Symantec Secure Web Gateway Reviews

We manage it through the cloud and it's deployed that way too.

Our primary use case is for our signature-based tool for antivirus. It adds value. 

It's nice to have it in the cloud where we can pull the reporting together for it so we can see what's happening in machines at different locations. That's the most valuable feature. We have it all over so we can see if something had gone wrong with it.

One of the problems with using Symantec is that it's widely known and the people who are making malware have designed to circumvent it. You have to keep that in mind. The other thing that I find is a weakness is that it doesn't give you a statement so you don't have an ability to really test something to see if something's suspicious because if it is, it might have a payload that could disable Symantec and get through it. I'm always more concerned about that. This is one of the reasons we separate it from our Comodo.

It needs to be easier to set up rules for what sites it should allow or not allow us in certain areas of our computer for programs. It would also be nice really nice to have it give you better information about what it's finding. A lot of the alerts we get are very difficult to understand what it's actually telling you. It's too generic.

It is stable.

We don't have any problems with scalability. We have around 40 users. The IT department of three people is responsible for deployment and maintenance. They are a network admin and in security. 

Their technical support is so-so. 

We have used a few different solutions before, like McAfee. There are several that we're using concurrently. Even right now we have some different sections in the company that use different products. We switched because we wanted to standardize our business administration and corporate functions.

We used IT people for the deployment so we didn't have any problems with the setup. The deployment doesn't take long. You just click on a link and it's pretty much fine.

For general business purposes this is a good product. It works on Windows platforms. If you need something on other platforms, you may need to look for something else.

I would rate it a seven out of ten. 

Our company is both a partner and a reseller of this solution. The primary use case is for endpoint security for our customers. We have lots of security devices, but for the host itself or PCs in general, this is the best solution. Especially since we have a sizeable customer base.

There have been several incidents in which our IPS system or sometimes our firewalls, haven't been able to stop endpoint device attacks. Thanks to Symantec Endpoint Security it has actually quarantined and stopped many of these threats and potential attacks on the local PCs. Especially because that's from the end user side.

The most valuable feature is the endpoint security.

There's a need for increased firewall functionality and capabilities. I'm not seeing a competitive Symantec cloud product. Specifically, functionalities with security as filtering from the cloud. I am aware that there is a product, a proxy in the cloud but I have compared it with other vendors and I don't find it that powerful.

I think the worst thing that we're experiencing is very poor and inadequate technical support. It seems to me that tech support engineers aren't qualified to fulfill their job duties.

The major requirement is a firewall. That's the only thing we're lacking now.

There are too many bugs.

The scalability is poor. Nowadays a cloud solution is considered scalable in most respects. Our finding is Symantec still has a long way to go to achieve a good cloud solution.

The technical support is not that apt and not that good.

We've tried other endpoint security solutions but this tool seems to be the best when specifically comparing the endpoint security features.

The initial setup depends on the complexity of the project.

The maintenance of the equipment requires about thirty techs.

Pricing and licensing is stunted and licensing is expensive. We have many customers who are now thinking about other solutions due to the cost.

On a scale of one to ten, with one being the worst and ten being the best, I'd give this solution a six out of ten. Primarily because of the lack of flexibility with technical support and because of the out-of-date features resulting in missing functionalities.

From a user’s perspective, ease-of-use is what separates it from others like RSA SecurID. It is very easy to download to mobile phones, laptops, and desktops of any platform. From the admin’s perspective, its GUI is very user friendly and easy to manage.

When using Symantec VIP, not much configuration is needed in order for it to work. It works in any platform, including macOS. In our case, we just simply download and install the application online, install Citrix Receiver and that’s it. You are good to go.

The Credential ID part where you need to register it: Sometimes, it does not register a device, for some reason. As a workaround, we register it for our users from the Symantec VIP Manager portal.

I have used this product since 2014.

We have had no stability issues so far.

We have had no scalability issues so far.

Personally, I have never coordinated with Symantec VIP technical support in my two years of using it. So, I can’t rate it as of yet.

We used to use RSA SecurID. The solution is, in my personal terms, very “toxic” to use. It was not a choice made by myself to switch to Symantec VIP Manager, but I believe an accumulation of disappointment with the other solution made the team switch over to a better one.

The setup was done in collaboration by our Infrastructure and Desktop Management teams. I cannot really tell as to what happened during its initial setup.

The product will not disappoint. Go for it!