What is our primary use case?
We have over three hundred customers, and mostly they're using
Microsoft Defender for Cloud with any type of virtual machines and other services. We suggest that they purchase
Microsoft Defender for Cloud. We have provided the solution to almost ninety percent of our customers, whether they are using virtual machines, Linux, Windows, or other services.
What is most valuable?
The most valuable feature is the advanced threat protection.
Every client wants their data to be safe and secure, with no external threats. We also have the dashboards configured for clients, offering them a comprehensive overview, complete with notifications and email alerts. Clients greatly value this feature and have transformation across their security operations. The system provides dashboards, emails, and easy notifications.
What needs improvement?
Microsoft Defender for Cloud needs to improve its log space by adding an additional five to ten gigabytes. Furthermore, support for hybrid systems should be enhanced by allowing the
Azure Arc agent to collect data from systems that may not be up-to-date. There is also room for improving the first line of support, as these representatives often lack technical expertise.
For how long have I used the solution?
We have been using Microsoft Defender for Cloud for the past five years.
What was my experience with deployment of the solution?
Deployment is straightforward for technical people. When integrating other services, there are some tricky steps. For instance, deploying Microsoft Defender on hybrid systems requires onboarding the system with
Azure Arc, adding a Log Analytics workspace, and configuring
Microsoft Sentinel for logs collection.
What do I think about the stability of the solution?
Microsoft Defender for Cloud is stable. It is given a stability rating of nine out of ten. Occasionally, there is a disconnectivity between the agent and on-premises server. This is generally due to Azure Arc, and mainly arises when systems lack the latest updates or security patches.
What do I think about the scalability of the solution?
Microsoft Defender for Cloud is highly scalable. According to our experience, it deserves a score of ten out of ten. It has multiple licenses and features, covering infrastructures from a hundred to five hundred virtual machines, without any issues.
How are customer service and support?
The customer service at Microsoft has room for improvement. The first line of support is not technically adept and often requires engaging higher-level technicians to resolve issues. There have been situations where we needed multiple calls to resolve a single issue.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously replaced other solutions with Microsoft Defender for Cloud because those solutions had limitations in features.
How was the initial setup?
The initial setup is good and straightforward for IT personnel. However, integrating additional services or hybrid deployments can involve complex steps.
What was our ROI?
Most of our customers find value in not having to purchase additional solutions since Microsoft Defender for Cloud offers comprehensive coverage for their needs.
What's my experience with pricing, setup cost, and licensing?
The cost is generally reasonable. Microsoft Defender for Cloud Plan 2 costs $15 per server, per month. For a normal customer with ten to twenty servers, the cost is about $300 per month, which is affordable.
What other advice do I have?
I would rate Microsoft Defender for Cloud a ten out of ten. It is a well-known and scalable product that provides comprehensive protection for environments and infrastructures, whether cloud-based or on-premises. It offers centralized management, email notifications, and dashboards, making it a better solution compared to others.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer.