Trend Micro Smart Protection [EOL] Reviews

Our clients use Trend Micro Smart Protection for manual protection, ransomware protection, and general cybersecurity purposes.

The most valuable features of the solution are ransomware protection, device control, and DLP.

Trend Micro Smart Protection is a very system-intensive product, and it would be better if it could be made less burdensome on the resources.

I have been using Trend Micro Smart Protection for five years.

Trend Micro Smart Protection is a stable solution.

Most of our clients for Trend Micro Smart Protection are enterprise businesses.

The solution's technical support team is slow to respond.

I rate the solution a seven out of ten for the ease of its initial setup.

The solution's deployment took a few weeks.

Our clients have seen a good return on investment with the solution.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten.

Overall, I rate Trend Micro Smart Protection a five out of ten.

Trend Micro provides comprehensive security solutions for network defense, particularly at the gateway level. Their offerings cover all parts of the network, including email and endpoints. They have dedicated solutions for various sections of the network.

Trend Micro has consistently been recognized as a leader for endpoint security on Gartner, which has been our top priority. Based on my personal experience, we encountered fewer ransomware attacks for Trend Micro customers in Sri Lanka.

The product's robust architecture ensures comprehensive protection for endpoint computers. This encompasses behavioral AI detection patterns, models, and an extensive database. This combination effectively detects and thwarts zero-day attacks and targeted breaches. I highly recommend this product to all types of customers.

I see continuous improvement in the product. With the ever-evolving technological landscape, various vendors are acknowledging Trend Micro's intelligent global platform for their solutions. The only notable concern is the level of support in the particular region of Sri Lanka. Following events in the past two years, the quality of technical support has regrettably declined. While the support was commendable before that period, it has not been up to par for the last couple of years in this region, specifically Sri Lanka. I cannot speak for other regions.

Having a swift deployment option would be highly beneficial. Additionally, optimizing the product to minimize bandwidth usage is crucial, given the limited bandwidth availability in countries like Sri Lanka. Both deployment flexibility and bandwidth efficiency are key aspects of product enhancement, especially considering that remote deployment options would be a significant advantage for nationwide product adoption.

For on-premises products, there is a remote deployment option available. However, for cloud products like incident response solutions, having a similar capability to recognize work devices and seamlessly integrate endpoints into the network via the cloud platform would be beneficial.

I am a distributor and I have been associated with the product for more than five years. 

Trend Micro is highly stable. I rate the stability a ten out of ten.

It is a scalable solution. I rate it a nine out of ten. 

We offer technical support services and have certified engineers within our company, myself included. Our certifications encompass various platforms such as endpoint security, network protection, and server safeguarding. We are dedicated to providing maintenance and technical assistance to our clients. In my team, there are six engineers for Trend Micro Smart Protection.

Positive

We, as distributors, offer a range of products including PostgreSQL, Kaspersky, Norton, and Sophos among others. Personally, I have hands-on experience with all these endpoint products. As for my personal usage, I've found differences between Trend Micro and the other solutions. Trend Micro excels in terms of device performance, standing out among its competitors.

The initial setup is straightforward. Regarding deployment, there aren't any significant challenges. However, in comparison to other products I've worked with throughout my career, Trend Micro needs more setup resources. This might not pose an issue for users equipped with a substantial amount of memory or RAM, but for lower-end machines, the product tends to consume a considerable portion of the CPU, which could potentially lead to complications for customers utilizing AWS.

In terms of pricing, in comparison to products like Kaspersky, Trend Micro's price might appear higher. However, this elevated cost can be rationalized due to the extensive features and detection engines that Trend Micro provides. 

The price may be a challenge for countries with economic conditions like Sri Lanka. If there was reasonable pricing for Sri Lanka, it would be a plus point.

I would rate it a two out of ten.

By using Trend Micro, we can minimize data leaks that often result from ransomware incidents. Additionally, the solution allows us to exercise control over user actions, enabling us to apply security measures to safeguard user data. This undoubtedly brings significant advantages to a company.

I would rate Trend Micro a nine out of ten.

I am using Trend Micro Smart Protection for my endpoints.

The most valuable feature of Trend Micro Smart Protection is automatic scanning.

Trend Micro Smart Protection could improve automatic scanning because sometimes it pops up when I am doing my work. It would be helpful to have a feature to have it only automatically scan when the system is on standby mode. I would be able to be more efficient with my work. Additionally, security could improve.

I have been using Trend Micro Smart Protection for over three years.

Trend Micro Smart Protection is a stable solution, but it could improve a bit.

The scalability of Trend Micro Smart Protection is good.

We have approximately 40 to 50 people using the solution in my organization.

I have not used the support from Trend Micro Smart Protection.

My IT team did the implementation of Trend Micro Smart Protection.

The price of Trend Micro Smart Protection is reasonable.

I rate Trend Micro Smart Protection a seven out of ten.

It is an endpoint protection solution. It is now being phased out for Cloud One, but it is still being used by customers.

It is their most comprehensive endpoint protection solution. It includes DLP and Office 365. It also includes device control and the rest of the little bells and whistles that the traditional AV vendors have.

I'm expecting Smart Protection to be phased out, and for them to only use their cloud-enabled EDR. I expect it to become end-of-life in the next three years and then just the EDR will be available.

It is onsite. It does have its challenges in terms of scalability.

We have been providing this solution for a few years.

It is stable.

It is fairly scalable, but it is onsite. So, it does have its challenges in scalability. It is not like a cloud-native type of thing that you can just ramp up.

Its user count is quite big. I've got about 10 customers.

Their technical support is good. I would rate them a seven out of 10.

Neutral

The installation is fairly straightforward, but it also depends on how deep you want to go. If you want to do encryption of all the endpoints with it, then it becomes a bit more challenging because encryption on an endpoint is a challenge in itself. It's time-consuming, and it needs certain things to be done in the BIOS and so forth before the encryption works perfectly. Usually, it takes about half an hour per endpoint, and that includes troubleshooting the anomalies. 

In terms of the people required for its implementation, it depends on how quickly you want to do it. It takes about half an hour per installation. What we usually do is that we've got a team of people who sit and do the installation and configuration. So, the initial installation and configuration take a bit of time, but after that, running it isn't time-consuming.

There is an annual subscription license on it. In the next release, there might be monthly payment options. So, people might be able to get it through AWS in the future, but right now for on-prem, it is annual.

I would recommend it for people with budget constraints and smaller companies. I would not recommend it for what we consider as enterprise companies here in South Africa.

It is a good product. As compared to other endpoint protection products, I would rate it a six out of 10. 

The solution can be used for servers or the client's systems for endpoint protection and DLP.

The most useful feature is endpoint security.

I have been using Trend Micro Smart Protection for approximately three years.

The stability and performance of the solution are good.

The solution is scalable, it is suited for medium to large businesses.

The support of the solution is very good.

I have used other solutions, such as Kaspersky.

The installation process is simple. If there are any critical issues, it will take four to five hours. Otherwise, a maximum of one or two hours.

There are regular updates or patching needed for maintenance.

The solution is a little expensive. However, they can reduce the price for competition. There are different licensing models.

I recommend this solution because the support is the best.

I rate Trend Micro Smart Protection a ten out of ten.

We primarily use the solution for protection. 

The DLP is very good. 

The next-generation antivirus features are excellent.

The initial setup is easy.

We have found the solution to be stable.

The scalability is very good. 

The price of the product is fair. 

I'm not sure about the cloud migration part, in terms of whether it is seamless or not.

We'd like the solution to incorporate more ETL functionalities in the future. 

I've been using the solution for almost a year now. It hasn't been that long just yet.

The product has been stable so far. We haven't had any issues with bugs or glitches. It doesn't crash or freeze. The performance is good. 

The scalability of the product is very good. If a company needs to expand it, it can do so. 

We mostly deal with enterprise-level organizations and it works very well for them. 

As I am in sales, I do not directly deal with technical support. Therefore, I cannot provide feedback in terms of the level of their service. I cannot speak to how helpful or responsive they are. 

The implementation process is not complex. It's very simple and straightforward. A company shouldn't have any issues with the process. 

The pricing is very reasonable. It's not too expensive. 

We are a managed security service provider, and we provide solutions to our customers.

We are existing platinum partners with Trend Micro.

I am on the sales side, not delivery, therefore, I cannot speak to which version of the solution we are using. 

Overall, it's a good product. I would rate it at an eight out of ten.

I am using Trend Micro Smart Protection to protect my information.

The solution is easy to use, flexible, and secure.

I have been using Trend Micro Smart Protection for approximately three years.

Trend Micro Smart Protection is stable.

The installation is straightforward.

The price of the solution should be less expensive.

I would recommend this solution to others.

I rate Trend Micro Smart Protection a nine out of ten.

We primarily use the solution for security purposes. We have a Corporate IT who is dealing with the solution directly. My understanding is that they are using it only for a separate antivirus.

The performance is okay. It is a very good solution. Our Corporate IT team is able to apply some controls and restrictions which are quite effective. 

We do get notifications, which are helpful.

The security is good, and so far, we have not had any breaches.

We haven't had any problems with the solution so far. I cannot recall noticing any missing features.

We have used the solution for years at this point. 

The performance is okay and the solution is stable. There are no bugs or glitches. It doesn't crash or freeze. 

I cannot really speak too authoritatively on the scalability, however, my understanding is that it is okay.

There are less than 100 users on the solution currently.

I've never been in touch with technical support. I cannot speak to how helpful or responsive they are. 

I wasn't involved in the initial setup. My understanding is that the IT team only pushes it using SCCM. It was our IT team that did the implementation. It's a team of three.

I am not the one who is administering this antivirus solution. Therefore, I can't speak about the cost surrounding the product. While there is a cost, I do not know the exact amount.

I'm an end-user of the product.

I'd rate the solution at an eight out of ten. We've been happy with its capabilities over the years.

I would recommend the solution, as, so far, we haven't had any issues whatsoever.