Oracle Integration Cloud Service Reviews

I work for a product-based company and all our projects are carried out in-house. I'm an architect and work as an IT technical lead.

The best features of this product are around the ease of building an integration, the ability to make changes, and management following development. 

I'd like to see features for more complex integrations that require different sources and destinations in an all-in-one integration. ICS is currently less flexible than SOAR and that could also be improved. The product also lacks options for writing code and logic and that's where the flexibility is lacking. 

I've been using this solution for three years. 

We sometimes have downtime without any prior notice, but it doesn't happen often and lasts for a very short amount of time. 

The scalability is good. 

The technical support from Oracle is pretty good and has improved a lot in the last few years. 

The initial setup is easy and if you don't have a very complex integration, then it's a very good tool. 

Their licensing costs are very competitive, especially in comparison to integration tools like MuleSoft or IBM offer. The cost may seem high initially, but they offer good discounts.

I rate this solution eight out of 10. 

The out-of-the-box adapters are the most valuable aspect of the solution.

It was easy to set up.

The solution is robust.

You can scale it as needed.

Technical support responds quickly.

The bulk processing needs improvement. When the data it needs to process is huge, then it does not work well, for example, when we're talking about gigabytes or terabytes. If data is received in this way, then this middleware doesn't work properly.

We would like to see more out-of-the-box adapters with different boundary applications.

The solution needs the support of more EDI protocols, like RosettaNet.

I have joined this organization recently. I joined eight months ago, and have used the solution since then. However, I'm not sure for how long the company has used it. 

The solution is robust and the stability is good. There are no bugs or glitches. 

The solution can scale quite well.

Technical support is quite fast. We are happy with their level of response.

The initial setup is not difficult or complex. It's quite straightforward. 

How much maintenance is required after implementation depends on the number of integrations. For example, if there are 100 integrations, then around five people will be required to maintain everything.

We are implementors. We are able to deploy this product for our clients. 

The licensing costs need to be checked from the Oracle portal.

Typically, there is just a standard licensing fee.

We are the implementers of the product.

We are using the latest version of the product.

If a company is integrating this product with file-based integration, then it is very good. It provides good monitoring and tracking as well. B2B capabilities earlier were not there, however, now they are coming up with the B2B capabilities where EDI-related interfaces can be handled well. That said, bulk processing is still a challenge

I'd rate the product an eight out of ten.

We are using Oracle Integration Cloud Service to enhance application features. We have only started and we are going to do it one by one.

Oracle Integration Cloud Service integrates well and is user-friendly. If you are not a developer or ops engineer you can still use the solution with ease. You do not need to have developers' knowledge, you can easily adapt and learn quickly to integrate the services. They have good documentation.  

There are a few features that we noticed are not in the cloud. There are some improvements needed. One example is the graphical user interface that needs to improve, it could be easier to use.

I have been using Oracle Integration Cloud Service for approximately two years.

Since we have been using Oracle Integration Cloud Service we have not had any problems. I am not sure what the future will bring, but it has been great. AWS was down for a period of time and no one expected it. There were outages for Azure and Oracle cloud. We cannot predict the future, no one can be certain about the stability of these solutions.

We might see some interruptions in the future. They're doing a very good job because they're expanding their regions. Recently they opened three to four regions, Italy, India, and a few in the Middle East. I don't think there will be any scaling problems or availability problems in the future for Oracle. 

The solution is scalable.

For those who have Oracle on-premise, Oracle Cloud is the best solution because when we tried to migrate to Azure and Google cloud, we could not meet their expectations.

The native Oracle application can easily migrate to Oracle Cloud. If you're trying to migrate to AWS, Google, or Azure, we need a lot of effort and there are is a challenge to redesign everything. If it is a popular application, it is a bit tough to redesign applications to be compatible with Azure, Google, or AWS.  

I rate Oracle Integration Cloud Service a seven out of ten.

We had a lot of integration between our On-Premise Systems and the Oracle ERP Cloud. We used it in that context. 

The adapter was pretty useful. The visualization tool was pretty useful, too. Drag and drop features — those are pretty good. In general, there were a lot of great utilities for working with files. 

We were using this solution, but we recently stopped using it four months ago. 

This solution was fairly stable. We never had any issues with it.

We used to face some issues when we tried to connect to the Oracle ERP Cloud. When we were trying to run a job on the ERP Cloud site, when the integration was complete, the job on the Cloud would still be running. We couldn't completely monitor the execution of that integration. There were instances when the integration finished, and at the end of the retry count, the thing was still running — the job on the ERP Cloud site was still running. 

Because of this, we had to keep pulling the job on the ERP Cloud site to find out if it was finished or not; but you can't keep doing that forever. We would retry and after five attempts, we would find out that the job was still running. We just had to report back saying that the job was still running on the ERP Cloud site. There was no way of knowing whether a job was completed successfully or not — unless we logged into the Oracle ERP Cloud and checked the status of a particular job.

The support and resources were lacking — they weren't there. Coming from an AWS background, the difference between Oracle Support and the resources and support of AWS was like night and day. 

Although I wasn't involved in the initial setup, I know it's fairly straightforward. I've done it in one of the classes that I've taken, but when I came to this company, it was already set up. It's quite straightforward; you just need to specify the compartment and where you would like to install it. 

When comparing AWS to the Oracle Cloud, I don't see an equivalent platform. There is no ESB as such currently on AWS. AWS has a lot of other services like a queuing service, national servers, SQL Servers, etc. If you want to integrate with Oracle and SAS applications, then this is a pretty good solution. On the flip side, OIC has a limited number of resources, including support — there are just one or two courses to go by. I wasn't happy with the instructions that we received and the number of materials and resources; it made it hard for us to learn how to properly use it. 

All things considered, it's a fairly good platform. Overall, on a scale from one to ten, I would give Oracle Integration Cloud Service a rating of seven. If they improved the amount of support and resources available, I would give them a higher rating. 

Integration of SaaS solutions that form systems of reference. Exposing simplified APIs to digital front ends.

Expoit its deep integration to Oracle apps and SaaS so we can have event driven integration.

Take advantage of the rich catalogue of prebuilt integration adaptors covering RPA, SAP, Salesforce, ServiceNow etc etc

Integration of cloud & on-premises solutions  (hybrid model) supporting secured remote access to on-premises data sources.

The integration of cloud solutions and realizing Hybrid intergrations with existing on-premises solutions has become far easier (compared to SOA suite).

The movement from ICS to Oracle Integration Cloud (OIC) has meant the introduction of additional capabilities which will be of positiver value such as Visual Cloud builder, scaling restrictictions of ICS removed.

• The simplicity and ease of creating SOAP and REST endpoints and integrating with them. New features being added regularly to make it a significant integration platform.

Some of the adapters could be enhanced to make integration even simpler.

The example I would use is the GMail interface - it requires Base64 encoded content. But to make the interface simpler, the API should provide the encoding and the adapter simply accept plain text.

Depending on our customer upto 4 years

No stability issues.

There are volumetric constraints today driven by licensing, but we haven't encountered an issue with this. However, people should consider them before signing up.

Customer Service:

The solution is self-serve, so little contact is necessary. When we have spoken to Oracle (more to ask questions about future features), we have had friendly, helpful engagement.

Technical Support:

Technical support is good

SOA. Adopting ICS with JCS offers a cost effective and flexible platform

Initial setup was a piece of pie.

Own team

Agility, now middleware deployment challenges (excluding agents - but they are pretty simple)

Look at volumetric and the number of different connections

Other Oracle integration options that can help with hybrid use cases

Look carefully at the adaptors, they aren't always fully featured when announced.

We are a solution provider and we integrate Oracle solutions for our customers. The Oracle Cloud Integration Cloud Service is one of the platforms that we are now working with, in collaboration with a local company.

The most valuable feature is the ease of customization.

The interface is user-friendly and easy to work with. There are only three of us in the company who are using it, and we are able to complete projects for enterprise-level customers. There is no need to hire between twenty and fifty people to get the job done.

Oracle integrates well with other products.

Our client was quite concerned about the cost, which is something that could be reduced.

Having more documentation about different use cases and test cases would be helpful when it comes to integration.

I have been working with Oracle products for more than ten years, but I have only been using this solution since last year. It has only been within the past six months that our customers started using the Integration Cloud Service.

It has been stable to this point, although we have not yet done our performance testing. This is something that is scheduled to take place within the coming month. All of our initial tests indicate that there are no big issues and we are happy with the stability.

Scalability has not yet been an issue for us in this project.

Within our group, there are three people who are using the product. Once it goes live, there will be a knowledge transfer to a group of support people. There are approximately eight to ten people in that group.

Some of the technology is still quite new, so we have run into some challenges. At this point, I would rate the support a five or six out of ten. There are some things that it takes Oracle a while to understand. Also, integration is a touchy point and it takes a while to get it sorted out. We did get it all up and running but it took time to make sure that it was stable.

The initial setup is quite straightforward. You've got the manuals and the guides to help.

For this client, we brought the initial system up in about half a day. However, because of client's business, we turned on certain security features and completed an end-to-end solution. This took about three days in total.

As consultants, we are overseeing the implementation of the whole project.

This is a good product and I recommend it. My advice to anybody who is implementing Oracle Integration Cloud Service is to attend oracle University for training or at least some seminars before getting started. It is best to have some level of preparation. There is a lot of planning and discussion that takes place prior to implementation.

Overall, we are pretty happy with the product.

I would rate this solution an eight out of ten.

It is doing great. It has its own loopholes and that's where there is an opportunity for implementation partners like us. If the product was perfect, then probably there wouldn't be a place for implementation partners. So in fact, it's not the features that attract us, but the lack of features in something like Oracle Integration Cloud leaves some room for leads implementation partners like us, some room for custom implementation services. For example, the supply chain part of the solution is not completely available for the customer as a turnkey solution so we have a role to play in terms of integration into various solutions. But not all connectors are available. With Oracle Integration Cloud we have a role in terms of connecting to different applications. Also, not all features are there. Even if we are migrating Oracle on-premise, ERP, into Oracle ERP Cloud. So it's all Oracle, but still, there are holes that we need to plug in and that's where it leaves some opportunity for us.

It could be improved in the supply chain. I think some of these features are just available to their own consulting services, their own professional services arm. Not all features are available to the implementation partners. So especially the features that are related to leverage mission turning and artificial intelligence. They're still not available to the partners in reality. So in that case, if they make tools framework available for us, then we would give them an eight.

We have been working with Oracle Integration Cloud for three years.

They are a very good partner team so I don't think there are any areas of concern on that side.

I think they're quite flexible in their pricing. So it all depends on the statement of the customer at play so they're quite flexible in terms of pricing. That's what we found.

It works for basic stuff but if you're looking for a turnkey solution, Oracle Integration Cloud would not work. So it all depends on how heavily customized you are within the application that you already have. And there is no customization inside. You need an integration partner. That is well worth it. Your own customization has a license, Oracle Integration Cloud. I would rate Oracle Integration Cloud at a six on a scale out of ten.

Our primary use for this solution is enterprise integration.

The benefits of Oracle Integration Cloud Service is in terms of its cost and pricing for an organization and its integration platform. Integration Cloud comes with a usage based pricing which means the price is based on the number of integrations which are actually used. The biggest benefit is in terms of the price point.

The most important part would be the use of connectors. The significant number of cloud connectors available for active integration is its value.

The product has to mature a lot. I think they've created a lot of cloud integration platforms, and their integration cloud has to mature a lot more in terms of features and capabilities. There are other improvements for the integration cloud, like how it works with EPI.

They should bring in more orchestration and integration because it's a cloud-based solution. Now the platform is not built in a way that you can define.

I've been working with it for almost two years now.

In terms of stability, I think a lot of features weren't added. It's not so much a stability problem.

There is a limitation with the data, a limitation in terms of the amount of cancellations that you can do, and with the amount of the size of the payload.

We have around ten users using this solution in my company. We have plans to increase usage. 

Our experience with their technical support is that they're just different. Sometimes they don't respond. Technical support, with the information, the documentation is not always available. You might have to reach out to another representative.

I have experience working with Amazon Lex, Connect, Amazon QuickSight, Oracle Digital Assistant, and Oracle Integration Cloud service.

The initial setup was very straightforward and it could be done easily. It usually takes minutes. It doesn't take much time.

We used a consultant to work on the integration layer.

I would rate it a six out of ten. They need to add more features and better integration.