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reviewer2304570 - PeerSpot reviewer
Cloud Virtualization Owner at a tech vendor with 10,001+ employees
Real User
Nov 5, 2023
Can be used for virtualization and multi-cloud environment integrations
Pros and Cons
  • "The most valuable features of Red Hat Enterprise Linux are the mobile applications and getting real-time notifications."
  • "A lot of improvement is required to get security compliance, especially with the privacy of the data, managing it, and storing it."

What is our primary use case?

We use Red Hat Enterprise Linux for virtualization and multi-cloud environment integrations.

How has it helped my organization?

Red Hat Enterprise Linux has improved our organization by at least 10% in the business unit and multiplies across the other business units as well.

What is most valuable?

The most valuable features of Red Hat Enterprise Linux are the mobile applications and getting real-time notifications. With other solutions, each cloud infrastructure is hard to manage with different notifications coming on, but Red Hat Enterprise Linux is able to go on-premises and cloud.

What needs improvement?

A lot of improvement is required to get security compliance, especially with the privacy of the data, managing it, and storing it.

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For how long have I used the solution?

I have been using Red Hat Enterprise Linux for five to seven years.

How was the initial setup?

The solution's initial setup involves initial hiccups going back and forth to the requirements and the architecture, but so far, so good.

What was our ROI?

We have seen a return on investment with Red Hat Enterprise Linux regarding timely customer delivery, leading with innovation, and going into cloud solutions. It has progressed, and the maturity level has improved. So, we are learning as we go along this journey.

What other advice do I have?

A lot of improvement is required to get security compliance, especially with the privacy of the data, managing it, and storing it. I'm sure Red Hat Enterprise Linux will be able to improve in the future.

Red Hat Enterprise Linux's effect on our system's uptime or security has been really positive. Especially with the customer's feedback coming out, I would definitely like to continue its usage.

It has enabled us to achieve 50% security standards certification. It doesn't fall into that domain, but the overall security policies do help integrate with it.

We use Red Hat Enterprise Linux in a hybrid-cloud environment. It has not yet supported our hybrid cloud strategy. It's still a work in progress, but I'm sure they will be able to do it in the future.

The knowledge base offered by Red Hat Enterprise Linux is really helpful, especially in connecting different cross-functional communities.

Our in-house monitoring services team with the network operating center manages our Red Hat Enterprise Linux systems regarding provisioning and patching. It has quite a good integration with Red Hat.

We have tried Red Hat Insights, and it's really helpful for the market competitive intelligence portal we have in-house and how it interacts with external parties.

We have tried Red Hat Enterprise Linux system roles, and it is helpful for on-time delivery.

We have tried the Red Hat Enterprise Linux web console. It has helped us 50%, and it still needs to be reviewed in more detail.

Overall, I rate Red Hat Enterprise Linux an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Cloud and Infrastructure Architecture at a comms service provider with 10,001+ employees
Real User
Apr 28, 2022
Well supported, straightforward to deploy, and the Smart Management features are helpful
Pros and Cons
  • "We use this product's built-in tracing and monitoring tools such as syslog and SAR (system activity reporter) to provide us with greater insight and visibility into what's going on."
  • "Overall, I think that this is a good product."
  • "I would like to see improvements made to the subscriptions and management of them."

What is our primary use case?

We use Red Hat for all sorts of use cases. This includes everything from running applications and databases, or the combination thereof, to building software for products that we use for embedded design.

My company has several RHEL implementations deployed in the field, including versions 4, 5, 6, 7, and 8.

How has it helped my organization?

RHEL allows us to run multiple versions of the same application with no problem. We have specific databases and specific versions of them running for the support team, even though some of them are not in support. It has lots of features for things like containerization.

We use a fair bit of Red Hat including other products such as Red Hat Satellite, Red Hat Insights, Red Hat Ansible, and Ansible Tower. We have also attempted to look at an OpenShift PoC. Red Hat seems to be doing a great job integrating their products. For instance, Satellite 7 will finally have all of the Puppet functionality Ansiblized. Overall, they're doing a great job integrating their stack to help make it better.

Having this integrated solution approach provides us with greater operational excellence because we can see what somebody is building. We have the environment captured and have visibility about what went into it for repeatability, reproducibility, scalability, and lots of other benefits.

What is most valuable?

The most valuable feature of RHEL is that it's well supported. It's a good Linux platform.

RHEL Smart Management gives you access to Satellite, which helps you do automated kickstart deployments. Satellite has a lot of control, giving you the ability to control content promotion, content YUM updates, caching, et cetera. You can have as much or as little overhead in compliance control as you want.

In terms of running and using applications, Red Hat is consistent regardless of the underlying infrastructure. It's implemented on VMware, Proxmox, KVM, and Hyper-V. Whatever underlying infrastructure you put it on, it's still Red Hat, which is great.

We use this product's built-in tracing and monitoring tools such as syslog and SAR (system activity reporter) to provide us with greater insight and visibility into what's going on.

What needs improvement?

I would like to see improvements made to the subscriptions and management of them.

For how long have I used the solution?

I have been working with Red Hat Enterprise Linux (RHEL) since 2013.

What do I think about the stability of the solution?

Red Hat is a super stable operating system.

RHEL is reliable across environments including bare metal, virtualized, hybrid cloud, and multi-cloud. I do not worry about things on Red Hat most of the time, at least not from an operating system perspective.

What do I think about the scalability of the solution?

This is a very scalable product.

From an administrative point of view, we have a team of 10 Linux admins but as far as consumers of the environment, we probably have between several hundred and 1,000 users. It is difficult to estimate precisely.

We have approximately 1,200 VMs with Red Hat Linux registered. We are going through divestitures so our company will be growing and shrinking our usage. We really don't know what next month will look like and whether these systems need to be replicated, duplicated, de-commissioned, et cetera.

I assume that in the future, we will maintain something close to 1,200 hosts.

How are customer service and support?

Red Hat support is great, and I would rate them an eight out of ten.

We have vendor support for our platform that we support internally. We don't often use Red Hat support but it's nice to know that they're there when and in case we need it. It's a good product, so we hardly ever actually have to open support tickets for Red Hat Linux, specifically.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We also use SUSE Linux and have some implementations that come packaged as an appliance from various vendors. We also have some Ubuntu requirements but those are not managed by the internal Linux operations team.

How was the initial setup?

The initial setup is straightforward. You start off by putting a disk in and specifying what partitions you want. Then, you can opt for a minimal OS or something with more features, such as a web server OS. Once you select what you need, it does some initial configuration and setup.

We always use a minimal configuration and build up from there. Our deployment process is a mix of legacy, where we do a manual install, versus a fully automated installation using Ansible.

For an end-to-end build, we normally take about 20 minutes. That's going from a bare minimum template to all of our security, InfoSec requirements, register to Satellite, register to Insights, etc. 

In summary, the installation is as straightforward as it can be for Linux OS.

What about the implementation team?

We purchase our subscriptions directly from Red Hat and handle the deployment internally.

What's my experience with pricing, setup cost, and licensing?

This is not a cheap solution but it gets you the support if you ever need it. That said, it's nice to know that having Red Hat support is there but it's always stable so I hardly ever use it.

The single subscription and install repository for all types of systems makes it simple to purchase and install Red Hat. We had Red Hat x86 before this, and when we wanted to purchase the newer version, their system made it easy to complete the purchasing and installation processes.

There are a lot of other architectures available that we don't use, such as RSCT. They can be obtained from the repository but aren't applicable to us.

In addition to the standard licensing fees, we pay for Smart Management. This gets the Satellite and Insights features, which I recommend.

Overall, their subscription, process, and repository make for a streamlined purchase and installation process.

Which other solutions did I evaluate?

We did not evaluate other options before choosing Red Hat. This has been the operating system in place since before I started with the company.

What other advice do I have?

One of the new features in RHEL version 8 is AppStream. We're still doing our RHEL 8 deployments and although we've started using AppStream, we haven't gotten very deep into it. Its use is on a very limited scope. RHEL 8 is about halfway through its lifecycle and we're still trying to see how it works.

When it comes to the deployment of cloud-based workloads, this solution helps to automate activities. We are just starting our cloud journey and as such, we currently don't have any cloud-based workloads. However, we plan to, and my understanding is that it will be much easier using Red Hat Gold images for Azure, AWS, etc.

My advice to anybody who is implementing this solution is to automate as much as possible. Overall, I think that this is a good product. I'm a pretty big proponent of Red Hat and in fact, as we speak, I'm wearing a Red Hat RHEL 8 shirt. 

I would rate this solution a nine out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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John Lemay - PeerSpot reviewer
Principal Systems Engineer at Greenway Health
Real User
Apr 6, 2022
Enables us to script deployment customizations and tailor each machine
Pros and Cons
  • "RHEL enables us to deploy applications and emerging workloads across bare-metal and virtualized environments and I find those workloads to be extremely reliable. The reliability is so good that I rarely find myself calling Red Hat support any longer. Support is the first benefit of using RHEL, but the second thing is that the platform is so stable that the need to use support is negligible."
  • "The reliability is so good that I rarely find myself calling Red Hat support any longer."
  • "There is potential for improvement when it comes to ease of use. It has become easier to use over the years but could be better still. Linux, in general, has never been a simple solution. It's usually a more complex solution than something like Windows. If there is a downside, it's that it is more complex than some of the other solutions."

What is our primary use case?

Our primary use case is that we use it for transaction servers.

We have it on-premises, mostly virtualized.

How has it helped my organization?

RHEL helps speed up our deployments. We don't use things like Kickstart and Satellite for deployments, because we usually just clone systems. But the ability to script customizations during deployments is particularly useful for us. It enables us to tailor each machine the way it needs to be.

We use RHEL to run multiple versions of the same application or database on a specific operating system and its features for managing them, things like Satellite and Insights, make management of multiple versions of an application server much simpler.

We use Red Hat Insights to monitor the systems and it is a godsend. It's like having an extra person on staff. Insights is a constantly updated database of CVEs and configuration best practices. It checks everything in the environment to make sure that it is patched, up-to-date, configured properly, and using industry best practices. When you look at the Insights control panel, you know either that everything is good or, if you have an issue, you know exactly where to look and how to fix it. Nine times out of ten, it even gives you an automation script to fix it automatically.

Other than Satellite, we also use Red Hat Ansible, but not Ansible Tower. They integrate very well with RHEL. They're tooled for integrating with it and they do that well. That integrated approach makes my life much easier. The primary function we use Satellite for is patching. Having something that's built to manage application environments and make sure that everything is patched correctly to use Ansible, plugs into everything else, including Satellite. You can use it to manage RHEL, Satellite, and other things, such as Windows and networking equipment. The tightest integration is with Red Hat.

What is most valuable?

RHEL enables us to deploy applications and emerging workloads across bare-metal and virtualized environments and I find those workloads to be extremely reliable. The reliability is so good that I rarely find myself calling Red Hat support any longer. Support is the first benefit of using RHEL, but the second thing is that the platform is so stable that the need to use support is negligible.

What needs improvement?

There is potential for improvement when it comes to ease of use. It has become easier to use over the years but could be better still. Linux, in general, has never been a simple solution. It's usually a more complex solution than something like Windows. If there is a downside, it's that it is more complex than some of the other solutions.

For how long have I used the solution?

I've been using Red Hat Enterprise Linux (RHEL) for about 10 years.

What do I think about the stability of the solution?

One of its most valuable features is its stability and reliability.

What do I think about the scalability of the solution?

We have applications that we've scaled quite significantly, with over a dozen servers running the same application, load-balanced, and RHEL scales quite well.

We have an installation of about 200 servers and about another 800 servers in our SaaS environment. We're looking to grow the environment where it makes sense. I like to take the approach of considering the appropriate tool for the job. We are primarily a Windows shop, but often the right tool for the job is Red Hat. That's where we would grow our environment, where it's appropriate and the right tool for the job.

How are customer service and support?

Our engagements with RHEL support are usually good. It's been a while since I've had to contact them, but they're good even when it's a significant issue that takes time. They don't even have any problems moving issues around through time zones and having support work on them around the world.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of RHEL is very straightforward. It's all menu-driven and most of the time there are only a few answers that need to be given during the setup procedure to get a system up and fully running in a few minutes.

We can get a system up and running in about 15 or 20 minutes if we need to. We can do a custom build and use the full build process, or sometimes we do virtual cloning and then just run scripts to individualize the machines.

RHEL's single subscription and install repository for all types of systems may be a bit of a stumbling point. It seems that the descriptions of the subscriptions change every year or two and it gets a little complicated. And the naming conventions they use in the subscriptions can be a little complicated.

As for maintenance and administration of RHEL, there are just two people in our organization who handle that, me and another engineer.

What's my experience with pricing, setup cost, and licensing?

The prices are comparable, and good for what is being provided.

Which other solutions did I evaluate?

RHEL is certainly more difficult to use than Windows, but it requires fewer hardware resources than Windows and, in my experience, it has also been more robust.

The fact that RHEL is an open-source solution isn't a concern, directly. Where it might be a factor would be when we're looking at using a tool for a particular need and we're looking for the best platform for it. That's the biggest factor.

What other advice do I have?

Make sure that you have well-trained engineers who are familiar with RHEL. If you are looking for a solution that runs in a mission-critical environment, you always want a supported solution. If you're looking for Linux, I don't think that there's a better-supported solution than RHEL.

In our particular scenario, our underlying infrastructure is either VMware virtualized or bare metal, although the latter was mostly in the past. Rolling out to a virtualized solution or rolling out to bare metal with RHEL—with the exception of the bits that are unique to those platforms—the operating system installation and the like are going to be very similar.

Overall, RHEL is a very solid solution.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Environment Manager at a financial services firm with 1,001-5,000 employees
Real User
Mar 4, 2023
Intuitive, with good security, and helpful technical support
Pros and Cons
  • "The most valuable feature of Red Hat Insights is that it is dynamic."
  • "The improvements, in my opinion, have to be done in the infrastructure of the Red Hat Satellite, it is very complex."

What is our primary use case?

The primary use of Red Hat Insights is to analyze the whole data set of the service to determine what is highly critical.

What is most valuable?

The most valuable feature of Red Hat Insights is that it is dynamic.

It is determined by the data. 

The use case is to determine how to obtain crucial factor information. 

And then, depending on the technical circumstances, you proceed, for example, to upgrade or alter configurations to implement modifications for security the use case is not the technical view.

It is the capacity for looking at critical factors.

What needs improvement?

The improvements, in my opinion, have to be done in the infrastructure of the Red Hat Satellite, it is very complex.

For how long have I used the solution?

I have worked with IT infrastructure for fifteen years. IT operations and IT infrastructure.

I started in this position as an Operating System, and coordinator of the Operating System team for two years. Only doing this

How are customer service and support?

Technical support is good, they are both helpful and quick.

How was the initial setup?

Red Hat Insight is the cloud view of Red Hat Satellite.

What other advice do I have?

It is difficult to rate this product, I am still new to it.

It's a very good product.

I would rate Red Hat Insights a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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