The most valuable features are the pixel-perfect report, embedded report portal, scheduling reports, open source, etc.
Data Architect at a comms service provider with 1,001-5,000 employees
The pixel-perfect report and embedded report portal are valuable. Visualization design should be improved and aligned with newer tools.
What is most valuable?
How has it helped my organization?
Jaspersoft is being used as my organization’s report development platform. We use this tool to schedule reports and email users in either Excel or PDF format. We can use the Excel file to support our working processes or use the PDF as an official document.
What needs improvement?
Visualization can be improved further in terms of design, and to align it with other, new reporting tools.
According to user feedback, by comparing with other BI Data Discovery Tools. E.g. Qlik Sense. TIBCO Jaspersoft’s chart types and colour tone are not modern enough. Therefore, users will be more willing to use Qlik Sense rather than TIBCO Jaspersoft.
For how long have I used the solution?
I have been using this product for about six months.
Buyer's Guide
TIBCO Jaspersoft
May 2025

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What was my experience with deployment of the solution?
We have not encountered any deployment issues.
What do I think about the stability of the solution?
We have not encountered any stability issues.
What do I think about the scalability of the solution?
We have not encountered any scalability issues.
How are customer service and support?
Customer Service:
As I am using the community edition, no customer service is provided. However, it is easy to get support from its community.
Technical Support:Since we are using the community edition, no technical support is provided either.
Which solution did I use previously and why did I switch?
Previously, we were using SAP Crystal Reports. However, it was already an obsolete version.
How was the initial setup?
I set it up on a Linux server; it is straightforward.
What about the implementation team?
We have implemented it via our in-house team.
Which other solutions did I evaluate?
I have also evaluated other tools such as Tableau, Pentaho and SpagoBI. The reason we have chosen Jaspersoft is because it is a very popular open-source reporting tool, with the ability to integrate with other web applications and schedule sending of reports.
What other advice do I have?
Jaspersoft is a strong tool for static, pixel-perfect reports. I suggest also including another data discovery / ad-hoc analysis tool in your roadmap.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Software Developer at a marketing services firm with 51-200 employees
Stability and server disk consumption need improvement. Creating and scheduling reports is tedious and bug prone.
What is most valuable?
The most valuable features are that it is a browser-based system and memory consumption for the client with large-scale data is reasonable.
What needs improvement?
The following areas of the product need improvement: stability; server disk consumption; creating reports is tedious and bug prone; scheduling reports is bug prone.
For how long have I used the solution?
I have used this product for two years.
What do I think about the stability of the solution?
We constantly encountered stability issues.
What do I think about the scalability of the solution?
We have encountered scalability issues. At certain points, the data became too large and was not effectively cached.
How are customer service and technical support?
The technical support provided was terrible.
Which solution did I use previously and why did I switch?
Previously, we used Microsoft reports and switched due to high licensing costs. Also, the older versions for which we had a license for, were not able to effectively manage memory consumption on the client side.
How was the initial setup?
The setup process was relatively standard and it has a good installer. A person with any level of Tomcat knowledge should be familiar with the system.
What's my experience with pricing, setup cost, and licensing?
The community version is free. It has a pretty good feature set for free software. However, the enterprise version is incredibly overpriced.
Which other solutions did I evaluate?
We evaluated Pentaho, which was incredibly frustrating and unintuitive to use.
What other advice do I have?
Don't implement this product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
TIBCO Jaspersoft
May 2025

Learn what your peers think about TIBCO Jaspersoft. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
Sr. Business Intelligence Developer at a computer software company with 51-200 employees
Report locales provide multi-language support. It should have a report bursting option.
What is most valuable?
- Profile attributes for implementing multi-tenancy.
- Report locales for implementation of multi-language support in report development.
- Subreports, in many reports, to achieve specific report requirements.
How has it helped my organization?
We are using Jaspersoft for report development.
What needs improvement?
There is scope of improvement in terms of:
- More flexibility for report / dashboards development.
- A report bursting option.
- Caching of query input controls that creates problem.
(In regards to input controls which are based on SQL queries, they show cached data instead of fetching new data every time reports are executed. Input controls still show old data, even if there is a change in data and consequent query results.) - Scriptlet execution option before the main data set execution.
For how long have I used the solution?
I have used this product for about three and a half years.
What do I think about the stability of the solution?
I have not encountered any stability issues.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How are customer service and technical support?
I would give the technical support an 8/10 rating.
Which solution did I use previously and why did I switch?
Prior to Jasperserver, we did use a different solution and decided to switch due to higher licensing costs.
How was the initial setup?
The initial setup was straightforward in terms of server installation, implementing multi-tenancy, multi-language, locales etc.
Which other solutions did I evaluate?
We evaluated another option, namely Cognos, before choosing this product.
What other advice do I have?
It is a good, simple to learn product with some limitations.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director, Operational Risk BI & Big Data Analytics with 1,001-5,000 employees
Reports can be exported to many different formats including MS PowerPoint and PDF.
What is most valuable?
- Embedding the reports within other applications
- Export functionality: Reports can be exported to many different formats including MS PowerPoint and PDF.
How has it helped my organization?
Automation of existing reports and dashboards has helped in increased productivity and huge efficiency savings.
What needs improvement?
I would like to see them make it more user friendly for developers and include the latest charting libraries.
In this age of tools such as Tableau, developers are used to intuitive interfaces to develop the reports. It's always relative!!
Jaspersoft is an open-source product and lot of times you have to rely on the community to answer some of your queries. Product documentation also could be improved for the developer to reduce the learning curve.
For how long have I used the solution?
I have used it for about 3 years.
What do I think about the stability of the solution?
I have not encountered any stability issues. The product has been pretty stable.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How are customer service and technical support?
Technical support has been really great. Usually questions get answered within 24 hrs.
Which solution did I use previously and why did I switch?
We used a home-grown reporting tool that lacked many of the functionalities we needed. We evaluated multiple vendors before selecting Jaspersoft.
How was the initial setup?
Initial setup was pretty straightforward, except the security piece. Over the years, the tool has improved how security is implemented.
What's my experience with pricing, setup cost, and licensing?
It definitely provides value for the money if you have enterprise-wide usage of standard dashboards and charts.
Which other solutions did I evaluate?
We were looking for a lightweight solution that is easy to implement and that can scale. We looked at several options including MicroStrategy and WebFOCUS. Those tools unfortunately didn't fit the bill.
What other advice do I have?
If you have a need for standard dashboards that can be exported to various formats, Jaspersoft will be a good solution to try out. Jaspersoft also provides various integration mechanism (JavaScript libraries and APIs) for embedded BI.
Also, with the latest releases, they are making good progress in the self-service business intelligence space.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Application Developer at a government with 1,001-5,000 employees
The API functionality on the server is valuable because it gave us an easy way to distribute reports to non-technical users. To change some settings, you have to manually edit a text config file.
Valuable Features:
The REST API functionality on the server is valuable because it gave us a really easy way to distribute reports to non-technical end users. They don't have to remember another login, don't have to learn a new interface; they just click a link and *bam* they have their report.
Improvements to My Organization:
We tied it into our help ticketing system database to provide on-demand reporting to our QA team.
Room for Improvement:
Even though it works well enough for our purposes, one thing I think that could be improved is making it easier to configure. There are a number of settings that you have to manually edit a text config file (like allowing anonymous access to the REST service). While some of the settings can be manipulated through the GUI, not all of them can be. I think that could definitely be improved.
Use of Solution:
I have used it for about a year.
Stability Issues:
I did not encounter any stability issues.
Scalability Issues:
I did not encounter any scalability issues.
Initial Setup:
Whether initial setup is "straightforward" depends on your basis of comparison. It isn't Microsoft Office. But for a server product, it wasn't bad.
There is a little bit of configuration necessary, and getting permissions right can be a pain. But overall, not bad. Though, to be fair, I did this once over a year ago... so maybe it was a fight and I just don't remember...
Cost and Licensing Advice:
We use the community version.
Other Advice:
Just try it on a pilot basis and see if it will meet your needs. It's a decent tool to have in your solutions bag.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Intelligence | IT Service Management at a comms service provider with 1,001-5,000 employees
Charts use HTML5, so they can be rich and dynamic. The support team needs to be improved.
What is most valuable?
- HTML5 charts are rich and dynamics
- Ad-hoc reporting allows the end user or analyst to easily develop their own reports (based on business language).
How has it helped my organization?
We can implement IT service management (operational and management) report solutions.
What needs improvement?
The support team needs to be improved. While I did not have a specific problem with it, I think that support should be improved (like, for instance, the SAP support team, as well).
For how long have I used the solution?
I have been using TIBCO Jaspersoft since 2015.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How are customer service and technical support?
Technical support is 6/10.
Which solution did I use previously and why did I switch?
Previously, I used SAP BusinessObjects. License costs was the reason for the switch.
How was the initial setup?
For a BI engineer, initial setup is simple and very straightforward.
Which other solutions did I evaluate?
I did not evaluate any other products, because this product is included in the Business Intelligence module of CA Technologies products.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager at a consultancy with 10,001+ employees
Interactive reporting and dashboards using HTML 5 charts. Reports developed in older versions are not supported fully in new versions.
What is most valuable?
Pros:
1) Community edition which is free is the best buy for small to medium companies who can't afford any money at all to try a product.
2) Table components and cross tab which are interactive in nature
3) Interactive reporting and dashboards using HTML 5 charts
4) Ad-hoc reporting, which enables end users who doesn't want to get into any technical difficulties, to generate reports easily using this feature.
5) Dynamic formatting, sorting, hiding columns on the fly and visualizing the data as we wish.
6) Licensing costs which makes this product available to any size of company
How has it helped my organization?
I used this to develop reports to identify how many students are joining a specific college.
What needs improvement?
Cons:
1) It's not so stable with it's date calculations in domain level reporting.
2) Reports developed in older versions are not supported fully in new versions.
TIBCO support is not that great as the guys are not very keen at resolving the issue and making issues which can be resolved also as enhancements.
One example issue I felt is that we have a domain based report where if you create a bundle file with domain and generate view and report, you will get the labels in bundle file in view and report.
For an existing domain which does not have a bundle file, I tried the same and could not see the functionality working like for the new domain. They said it's an enhancement but I feel they should be able to fix such issues.
They need to improve their support.
For how long have I used the solution?
Since 2011.
What do I think about the stability of the solution?
Yes. Reports with date related calculations are not so stable.
What do I think about the scalability of the solution?
Customers are asking for a report with millions of data to load in seconds and we need some good information about how to improve this.
How are customer service and technical support?
Customer Service:
Average
Technical Support:Average
Which solution did I use previously and why did I switch?
No
What about the implementation team?
In-house
What was our ROI?
It's a good tool with affordable licensing cost. Good scope for opportunities.
What's my experience with pricing, setup cost, and licensing?
Very good.
Which other solutions did I evaluate?
What other advice do I have?
These are my personal views with the little experience I have with Jasper and there might be deeper views that can be presented such as how the in-memory engine works - columnar they say.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
BI developer - (Jaspersoft/Pentaho/Pentaho C-Tools/Kettle/Talend/Data warehouse) at a tech services company with 501-1,000 employees
It includes enterprise features such as ad-hoc reporting on self service BI, rich dashboards, rich embedded BI solutions, mobile BI solutions, multi-tenant features, and rich HTML-5 visualizations.
Valuable Features:
Some specific features that I like are -
- Multi-tenancy
- Self Service BI using domains, ad-hoc views, ad-hoc reports.
- High Charts (HTML-5) and D3 (Data Driven Document) charts.
- Big Data support - Hadoop Hive and MongoDB and etc.
- Report Books feature - Table of Contents.
Improvements to My Organization:
This product is integrated into a CA product called CA PPM (Project Portfolio Management) for its reporting purpose. Using Jaspersoft's data warehouse capabilities, CA PPM is able to provide faster performance by utilizing this tool when compared to its previous reporting solution SAP Business Objects.
Room for Improvement:
- Full support of new visualizations D3, and C3.
- Drag and drop desktop tool for analysis such as that in Tableau, QlikView or Spotfire desktop. This could be a part of Jasper Design Studio.
- Send the report to email with its output as an attachment within the studio.
- User defined plug-in development and deployment like Pentaho Analytics i.e. a market place feature for server or studio.
Deployment Issues:
We have had no issues with the deployment.
Stability Issues:
There have been no performance issues.
Scalability Issues:
It's been able to scale for our needs.
Cost and Licensing Advice:
It's open source which means that small to mid-sized businesses can use the community version of Jaspersoft and save lot of money. For Enterprise level companies, it has rich enterprise features such as ad-hoc reporting on self service BI, rich dashboards, rich embedded BI solutions, mobile BI solutions, multi-tenant features, and rich HTML-5 visualizations. These help a client take better and more elegant decisions for a lower cost per candidate per year. Also, you can rent the server for quick solutions in the cloud at a rate of $1 per hour.
Other Advice:
If a business is small to mid-size you should get the community version. Otherwise, if your business is huge, you should look at the Enterprise, Professional, or Cloud versions of the software for a lower price.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: May 2025
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