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Trend Micro Apex One Room for Improvement

IT Administrator at a retailer with 501-1,000 employees

We had some problems with Trend Micro Apex One doing the updates and patches. Some of the other vendor's support has said that Trend Micro Apex One receives database signatures updates too late.

Trend Micro Apex One consumes a bit more resources of your PCs than we would like to have consumed. We do not scan during busy hours of the network because it slows down my data network. What we have done is, we have kept everything after business hours. We have a scheduled scanning in our networks.

I have two operating systems running on my computer and when I start scanning Trend Micro Apex One consumes too many resources, such as processor power. For example, when you are in business hours and the scanning starts, your other operations in software, such as Excel, will have the performance slow down. Overall his solution is good.

I have worked with other solutions, such as Kaspersky, and it consumes approximately 35 to 40 percent of the maximum resources and Trend Micro Apex One consumes approximately 40 percent of the resources. The best thing is the delegation gene of this Trend Micro is amazing.

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Abbasi Poonawala - PeerSpot reviewer
User at a financial services firm with 10,001+ employees

Trend Micro does region-based scanning — the threats are shown in different regions.

I did some workshops based on tracking zero-day vulnerabilities, etc.

Trend Micro's coverage and scans can be broadened to encompass different types of classified threats based on different parameters.

For example, say I want to filter out all of the threats in The United States. In this case, I will see the US region and I will see the number of threats that are present on my infrastructure. This is referred to as threat intelligence.

When I was in this workshop, the filters always recommend that we start with the region as a first parameter. Once you get into the region (the US region), you might look at the different data centers within the US, then within the different data centers, you can drill down on the folder — on the number of hosts.

The host can then be extracted from the region and the region can be marked red. Red means there are a lot of vulnerabilities in a particular region. If Multiple hosts have multiple vulnerabilities, then the entire region will be marked red. Trend Micro somewhat shows this on their dashboard. In other words, the parameters should be improved, including zero-day filtering.

They should include easy-to-use connectors to make it easier to connect to SIEM. The integration environment has to be available so it can easily connect to SIEM. 

Also, you should be able to perform more scans.

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Sikendra Jena - PeerSpot reviewer
Technical Lead Specialist at Hitachi Systems, Ltd.

The integration capabilities of the solution could be improved.

In a DLT context, the solution needs more features. The DLT needs to be more fully fleshed out. Trend Micro claims that they are security provider, not the compliance provider, and the DLT is a completely compliance-based solution.

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Buyer's Guide
Trend Micro Apex One
July 2022
Learn what your peers think about Trend Micro Apex One. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
621,593 professionals have used our research since 2012.
reviewer1578687 - PeerSpot reviewer
User at South State Bank

The console is divided into two parts. One for the policy and configuration, another for agent management. I'd like to see the different interface components combined into one, or be allowed to get to the agent management portion without having to log into the main console.

Another item that I would like to see change is the fact that, on occasion, the console will be updated and items that I once knew the location of have moved to a different location. I would like to see a model where we are alerted to the changes as they happen.

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Head of IT Department at a maritime company with 5,001-10,000 employees

Trend Micro Apex One can be at times heavy on resources, but I did not notice any difference as an end-user.

If certain alerts could be translated into day-to-day English with some action plans, a few points, what to do, and how to do it, that would help me personally as IT Manager. They have some recommendations regarding the vulnerability of the endpoint. They take you to some very technical information and if you are not a security engineer or security-trained you might not understand what they're talking about. We are a small company and it would benefit if things were explained better, we cannot afford a dedicated Trend Micro Apex One engineer.

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IT Manger at a engineering company with 501-1,000 employees

We have found that this product is a bit heavy on the endpoints. This seems to be largely the fault of multiple processing on the identity side. If they could improve this identity protection on the endpoint so that it could take up fewer resources on the machines, it would be a marked improvement.

We have had one problem. When we go to use corporate licenses, we'd like to have the ability to distribute them all over the globe. However, they work under a SAS model, and not all entities can use the SAS model. They are bound by one license key with one setup. If they had three to five SAS models linked to one key, it would be much better.

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General Manager at a tech services company with 11-50 employees

I would like to see the initial setup simplified to make it less complicated, and the price reduced.

Normally, I've seen the price of any antivirus for the first year where they will give you a free price comparison and a discount of 30%, 40%, but the second year, after renewal, they'll give you the normal standard list price.

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Sergey Apostolov - PeerSpot reviewer
Network Security Engineer at S&T Bulgaria

We're still in the early stages of using the solution. We need more time to do some installations and work with the product to really be able to evaluate it completely. 

We had some challenges with the initial setup.

The solution should adjust its pricing for the smaller market we are in.

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BobenGeorge - PeerSpot reviewer
Sr.Customer Engineer- Projects at a tech services company with 201-500 employees

The endpoints should be addressed. Occasionally, certain driver versions, such as the original PC drivers and the ones that are HP, would read something as an external threat and this would cause us problems. In reality, these were nothing more than false alarms. In a big environment, this presented an issue at the time. The issue was, in fact, internal and not external, such as that originating from a driver, like a graphics card driver, or a DLL file. Alarms were going off in all our PC's and this was a problem we encountered with a major customer of ours. However, a patch was released and the problem was dealt with. 

The support could also be better.

Don't get me wrong. I am not saying that the solution is not user friendly, but some of the patches are creating problems, such as those of the driver that we are struggling to trace out. 

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Sumanth Reddy - PeerSpot reviewer
Solutions Engineer at a tech services company with 11-50 employees

The portal is a little bit slow in loading. The cloud portal or management control should be a little faster. There seems to be a lot of load on their servers over there. Maybe they are using one server for multiple customers. It would be great if they can increase server performance in the cloud.

Its technical support and reporting can be improved. There is no proper reporting, and there is no PDF or things like that. They should include detailed reporting. An attack happened at a client's site, but we couldn't get the report on the same day. We were unable to provide a detailed report to our client. We approached the technical support, and even they didn't give proper answers. They need to improve the reporting capabilities, or the technical team should support us in providing these reports. They should include reporting in the solution.

They should also insert sandbox analysis in Apex One.

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Vikas Ingle - PeerSpot reviewer
Infrastructure and security Lead at a program development consultancy with 201-500 employees

The driving force behind Trend Micro is not wanting two different agents on the same machine. If the cloud proxy could be on the same agent, it would increase our footprint on the client machine. Instead of running two agents, we think it would be better to run a single one.

The only concern that I have is with Trend Micro not having Cloud Proxy integrated into the same agent and the same console. 

They have two different products, Cloud Proxy, and Anti-malware with DLP, which the only reason we are considering replacing it.

It should have a single agent, as competitors are offering.

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System Engineer at a comms service provider with 11-50 employees

Trend Micro's reporting is lacking in a lot of ways. Right now, I have some customers that want the report to be customized, and we're having trouble with the customization of the reports in general. They need to make the features more flexible to meet the needs of clients. It's far too difficult to customize right now.

It would be ideal if the solution could be simplified a bit.

The product needs to execute faster. It's an aspect that can be improved upon in future releases.

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Nagendran Ponnan - PeerSpot reviewer
DGM-IT at a construction company with 10,001+ employees

The main thing they need to improve is their reporting functionality and the forensics for their on-premise consult. They do not have very good reporting features or forensic functionality in the on-premise version. They need to improve that. They have a cloud version called Trend Micro XDR. It has that functionality, but they do not have that kind of thing on the on-premise solution.

The things I would like to see improved in future releases are better price and support, and the reporting functionality in the on-premise solution.

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Infraestructura & Seguridad TI at a pharma/biotech company with 51-200 employees

Trend Micro should make the agent lighter. When we run the scanning process, it consumes a lot of memory, and the performance is degraded. It is very invasive. It could be lighter. When we used Symantec, we didn't have this problem when we ran our scanning process. It worked like a charm. On the endpoints, it didn't feel like that the process is running, whereas, in Trend Micro Apex One, we can feel that the endpoint is running slow. Sometimes it even hangs. Scanning should be faster.

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Senior Manager Information Security at a financial services firm with 1,001-5,000 employees

The solution could use signatureless detection.

The EDR capabilities should be built into the solution. In my opinion, the native endpoint product should have the capability of EDR also. The product should be capable of actually building some behavior-based analytics so that it can actually detect signature lists.

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Credits Incharge at a financial services firm with 201-500 employees

More integration with different platforms would be great, as everyone seems to want the solution to integrate with each team.

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Vikas Ingle - PeerSpot reviewer
Infrastructure and security Lead at a program development consultancy with 201-500 employees

There are some things that could make Trend Micro Apex One better. 

They could improve the integration with Active Directory. 

As Apex One has its own structure it is very difficult to click on files. Once integrated, it can import the OE structure of the Active Directory. It will make it very easy to click on files and get back to control.

We also use the device control, which is host named. I have to either lock or allow a hostname. By default, it is locked. For example, USB access and drive access will be blocked in the organization. If you need to allow some endpoints, we have to allow that particular hostname. Now anybody can log in to that host and use that USB access, but it should be user-based.

I would suggest that Trend Micro Web Proxy, TMWS a proxy solution that has a separate function integrate into one single agent.

Currently, you have one endpoint with one agent for the anti-malware DLP and another agent, for the proxy. If they could integrate both into a single agent. That would be great.

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IT Administrator at a manufacturing company with 501-1,000 employees

The only improvement I can see is that it occasionally warns us about callbacks, and there's almost no way to trace it back other than a Windows service, making it difficult to completely eliminate it, or know what program is creating the callback.

The only thing that I would like to see changed or improved in the next release is when it reports C&C callbacks, to make it easier to trace, to see what's doing that, whether it's a program checking for updates or a malicious program. At this time, all it says is that it's a C&C callback and then traces back to a Windows Service.

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Networking & Security Specialist at a tech services company with 51-200 employees

I am a supervisor for the technical team. My technical team has used the product for the most part. I don't use the solution in a technical sense and therefore it is difficult to discuss what might be lacking or where changes may need to be made.

The integration capabilities could be a bit better. right now, it's my understanding that they are not as strong as they could be. It's an aspect that could be improved in future releases. 

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Anand Dhouni - PeerSpot reviewer
Assistance Manager-IT at ONGC Petro additions Limited

The integration needs to be improved. We are using the IDLP models and DLP models. 

When integrating we are having some issues with the customization of our DLP policies.

The DLP model needs improvement. When compared to other market DLP products it is not as strong.

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Saurabh Mehra - PeerSpot reviewer
Security Engineer at a tech services company with 501-1,000 employees

I would like to see a sandboxing feature in the next release - which is currently something being supported by a third party - in addition to EDR capability on the cloud applications.

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Sowjanya Mallela - PeerSpot reviewer
Technical Security Consultant at a computer software company with 501-1,000 employees

We have received many complaints about how slow the system is on the first day of implementation.

When implementing and you don't have a third-party tool, it can be difficult. Most people are working from home and using their own network to connect to the local office, so implementing these authorities can be challenging.

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Cyber Security Architect at a computer software company with 51-200 employees

The solution could improve security. It is important to always keep the organization secure.

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Hitesh Bhandari - PeerSpot reviewer
Network & Security Administrator at a logistics company with 501-1,000 employees

The technical support could have better response time. It is quite time consuming and takes a day for them to get back to us. 

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Product Specialist at a comms service provider with 501-1,000 employees

I would like to see behavior analysis capabilities included. This type of module can effectively detect an attack, like ransomware. This is not something that I have at the moment.

The dashboard could be a little bit easier.

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SandeepMohan - PeerSpot reviewer
Executive at a manufacturing company with 11-50 employees

When I was setting this up for one of my clients, I was not able to deploy the DLP. It was not working and I think that this area is in need of improvement.

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Harun Rashid - PeerSpot reviewer
Presales & Implementation Engineer at a tech services company with 11-50 employees

Occasionally, the system may be a bit slow.

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Bernd Speckbacher - PeerSpot reviewer
CIO at a manufacturing company with 201-500 employees

For Trend Micro in general, I would like to see better technical responses.

We had a few issues with the former product (Office Scan - this is not an EDR product). We did not get any useful answer from technical support. As a conesquence, there is room for improvement as it comes to our future use of Apex One - let's see how this will evolve.

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Nadeem Syed - PeerSpot reviewer
CEO at Haniya Technologies

All the features in Trend Micro Apex One are not compatible or functional for all the different operating systems. For example, they have fewer features in other operating systems compared to what they have for Microsoft Windows. It would be nice if they could have one solution which all functions work on all kinds of operating systems. It would be much easier for those who have different operating systems in their environment to have one solution.

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IT engineer at Saint Luke's Health System of ID

Apex One has some room for improvement on the agent side. I want to get more from the logs and those kinds of things. I want to see whether the agent has the proper updates or any issues with the machine itself. Also, if Trend Micro could add some more tools that I can use in my daily troubleshooting in the future, I think that would be good.

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Solutions Architect at a comms service provider with 11-50 employees

This solution should be more secure, in my opinion.

The security features need improvement.

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Cyber Security Engineer at a tech services company with 201-500 employees

I would suggest making the on-prem and cloud versions easier to manage via Apex One Central, a centralized management platform for customers and agents.

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Network Specialist at a computer software company with 1,001-5,000 employees

The device, e.g. laptop, becomes slow after installing Trend Micro Apex One, so this is an area for improvement. The security it provides is okay, but it causes slow performance after installation. Personally, I don't like this software, because I can install and use other solutions that won't affect the performance of my laptop, though Trend Micro Apex One has many uses.

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Nadeem Abdulla - PeerSpot reviewer
Assistant Manager - IT Infrastructure at Taghleef Industries SpA

The support could be more customer-friendly, although my experience with them has been okay.

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Lead Systems Engineer at a computer software company with 10,001+ employees

Trend Micro Apex One could improve by providing signatureless detection, reducing the agent's needed system resources to increase performance, and enhance further the vulnerability assessment feature. These changes would be very helpful in the future.

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Information Technology Infrastructure Engineer at a tech services company with 11-50 employees

The solution could improve by making the interface less confusing, it needs to be simplified.

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Head of Pre-Sales at a tech services company with 51-200 employees

It would be great it can support endpoint encryption.

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IT Operations Section Head at a manufacturing company with 1,001-5,000 employees

The integration could improve in this solution.

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Network Administrator at a computer software company with 11-50 employees

Trend Micro is a basic solution, but the problem is that it is more exclusive.

There are two products, one is for the endpoint for the client, and the other is for the sever, but the server is even more exclusive.

There are some features that are not available in OfficeScan. For example, IBS.

In the next release, I would like to see IBS included in OfficeScan.

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VP - Engineering and Customer Solutions at a comms service provider with 51-200 employees

The policies tend to be a bit more complex to set up, so we do need some expertise in setting up the policies. This requires some preparation and knowledge.

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Head Cyber Security at a retailer with 10,001+ employees

Trend Micro Apex One could improve by having better integration in the future.

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Assistant ISO at Hexagon AB

While we consider all the features to be valuable, we occasionally encounter issues with the performance. My technical team would be in a better position than I to address these. 

The technical support should be more proactive. I rate it as an eight out ten. 

There should be better support for ransomeware. It would be nice to see proper security terms, technical improvisations in terms of security.

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Manager at a consultancy with 1,001-5,000 employees

We are completely satisfied with the functionality of the product, but the reporting should be more granular.

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Director of Information Technology at a hospitality company with 10,001+ employees

I'd like to see extra dashboards and more analytics. 

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Security Engineer at a tech services company with 51-200 employees

The main issue of the product is that it's lacking features and in that sense it's not a fully mature product.  There is currently no global exclusion list available and some features are not available. I think this will improve in the future.

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Senior Executive at a leisure / travel company with 201-500 employees

The scans in Trend Micro Apex One take a very long time and it takes up my system resources. I do not receive alerts. These areas could improve.

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Sr. Manager - Solution Architect at a tech services company with 501-1,000 employees

No product can ever be rated a ten out of ten. They are always improving on one aspect or another.

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Head of IT Service and Infrastructure at a construction company with 5,001-10,000 employees

Its pricing should be improved. In some cases, the user interface was not ready for our proof of concept. It wasn't a beta phase service. 

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AsgarAli - PeerSpot reviewer
Senior System and Network Administrator at hamat

When Trend Micro Apex One detects malware it should take action immediately. For example, detection and deletion.

The end-user at times experiences slow performance on their work station, this should improve.

In the future, the solution should include the XDR feature.

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Senior System Administrator at a financial services firm with 1,001-5,000 employees

Trend Micro Apex One could improve by making the user interface more user-friendly.

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Buyer's Guide
Trend Micro Apex One
July 2022
Learn what your peers think about Trend Micro Apex One. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
621,593 professionals have used our research since 2012.