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reviewer2298879 - PeerSpot reviewer
Data Platform Engineer at a manufacturing company with 10,001+ employees
Real User
Nov 5, 2023
Comes with good tech support and security patching feature
Pros and Cons
  • "Red Hat Enterprise Linux is the underlying licensing system that our third-party tool uses. It offers convenience. We can open a case when we want to escalate anything."
  • "I don't like the UI changes that come with different versions."

What is most valuable?

Red Hat Enterprise Linux is the underlying licensing system that our third-party tool uses. It offers convenience. We can open a case when we want to escalate anything. 

The tool's insights included with licensing is good. Security patching is also a good feature for us.

What needs improvement?

I don't like the UI changes that come with different versions. 

How are customer service and support?

The tool's support is good. Sometimes, support comes from India. I try to wait and ensure remote support is from the US so that it fits the timeline. 

How was the initial setup?

The product's deployment is straightforward. 

Buyer's Guide
Red Hat Enterprise Linux (RHEL)
March 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.

What other advice do I have?

We are a big data shop that has around 700-800 nodes.

Red Hat Enterprise Linux Leapp was very helpful. It is very easy to use. 

Our servers run for 500 days, and we reboot them every 600 days. 

I search through Red Hat Enterprise Linux's knowledge base daily. 

We use Red Hat Enterprise Linux 8.6 since the third-party tool is compatible with it. 

We use satellites for the operating system and Ansible to do the configuration. 

I rate Red Hat Enterprise Linux a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2304558 - PeerSpot reviewer
Senior Infrastructure Engineer at a financial services firm with 10,001+ employees
Real User
Nov 5, 2023
Comes with patching feature but needs improvement in support
Pros and Cons
  • "Red Hat Enterprise Linunx's most valuable feature is patching."
  • "I am not happy with the tool's support. It is difficult to find knowledgeable people. It's hard to troubleshoot."

What is most valuable?

Red Hat Enterprise Linunx's most valuable feature is patching. 

What needs improvement?

I am not happy with Red Hat's support. It is difficult to find knowledgeable people. It's hard to troubleshoot. 

For how long have I used the solution?

I have been using Red Hat Enterprise Linunx since 2009. 

Which solution did I use previously and why did I switch?

We used Solaris before Red Hat Enterprise Linux. Solaris' environment is closed, while Red Hat Enterprise Linunx is open-source. 

What other advice do I have?

Red Hat Enterprise Linunx's knowledge base is good, and you can find answers there. 

I rate the product a nine out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
March 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
reviewer2298894 - PeerSpot reviewer
Software Development Engineer at a manufacturing company with 10,001+ employees
Real User
Oct 31, 2023
A rich ecosystem regarded for its exceptional stability and robust security features
Pros and Cons
  • "The knowledge base they offer has proven to be quite efficient and we haven't encountered any significant challenges."
  • "I believe it would be beneficial to notify the customer in advance of any planned maintenance so that we can better coordinate and plan our customer interactions accordingly."

What is our primary use case?

We use containers to create RPM packages for graphics drivers.

How has it helped my organization?

The main reason to use Red Hat Enterprise Linux is to maintain support for creating images for various purposes, including what we use for gaming. We rely on a range of supported tools and resources, and this enables us to build images tailored for specific target devices.

What is most valuable?

The RPM manager is paramount for us, as we need to generate these packages for our customers, enabling them to install the packages on their systems at a later time. The knowledge base they offer has proven to be quite efficient and we haven't encountered any significant challenges.

What needs improvement?

The technical support should be improved. I believe it would be beneficial to notify the customer in advance of any planned maintenance so that we can better coordinate and plan our customer interactions accordingly.

For how long have I used the solution?

We have been using it for six years.

How are customer service and support?

Recently, we encountered issues when the Red Hat server was in maintenance mode, and we attempted to capture images directly from another server for our builds. Although I set up alerts for planned downtime on the Red Hat server, I didn't consistently receive these alerts. I would rate it seven out of ten.

How would you rate customer service and support?

Neutral

What about the implementation team?

We follow a weekly patching schedule to fetch the latest updates. Our process involves applying these patches to the image and then generating containers, which we subsequently upload to our registry. We accomplish this using Ansible.

What other advice do I have?

The only inconsistency we've noticed so far is with the server, which might be the only aspect we could potentially raise concerns about. Overall, I would rate it eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2021031 - PeerSpot reviewer
Security Engineer at a tech services company with 10,001+ employees
Real User
Nov 28, 2022
Supporting OS software with built-in security and encryption that is easy to use and setup
Pros and Cons
  • "The security, ongoing support, and ease of taking a system and getting authorization from a government agency have helped the way our organization functions."
  • "The security, ongoing support, and ease of taking a system and getting authorization from a government agency have helped the way our organization functions."
  • "The cost of this solution could be improved."
  • "The cost of this solution could be improved."

What is our primary use case?

We use this solution as our operating system.

How has it helped my organization?

The security, ongoing support, and ease of taking a system and getting authorization from a government agency have helped the way our organization functions.

The built-in security features support certain security standards such as encryption. It is simpler to meet FIPS 140 encryption requirements such as the ATOs.

What is most valuable?

The ease of use of this solution has been most valuable. 

What needs improvement?

The cost of this solution could be improved. 

For how long have I used the solution?

I have been using this solution for two years. 

What do I think about the stability of the solution?

This is a stable solution.

Which solution did I use previously and why did I switch?

We previously used Linux. Red Hat meets our needs more comprehensively.

What was our ROI?

Our main ROI is in the ability to readily get ATOs.

What other advice do I have?

For somebody familiar with the Linux platform, it is not difficult to troubleshoot when using this solution.

I would rate this solution a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Associate Engineer at a financial services firm with 1,001-5,000 employees
Real User
Jan 15, 2021
A Linux distribution solution with good customer support
Pros and Cons
  • "Customer support is valuable."
  • "Of all those Linux systems, I think RHEL is much better, but I find Ubuntu much easier to use than RHEL."
  • "Their pricing and documentation can be improved."
  • "RHEL is expensive. The servers or cloud images are quite expensive."

What is our primary use case?

We deploy front-end and back-end software applications on RHEL, and it's our app server. Most of our app servers and our production servers are on RHEL. They're running on RHEL, and that's why they are profiting from it. I2C is the issuer in the processing payment industry. Basically, we do the issuer processing for credit cards, and all the bank magic that happens when you swipe a credit card is handled by us. We're also using RHEL servers for processing debit card payments.

What is most valuable?

Customer support is valuable. Because most of the Linux distros are open source, most of them don't have customer support. RHEL isn't open source, and that's why I prefer it more than other distros.

What needs improvement?

Their pricing and documentation can be improved. They need to have developer variance that's more developer-friendly and less costly. They have a free developer version, but that's very limited in terms of features from RHEL. They also need to build their own open source community.

For how long have I used the solution?

I've been using RHEL for about four months.

What do I think about the stability of the solution?

RHEL is very stable. Unlike Kali-Linux or Solaris, RHEL solutions are very stable. We have licensed projects, and they must be stable to provide all customers with instructions. They're stable, compared to other Linux options too.

What do I think about the scalability of the solution?

It's very scalable. When you're using the right machine and the right settings or right parameters, it's highly scalable

How are customer service and support?

Technical support from their customer service team is very good. They give responses unlike other Linux distros, and I think RHEL has better customer support.

Which solution did I use previously and why did I switch?

My current company was using Solaris before. I was using Core Linux for three to four years. From Ubuntu, I shifted to RHEL and Solaris because I changed companies and jobs. We are using RHEL and Solaris in my current job, and I had to shift to these operating systems.

I have used the Ubuntu Linux base, I have used Kali-Linux and Debian. Of all those Linux systems, I think RHEL is much better, but I find Ubuntu much easier to use than RHEL.

Ubuntu is Debian-based, and Red Hat is, I think VM based. Another difference is open source systems have less support. Still, the community of Ubuntu is very strong and answers your query very promptly. But Red Hat is a certified, licensed product, and customer support from them is very good.

What's my experience with pricing, setup cost, and licensing?

RHEL is expensive. The servers or cloud images are quite expensive. But I guess the client groups they target can afford that kind of a license. If you're a small business owner or a student and want to shift to RHEL, you must spend a lot of dollars. The developer version of RHEL has minimal functionality, but it's given away for free.

What other advice do I have?

I would tell potential customers that they should go for the latest releases. If they want to buy it, they should get a developer account from RHEL first and use that dev account before buying it. They might have some hands-on experience before spending too much money on Red Hat.

On a scale from one to ten, I would give Red Hat Enterprise Linux (RHEL) an eight.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Linux Administrator at a tech services company with 51-200 employees
Consultant
Dec 22, 2020
An excellent and inexpensive solution with great security, stability, and performance
Pros and Cons
  • "Its security is the most valuable. It is very stable and has many features. It also has good performance. Some of our clients were using Windows servers and products. I suggested Red Hat Linux to them and described the features. They switched to it, and they really loved it. There were around 50 servers in my last company, and they switched all those servers from Windows to Red Hat. I used to manage those servers."
  • "Some of our clients were using Windows servers and products, I suggested Red Hat Linux to them and described the features, they switched to it, and they really loved it."
  • "It is mostly better than other solutions. However, it is sometimes difficult for disaster recovery, so we have to plan accordingly."
  • "It is mostly better than other solutions. However, it is sometimes difficult for disaster recovery, so we have to plan accordingly."

What is our primary use case?

I use it for running RAID servers, Database clusters, and a lot of other open-source tools. I have also used it as a firewall.

We have on-premises dedicated servers located in some data centers. We also have cloud servers on the public cloud. I am currently using the latest version, and I have also worked on previous versions as well as Template.

What is most valuable?

Its security is the most valuable. It is very stable and has many features. It also has good performance.

Some of our clients were using Windows servers and products. I suggested Red Hat Linux to them and described the features. They switched to it, and they really loved it. There were around 50 servers in my last company, and they switched all those servers from Windows to Red Hat. I used to manage those servers.

What needs improvement?

It is mostly better than other solutions. However, it is sometimes difficult for disaster recovery, so we have to plan accordingly.

For how long have I used the solution?

I have been working on Linux for the past ten years.

What do I think about the stability of the solution?

Based on my experience, it has been stable. I did not experience any issues.

What do I think about the scalability of the solution?

It is scalable. I scaled it in a way that I put a load balancer and a few servers running behind that. When working with clients, we scale or expand usage based on the need.

I used to work on and manage a website, which was just like YouTube. Around 1,000 users used to use the site, which was definitely putting a load on this server. There were around 30 servers managing the traffic. I could manage 1,000 simultaneous users.

How are customer service and technical support?

I have never used their support. I just do some research to resolve an issue.

Which solution did I use previously and why did I switch?

I have also used Ubuntu and CentOS in different companies and for different clients. The utilization of packages, commands, and configuration files are different in Ubuntu. For example, if you want to restart a service, the commands are different in these solutions. They also have different firewalls. Red Hat uses firewalld and Ubuntu uses ufw.

How was the initial setup?

The deployment is actually okay. It is not too easy and not too complex. It is easy for experienced people, but if you don't have the experience, it can be a little hard. 

The deployment duration depends on the type of deployment that we are doing. It could take from a day to a week or two weeks. We can also use Jenkins for auto-deployment.

What about the implementation team?

I worked with a Cloud hosting and deployment company that provided different Cloud services to their clients. They had servers based on Red Hat. It does require regular maintenance. We had a team of ten people.

What's my experience with pricing, setup cost, and licensing?

Red Hat Linux is inexpensive. Linux solutions are generally inexpensive.

What other advice do I have?

I would definitely recommend this solution. It is my most preferred solution. I like using terminals, and with Red Hat, I get to work on terminals and shell commands. It has good security. 

I would rate Red Hat Linux (RHEL) an eight out of ten. I find it excellent, but no system can be 100% perfect.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Growth Incubation Leader, Poland and Baltics at IBM
Vendor
Top 20
Apr 15, 2018
Open architecture allows for accelerated growth while secure repositories guarantee stability
Pros and Cons
  • "Open architecture allows for accelerated growth while secure repositories guarantee stability."
  • "Open architecture allows for accelerated growth while secure repositories guarantee stability."
  • "Workstations: More applications for graphics."
  • "Servers: More applications for monitoring (e.g., nmon)."
  • "Servers: More applications for monitoring (e.g., nmon)."

What is our primary use case?

Business: workstation and server.

How has it helped my organization?

Open architecture allows for accelerated growth while secure repositories guarantee stability.

What is most valuable?

  • Multipath
  • Yum 
  • LVM
  • Selinux

What needs improvement?

Workstations: More applications for graphics.

Servers: More applications for monitoring (e.g., nmon).

For how long have I used the solution?

More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Software Engineer at a security firm with 10,001+ employees
Real User
Mar 11, 2018
GUI for network adapters, and built-in tools such as Mozilla browser, are key for us
Pros and Cons
  • "The GUI for network adapters and built-in tools provided by RHEL, such as the Mozilla browser, have been valuable. Since they come built-in, it saves the time of having to install them, and you have everything necessary with the installation itself."
  • "Until now, RHEL has been the most stable OS I have ever seen. Nothing seems to break, with frequent updates. I have been running it 24/7 for the past 18 months and it runs flawlessly."
  • "Until now, RHEL has been the most stable OS I have ever seen."
  • "I really think that the upgrade policies between the major versions, like from from RHEL 5 to RHEL 6, should be much easier, similar to what is in place for upgrading from RHEL 6 to RHEL 6.8."
  • "I really think that the upgrade policies between the major versions, like from from RHEL 5 to RHEL 6, should be much easier, similar to what is in place for upgrading from RHEL 6 to RHEL 6.8."

What is most valuable?

The GUI for network adapters and built-in tools provided by RHEL, such as the Mozilla browser, have been valuable. Since they come built-in, it saves the time of having to install them, and you have everything necessary with the installation itself.

There are several tools which Red Hat provides as add-ons such as ReaR (Relax and Recover) which can be used for disaster recovery.

What needs improvement?

Improvements are necessary to stay in the market and face the competition. I really think that the upgrade policies between the major versions, like from from RHEL 5 to RHEL 6, should be much easier, similar to what is in place for upgrading from RHEL 6 to RHEL 6.8.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Until now, RHEL has been the most stable OS I have ever seen. Nothing seems to break, with frequent updates. I have been running it 24/7 for the past 18 months and it runs flawlessly.

What do I think about the scalability of the solution?

No issues so far. You can always scale the hard disk as much as you want, add NFS, CIFS disks and still the enterprise solution would run seamlessly.

How are customer service and technical support?

I would rate technical support at eight out of ten. Though they have some excellent engineers available, the case mostly goes through level-3 support staff and then it moves forward. This can sometimes be a time consuming process and lethal for a company.

Which solution did I use previously and why did I switch?

No, we did not use a previous solution. We knew about Red Hat from our inception. It was a pretty well-known enterprise platform.

How was the initial setup?

The setup of RHEL is straightforward, there is nothing complex about it. Everything is well documented on their website.

What's my experience with pricing, setup cost, and licensing?

The pricing is a bit on the expensive side, mainly because of the support they provide. However, it is quite affordable if you are an organization. If, as a small company or individual, this is an expensive option, I would recommend CentOS, which is an exact replica of RHEL, minus the customer support.

What other advice do I have?

I have worked on a few Linux platforms, but Red Hat is a different experience. Due to its stability, it makes an excellent choice. It’s so-called invincible security makes sure that your data remains safe. The excellent customer service support agents are ready to get your problem resolved almost within an hour of opening a case (as long as you have the premium license for your servers). Taking all this into consideration, I would say this solution is a nine out of 10.

I have been working on Red-hat for two years and I must say I enjoy working with it. No day is like another, since there will always be something which will enhance your learning curve.

I would say if you are managing high-end servers running complex programs, Red Hat would never do you wrong. It has a lot of built-in tools if you choose the maximalist installation. If you are running a low-end server, you can even go with the minimalist installation which would only cramp a few megabytes of your processor power.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.