Sophos Endpoint Reviews

The solution is used for endpoint protection and recovery. We have XDR.

We also use firewalls and access points. The product interacts well with other Sophos products we have.

We are getting too much logging sometimes. The logging issues must be fixed. We need more control over loggings. The solution must provide integration with SIEM solutions.

I have been using the solution for five years. I am using the latest version of the solution.

I rate the tool’s stability a nine out of ten.

I rate the tool’s scalability an eight out of ten. In my organization, 300 people are using the product. Depending on the growth of our organization, we might increase the usage.

Five to six years ago, we used McAfee and Trend Micro.

It is a cloud solution. Sophos has its own cloud environment. We log in to the Sophos environment and manage configurations and log-ins. I don't know where it is hosted. It has an agent on the endpoints. We need to install the agents. It is done remotely from Sophos or by Microsoft Intune. We have a connection to Intune.

It took us a few minutes to deploy the agents. There’s not much work for us when we roll out new devices. We do a bit of maintenance. Maintenance is done automatically by Sophos. We only have to ensure that the adjustments are right on the dashboard within the Sophos environment.

The tool’s price is the same as its competitors. It is not the cheapest, but it is not the most expensive. I rate the pricing a five out of ten.

We evaluated Microsoft Defender. It was not very clear to use. Sophos was easier to manage.

The firewall management is on the local dashboard, but it is also manageable on the cloud. We have a solution provider who provides us with technical support. I will recommend the product to others. We have no problems with Sophos. We have had no ransomware attacks. Overall, I rate the solution an eight out of ten.

It's similar to Sophos EDR in terms of security. The key features include malware protection, antivirus, and ransomware defense. Data Loss Prevention (DLP) is also a reason we chose it. There are many other features. 

The performance and scalability are impressive. We can install it on various computers.

There has been an increase of about 7-10% in recent months. That's why we face issues with customers who have been using it since 2017. 

I have been using it since 2017. 

It's quite stable. I'd rate it a ten out of ten.

It is a scalable solution. I would rate the scalability a ten out of ten. One of our customers has 500 employees and the product has around 50 end points. The number of users varies and it is easy to scale. 

The customer service and support by Sophos are good. We don't have any complaints about that product because they help us 24/7. So, if we have any problem, day or night, and we can't solve it, we contact Sophos' technical team. We try to call the local technical team first, and if that doesn't connect, we go directly to customer support. We don't have any problem. If there's a problem, we can usually resolve it within one or two hours, depending on the issue.

Positive

The setup is quite straightforward. We have around 35 customers with branches across India, using various Sophos products, including MDR and the Endpoint Suite.

The deployment takes about 3-4 minutes per machine. It's available in both cloud and on-premises versions. Installation time is similar for both, around 4-5 minutes.

The deployment process is standard across most software. After installing the software, we enter the license number or sync it with a registered email.

We have 25 technical staff members who are knowledgeable in installing various software, including Sophos products.

ROI is in a very good position because the customer is also happy.

The pricing is reasonable, though there has been an increase of about 7-10% in recent months. Most of the customers buy it for three years. We have a few customers using it on a yearly basis. They pay an extra amount, and anyone who buys it for three years will benefit from the price.

If a customer increases their office users, we have to support that. I provided a license for 100 users to a customer, and after a few months, they increased their computer users. So, you have to provide two or three new licenses. You have to add this to the existing license.

I would recommend using this solution. Overall, I would rate the solution a ten out of ten. 

I use Sophos EPP Suite locally on a server for blocking websites and unknown applications.

Sophos EPP (Endpoint Protection) Suite has significantly improved our organization's cybersecurity posture in several ways:

Sophos' advanced threat detection capabilities have helped us identify and block sophisticated attacks, reducing the risk of data breaches and ransomware attacks.

The suite's centralized management console has simplified the deployment, monitoring, and reporting of endpoint security, saving our IT team time and resources.

Sophos EPP Suite has helped us meet regulatory requirements and industry standards, ensuring the security and integrity of sensitive data.

The suite's proactive protection and automatic updates have minimized system downtime, ensuring business continuity and productivity.

The most valuable features of Sophos EPP Suite are the security and scanning of streaming media. Additionally, the solution is simple uninstall.

The solution could improve in configuration and the central logging and dashboard.

I have been using Sophos EPP Suite for approximately two years.

The solution is stable.

We have 100 users using this solution and will increase it to 150.

Sophos EPP Suite is scalable.

I have not used technical support from Sophos EPP Suite.

Neutral

The initial setup of Sophos EPP Suite is simple and it takes more than 10 minutes.

We did the implementation of Sophos EPP Suite in-house.

There is an annual license to use the solution.

We use two people for the maintenance of the solution.

I would recommend Sophos EPP Suite to others.

I rate Sophos EPP Suite an eight out of ten.

We sell all Sophos products. We are a distributor. So, I only see the business from the partner's perspective.

We sell the entire EPP product range of Sophos.

It's a pretty good product. It's on level with other products in the market.

The integration within Sophos is pretty good. It is acceptable if you talk about integration with other SIEMs or other technologies, but it is EPP.

It's not a very specialized product for the Endpoint. It's interesting if you are a customer, you buy the next-generation firewall, you buy everything from Sophos, and you have a completely integrated view. And then you don't care about the fact that probably there is a specialized product that can do something more.

Sophos needs to have better CNA and better software solutions.

I would also like to see more integration with different platforms. 

I would rate the stability a six out of ten. 

Our customers are mainly medium-sized companies. There is also a mix of some small companies, as we are in Italy and have very few large companies.

The customer service and support are pretty good. Even they're not an Italian company, they now have a very large support for the Italian company. 

Normally, the business partner that chooses to sell it is because they use Sophos, they know Sophos, and it's pretty accessible in terms of the features that the product has. 

Honestly, Sophos is not our gold mine, it's a product just like another.

If I were to recommend any endpoint, it would be Cylance.

From my perspective, it is not the most expensive, it is aligned with the market.

It's not a very specialized product for the Endpoint. It's interesting if you are a customer, you buy the next-generation firewall, you buy everything from Sophos, and you have a completely integrated view. And then you don't care about the fact that probably there is a specialized product that can do something more.

Overall, I would rate it a seven out of ten. It is an acceptable product but probably not the best you can buy in terms of endpoints. It could be very interesting if you have a complete vision of Sophos products, just like Fortinet.

It is acceptable. You have to consider you want to be a general cybersecurity company. 

So, for specific products, you can find someone who could be more aggressive in terms of being aligned to the latest kind of attack or something like that. 

If you consider the generalist vendor in cybersecurity, just like Fortinet, just like Sophos, they are pretty good.

We primarily use it for endpoint protection. 

The anti-ransomware engine and the crypto-guard capability are most valuable. 

DeepGuard and CryptoGuard, those engines, basically shield against encryption attempts. They detect and block suspicious behavior before your files get locked.

The network isolation feature is brilliant. Sophos firewalls work seamlessly with the endpoint suite. If a threat pops up anywhere on the network, the firewalls and endpoints communicate instantly, allowing us to isolate the infected device and stop it from spreading.

The solution needs to perform better or update its anti-ransomware and anti-malware engines to keep up with the latest hacking techniques.

So, I would like to see a better update on the anti-malware engine.

I have been using it for three years now. 

It is a stable solution. I would rate the stability a ten out of ten. 

It is very scalable. I would rate the scalability a nine out of ten. 

My clients are a mix of small, medium, or enterprise businesses.

There is room for improvement in the support. More easily available contact numbers would be good.

Positive

I would rate the initial setup experience a nine out of ten, with ten being very easy.

The deployment time depends on your environment. For a full site, it will take eight hours using Group Policy Objects (GPOs) to push it through as long as all machines are on the network simultaneously. Otherwise, it'll take longer.

The pricing is reasonable. The license cost depends on the number of employees you cover.

I would suggest opting for a fully cloud environment, as it's a cloud-based infrastructure.

Overall, I would rate the solution an eight out of ten.

I use Sophos EPP Suite for Sophos Connect Version 2.2.90.

The most valuable feature of the solution is that it works fine.

The product is not secured and doesn't offer a fast connection. From an improvement perspective, the product should be made more secure and should be able to provide a faster connection to users.

I have been using Sophos EPP Suite for five to six years.

Stability-wise, I rate the solution a ten out of ten.

Scalability-wise, I rate the solution a ten out of ten.

My company has more than 1,000 users of the solution.

Whether my company plans to increase the solution's usage depends on our company's usage, requirements, and infrastructure side, where we already use the firewall from Sophos along with the VPN services provided by Sophos.

My company has contacted the technical support team of Sophos, and our experience with them has been good.

I don't know whether the solution's setup phase was complex or easy since it was a process taken care of by my company's IT team.

The solution's setup phase takes around five to ten minutes.

The solution is deployed on an on-premises model.

My company has an IT team to take care of the deployment and maintenance of the solution.

My company did not seek help from outside, so the deployment was carried out in-house since my company has a policy that states that the deployment model should be on-premises only.

A yearly subscription has to be purchased or made towards the licensing cost of the solution. The solution is an affordable or an economical one for corporate houses. I don't know if there is any additional cost support from the standard licensing fees of the solution.

I use Sophos Connect client for VPN. The speed of the connection depends on one's network infrastructure.

I recommend the solution to those who plan to use it.

Those who want VPN connections can definitely go ahead with Sophos since it offers good features and security.

I rate the overall solution a ten out of ten.

Earlier deployments were on-premises, but we have worked on the on-cloud and on-prem setup phases wherein the use cases were about protecting all the endpoints as there was a, you know, increase in the remote work-from-home and office happenings. There was a requirement for a customer to track the endpoints as well and not give them access to pen drives or any other things as it was an office setup or office assets. So that's the kind of policy I have created. Also, use cases included in a way, like, some URLs had to be blocked, certain URLs should not work while ensuring that applications are secure. So, whatever applications an IT administrator is providing, we have to give access to the applications. There was one of the use cases wherein some users were trying to do a POC on simulators, where the attack would be generated in certain machines, and how Sophos is trying to protect that. So, they wanted to see that. So that was also being evaluated from my end. Sophos proved around seventy percent protection score, while the other antivirus solutions were not able to do that. With the value added by Sophos, we can say that Sophos is very big in terms of endpoints.

It has web gateway protection. It can filter out at the granular level for the URL filtering and everything. So it can also give you all the detailed reporting wherein what file has been executed. Also, it has a lightweight agent wherein it has a huge database where it is constantly upgrading. Based on that, it becomes effective in catching certain threats.

The update part is a bit tricky in the solution. Sometimes what happens is the client thinks that the agent is holding, causing the CPU or memory to spike up. So that is where the issue occurred, which was reported earlier. In short, the solution's update part's shortcoming is an area to be improved.

There should be granularity in terms of filtering. So, if you say application-based filtering, then there should be some layer-7 filtering added.

I have been using Sophos EPP Suite for five to six years.
My company is an SI for the solution. Also, I am using the solution's latest version.

The agent was creating the features. So, the memory of their laptop was spiking. In terms of the cloud, there is a bit of lag whenever we try to log in on Sophos, which is not that much, but sometimes I figure out when that is there. If you log in, you have to wait for some time until the circle spins up before setting up the dashboard. So it takes some time, even though if you apply certain policies, it takes some time to get onto the system.

If you have purchased a license for two hundred users, and then the customer says that there is a sudden increase in our recruitment after three months, because of which four hundred people have to be hired. Then, you can suggest or ask to get them to get an add-on license from Sophos. So then, they will provide a hundred users based on the remaining timelines. Like, suppose you have purchased for three years and one year has already passed for those endpoints, then you add it for two years for those hundred new users, and you'll get the licenses. So, its scalability is good.

Scalability-wise, I rate the solution an eight out of ten.

One of our clients was large, with one thousand users, and others were midsized, with around three hundred to five hundred users.

The support is not that good. The support's approach needs to be changed, especially from their end, because even though you try to send a mail or you do a phone call, based on the severity, the reply never comes from their end. I mean, it takes around two minutes for a person to reply. Initially, I have only done the research and development part to resolve the issues.

I rate the support a six out of ten.

Neutral

Speaking of compatibility, it is not compatible with Windows 10, which is pretty much understandable. Microsoft itself is at an end-of-life stage. So, it will not support that kind of environment, and the agent can be installed on Windows 10 or a higher version. I have faced these challenges wherein it was a legacy system of Windows 7, and the customer was trying to install it on that. After checking with the product management team of support, they mentioned it would not work.

The setup is very easy, which takes around twenty minutes to set up the cloud setup and the licensing portal. Then, if you talk about the agent, the agent will also take around twenty minutes or fifteen, or twenty minutes depending on the speed of the desktop or laptop. Regarding deployment, it takes, like, forty minutes to deploy completely. For one agent, if you wanted to install it on a large scale, then there should be involvement of the servers team which will use WSUS to import those files and try to execute with the script. So for a particular one agent or two agents, it might take around, like, half an hour, especially if you are very well versed with it and if you create certain policies. So, policy creation is also very easy. Instead of using the default policy, we can use or create our clone, basically. That is the best option where we can clone it, and we can directly get it to our set of policies.

The number of users depends on how you scale or what type of deployment is required. So if I am using only twenty-five users, which is their base bundle, that includes ten to twenty-five users, one engineer is enough for deployment and to install the agent in the machine of other users. So, it can take one or two weeks maximum for a particular engineer if they fully work for at least four to five hours a day.

As Sophos is already doing the maintenance, we have to understand where exactly the laptop is being carried from by the users, and once it is received, we already know that basic checks are to be done on those laptops. Else, you may have a solution deployed to take care of other things. So maintenance in terms of checking the policies, we have to do that, and we have to check which laptop is creating the issue from the dashboard. So, we can do that, and we can isolate that and patch it based on the requirement. If you have a thousand users or two thousand users, it is difficult for a particular user to decide how many people are required for maintenance. If you deploy it with the help of a certain engineer, initially, you might get certain threats that are bombarding the portal. But later on, you can remove those resources one by one. So, initially, you can add five people if you have a thousand users, and slowly, you can remove them later on.

Price-wise, it is cheap. We need to pay 1,500 to 2,000 INR per user. The licensing of the solution is on a yearly basis. Customers have to initially pay for the cloud portal and then for the subscription licenses.

On a scale of one to ten, where one is very cheap, and ten is very expensive, I rate the pricing a three out of ten.

I recommend the solution to those planning to use it. I rate the overall solution a nine out of ten.

I mainly use this software for managing my business operations and enabling efficient port forwarding to make my applications accessible on the Internet. It helps me handle my portfolio needs and occasionally aids in device management for monitoring network traffic.

Sophos EPP Suite stands out with its user-friendly dashboard and strong web filtering features for enhanced online security.

In terms of improvement, the main challenge is setting up VPN connections. I have tried online resources and even turned to Kubernetes for help, but the primary issue I face is the complexity of creating VPN connections, and I'm seeking ways to make this process easier. Additionally, I have also faced difficulties with web filtering. In future Sophos releases, I would like to see simplified processes. For example, make port forwarding setup take just two or three clicks, streamline web filtering to two or three steps, and ease the separation of PCs from mobile devices within five clicks. The aim is to make these tasks more user-friendly and less time-consuming.

I have been working with Sophos EPP Suite for a few years.

It is a stable solution. I would give it an eight out of ten for stability.

In my personal usage, I have set up Sophos EPP Suite for two scenarios. The first has over 50 users, and the second, in a hospital, has fewer than 60 users. The second deployment is still in the testing phase, with around 15 active machines on the network currently.

I usually turn to internet searches and Sophos documentation from their website for help when I face issues or have specific needs, so I haven't needed to contact Sophos technical support directly.

I have experience with SonicWall. I used it about twelve years ago.

The initial deployment is quite easy and it takes less than an hour to deploy the solution. Setting up the basic installation and getting internet access is straightforward. However, complexity arises when trying to apply specific rules to the system, which can be a real challenge. I'm not currently handling maintenance for this product in the client's environment. In the past, I attempted to do so by trying to renew licenses for two devices, but the response was negative. I'm considering trying again and hoping for a better outcome in the future.

I find the pricing of the product to vary in different ranges. While it is not overly expensive, it can be a significant cost from the client's perspective, which makes me cautious about spending the money. I would rate it as a seven out of ten in terms of affordability.

I would definitely recommend Sophos EPP Suite to others. Overall, I would rate it as an eight out of ten.