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Terry Cheung - PeerSpot reviewer
Managing Director at TopSOC
Real User
Apr 30, 2022
Quick to deploy, cost-effective, and reliable
Pros and Cons
  • "The solution is cost-effective and easy to manage."
  • "Support could be improved."
  • "The Sophos support is bad. It needs to be improved."

What is our primary use case?

We deploy the solution for our customers.

It is a next-generation firewall. It has all the security features and operates as a next-generation firewall for the company.

What is most valuable?

The solution is cost-effective and easy to manage.

It's a stable and reliable product.

The initial setup is straightforward and simple to manage.

What needs improvement?

I can't recall coming across any missing features. 

Support could be improved.

For how long have I used the solution?

We've been using the solution for two years now. 

Buyer's Guide
Sophos Firewall
October 2026
Learn what your peers think about Sophos Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,939 professionals have used our research since 2012.

What do I think about the stability of the solution?

The product is stable. the performance is reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

I'm not sure about the scalability. I've never tried to scale.

However, it's my understanding that you need to replace the firewall if you need to expand.

We have more than ten people on the product.

How are customer service and support?

The Sophos support is bad. It needs to be improved. they are not helpful or responsive enough. The system for support is not that good. Sometimes they are not able to resolve the issue. 

How was the initial setup?

It offers a pretty simple and straightforward setup. It's not hard to manage the process.

The deployment is quick. If you have the skills, the firewall may only take a few minutes to set up.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty reasonable. It's relatively cost-effective. 

There is a licensing fee the customer has to pay. The license is yearly. We have what I believe is a two-year agreement.

What other advice do I have?

I'd rate the solution nine out of ten.

The product is cost-effective and if you're not looking for high speed it's quite good.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
PeerSpot user
Architect of solutions at a tech services company with 201-500 employees
Real User
Mar 1, 2022
User-friendly security with quality disk encryption but lacks on-premise deployment options and firewall rules could use improvement.
Pros and Cons
  • "Sophos offers great disk encryption, anti protection, and the interface is very user-friendly."
  • "I would like to next release to be able to support on-premise deployment. The construction of the rules within the firewall could also use some improvement."

What is our primary use case?

We use this solution to secure the computers within our environment.

What is most valuable?

Sophos offers great disk encryption, anti protection, and the interface is very user-friendly.

What needs improvement?

I would like to next release to be able to support on-premise deployment. The construction of the rules within the firewall could also use some improvement.

For how long have I used the solution?

I have been using Sophos XG for about two years.

What do I think about the stability of the solution?

This is a stable solution, I have not had any issues in regards to stability.

What do I think about the scalability of the solution?

This is a scalable solution. We have about two hundred users in our company.

How are customer service and support?

I have not needed to contact support.

Which solution did I use previously and why did I switch?

We were using ESET prior to switching to Sophos. ESET was a very simple solution that was unable to detect malware or ransomware. We had an attack and needed to switch to a solution that supported ransomware.

How was the initial setup?

The initial setup was very straightforward and took about one week to complete.

What about the implementation team?

We used an integrator to compete the deployment. We have a contract with them so we do not need any in-house team members for maintenance. 

What other advice do I have?

I would recommend this solution as it offers good protection.

I would rate the solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Sophos Firewall
October 2026
Learn what your peers think about Sophos Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,939 professionals have used our research since 2012.
Real User
Feb 27, 2022
User-friendly, good load-balancing functionality, and it's easy to manage
Pros and Cons
  • "The interface is very user-friendly and it's easy to manage."
  • "All of the options should be available when I renew my subscription for the year. As it is now, there are some limitations."

What is our primary use case?

We are a digital design agency. We offer services such as website design and development, mobile applications, and more. We use Sophos XG to protect our network. It is also used for reporting and load-balancing.

What is most valuable?

The interface is very user-friendly and it's easy to manage.

The load-balancing capabilities are good.

What needs improvement?

All of the options should be available when I renew my subscription for the year. As it is now, there are some limitations.

For how long have I used the solution?

We have been using Sophos XG for between two and three years.

What do I think about the stability of the solution?

This is a stable product and we use it on a daily basis.

What do I think about the scalability of the solution?

I have not tried to scale this product.

How are customer service and support?

I have not had issues that required contacting technical support.

How was the initial setup?

The initial setup is simple. It takes approximately one hour to install, create the policies, and deploy.

What about the implementation team?

I deployed it myself.

If there are any issues then I can fix them because I have the expertise.

What's my experience with pricing, setup cost, and licensing?

The subscription costs approximately $300 yearly. I am satisfied with the price.

What other advice do I have?

Feature-wise, this is a good product.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1787565 - PeerSpot reviewer
Business Development Manager at Computer Learning centre
Real User
Feb 21, 2022
Secure, highly reliable, and good online support
Pros and Cons
  • "The security of Sophos XG is very good."
  • "Sophos XG could improve by coming out with more innovative feature developments."

What is our primary use case?

Sophos XG is used as a firewall to manage our WiFi connections.

What is most valuable?

The security of Sophos XG is very good.

What needs improvement?

Sophos XG could improve by coming out with more innovative feature developments.

The solution is secure, but security could always be better, they should work on perfecting the security of Sophos XG.

For how long have I used the solution?

I have been using Sophos XG for approximately a few years.

What do I think about the stability of the solution?

I have found Sophos XG to be very stable.

What do I think about the scalability of the solution?

The scalability of Sophos XG is great.

As our business grows we will increase the users using this solution.

How are customer service and support?

I have not connected the technical support from Sophos XG. I have only used online support from websites which was good.

How was the initial setup?

The initial setup is very easy, it took less than one hour.

What about the implementation team?

We used an integrator for the implementation of the solution.

We have two engineers for the deployment and maintenance of Sophos XG.

What's my experience with pricing, setup cost, and licensing?

The price of the Sophos XG is very good. There are not any licensing costs, it is a one-time purchase price.

What other advice do I have?

I would recommend Sophos XG to others. It is a good solution and I am satisfied.

I rate Sophos XG an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MohamedReda - PeerSpot reviewer
Network Security Engineer at gofaster
Real User
Feb 12, 2022
Helpful support, simple installation, but stability could improve
Pros and Cons
  • "The most valuable feature of Sophos XG is the VBM."
  • "For small to medium-sized businesses, Sophos XG works well, it is stable."
  • "Sophos XG could improve by being more stable and for it to be able to be used for large enterprises."

What is our primary use case?

Sophos XG is used for network security for RED devices, client servers, and VM servers.

What is most valuable?

The most valuable feature of Sophos XG is the VBM.

What needs improvement?

Sophos XG could improve by being more stable and for it to be able to be used for large enterprises.

For how long have I used the solution?

I have used Sophos XG within the last 12 months.

What do I think about the stability of the solution?

For small to medium-sized businesses, Sophos XG works well, it is stable.

What do I think about the scalability of the solution?

We have approximately 15 users using this solution in my organization and we do not plan to increase usage.

How are customer service and support?

The support we have received from Sophos XG has been good.

How was the initial setup?

The installation of Sophos XG is simple.

The time it takes for the implementation depends on many factors, such as how many features are required and the size of the business. However, for a small business, the process can take approximately one day.

What about the implementation team?

For small implementations, I can do the process but for larger implementations, I have an assistant.

What other advice do I have?

I recommend this solution to others for small to medium-sized businesses. 

I rate Sophos XG a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Terry Cheung - PeerSpot reviewer
Managing Director at TopSOC
Real User
Feb 4, 2022
Reliable, simple installation, and scalable
Pros and Cons
  • "The scalability of Sophos XG is good."
  • "Sophos XG is an on-premise next-generation firewall with comprehensive features and the console is centralized on the cloud."
  • "Sophos XG could improve Data Loss Prevention(DLP)."

What is our primary use case?

Sophos XG is an on-premise next-generation firewall with comprehensive features and the console is centralized on the cloud.

What needs improvement?

Sophos XG could improve Data Loss Prevention(DLP).

For how long have I used the solution?

I have been using Sophos XG for approximately two years.

What do I think about the stability of the solution?

Sophos XG is a stable solution.

What do I think about the scalability of the solution?

The scalability of Sophos XG is good.

We have approximately 20 users using the solution.

How are customer service and support?

The support is a bit behind compared to other vendors.

How was the initial setup?

The installation is straightforward and only took one and a half hours.

What about the implementation team?

We have one or two people for the deployment and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

My customers pay a license for one or three years to use Sophos XG.

What other advice do I have?

I would recommend this solution to others.

I rate Sophos XG a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1739214 - PeerSpot reviewer
Network engineer at a manufacturing company with 201-500 employees
Real User
Jan 6, 2022
All the features are contained within a single bundle and the solution comes with easy installation and a user-friendly GUI
Pros and Cons
  • "The solution comes with a common bundle which comprises all the feature."
  • "The solution is really cool and has a very user friendly GUI."
  • "While it is possible to configure between two of the solution's devices in the same model, the high available usually fails."

What is our primary use case?

We use the solution for incoming and outgoing computer traffic. It has advanced Samsung features, which means it adds IPS to each of the packets. It creates different zones and manages of each of them individually. It can also be managed from the central cloud solution, known as the super central. It works with most devices. 

The server comes with web server protection and and provides application, email and avenue protection, meaning the solution boasts many features. 

What is most valuable?

The solution is really cool and has a very user friendly GUI. 

It comes with a common bundle which comprises all the feature. There is no need to get one edition, just the license. With Cisco, I must get different bonds and types, but Sophos XG has all the bundles in a single box. 

What needs improvement?

While it is possible to configure between two of the solution's devices in the same model, the high available usually fails. We are talking about when there are two devices running concurrently. When it comes to the traffic, there is a distribution of load balancing and the upworking. This is what is meant by high availability. 

For how long have I used the solution?

I have been using Sophos XG for three years.

What do I think about the stability of the solution?

The solution is definitely stable. 

What do I think about the scalability of the solution?

For sure, the solution is scalable. 

Which solution did I use previously and why did I switch?

We did not use a different solution prior to Sophos XG. 

How was the initial setup?

The installation is extremely straightforward. 

Deployment takes one hour, tops. 

What about the implementation team?

Installation can be done on one's own. 

The same holds true of deployment. 

What's my experience with pricing, setup cost, and licensing?

There is no need to get one edition, just the licensing, as we are talking about a common bundle which encompasses all the features. 

Which other solutions did I evaluate?

Unlike Cisco, which requires the purchase of different bonds and types, Sophos provides all of the bundles in a single box. 

What other advice do I have?

I would recommend the solution to others. 

I rate Sophos XG as a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Director at REDCO
Reseller
Jan 5, 2022
Nice interfaces and good configuration
Pros and Cons
  • "The most valuable features are its nice interfaces and configuration, and the endpoint is also very good."
  • "Areas for improvement would be the access points and the on-premise version, which is very bad."

What is most valuable?

The most valuable features are its nice interfaces and configuration. The endpoint is also very good.

What needs improvement?

Areas for improvement would be the access points and the on-premise version, which is very bad.

For how long have I used the solution?

I've been using this solution for two years.

How are customer service and support?

The technical support is very, very bad.

What other advice do I have?

Sophos is about three or four years behind FortiGate. I would score this solution nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Vimesh Avlani - PeerSpot reviewer
Managing Director at Graftronics Pvt Ltd
Reseller
Dec 2, 2021
Provides excellent firewall endpoint and email encryption
Pros and Cons
  • "The solution offers a good firewall endpoint and email encryption."
  • "The stability of this product is good, we've never had any complaints from our customers."
  • "SD-WAN needs to be improved because it often fails at the network security level."

What is our primary use case?

We are resellers of Sophos XG and I'm the company's managing director. 

What is most valuable?

I like the firewall endpoint and email encryption that Sophos XG provides.

What needs improvement?

As with solutions like Palo Alto and other firewalls, the SD-WAN needs to be rigorously and aggressively improved because when we provide this solution to our customers, it often fails at the network security level. 

For how long have I used the solution?

I've been using this solution for seven years. 

What do I think about the stability of the solution?

The stability of this product is good, we've never had any complaints from our customers. 

What do I think about the scalability of the solution?

The scalability is fine. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs for this product are reasonable. 

What other advice do I have?

I rate this solution eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Alex Clerici - PeerSpot reviewer
System Integrator IT Manager at Tecnimex S.r.l.
Real User
Top 5
Nov 9, 2021
Integrates well with other Sophos solutions, efficient, and is reasonably priced
Pros and Cons
  • "Sophos began with a basic version and evolved into something more efficient in terms of performance."
  • "It integrates well with other Sophos products, such as the Sophos Firewall, Sophos Endpoint, and other features in a cloud platform, to help the customer better manage security on their site."
  • "I would like to have a more efficient login process."
  • "Technical support is always an issue, not just with Sophos but also with other brands. It is extremely difficult to interact with support within the time frame that the customer expects."

What is our primary use case?

This solution is used by both us and our customers.

What is most valuable?

As this product has recently changed, we are learning about the features of Sophos XG one step at a time.

Sophos began with a basic version and evolved into something more efficient in terms of performance.

It integrates well with other Sophos products, such as the Sophos Firewall, Sophos Endpoint, and other features in a cloud platform, to help the customer better manage security on their site.

What needs improvement?

I would like to have a more efficient logging process & real time analisys. The logging, expecially with EDR subscription, is something that needs improvement.

I would like to see email management improved to have more features and options for integrating with other solutions, expecially cloud based.

For how long have I used the solution?

We started working with Sophos XG when it was known as Astaro AG. I have been working with this solution for more than 10 years.

How are customer service and support?

Technical support is always an issue, not just with Sophos but also with other brands. It is extremely difficult to interact with support within the time frame that the customer expects.

In general, it takes more time to solve a problem, and better independent actions are required.

How was the initial setup?

The initial setup can be difficult. You should be familiar with Sophos or have prior knowledge of it, as it requires concepts from older versions of Sophos, the Sophos SG, the Cyberoam environment, and everything that has recently been introduced.

It is better to have some training before using this solution.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable in my opinion.

Which other solutions did I evaluate?

I began looking into Fortinet solutions simply to compare some features.

What other advice do I have?

I would always recommend conducting a thorough analysis before deciding on a solution because Sophos may have some oversight for some of the tasks. It is beneficial to examine the environment that the Sophos product will be used, considering the integration with other features.

I would rate Sophos XG an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
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Download our free Sophos Firewall Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2026
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Buyer's Guide
Download our free Sophos Firewall Report and get advice and tips from experienced pros sharing their opinions.