Oracle Integration Cloud Service Reviews

My company implements this solution for our customers. The solution is typically used for any financial or supply chain implementation. We don't do it stand-alone; we typically do it with the Oracle ERP implementation. We use it to do all of the orchestration in and out of our ERP.

As a consulting firm, the biggest advantage is that it is a low-code platform. People are able to scale up, learn it quickly, and start delivering.

There is a limitation with the file size that Oracle Integration Cloud Service can read and transform. If an inbound file is larger than one GB, it cannot be transformed within Oracle. In cases where we face that limitation, we have to use other solutions that can handle higher volumes. 

For each delivery, we use it in conjunction with Oracle OIC, which is another Oracle product, and they could make it easier for us to query the underlying data, at least with the Oracle tables. It is a tedious task and we have to write VIP reports and get that data via web services, so that is something that they can improve.

I have been working with this product for the past three and a half years. 

This product is definitely scalable. It suits enterprise companies and small companies. Day-to-day middleware users would not use this solution, just technical users on the IT team.

The solution doesn't require much setup. After provisioning, the instance is good to go as soon as the connections are set up. From the provisioning and setup perspective, it is pretty simple and easy.

It takes around one hour for us to provision the instance and start setting it up. Then, once we have the instance available, we can start configuring it as per our requirements. The product is deployed in the cloud. Oracle gives you flexibility for how you can host it, so it can be on your private network or on a public network. 

The price is fair. 

I would rate this solution as a seven out of ten.

I work for a product-based company and all our projects are carried out in-house. I'm an architect and work as an IT technical lead.

The best features of this product are around the ease of building an integration, the ability to make changes, and management following development. 

I'd like to see features for more complex integrations that require different sources and destinations in an all-in-one integration. ICS is currently less flexible than SOAR and that could also be improved. The product also lacks options for writing code and logic and that's where the flexibility is lacking. 

I've been using this solution for three years. 

We sometimes have downtime without any prior notice, but it doesn't happen often and lasts for a very short amount of time. 

The scalability is good. 

The technical support from Oracle is pretty good and has improved a lot in the last few years. 

The initial setup is easy and if you don't have a very complex integration, then it's a very good tool. 

Their licensing costs are very competitive, especially in comparison to integration tools like MuleSoft or IBM offer. The cost may seem high initially, but they offer good discounts.

I rate this solution eight out of 10. 

I am a Technology Architect. Our company is an IT service company. We develop integrated solutions for different clients.

Oracle Integration Cloud Service is part of enterprise-wide integrations. It integrates different applications from both inside and outside the organization.

The product improved our organization due to the available adapters, which are already provided with the product licenses. This helps us integrate with new cloud applications such as CRM, ERP, or any other cloud application. The proprietary adapters are already available, giving us the upper hand to integrate with different applications.

The most valuable feature of Oracle Integration Cloud Service is its ease of use. We do not depend on any tool to develop it. Everything is on the browser and is easy to integrate, even for someone who does not understand a lot about coding. 

Everything from development to deployment is seamless. It is a one-stop shop for all integration.

While most of the adapters are available through Oracle Integration Cloud Services, they do not have a lot of features. I would like to see some enrichment in this area and for the solution to go deeper into the applications and upgrade the adapters.

When comparing the solution to its on-premise solution which is also in the Oracle space, Oracle Suite, it is not as feature-rich as the on-premise solutions. It is still at a different level and will take some time to reach that level.

In future releases, Oracle could benefit from improvements to orchestration and level of monitoring. Some design aspects are not present in orchestration and there needs to be a more granular level of monitoring or more dashboards. 

I would like to see this product be more compatible and support the deployment on other clouds like AWS or Azure. 

I have been working with Oracle Integration Cloud for six years.

This is a very stable solution.

Oracle Integration Cloud Service is scalable. It's all configurations. We have approximately 500 people using this solution including IT developers, IT leads, IT designers, and IT architects.

Oracle takes care of the server maintenance and patching. Deployment is taken care of by the developers.

Support at Oracle is good, but not excellent. It takes time to resolve some issues.

In the past, we used Oracle Suite.

The initial setup of Oracle Integration Cloud Service is straightforward. Nothing needs to be done. Deployment takes minutes. I would rate the initial setup a five out of five.

We deploy in-house as we are using different DevOp tools for deployments. Oracle Integration Cloud Service supports all kinds of DevOps tools, so it is up to the client how they want to deploy the solution.

Our clients procure the licenses from Oracle and negotiate their own deals. The pricing varies. The solution is less expensive than other products.

This product only supports the deployment on Oracle's own cloud, it does not support AWS or Azure. This may deter other vendors who do not wish to deploy on Oracle Cloud.

Any organization that uses Oracle applications will find this solution very convenient to move into the proper cloud setup. If they require a cloud-to-cloud integration within a short timeframe, this would be an easy solution to use without issue. 

Overall, I would rate this solution an eight out of 10.

If I want to integrate with my on-premise application at the financial organization finance, I can do so. I can use the SAT finance and I have Oracle Fusion as my HR solution. I can send information from Oracle Fusion to Oracle SAP. Integration is required and I can use OICS for the dashboard. I can use two types of approaches - one is a real-time approach, and another is the best processing approach. I would always prefer to go with that best processing approach, and if we set a middle layer. It's good, however, to have options.

In the middle layer, I can set up one type of integration - a Journey integration. With the Journey integration, are have personal-related information. It is already, readily, available. 

Overall, it's a very good product.

It offers a lot of stability and flexibility. 

The initial setup is easy.

The solution did use to have stability issues, however, that is now dealt with.

The solution is expensive. 

We would always prefer any solution to be more secure. 

I'd rate the solution for three to four years now. I've used it for a while. 

For the first few years, the solution was not stable. It is much more stable now in this instance. It's been stable for about two years or so now. 

We have seven or eight clients using this solution currently. They use a variety of other Oracle products as well that we have helped arrange. 

Oracle has a great dedicated service team. If you have to make a service request, you will get the solution. A forum is also available as are landing guides, which are quite helpful. Based on my experience, they are readily available to assist in multiple ways.

The initial setup is easy. However, the provisioning is employee-based. The provisioning is based on the message list, that we have purchased. 

It did not take that long especially if you have already worked with or had Oracle. Some pre-setup is required, from an organizational perspective. For us, we took data from our on-premises system and installed the OIC agent. 

Our middle layer isn't accessible from anywhere purposefully. That integration was via the internet only. 

In general, the setup and other requirements surrounding the implementation will take time. We had to arrange policies, et cetera, before even beginning the setup process. 

The price could be better and they need to work on their licensing model to make it easier for users. 

We are an implementor. I'm also an Oracle Prime customer. I'm currently using that Oracle for many years and I have a complete ecosystem in Oracle.

Earlier, due to instability, at that time I would never suggest that anyone go with that OICS, integration cloud service. However, now that Oracle has improved a lot in the OIC part, I would recommend it. However, it depends on that ecosystem. If the surrounding technology is related to Oracle, it's a great integration tool. I would always prefer that OICS. However, some SAP or some other tools might not be as available and we would have to build some custom solution. Of course, rather than the customized adapter, we would prefer to go with a standardized one. It really just depends on the environment.

I'd rate the solution nine out of ten.

The out-of-the-box adapters are the most valuable aspect of the solution.

It was easy to set up.

The solution is robust.

You can scale it as needed.

Technical support responds quickly.

The bulk processing needs improvement. When the data it needs to process is huge, then it does not work well, for example, when we're talking about gigabytes or terabytes. If data is received in this way, then this middleware doesn't work properly.

We would like to see more out-of-the-box adapters with different boundary applications.

The solution needs the support of more EDI protocols, like RosettaNet.

I have joined this organization recently. I joined eight months ago, and have used the solution since then. However, I'm not sure for how long the company has used it. 

The solution is robust and the stability is good. There are no bugs or glitches. 

The solution can scale quite well.

Technical support is quite fast. We are happy with their level of response.

The initial setup is not difficult or complex. It's quite straightforward. 

How much maintenance is required after implementation depends on the number of integrations. For example, if there are 100 integrations, then around five people will be required to maintain everything.

We are implementors. We are able to deploy this product for our clients. 

The licensing costs need to be checked from the Oracle portal.

Typically, there is just a standard licensing fee.

We are the implementers of the product.

We are using the latest version of the product.

If a company is integrating this product with file-based integration, then it is very good. It provides good monitoring and tracking as well. B2B capabilities earlier were not there, however, now they are coming up with the B2B capabilities where EDI-related interfaces can be handled well. That said, bulk processing is still a challenge

I'd rate the product an eight out of ten.

Our use case is for its different modular compartments. We have different target integrations with different applications such as Ariba, Concur, Workday, where we're using the connectors to connect to those applications. We're using both mechanisms and lookups and the database systems that come with OIC. We've started our DVC simple config and have integrated that database. We pulled from Ariba and Concur and pushed it into the database and we've done some mappings and changes. We're exploring more features of OIC to see what else we can use. Right now it is in lookups connections and integration, we're planning to use ATP for our transactions in the future. 

We also use the Visual Studio Builder and embed some customizations into this app. We will be using the VPN that comes through the Oracle PaaS and that's the strategy right now. We need to complete a final evaluation before deciding in which direction to proceed. We're customers of Oracle and I'm a customer solutions architect. 

In the past, connectors were pretty much the same in all environments. In this instance, the out-of-box integration between Oracle and SAP is really beneficial for us because we have a lot of business events in Oracle cloud and we need to subscribe to them from within the PaaS. It's a very helpful feature for us. The database is also great because it's using tech cloud and we can do a traditional database like securities, which is why we're using the DB system. So there are a few good features, and of course the lookups is also good. That's a cool feature. These features are helpful to us. 

IDCS doesn't currently have a fully fledged workflow feature like they have in OIM for provisioning lifecycle management of the user, which means having to create a user in IDCS, getting approval for the financials and security before pushing into the Oracle Financial Cloud setup. They have a light version for now and that should be improved. If you want to provision a user with IDCS, you need to kick an approval process and rely on PCS for that, which is risky. We are currently using OIM as an on premise application, where you get the full suite of approval and don't have to go to other cloud applications. That's lacking in ICS. 

There's no out-of-the-box solution like OIM in IDC. There's also no in-built hierarchy for approval. You can't directly use your HR hierarchy for the approval process. It requires writing custom approval policies and maintaining the provision to do that. More approvals features would be good.

Finally, there are two options of database. You can bring your own license, or take the enterprise license and use it as a loan license which unfortunately costs. Given that we're already paying for the database enterprise, why should we go and pay again for the PaaS. We've asked about that but haven't had a good response. 

We've been using this solution for the last five months. 

I believe the solution is stable. 

We're not in production, but they've said that as long as we're not using the VM for any services, they will automatically scale it. There are a few from my team using the solution and also some developers. It will be extended as we move forward to our development and QA, UAT stage. We currently have up to 25 users but we know we can have 300 or 400. 

We're already talking to technical support and they are investigating some of our issues. They've been able to solve some things but not others. 

The initial setup was tricky. When we integrate with Concur, there were some errors and nobody knew why. Eventually we found the solution but it took some time - the solution doesn't handle all the characters that a password could have, which is a small thing. Sometimes we also need to manually restart the virtual machine because some script can run through and doesn't automatically come up. That's a problem. We're struggling with the small virtual machines. We have a system integrator in our team, but we're not quite at that stage yet. 

In general, the solution is functioning well. We already have Informatica Cloud established and we've been using it for a few years as our integration tool. We bought PaaS specificlaly for this project. Our challenge now is to test the comparison between Informative Cloud and PaaS. Informatica is a set price whereas PaaS has the meter running every time the database is extended in the virtual machine. On the other hand PaaS has the front client, the workflow, Ariba, everything. We're still evaluating.

I would rate this solution a seven out of 10. 

My use cases involve integrations and connecting to databases and REST services using REST adapters.

As a technical person, I find most of the features valuable, but I particularly like the drag-and-drop feature for designing integrations and processes.

In designer mode, sometimes the browser closure or other unknown issues can cause strange behavior, which requires a restart. I've also experienced issues with caching.

It's been around four years since I started working with it. I am using the latest version because cloud versions get updated in the background frequently.

I have never seen any issue with stability.

Scalability is a complex thing, as when we scale with more instances and requests, there will be costs attached to it. However, OIC can be scaled and it scales automatically.

The customer service and support team is good. Sometimes we had issues achieving certain functionalities, and we contacted support for assistance.

Positive

The initial setup is super easy. Most of the setup is super easy nowadays, with just a few clicks. Whether it's in space creation or configuration, I find it's a nice feature.

The deployment process is all CICD and it doesn't take much time, maybe within half an hour, we can deploy one application or promote from one environment to another environment.

The pricing models vary, and they can be per-message, fact-based, or incident-based. So, there are different pricing models available for users. 

I would definitely recommend using the solution. 

Based on my understanding, I would rate it eight out of ten. There are still features that could or should be added, and I believe it is still evolving.

We are using Oracle Integration Cloud Service to enhance application features. We have only started and we are going to do it one by one.

Oracle Integration Cloud Service integrates well and is user-friendly. If you are not a developer or ops engineer you can still use the solution with ease. You do not need to have developers' knowledge, you can easily adapt and learn quickly to integrate the services. They have good documentation.  

There are a few features that we noticed are not in the cloud. There are some improvements needed. One example is the graphical user interface that needs to improve, it could be easier to use.

I have been using Oracle Integration Cloud Service for approximately two years.

Since we have been using Oracle Integration Cloud Service we have not had any problems. I am not sure what the future will bring, but it has been great. AWS was down for a period of time and no one expected it. There were outages for Azure and Oracle cloud. We cannot predict the future, no one can be certain about the stability of these solutions.

We might see some interruptions in the future. They're doing a very good job because they're expanding their regions. Recently they opened three to four regions, Italy, India, and a few in the Middle East. I don't think there will be any scaling problems or availability problems in the future for Oracle. 

The solution is scalable.

For those who have Oracle on-premise, Oracle Cloud is the best solution because when we tried to migrate to Azure and Google cloud, we could not meet their expectations.

The native Oracle application can easily migrate to Oracle Cloud. If you're trying to migrate to AWS, Google, or Azure, we need a lot of effort and there are is a challenge to redesign everything. If it is a popular application, it is a bit tough to redesign applications to be compatible with Azure, Google, or AWS.  

I rate Oracle Integration Cloud Service a seven out of ten.

We had a lot of integration between our On-Premise Systems and the Oracle ERP Cloud. We used it in that context. 

The adapter was pretty useful. The visualization tool was pretty useful, too. Drag and drop features — those are pretty good. In general, there were a lot of great utilities for working with files. 

We were using this solution, but we recently stopped using it four months ago. 

This solution was fairly stable. We never had any issues with it.

We used to face some issues when we tried to connect to the Oracle ERP Cloud. When we were trying to run a job on the ERP Cloud site, when the integration was complete, the job on the Cloud would still be running. We couldn't completely monitor the execution of that integration. There were instances when the integration finished, and at the end of the retry count, the thing was still running — the job on the ERP Cloud site was still running. 

Because of this, we had to keep pulling the job on the ERP Cloud site to find out if it was finished or not; but you can't keep doing that forever. We would retry and after five attempts, we would find out that the job was still running. We just had to report back saying that the job was still running on the ERP Cloud site. There was no way of knowing whether a job was completed successfully or not — unless we logged into the Oracle ERP Cloud and checked the status of a particular job.

The support and resources were lacking — they weren't there. Coming from an AWS background, the difference between Oracle Support and the resources and support of AWS was like night and day. 

Although I wasn't involved in the initial setup, I know it's fairly straightforward. I've done it in one of the classes that I've taken, but when I came to this company, it was already set up. It's quite straightforward; you just need to specify the compartment and where you would like to install it. 

When comparing AWS to the Oracle Cloud, I don't see an equivalent platform. There is no ESB as such currently on AWS. AWS has a lot of other services like a queuing service, national servers, SQL Servers, etc. If you want to integrate with Oracle and SAS applications, then this is a pretty good solution. On the flip side, OIC has a limited number of resources, including support — there are just one or two courses to go by. I wasn't happy with the instructions that we received and the number of materials and resources; it made it hard for us to learn how to properly use it. 

All things considered, it's a fairly good platform. Overall, on a scale from one to ten, I would give Oracle Integration Cloud Service a rating of seven. If they improved the amount of support and resources available, I would give them a higher rating. 

Integration of SaaS solutions that form systems of reference. Exposing simplified APIs to digital front ends.

Expoit its deep integration to Oracle apps and SaaS so we can have event driven integration.

Take advantage of the rich catalogue of prebuilt integration adaptors covering RPA, SAP, Salesforce, ServiceNow etc etc

Integration of cloud & on-premises solutions  (hybrid model) supporting secured remote access to on-premises data sources.

The integration of cloud solutions and realizing Hybrid intergrations with existing on-premises solutions has become far easier (compared to SOA suite).

The movement from ICS to Oracle Integration Cloud (OIC) has meant the introduction of additional capabilities which will be of positiver value such as Visual Cloud builder, scaling restrictictions of ICS removed.

• The simplicity and ease of creating SOAP and REST endpoints and integrating with them. New features being added regularly to make it a significant integration platform.

Some of the adapters could be enhanced to make integration even simpler.

The example I would use is the GMail interface - it requires Base64 encoded content. But to make the interface simpler, the API should provide the encoding and the adapter simply accept plain text.

Depending on our customer upto 4 years

No stability issues.

There are volumetric constraints today driven by licensing, but we haven't encountered an issue with this. However, people should consider them before signing up.

Customer Service:

The solution is self-serve, so little contact is necessary. When we have spoken to Oracle (more to ask questions about future features), we have had friendly, helpful engagement.

Technical Support:

Technical support is good

SOA. Adopting ICS with JCS offers a cost effective and flexible platform

Initial setup was a piece of pie.

Own team

Agility, now middleware deployment challenges (excluding agents - but they are pretty simple)

Look at volumetric and the number of different connections

Other Oracle integration options that can help with hybrid use cases

Look carefully at the adaptors, they aren't always fully featured when announced.