What is our primary use case?
Our main use case for RedHat 9 with support by ProComputers is testing, in a test matrix for clients and, in general, also for some users of the environment.
A specific example of how I use this solution in tests is the validation of Ruby applications, which is the main focus and the language currently used in my company. We need to validate in some environments, and we also carry out some tests on top of the RedHat platform.
We use RedHat because of its scalability and security, and the RedHat name itself brings confidence and security to our corporate environment.
How has it helped my organization?
The biggest positive impact RedHat 9 with support by ProComputers has had on my organization is the volume of tests and the stability we have in the environment, which allows us to reproduce the client’s scenario with as much reliability as possible within our environment.
The stability from using RedHat impacts my team’s work by providing productivity gains and reducing failures, as we know we are working in a stable environment. We gain time, quality, and speed in our deliveries while not needing to make adjustments regarding the operating system. Although we can’t force any client to use RedHat, we provide guidance and direction, when possible, towards using the platform.
What is most valuable?
The best features that RedHat 9 with support by ProComputers offers me and my team include usability in general, package dependencies, and reliability. I think these are very relevant points for the system.
Regarding package dependency, this feature makes our team’s day-to-day work easier because of reliability. For example, I can apply a build in production, within our working language, and know that I can reproduce it in any scenario within RedHat. As for package management, because RedHat is behind this package distribution, I know I am not going to find any broken package. This provides reliable packages, differently from some versions that fetch public sources without review, which may arrive with a security flaw or a CVE that was not handled. So, when talking about RedHat, it is about associated reliability and credibility.
What needs improvement?
In my opinion, RedHat 9 with support by ProComputers could be improved regarding the interface, as it still brings a legacy that I see as a bit 1990s. I think the interface redesign should be worked on a bit, bringing it closer to current standards and usability, along with other improvement points.
In general, for those who come from the RedHat school or have a past with RedHat, I don’t have much to comment on, other than perhaps greater ease in direct contact with support through the environment itself, or guidance help in the preferred language of the user.
For how long have I used the solution?
We’ve been using RedHat 9 with support by ProComputers for approximately two years.
How are customer service and support?
As a benefit, RedHat has bundled support, which I can trigger when possible. A negative point, often, when speaking of Brazil, is that the support seems a bit distant from our reality. In any case, I do have this support so that I can have this contact in case of doubts or questions about the use of the environment.
What other advice do I have?
On a scale of 1 to 10, I would rate RedHat 9 with support by ProComputers a nine.
I chose that number because it practically reaches excellence. However, I always consider that excellence depends on one’s point of view at that moment, and I think there are some features to be worked on in terms of usability that are still crucial points in the platform’s development.
Regarding the AI features of RedHat 9 with support by ProComputers, I think they are appropriate for the environment as applied innovation, but they are still a bit lacking compared to the direction we see in other AIs, such as Copilot associated with Microsoft. Today you see Copilot having more autonomy in some actions, perhaps because of the integration of the Microsoft ecosystem, which we don’t see today in RedHat.
Regarding the accuracy and reliability of results from the AI features of RedHat 9 with support by ProComputers, I believe they have reliability within an acceptance parameter of 80%. I think it is still a tool, an add-on to be developed and polished, but without a doubt, it is an interesting feature that can be applied in day-to-day work.
RedHat 9 with support by ProComputers is implemented in my organization on-premises, and we are still evaluating its use in the public cloud.
The main advice I would give to others considering using RedHat 9 with support by ProComputers is to focus on security, reliability, and confidentiality. It is a platform in full development with all the technological apparatus and RedHat support behind it. Although I always raise criticism regarding Brazil support being a bit difficult to contact or at least not very well publicized, I do recommend using it, especially considering stability and security.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.