What is our primary use case?
Meraki SD-WAN offers a platform where Cisco manages your database. The platform is cloud-based and accessible through the URL. This means that Cisco has access to all of your devices, but it also means that if you need to make changes, Cisco can control it. One of the benefits of this system is that if you experience any loss of connectivity, Cisco can support you.
What is most valuable?
Meraki SD-WAN provides an open platform for users, allowing them to tailor their bandwidth usage. Additionally, it allows you to monitor customer usage and distinguish between different types of URLs they use, which can be non-production, production, confidential, or non-confidential.
What needs improvement?
From my end, I cannot submit any details on the areas of the product that need improvement because I am currently on the audit format.
In terms of additional features that could be included in the next release of the solution, it would be useful to have proxy software that can be managed from a mobile device. As engineers, sometimes we need remote access, which can be a challenge, especially during off-shifts when we can't log in to our environment. If there was a platform that allowed us to access our credentials, it would enable us to provide support to the customer while also improving vendor productivity.
For how long have I used the solution?
I have been using Meraki SD-WAN for three years now, and in my experience, it's one of the best solutions.
What do I think about the stability of the solution?
Stability-wise, I rate this solution an eight and a half out of ten. I would like improved stability in Meraki SD-WAN. Also, it is a very user-friendly solution. So, whenever you want to implement a new site, you can get options that are user-friendly and UI-based, which are very straightforward in nature. Basically, there are no complexities involved. So, a person involved in the solution's implementation can understand everything.
What do I think about the scalability of the solution?
Meraki SD-WAN is a scalable solution because changes are being made to the solution, enabling it to work in different environments. In short, the perfect set of decisions is being made for the solution. I have experience working with the solution on a range of user scales, from 500 to 10,000 users.
Since I am a consultant currently, I won't be able to say whether I have plans to increase the solution's usage since I am presently not working on the solution.
How are customer service and support?
Meraki SD-WAN's technical support can be considered a very fast one. I rate the solution's technical support nine and a half out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have previously used Viptela SD-WAN.
How was the initial setup?
Meraki SD-WAN’s setup is straightforward because Cisco has control over everything. The solution is deployed in a cloud environment from the first day, which has been my experience since 2013 when using cloud-based solutions was not as prevalent as it is now.
I won't be able to speak about how many days it took to deploy the solution since I am not involved in its technical part.
To deploy Meraki SD-WAN, you need to connect your devices with the Cisco cloud environment, for which you need to give the gateway from your devices, and that message needs to be connected with the Cisco environment. Once connected, Cisco will provide you with the platform to manage your devices. Since they have admin rights, everything will be managed by Cisco.
Regarding the personnel involved in the deployment and maintenance of the solution, if we consider the operations part, which includes a VCP and a person for DRP, four people are involved, including a lead and a manager.
What other advice do I have?
I believe Cisco offers some of the best solutions. Meraki's routers, switches, and wireless solutions are some of the best.
You need an open platform to work with Meraki SD-WAN, whereas Aruba can be a bit more complex. That's why Cisco Meraki SD-WAN is generally preferred. Overall, I rate this solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.