laptops, when you do the restart, the new virus definition appears. We are now working with technical support to find out a way to upgrade or use a patch or do some modifications to get the servers updated frequently. Even though we push twice a week from the management console to the servers, still those definitions are not getting updated. We have quite a number of servers - almost 90 server installations - therefore, it's very hard to restart them just to get the virus definition updated. That's one of our biggest problems at the moment with Trend Micro.

Of course, when you do restart the server, it fetches the updates from the management server but that's not the way you can perfect the server. It should be noted that servers sometimes will not get used for a month or two. That's a challenge for us, keeping them updated. On top of that, the current vulnerabilities that you have up there on the Windows clients and the number of attacks registered, have increased.

It would be ideal if the solution could offer more control of computers from the management console in terms of, maybe, dealing with file-sharing. You should be able to block computers from sharing when they are on an external network. That's one of the things I was hoping they could catch in the new version that was released in July, but we didn't get that option.

In Symantec, for example, you can block file-sharing on your clients so they cannot share any data with anybody in the network if they connect to an external network. It makes things much safer.

I've been using the solution for three years now.

We haven't had any issues with the stability of the product. It doesn't crash, or freeze and there aren't bugs. It's actually very smart. We haven't had any issues with any of our clients or on our computers.

We have scaled the solution slightly. The initial report was for 300 clients. We added on 100 more clients, and there was no problem. There was no performance degradation on the management console, and it was running fine. Therefore, I can say that it can scale pretty well.

We'll likely further increase usage. We were planning a review. We are actually in process of getting a quotation to get it upgraded to increase our license, in order to cover all of our distributors and partners. There are small companies, but they're not running any security protection on their clients. So every now and then they will have an infected machine that will infect their ERP system and the sales on their system will be impacted. Therefore, on behalf of them, we are purchasing the licenses for all their clients to ensure business continuity on their side. We are looking at almost 100 additional licenses.

In our region, we get support from India. There are actually some problems with some latency in getting the support we need. We have to wait until Monday to get the support from them as, in our time zone, we work Saturday until Wednesday. The weekends are Thursdays and Fridays. However, they work from Monday to Friday. Therefore, we will have only three days of office hours overlap. If you want to get support from them, you need to follow their availability. It is also not around the clock. It's only business days in India.

I have experience with Symantec Endpoint as well. I use both solutions.

Initially, there was a challenge where we had to change our server and do the installation, however, that wasn't due to the functionality of Trend Micro. When you change the server you need to have all the clients' requirements related to the parameters of the new server. We did that through group policies and running small scripts in the stackable scripts of the group policy. That way, from the Windows side, certain clients get redirected to the new server.

However, when we wanted to upgrade it to the latest client version in July, we had to do them all manually. It pushes the installation to the client when it comes to implementers. Yet, in terms of changing the version, upgrading the version, or the agent on the client-side, sometimes you need to do that manually. We have 400 clients, and we needed to load them one-by-one. We had to manually remove the old version and install the new version.

If I'm not mistaken, for three years, for 400 licenses, we paid nearly 15,000 euros. We don't have any additional costs that we have to pay on top of that.

We're just a customer. We don't have a business relationship with Trend Micro.

Trend Micro may be planning to launch a new product called Apex or Alex in January. However, right now, we are using the most current version of the solution which was launched in July. This version is compatible with Windows 10.

We actually waited for this release to happen due to the fact that the previous versions of Trend Micro were not compatible with the latest Windows so we couldn't upgrade our Windows clients. We waited nearly three months, or maybe two months, so we would be able to upgrade our clients' Windows builds to the latest version, and ensure everything was compatible.

We have a management server that manages the licenses and the number of computers and the deployment and management of computers.

It companies are considering the solution, it's a good idea to do a virtual benchmark. I wasn't sure that Trend Micro was a good solution, so I ran a benchmark. I had prior experience with Symantec Endpoint Protection, and also Panda software- the Panda Security Cloud Version. BI found that Trend Micro was very reliable in terms of when we did the benchmark on the software, on the licenses, on the management side, and the admin solution overhead. 

Considering the trade sanctions and all the complications we have in Iran, I found Trend Micro to be compatible with those sanctions as well, as it's a Japanese company and they are not using any technology developed in U.S. It was a sanction-compliant solution as well. 

In terms of the cost, you could buy the license for three years or five years. It was almost hassle-free to get the new party license for three years. You don't need to pay for any license renewal every year. 

It's very straightforward and usable. In terms of administration, the liability is better than Panda, Sophos, and Symantec. With Symantec, it's a U.S. product, therefore we couldn't use it in Iran anyway.

Overall, I would rate the solution eight out of ten. However, with the embargo, there isn't as much competition in the market right now. We don't have too many options.

Our clients use Trend Micro Smart Protection for manual protection, ransomware protection, and general cybersecurity purposes.

The most valuable features of the solution are ransomware protection, device control, and DLP.

Trend Micro Smart Protection is a very system-intensive product, and it would be better if it could be made less burdensome on the resources.

I have been using Trend Micro Smart Protection for five years.

Trend Micro Smart Protection is a stable solution.

Most of our clients for Trend Micro Smart Protection are enterprise businesses.

The solution's technical support team is slow to respond.

Negative

I rate the solution a seven out of ten for the ease of its initial setup.

The solution's deployment took a few weeks.

Our clients have seen a good return on investment with the solution.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten.

Overall, I rate Trend Micro Smart Protection a five out of ten.

I am using Trend Micro Smart Protection for my endpoints.

The most valuable feature of Trend Micro Smart Protection is automatic scanning.

Trend Micro Smart Protection could improve automatic scanning because sometimes it pops up when I am doing my work. It would be helpful to have a feature to have it only automatically scan when the system is on standby mode. I would be able to be more efficient with my work. Additionally, security could improve.

I have been using Trend Micro Smart Protection for over three years.

Trend Micro Smart Protection is a stable solution, but it could improve a bit.

The scalability of Trend Micro Smart Protection is good.

We have approximately 40 to 50 people using the solution in my organization.

I have not used the support from Trend Micro Smart Protection.

My IT team did the implementation of Trend Micro Smart Protection.

The price of Trend Micro Smart Protection is reasonable.

I rate Trend Micro Smart Protection a seven out of ten.

Smart Protection is great for monitoring traffic, particularly email, and protecting the endpoints. Both are valuable.

Smart Protection could be more compatible with older operating systems like Windows XP and Windows 2000. Some of our clients have requested that. 

I've been working for this company for three years, but I also provided Trend Micro solutions to a paper company before, so I've been using Trend Micro for five to 10 years.

In 2019, we deployed Trend Micro APEX One to one of the biggest banks in the Philippines. Some of our clients use Check Point and others use Sophos.

I've heard no complaints from customers, so Smart Protection seems to be stable. 

Smart Protection is scalable.

Smart Protection is easy to deploy. The time needed for deployment depends on the number of sites and endpoints. It can take anywhere from one to three months. You need a minimum of two engineers and a maximum of six. 

We also provide a managed service. For my research project, there are two assigned engineers and around two to four help desks. 

I don't deal with numbers, but clients tell me that it's a cost-efficient solution that's competitive with other endpoint protection software.

I rate Trend Micro Smart Protection nine out of 10.

It is an endpoint protection solution. It is now being phased out for Cloud One, but it is still being used by customers.

It is their most comprehensive endpoint protection solution. It includes DLP and Office 365. It also includes device control and the rest of the little bells and whistles that the traditional AV vendors have.

I'm expecting Smart Protection to be phased out, and for them to only use their cloud-enabled EDR. I expect it to become end-of-life in the next three years and then just the EDR will be available.

It is onsite. It does have its challenges in terms of scalability.

We have been providing this solution for a few years.

It is stable.

It is fairly scalable, but it is onsite. So, it does have its challenges in scalability. It is not like a cloud-native type of thing that you can just ramp up.

Its user count is quite big. I've got about 10 customers.

Their technical support is good. I would rate them a seven out of 10.

Neutral

The installation is fairly straightforward, but it also depends on how deep you want to go. If you want to do encryption of all the endpoints with it, then it becomes a bit more challenging because encryption on an endpoint is a challenge in itself. It's time-consuming, and it needs certain things to be done in the BIOS and so forth before the encryption works perfectly. Usually, it takes about half an hour per endpoint, and that includes troubleshooting the anomalies. 

In terms of the people required for its implementation, it depends on how quickly you want to do it. It takes about half an hour per installation. What we usually do is that we've got a team of people who sit and do the installation and configuration. So, the initial installation and configuration take a bit of time, but after that, running it isn't time-consuming.

There is an annual subscription license on it. In the next release, there might be monthly payment options. So, people might be able to get it through AWS in the future, but right now for on-prem, it is annual.

I would recommend it for people with budget constraints and smaller companies. I would not recommend it for what we consider as enterprise companies here in South Africa.

It is a good product. As compared to other endpoint protection products, I would rate it a six out of 10. 

The solution can be used for servers or the client's systems for endpoint protection and DLP.

The most useful feature is endpoint security.

I have been using Trend Micro Smart Protection for approximately three years.

The stability and performance of the solution are good.

The solution is scalable, it is suited for medium to large businesses.

The support of the solution is very good.

I have used other solutions, such as Kaspersky.

The installation process is simple. If there are any critical issues, it will take four to five hours. Otherwise, a maximum of one or two hours.

There are regular updates or patching needed for maintenance.

The solution is a little expensive. However, they can reduce the price for competition. There are different licensing models.

I recommend this solution because the support is the best.

I rate Trend Micro Smart Protection a ten out of ten.

Trend Micro Smart Protection is used for network security.

One of the most valuable features of Trend Micro Smart Protection is the integration with other solutions. 

Trend Micro Smart Protection is not much different than the Apex One, but has a few more features and is more robust. 

The solution could be more compatible with other operating systems.

I have been using Trend Micro Smart Protection for approximately three months.

Trend Micro Smart Protection is stable.

The solution is scalable.

I have approximately 100 customers using this solution. 

The support is very good.

I use other security solutions, such as Trend Micro Apex One.

The installation is straightforward. If you have a smaller network environment it could take one day for the implementation and if it is a larger complex environment it could take approximately four days.

We use one certified technician to do the implementation and maintenance of the solution.

There is an annual license required for this solution.

I would recommend this solution to others. However, those looking to purchase this solution should first look at their network to understand the requirements and what they want to do exactly. Trend Micro Smart Protection might be a solution that is more than what is required and Trend Micro Apex One could be sufficient in their use case. Overall choosing between Apex One or Smart Protection is up to them to decide based on their use case.

I rate Trend Micro Smart Protection an eight out of ten.

We primarily use the solution for protection. 

The DLP is very good. 

The next-generation antivirus features are excellent.

The initial setup is easy.

We have found the solution to be stable.

The scalability is very good. 

The price of the product is fair. 

I'm not sure about the cloud migration part, in terms of whether it is seamless or not.

We'd like the solution to incorporate more ETL functionalities in the future. 

I've been using the solution for almost a year now. It hasn't been that long just yet.

The product has been stable so far. We haven't had any issues with bugs or glitches. It doesn't crash or freeze. The performance is good. 

The scalability of the product is very good. If a company needs to expand it, it can do so. 

We mostly deal with enterprise-level organizations and it works very well for them. 

As I am in sales, I do not directly deal with technical support. Therefore, I cannot provide feedback in terms of the level of their service. I cannot speak to how helpful or responsive they are. 

The implementation process is not complex. It's very simple and straightforward. A company shouldn't have any issues with the process. 

The pricing is very reasonable. It's not too expensive. 

We are a managed security service provider, and we provide solutions to our customers.

We are existing platinum partners with Trend Micro.

I am on the sales side, not delivery, therefore, I cannot speak to which version of the solution we are using. 

Overall, it's a good product. I would rate it at an eight out of ten.

I am using Trend Micro Smart Protection to protect my information.

The solution is easy to use, flexible, and secure.

I have been using Trend Micro Smart Protection for approximately three years.

Trend Micro Smart Protection is stable.

The installation is straightforward.

The price of the solution should be less expensive.

I would recommend this solution to others.

I rate Trend Micro Smart Protection a nine out of ten.

We primarily use the solution for security purposes. We have a Corporate IT who is dealing with the solution directly. My understanding is that they are using it only for a separate antivirus.

The performance is okay. It is a very good solution. Our Corporate IT team is able to apply some controls and restrictions which are quite effective. 

We do get notifications, which are helpful.

The security is good, and so far, we have not had any breaches.

We haven't had any problems with the solution so far. I cannot recall noticing any missing features.

We have used the solution for years at this point. 

The performance is okay and the solution is stable. There are no bugs or glitches. It doesn't crash or freeze. 

I cannot really speak too authoritatively on the scalability, however, my understanding is that it is okay.

There are less than 100 users on the solution currently.

I've never been in touch with technical support. I cannot speak to how helpful or responsive they are. 

I wasn't involved in the initial setup. My understanding is that the IT team only pushes it using SCCM. It was our IT team that did the implementation. It's a team of three.

I am not the one who is administering this antivirus solution. Therefore, I can't speak about the cost surrounding the product. While there is a cost, I do not know the exact amount.

I'm an end-user of the product.

I'd rate the solution at an eight out of ten. We've been happy with its capabilities over the years.

I would recommend the solution, as, so far, we haven't had any issues whatsoever.