SUSE Linux Enterprise is easy to configure for those who are not hardcore command-line driven.
General Manager at OneNet IT & Cloudservices b.v.
A stable solution that is easy to configure for those who are not hardcore command-line driven
Pros and Cons
- "SUSE Linux Enterprise is easy to configure for those who are not hardcore command-line driven."
- "If you want to do something simple like changing an IP number, you have to be quite aware of all the configuration files where you will change that."
What is most valuable?
What needs improvement?
If you want to do something simple like changing an IP number, you have to be quite aware of all the configuration files where you will change that. It's not like Windows, where you just click another IP address and reboot the server. Since this is Linux, you need to know the hierarchy of the corporate files that hold that IP number, and you have to know what you're doing.
For how long have I used the solution?
I have been using SUSE Linux Enterprise for many years.
What do I think about the stability of the solution?
We don't have any complaints about SUSE Linux Enterprise's stability because it's really, really stable. I cannot even recall any major incidents regarding the solution's stability.
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How are customer service and support?
I worked for technical support myself for Micro Focus as a contractor. I know the technical support, and things have changed now with the OpenText acquisition. The 24-hour support is quite good in Salt Lake City, Houston, and Europe. However, there have been some recent changes in the support because of OpenText's recent acquisition of Micro Focus. The EMEA support staff here in the Netherlands are quite capable. I rate SUSE Linux Enterprise's technical support a seven or eight out of ten.
How would you rate customer service and support?
Positive
What about the implementation team?
Doing a new setup for the solution based on the open enterprise server takes a few hours. Most of the time is spent waiting for every packet to come in.
What other advice do I have?
Overall, I rate SUSE Linux Enterprise a seven or eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Engineer at Bit 2 Bit Communication SRL
A stable solution which is easy to configure
Pros and Cons
- "The most valuable feature of the solution is the installation part...We don't face any issues related to the operating system or application."
- "I don't like the frequency of updates, especially if they're only from the vendor."
What is our primary use case?
It's like an operating system, and then on top of this operating system, I install the Mitel application.
What is most valuable?
The most valuable feature of the solution is the installation part. The process is carried out through a download from Mitel's support site. It more or less preconfigures the system.
What needs improvement?
Mitel offers a specific version of SUSE Linux Enterprise, and whenever they make improvements to the operating system to better align with their application, I download it for distribution. Then, I work with what I have. But, anyways, it's okay to learn more since it helps me with my laboratory work.
I don't like the frequency of updates, especially if they're only from the vendor. However, in today's world, numerous threats need to be addressed. So, I believe that security upgrades should be implemented quickly, including the deployment process. If the software is stable and I know that there are new features to be added or configuration changes needed to be made, I'd rather not have to make changes too often.
For how long have I used the solution?
I have been working with SUSE Linux Enterprise Server for around four to five years now. I work as an integrator for voice systems. The version I am utilizing is tailored for voice systems and can also be utilized as a platform.
What do I think about the stability of the solution?
It is a stable solution since it is great to configure. We don't face any issues related to the operating system or application. There are some difficulties sometimes because we need to interconnect different types of devices from different vendors.
What do I think about the scalability of the solution?
The scalability of the solution depends on the customers, who are the ones paying for it. In Romania, it is not easy for customers to choose cloud services because they question where my equipment is, and they also want to know whether it is safe to enter certain information. The customers also wish to know who knows how to operate the device and which security configuration should be deployed since there are concerns about the safety of their data. Despite our efforts to provide clarification, explaining these issues to customers is difficult.
In my company, I don't use it because my company is very small. But I work as an integrator with my customers.
How are customer service and support?
I had a very fine experience with the tech support team, and I found almost all the valuable information on the Mitel site.
Which solution did I use previously and why did I switch?
I work with VMware and Hyper-V from Microsoft in my laboratory for testing purposes. I don't work with other teams or companies. Recently, I installed VMware ESXi.
I have used Microsoft Exchange, Microsoft System Center - Operations Manager, Microsoft Project, Team Foundation Server, IIS, and Windows Server, but not on an operational team. So, I know about these tools, but I don't work with them on a day-to-day basis. My experience is in voice devices like Mitel. I have experience with all the imported applications. However, I am currently working on configuring virtualization and virtual machines for a customer, a task that requires the use of these tools.
How was the initial setup?
The setup process isn't too difficult and is the same for all operating systems, especially with Linux, regardless of the distribution. However, if I need to perform specific tasks, such as adding external devices like a network adapter, then finding the correct driver can be challenging. It's tough to answer how long the deployment process takes since it depends on the type of device being used. If all the required drivers are available in the distribution or for all interfaces, then the installation is quick and easy.
In the deployment process, the first step is to install VirtualPBX and the necessary applications for voice configuration, such as conference and phone. After that, it's important to connect the device and establish a virtual connection. However, I needed to consult with the developer and IT department to determine the type of network redundancy or software redundancy required. Then, I try to understand and learn the configurations of VMware or Hyper-V.
Most of the time, integration becomes easy when you put all the information on the table and collaborate with other teams and departments, such as the IT department. From their end, they provide a guide on the exchange along with the provider. If everything is taken into account, then it becomes easier.
What about the implementation team?
Although I can install the system on my own, when I visit the customer's site, I often require additional support from their IT department. This is because I cannot make some modifications to their equipment, such as switches and phones.
What's my experience with pricing, setup cost, and licensing?
The license comes directly from Mitel since it is personalized distribution, and everything depends on that particular distribution. Regarding pricing, everybody would want it to be cheaper. It's not just one person who is working on the solution. So, there are a lot of people who work for that particular software to maintain its high level of valuation, and they should be paid for their work.
What other advice do I have?
I would recommend people to use this solution. I rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Buyer's Guide
SUSE Linux Enterprise
October 2025
Learn what your peers think about SUSE Linux Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,846 professionals have used our research since 2012.
Solution Architect at YASH Technologies
Easy to maintain, migrate and upgrade with minimal downtime required
Pros and Cons
- "It is very easy to maintain, migrate and upgrade."
- "We previously had trouble integrating Autodesk with the SUSE Manager, but the issue was resolved."
What is our primary use case?
It is used for integration with the SAP HANA solutions and for SAP products, which is an ERP, and our customers use SAP ERP to run their business. For example, one of our customers is Lepilo Foods, which manufactures cheese and whey protein. They use SAP, and it sits on SUSE Linux Enterprise.
How has it helped my organization?
Our clients use HANA Database, which is in-memory computing and makes business transactions faster.
What is most valuable?
The pacemaker cluster and the SUSE Manager used for patching are the most valuable features.
What needs improvement?
We previously had trouble integrating Autodesk with the SUSE Manager, but the issue was resolved and improved.
For how long have I used the solution?
We have been using this solution for more than ten years and are using version 15. It is deployed both on-premises and cloud. We are implementation partners, so we deal with SAP technologies and ERP implementation.
What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
It is scalable. It is very easy to maintain, migrate and upgrade. No downtime is required in a lot of cases.
How are customer service and support?
We have not used technical support. Everything has been seamless without any problems. But we know that SUSE support is very good, and if there are any issues, they will be able to help us.
Which solution did I use previously and why did I switch?
We have experience using Red Hat. To run SAP, we would recommend SUSE Linux Enterprise. Red Hat is also very good, but SUSE Linux Enterprise is a master in the SAP market.
How was the initial setup?
The initial setup was straightforward. Also, if it is deployed on cloud, it's very straightforward. The deployment can take from ten to 30 minutes.
What other advice do I have?
I rate this solution a ten out of ten. SAP HANA and SUSE Linux Enterprise are the best to run the SAP business. Currently, all the features available in the market are integrated into SUSE Linux Enterprise.
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
DevOps Analyst at Arcelormittal
Great Linux-based solution with excellent documentation
Pros and Cons
- "SUSE Linux's most valuable feature is the documentation - there is a lot of documentation about how to create custom servers."
- "SUSE Linux could provide more information about cost and the details of how clustering works."
What is our primary use case?
I use SUSE Linux as a vehicle for processes where the company has security baselines.
What is most valuable?
SUSE Linux's most valuable feature is the documentation - there is a lot of documentation about how to create custom servers.
What needs improvement?
SUSE Linux could provide more information about cost and the details of how clustering works.
For how long have I used the solution?
I've been using SUSE Linux Enterprise for a year.
What do I think about the stability of the solution?
SUSE Linux is stable.
What do I think about the scalability of the solution?
SUSE Linux is scalable because the Cloud offers different sizes of VMs if we need more CPUs.
How was the initial setup?
The initial setup was moderate.
What about the implementation team?
We used a partner team.
What other advice do I have?
SUSE Linux is a great Linux-based solution, of which there are few that support SAP systems and HANA databases. I would rate it eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Program manger at a consultancy with 10,001+ employees
Simple setup, scalable, and reliable
Pros and Cons
- "SUSE Linux Enterprise is stable."
- "The price of SUSE Linux Enterprise could improve, it is too expensive."
What is our primary use case?
We use SUSE Linux Enterprise to migrate SAP workloads to the cloud.
What needs improvement?
The price of SUSE Linux Enterprise could improve, it is too expensive.
For how long have I used the solution?
I have been using SUSE Linux Enterprise for a long time.
What do I think about the stability of the solution?
SUSE Linux Enterprise is stable.
What do I think about the scalability of the solution?
I have found SUSE Linux Enterprise to be scalable.
We have approximately 700 to 800 users using this solution.
How was the initial setup?
The initial setup of SUSE Linux Enterprise is simple.
The time of the implementation depends on the project, such as the length of time and how many VMs you have. For example, if I need to have 100 VMs I will need three people.
What's my experience with pricing, setup cost, and licensing?
The price of SUSE Linux Enterprise could be cheaper. Other solutions, such as
Red Hat.
What other advice do I have?
I would recommend this solution to others. We have to provide solutions that work for our clients.
rate SUSE Linux Enterprise an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Technical Project Manager at a university with 10,001+ employees
Offers a secure and mature operating system; consumes less memory than other systems
Pros and Cons
- "The solution offers a secure operation system."
- "The free version sometimes has security holes."
What is most valuable?
I like the fact that SUSE has a secure operating system. SUSE is one of the more mature versions of Linux and one of the best out there - it's very easy to install and upgrade. One of its advantages is that it doesn't consume as much memory as other operating systems and you can trim it down. If you're trying to fortify the operating system it's very easy. If you were using Windows you'd have to do all kinds of things and it would take a lot longer, it's easier with Linux.
What needs improvement?
I think the solution needs to move away from offering so many community or feature software. They need to develop something similar to Marketplace in AWS. SUSE has a tool that allows you to patch and update and install free software to separate channels. It provides a channel to patch the operating system and add new features and another channel to deal with installing free software. When you use the tool you're dealing with everything and for security reasons I think they need to separate the free software because it's a risk, especially nowadays when we're doing a lot of fortification or strengthening the operating system. We need to have the ability to not have to deal with all the free software because it sometimes has security holes. They really should just focus on the operating system updates and give the administrator the ability to put a block on all the free software. In other words, I just want the operating system updates.
For how long have I used the solution?
I've been using this solution for about seven years.
How are customer service and technical support?
I haven't had contact with technical support. I downloaded the free version of SUSE and never purchased SUSE products. It's old, but you can use it. It's unlike the IBM Linux version, there's no free IBM Linux out there for now.
How was the initial setup?
The initial setup is straightforward. One of the things I like about Linux is that it's a lot easier to update than, for instance, Windows. I have experience with Windows, but the last eight years I have been using primarily Linux and only use Windows when I need to clean because sometimes you try to watch videos on Linux and they don't work or require you to install an additional decoder. As far as patching goes, Linux is a lot easier to patch than Windows and a lot easier to protect than Windows, I think.
What's my experience with pricing, setup cost, and licensing?
I haven't kept up on licensing costs, I haven't been selling or supporting products on a day to day basis.
Which other solutions did I evaluate?
In terms of other similar solutions, I know that Red Hat Linux is more complex than the standard Linux distribution but it's better because it has so many extensions and so many different products within the Red Hat family. It's a lot more mature than SUSE. Now that IBM has bought Red Hat it's going to become even better. It can become a serious competitor in the cloud, although they need to standardize the naming conventions and there isn't a convention as with Amazon where it's very easy to understand the cloud features and products, and they have a well-organized system. IBM doesn't have that.
What other advice do I have?
I've had this version of SUSE for a while and just patch it and carry out the software updates because I want to keep my environment stable. When I was installing my multiple systems, I selected the best update of the lot and SUSE was one of them. I selected several different Linux distributions. I have the SUSE Linux, Fedora, Scientific Linux and I have Mango Linux. I wanted to develop a feature on my laptop that would allow me to run multiple operating systems concurrently and have multiple keyboards on the laptop, rather than having to switch between them. It's a work in progress.
I rate this product a nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Solution Architect at Econet Wireless Zimbabwe
Flexible, stable, and works well with web-based applications
Pros and Cons
- "The main feature is that Linux is flexible to work with for most web-based applications."
- "I would like to see better functionality for interacting with cloud-based systems."
What is our primary use case?
We use SUSE Linux on some of the servers that are in our data center.
What is most valuable?
The main feature is that Linux is flexible to work with for most web-based applications.
What needs improvement?
I would like to see better functionality for interacting with cloud-based systems.
For how long have I used the solution?
We have been using SUSE Linux for more than 10 years in this organization.
What do I think about the stability of the solution?
This is a very stable product and we plan to continue using it in the future.
What do I think about the scalability of the solution?
SUSE Linux is very scalable. Much of our organization of approximately 1,000 employees use these systems for different functions.
How are customer service and technical support?
Once in a while, we contact technical support, although the systems are so stable that this rarely happens. We the certified people that we have, it's straightforward.
Which solution did I use previously and why did I switch?
We have also used Windows Server for the same purpose. We found that on Linux, it is easier to use compared to deploying on Windows Server for some of those web-based applications. We do not need to have much interaction with it.
How was the initial setup?
The initial setup is straightforward and because we are using VMware, and we already have a set of templates, the installation takes maybe 30 minutes at most.
What about the implementation team?
We take care of the deployment ourselves. We have certified SUSE Linux personnel that are in charge of those systems.
Our data center team is close to 10 people and they handle maintenance. This team is not only in charge of SUSE Linux, but all of the other systems that are there. For example, you would find somebody who is both Red Hat certified and SUSE Linux certified and this person would administer those servers.
What's my experience with pricing, setup cost, and licensing?
When we first implemented this product, we had licenses for support. Although because of the stability of the systems, we did not use it much so we scaled down on support.
Which other solutions did I evaluate?
We did not switch from another product, as such. We have been using SUSE Linux for some time. We do have a mixture of different Linux servers that we use and we continue with this product because it's stable.
What other advice do I have?
We have a variety of versions, and the one being used depends on the application, or what the developer prescribes. We have the latest version, as well as version 11 and version 12.
Overall, this is a good product and I can recommend it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution specialist Data and AI at a tech vendor with 10,001+ employees
Good features and functionality with helpful support
Pros and Cons
- "From a functionality perspective, the suite is quite rich. We like that."
- "Compared with the competition, of late actually, the solution has increased its pricing tremendously."
What is most valuable?
The features are pretty good.
It is fairly stable.
Technical support has been okay.
From a functionality perspective, the suite is quite rich. We like that.
What needs improvement?
Compared with the competition, of late actually, the solution has increased its pricing tremendously. They need to work on making it more competitive.
We've recently witnessed some glitches within the product.
For how long have I used the solution?
I've used the solution for seven years.
What do I think about the stability of the solution?
While the product started out as a very stable product, as of late there are some glitches that are happening. We really don't know the root cause of it yet, however. It's just noticeably not as stable anymore.
How are customer service and support?
We've dealt with technical support in the past and they've been okay. We have no complaints.
What's my experience with pricing, setup cost, and licensing?
The pricing was recently raised. They are not as competitive as they were before.
What other advice do I have?
I'm a reseller.
I'd rate the solution eight out of ten. We're mostly happy with the product. If they fixed the pricing and the performance, I would rate it higher.
Disclosure: My company has a business relationship with this vendor other than being a customer.
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