Storage Engineer at 22by7
Real User
User-friendly, easy to set up, and scalable
Pros and Cons
  • "Technical support is very helpful."
  • "There are compatibility issues with the Chrome browser."

What is our primary use case?

We primarily provide services to our clients.

Clients usually use the solution mainly to audit GDPR compliance. As for the audit, they need to meet their compliance, the PCI DSS compliance, and GDPR compliance. Based on that they procure the DLP solution.

What is most valuable?

The classification front-end and the features for the endpoint are great aspects of the product. 

It works absolutely fine for the customer requirements.

It's user-friendly and easy to navigate.

The initial setup is very easy.

Technical support is very helpful. 

The stability is good. 

The product can scale. 

What needs improvement?

There are compatibility issues with the Chrome browser. The DLP works absolutely fine with the internet and the Firefox browser, however, it doesn't support Chrome. That's the only drawback of the DLP. Even if there is a new patch released in Chrome, McAfee DLP doesn't support it.

There are a lot of incidents that are being captured and there is no option for deleting the older incidents from the console. However, if you want to treat that incident, then I think there is some task that has to be done and it doesn't work in the right way. We had to run some more subscriptions this year to reduce the incidents.

For how long have I used the solution?

I've used the solution for around ten years or so. Maybe even longer. It's been a long time. 

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What do I think about the stability of the solution?

I would rate the stability at an eight out of ten. It's pretty reliable. There aren't really any bugs or glitches and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The scalability is okay. I would rate it at an eight out of ten. 

How are customer service and support?

Technical support is absolutely fine. I have very good friends in support. Most of the time, most of my friends are working there, and I get connected with them. There aren't any problems. I'm quite satisfied with their level of knowledge and helpfulness. 

How was the initial setup?

The initial setup is straightforward. It's very simple to deploy. It's just in a matter of five to ten minutes of checking out everything. On top of that, policies can be configured within 30 to 40 minutes. In that time, everything can be set up.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. Of course, it could always technically be cheaper, however, as a company that is a systems integrator, we tend to get more margin.

What other advice do I have?

We are service providers, not customers. We're a platinum partner.

I'd recommend the solution to other companies. It's more than just an antivirus. It helps with compliance. 

However, I would advise a company that is considering buying it to understand what it can do and how it works in order to ensure it meets the needs of the organization.

I'd rate the solution at an eight out of ten. We're mostly quite satisfied with its capabilities. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Application Programmer (Infrastructure and OA support) at a government with 11-50 employees
Real User
Nice interface, feature-rich, and the technical support is helpful, but spinning disk performance needs to improve
Pros and Cons
  • "The server software console is exquisitely designed and organized for handy access and manipulation by the administrator."
  • "I would like to have an easier and less-hassle upgrade process in future releases of the software, and extra license renewal price discounts too."

What is our primary use case?

We primarily use this solution for folder and disk encryption. One encrypted folder in Drive D: for each PC user and disk encryption for all notebook PCs, especially for sensitive or confidential data.

How has it helped my organization?

The McAfee Policy Orchestrator did a fair job in overall control and management of encryption. A centralized repository of various functions is provided in an excellent user interface and menu system.

What is most valuable?

The most valuable features are effective folder and disk encryption, and the practical server console-started agent/encryption module deployment to endpoints are highly commendable.

The server software console is exquisitely designed and organized for handy access and manipulation by the administrator.

Encryption user assignment and key generation can be performed fast enough.

What needs improvement?

Well expectedly, the upgrade process from Orchestrator v5.32 to 5.91 will be a bit painful for a lengthy and hardly completed client saturation (i.e. ensuing endpoint upgrade, if not done after server & SHA cert update committed, the client(s) will completely fail to work again) for our 1300+ endpoints. These included PCs and offline notebooks, which cannot be easily kept online over an extended period of time waiting for saturation in an undetermined upgrade order. I would like to have an easier and less-hassle upgrade process in future releases of the software, and extra license renewal price discounts too.

Procurement/license renewal options should also be devised by McAfee for continually incremental buying by an organization over its lifetime of usage.

Additionally, export and re-import of encryption keys in a batch could also be available as an extra orchestrator module for seamless transfer in case of server migration/re-installation.

Noticeably, the disk encryption process is far swifter on PCs/notebooks equipped with SSD drives but a speed improvement should better be available in future releases for mechanical disk drives for still being existent in the years to come.

For how long have I used the solution?

I have been using McAfee Complete Data Protection for three years.

What do I think about the stability of the solution?

Apart from the disk encryption process that has a couple of times failed to transfer the initial encryption login password to the client PCs, in which token recovery was required, we have come across very few issues.

What do I think about the scalability of the solution?

Good variety of modules and easy incorporation.

How are customer service and technical support?

We have raised support cases to McAfee and they responded in a professional and helpful manner and completed with successful resolutions.

Which solution did I use previously and why did I switch?

Our previous experience with Symantec encryption has left a lot of room for improvements such as deployment/redeployment ease and Active Directory integration. We, therefore, chose McAfee for its feature-richness and a reasonable price with good market acceptance and knowledge availability.

How was the initial setup?

The initial setup can be done in two days or so, highly recommended with the assistance by experienced solution contractors.

What about the implementation team?

We hired a contractor I.T. company to have initially installed everything and configured the total solution to work successfully. The organization-wide deployment from scratch at the beginning is simple, fast and problem-free, enough though we preferred using remote execution of DOS scripts to copy and run the installer at client endpoints.

In a word, it was a good and satisfactory start.

What's my experience with pricing, setup cost, and licensing?

This solution is reasonably priced.

What other advice do I have?

So far, we are satisfied with the overall results and the product welcomed by end-users with few complaints.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Manager IT at OTE
Real User
The device control is more reliable and more stable but the interface is not easy for administrators
Pros and Cons
  • "With this solution, the device control is more reliable and more stable."
  • "The solution should be more user-friendly."

What is most valuable?

With this solution, the device control is more reliable and more stable. We even use it for our email policies, but we are mainly using it in our environment for device protection policies. We are controlling almost all types of devices, like USB and CD-ROM devices, imaging devices, and even cameras. So we are basically able to control everything in our environment.

What needs improvement?

If you compare this solution with next-generation products like CrowdStrike, you will find that it should be easier to work on and therefore more user-friendly. With this solution, data protection is not straightforward. So McAfee should focus more on ease of management and user-friendliness. 

I would also like to have an option to migrate from the old environment to the new, graphical environment. The interface itself is not easy for administrators because they have to check everything. The integration of AD users in the DLP can also improve as well as taking reports. For instance, if a user wants information on the kind of report in the DLP, I can currently not look at it. I need to get a proper DLP report.

Also, if my management is asking a report, I must be able to tell how many users' USB is blocked. Right now I am not able to see what policy I implemented and how many users I have. Those are the basic things that McAfee should improve during the migration process. It should be straightforward. 

For how long have I used the solution?

We've been using McAfee Complete Data Protection for more than ten years now on premise.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

I believe it is scalable but there is always room for improvement. I like the ease of management and you can add the how-to, create a policy, and make new sections. I prefer CrowdStrike's device control when it comes to email policies because it is more straightforward. I believe it is because everything is moving towards the Cloud now. I'm not saying that McAfee is not going to the Cloud, but the product can be more advanced. I still personally feel that, even for a small-sized company, mid-sized company, or even a company with more than 2000, 5000 users, this product is really good.

How are customer service and technical support?

The technical support of McAfee is good and that is why we use McAfee products. The support and protection is very prompt.

How was the initial setup?

The initial setup is easy and straightforward and we didn't experience any complications. What I like, is that the data is basically integrated with McAfee so you can use the afim interface for integration. It is straightforward to implement your DLP with the afim server. 

Which other solutions did I evaluate?

We use Email Gateway, but now we use a couple of McAfee products like the antivirus and DLP. 

What other advice do I have?

My advice to others who are looking for a DLP solution, a data protection solution, would be to go for it. Along with the antivirus protection, I would definitely suggest the company to go for the next generation in antivirus or EDR or sensing technology which is currently more available in the market. There is more, newer technology on the market today. And antivirus properties of McAfee technology, like scanning the viruses and things like that, is more traditional, conventional technology. I will not say to go ahead with the antivirus, but McAfee's DLP data protection is still very good and it is one of the stable solutions on the market. I will rate it a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Trusted Advisor LoB Banking at a tech services company with 10,001+ employees
Real User
Provides protection for my notebook with no maintenance, but the price can be improved
Pros and Cons
  • "I don't need to have any interaction with this product, which means that it is very, very good, and it is doing its job."
  • "This solution does not do as well at protecting the end-user against unknown viruses."

What is our primary use case?

I use this solution to protect my notebook. 

This is an on-premise deployment that was installed by my company on my notebook.

What is most valuable?

I don't need to have any interaction with this product, which means that it is very, very good, and it is doing its job.

What needs improvement?

The price of this solution needs to be improved.

This solution does not do as well at protecting the end-user against unknown viruses.

What do I think about the stability of the solution?

I have never had any issues with this solution.

How was the initial setup?

My understanding is that it was easy to deploy. It was done very quickly, and I have not noticed any issues with the notebook since the installation.

What about the implementation team?

Our in-house IT department handled the implementation.

What other advice do I have?

This product is perfect, just too expensive.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Product Manager at Axoft Ukraine
Real User
A data protection solution with valuable security features
Pros and Cons
  • "The most valuable feature is security."
  • "The price is a little high and could be better."

What is our primary use case?

We use it, for example, for USB devices. When we are using USB devices, we have to put the password to open the USB stick. Without it, we cannot use the USB stick anywhere.

How has it helped my organization?

We can use our devices more securely. Therefore, it protects us from data loss, and therefore, it's very helpful for us. The biggest lesson we have learned is that security is very important in business.

What is most valuable?

The most valuable feature is security.

What needs improvement?

The price is a little high and could be better.

For how long have I used the solution?

I have been using McAfee Complete Data Protection for about two years. 

What about the implementation team?

We implemented this solution by ourselves.

What's my experience with pricing, setup cost, and licensing?

I think the price could be a little bit less.

What other advice do I have?

I would tell potential users that automatic update distribution would be very useful for such solutions. Doing it manually is very hard work.

On a scale from one to ten, I would give McAfee Complete Data Protection a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Security Engineer at Hitachi Systems, Ltd.
Real User
Some of the features that have been most valuable include the firewall protection, wave control, and data loss protection
Pros and Cons
  • "I am satisfied with the customer service/technical support."
  • "In terms of where the solution could improve, it could integrate with network solutions for ADTs, email web gateways and discovery."

What is our primary use case?

The main use case of this solution is identifying bad actors (criminals) who want to steal data and locking them out of areas that require authentication.

What is most valuable?

Some of the features that have been most valuable include the firewall protection, wave control, and data loss protection.

What needs improvement?

In terms of where the solution could improve, it could integrate with network solutions for ADT,email web gateway and discovery.

For how long have I used the solution?

I have been using this solution for eight

How are customer service and technical support?

I am satisfied with the customer service/technical

Which solution did I use previously and why did I switch?

Before using this solution, we used Symantec andAjeet Kumar:
And also will we on the [inaudible 00:06:03] the Symantec and Telmicro and also the first client which we also have leveled this process. And also I'm working with the first client, the CSM completely [inaudible 00:06:12] and prop C and with everything. First one

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
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Updated: April 2024
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Endpoint Encryption
Buyer's Guide
Download our free McAfee Complete Data Protection Report and get advice and tips from experienced pros sharing their opinions.