What is our primary use case?
It is used for exporting our reports to the user. We can install our server for the Community Edition, and then we design based on the tools. Then, we can use iReport or even use Jasper's v0.2 to design this report and deploy it to the server. Then, we create the user and give the privilege to the user. The user can execute the report and export it into many formats, like Excel, PDF, or something else. There are about ten formats available in Jasper.
I do not yet deploy it through the cloud. I just work on-premise only. That said, TIBCO already provides a feature to support the cloud.
Around 30 people are using this solution in my organization.
Some use it to manage the reports or to design the reports. Some just log in to execute the report and export the report.
What is most valuable?
I cannot say there is only one feature I like. As a whole, the design and the connectivity through the data sources are great. It's all well-planned. It can connect to many data sources. We use spreadsheets, MySQL, Postgres, Oracle, and so on, without issue. We like that it allows us to connect to many data sources.
It's easy to use and maintain. If you just export, or you want to transform this product to another environment, it's easy. I feel confident with this product. There are no concerns regarding loss either as it's easy to redeploy.
What needs improvement?
TIBCO Jaspersoft has two versions. Version one is the enterprise version, The other one is the community version, and which allows us to use it for free. In the free version, we have to support ourselves. For the enterprise version, you have technical support if you need it. I wish that we had more support while in the portal, at least for the community version, or if we could talk to someone regarding issues, like how to configure or fine-tune would be helpful. We'd like to have help on how to solve some problems when we use the product and have some error or limitation. They need to, at the very least, improve the community.
The Enterprise Edition has support, and we can force some tickets through the portal and then have an engineer support us in some cases. However, in terms of the subscription price, it's a bit high.
Therefore, we'd like to see the community version offer a little bit more support and better documentation and we'd like the enterprise edition to have better pricing.
For how long have I used the solution?
I have used this solution for about ten years. We started using the community version of JasperReports in 2013.
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TIBCO Jaspersoft
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What do I think about the stability of the solution?
It's very stable. My surveys run on Linux and users can use our software without disturbance, without interruption. If there is no interruption regarding power, you can have up to one year of stability with no worries in regard to performance capabilities.
I'd rate the overall stability nine out of ten. I cannot say ten, due to the fact that sometimes when a user exports heavy amounts of data, performance may be impacted. For example, if a user is doing something like one million rows of data for export, there can be some challenges.
What do I think about the scalability of the solution?
It is not quite scalable cost-wise. While, if we go even deeper, this product can scale up. Or, even if you want to deploy to the cloud, or you want to do the cluster, you can scale. However, it is not easy if you consider the price. One license is expensive. If we purchase more than one it can get very costly.
The scalability would be eight to nine out of ten in terms of the ability to scale, however, the cost would be hard to bear for many.
How are customer service and support?
I don't use technical support right now. I don't subscribe to the enterprise version, so everything I learned I had to do by myself.
You need to use the documentation or the community, and you can find everything that you need from there. If you have some experience with the solution, you just need to go through the documentation and solve the issues yourself.
How was the initial setup?
When I started using the TIBCO Free Edition, it was in version five. It's easy to set up, and it supports many platforms - such as Microsoft Windows and Linux.
It is very convenient for a user to set up. TIBCO builds the auto setup, so we just click and configure everything and then simply start to use this product.
It's easy to set up. I would rate the setup ten out of ten based on its ease.
If you're familiar with the product, you just spend half an hour getting it up and running.
The product is bundled already, so you just click, click, click, click, and it sets up. You will browse to the URL and then log in as the administrator. However, if you want to customize something, due to the fact that it is a free edition, you need to have some knowledge. You can't really get outside help. You have to be knowledgeable and self-reliant.
What's my experience with pricing, setup cost, and licensing?
I'd rate the pricing around six or seven out of ten. The price is a bit expensive, yet it's still acceptable. When they launched the business, they wanted the business to support engineers to develop and improve on the product. There are costs involved in that. Developers often are expensive, and companies need to pay them a high salary. That's likely why it costs so much. Still, the price, for me, is a bit expensive compared to the market.
Since I checked last time, only one annual license costs about $25,000. If we increase the number of licenses, the bill per month will be very high.
Which other solutions did I evaluate?
I've looked into Tableau and Power BI. There are others as well.
The difference is TIBCO is an independent platform, so we can run on any operating system. We don't care about Linux or Windows. We don't need to care about the distributor. We can run anywhere - even the cloud. We can connect to Microsoft's FTL, MySQL for database, Db2, or even can connect to other big data options. It's an independent platform that is very easy to manage and use.
What other advice do I have?
I would rate the solution nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.