What is our primary use case?
We use Qlik Sense in sales. We analyze all the information about sales channels, customers, and SKUs. We work with all the final information, such as P and L, DSO, and other indicators. We have a lot of indicators from finance, such as information about quality. We are a pharmaceutical lab and have information about the number of lots that we import and released to the market.
We have connected Qlik Sense with SAP and Salesforce. We analyze the information of Salesforce and SAP, such as the number of cases that we receive, the number of the marketing campaign, and the amount of money that we are spending on them.
All the department has that analytics on Qlik Sense
What is most valuable?
The most valuable features of Qlik Sense are the integration and panel for reports. The integration is very fast even though we process a lot of information.
The super user can also make changes. It's very friendly to work with after you have had some training. It's very straightforward to make the changes that you need for everyday work.
What needs improvement?
Qlik Sense is working very well on going to low code and development. They are trying to make their environment more user-friendly. However, the training is not free. When you want to learn more about the tool, sometimes you need to pay for the training. This does not make sense to me because training should be free because the more you learn about the tool the more you use it and the more you are loyal to the company and want to continue usage.
For how long have I used the solution?
I have used Qlik Sense for approximately there years.
What do I think about the stability of the solution?
Qlik Sense service is very good, it is stable. We never had a breakdown. The service level agreement is very good.
What do I think about the scalability of the solution?
The scalability of Qlik Sense is very good.
Qlik Sense is used by approximately 35 people in the company with different kinds of data analytics from finance, operations, quality control, and sales. We are using it very broadly in our company.
We have plans to increase our usage of this solution in the future.
How are customer service and support?
I have not needed to use the support, even though we paid for the support.
Which solution did I use previously and why did I switch?
I was using Microsoft Excel and now I use Qlik Sense. We first started with the desktop version of Qlik Sense and then we migrated to the enterprise. We are now fully integrated with SAP and Salesforce. It has been a long time since we have been working with Qlik Sense as a first tool.
How was the initial setup?
We first decided to train three people in the company with good profiles for data analytics with Qlik Sense.
We used a company that help us to make the first reports and the first setup. We had very good support from a company from Argentina. They were very supportive and help us a lot. We started to make some development from people from our company and we had help from another company to resolve some issues that were complicated aspects, such as integration. The investments for the deployment were not huge because sometimes an SAP implementation involves a license and a large investment in the development. This is not the case for Qlik Sense.
The full deployment took approximately two months.
What about the implementation team?
We have a company that helps us with the processes with Qlik Sense. For example, the data analytics reports. A professional license allows a very simple way for users to use and modify the reports. We need an expert on Qlik Sense.
The maintenance rate and the maintenance payment that we pay to a third-party company are very low.
What's my experience with pricing, setup cost, and licensing?
We have 20 licenses for Qlik Sense, and it is a special license that allows people in the whole company to use it over time. You buy this license and there are some minutes that can be used. For example, for the users that used only a few minutes in a month, we use this license. All the people have the ability to work with Qlik Sense. However, the number of licenses is not the number of users. The number of users that uses Qlik Sense is approximately 35 people.
We have paid extra to have support from Qlik Sense.
What other advice do I have?
I rate Qlik Sense an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.