I mainly use it for making flowcharts. I am using their web application.
Software Engineering Intern at a computer software company with 201-500 employees
Makes it easy to create visually attractive flowcharts and collaborate online
Pros and Cons
- "The online collaboration with the teammates and being able to represent things in a visually attractive way are the most valuable features. It has been a really nice experience to make such beautiful and visually attractive flowcharts by using Lucidspark. The best thing was that I could collaborate online with my teammates. Overall, it was a nice experience."
- "There should be a feature for changing the color of the background, borders, etc. Such a feature will make the flowcharts more attractive."
What is our primary use case?
How has it helped my organization?
It has helped me in representing all the hard work that I had put into my project in a visually appealing and better way. Without it, all the hard work that I did would not have got noticed properly.
We use Lucidspark's collaborate or colors feature in which we can assign each user a certain color to identify what each person is contributing. It is a really good feature. Our mentor assigned us with those, and with sticky notes, we get to know what we were doing, what we were missing, or what should be improved. It was very helpful, and we could directly improve things then and there.
Its integration with Salesforce was useful. For some of the demos, I was able to integrate the Salesforce platform with it, which was very helpful. I could do that in minimal time with Lucidspark.
It helps us in spending more time discussing and revising ideas and next steps and less time organizing them. It enables us in fine-tuning and improving the ideas and representations and making our flowcharts visually better and accurate. Its virtual whiteboard is also great for collaboration.
What is most valuable?
The online collaboration with the teammates and being able to represent things in a visually attractive way are the most valuable features. It has been a really nice experience to make such beautiful and visually attractive flowcharts by using Lucidspark. The best thing was that I could collaborate online with my teammates. Overall, it was a nice experience.
It provides different features, and we can also see the flowcharts in the PDF format and different image formats.
Its user interface and intuitiveness are great. It is easy to use, and it makes things easier. If you have experience in making flowcharts on other sites, you will find Lucidspark to be an easier version of those sites.
It has many features similar to what other sites provide. However, when we make flowcharts on any other platform or site, it becomes very difficult to get it synchronized, but with Lucidspark, we can directly synchronize flowcharts. We were a team of three to four, and we collaborated through Lucidspark to create flowcharts. It was a way easier to collaborate and make the best flowcharts with Lucidspark.
What needs improvement?
There should be a feature for changing the color of the background, borders, etc. Such a feature will make the flowcharts more attractive.
Buyer's Guide
Lucidspark
September 2025

Learn what your peers think about Lucidspark. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
867,349 professionals have used our research since 2012.
For how long have I used the solution?
I have been using Lucidspark for one month. My company has been using it for a longer duration.
What do I think about the stability of the solution?
I didn't find any issue related to its stability.
What do I think about the scalability of the solution?
There were no issues related to its scalability. We have around 500 users, and almost everyone who wishes to make flowcharts for documentation, demo, and presentation can use it. It is available for all. Its future usage will depend on the requirements.
How are customer service and support?
I have not contacted their technical support.
What other advice do I have?
The biggest lesson that I have learned from using this solution is that it is important to represent your work in a visually attractive and easy-to-understand way.
I would rate Lucidspark a nine out of 10.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

Director Product Management at a tech services company with 11-50 employees
Great templates, useful for brainstorming, and helps illustrate ideas and timelines
Pros and Cons
- "I like the fact that Lucidspark has got all these templates that we can use."
- "The challenge that I always face with a tool like this is how to convince other people to start trying it out. I can't say if Lucidspark does a better job than other such tools."
What is our primary use case?
I started exploring Lucidspark due to the fact that I needed some tools to help during meetings, especially during our brainstorming meetings with our own product teams. That's why I started exploring Lucidspark.
I have not yet used Lucidspark's Virtual Whiteboard for brainstorming high-level ideas and concepts yet. The way I've used Lucidspark is that I start drawing on my canvas and I screen share what I'm doing. I have not used the Virtual Whiteboards.
What is most valuable?
I have been trying to use the mind maps and the persona templates. I like the fact that Lucidspark has all these templates that we can use. However, I have not explored it as much as I'd like to. As I continue to use Lucidspark, I am exploring those templates and I'd like to keep going. So far, the variety of templates has been good.
I find that the solution helps me illustrate certain points. Sometimes when we are in a meeting and people are coming up with ideas, it helps to see them visually. For example, we were having a discussion on how our product would work and what really helped was when I put together a timeline view of the user's journey with our product. That immediately gave us perspective and we were able to pivot our meeting around that timeline discussion. Creating that was helpful, however, I probably could have created it quicker on PowerPoint than on Lucidspark.
What needs improvement?
It's not intuitive. There's the learning curve. That is my barrier to using a tool like this. I come from a background where I have used mind maps extensively, however, even to replicate the usage of a mind map in Lucidspark, I have found it to be quite cumbersome. That's why I believe there is a bit of a learning curve. I'm still trying to figure out which template I should use, whether it was the right one, and things like that.
While I am still exploring, the next thing I would look for is how I could integrate a Lucidspark diagram with Atlassian Confluence. I might also look at integrating Lucidspark with Microsoft Teams. I don't know if it does it already. I haven't looked yet, however, I would want to try those features out, if I continue using it.
For how long have I used the solution?
I've only used the solution for a few weeks. It's been three weeks so far.
What do I think about the scalability of the solution?
The solution may extend. The challenge that I always face with a tool like this is how to convince other people to start trying it out. I can't say if Lucidspark does a better job than other such tools.
How are customer service and technical support?
I did not interact with technical support.
How was the initial setup?
The product is browser-based. In a few clicks, I was able to get going. I was able to see what the product does.
It takes mere minutes to set up. It's not more than that.
What's my experience with pricing, setup cost, and licensing?
I haven't used the solution to collaborate on brainstorming as I'm a little skeptical about the pricing, and I want to make sure that it's a useful software before I start to invest in theme-specific features and get other people also to use it. I am not a hundred percent comfortable with the software myself, however, that might change a few months down the line.
For myself, I don't know if it is worth the price, as I don't know how much I would use it, whatever the pricing might be. What I'm keen to do is keep exploring with the free version. I use it as an individual and then I screen share when I'm working with the team. I can keep doing that with my free plan, even with the number of limitations that I have. I will probably just figure out the pricing at a much later date.
Which other solutions did I evaluate?
I have tried Lucidchart once upon a time, however, I'm not actively trying that anymore.
The reason I tried Lucidchart was that I was on a Lucidchart page and then I was prompted to try it out. I don't know how I got in, however, I was curious. Also, someone had recommended to me the product, which was quite similar to Lucidspark, a competitor of Lucidspark called Miro. I had been exploring that for a while, and when I got this invitation to try out Lucidspark, I was more than curious to see how they compared.
The main difference I have encountered is usability. There's a way of doing things. For instance, in Lucidspark you have to get into a pan and zoom mode versus an edit mode. You have to specifically toggle between the two. In Miro, it approaches that a little differently. It does more drag and drop, and it creates a minimap for you to navigate your canvas. That's the main usability difference. Both have a lot of templates, which are good to explore. If you can structure your templates correctly, then it can lead to a very productive brainstorming session for the whole team.
What other advice do I have?
We are using a web-based application.
It's good to plan ahead when using Lucidspark. Let's say that you've got a three-hour brainstorming session and you're trying to do a product discovery workshop. You need to have your templates set up beforehand to say that this is what we're going to use. For instance, if you're going to have a persona discussion, you can't hope that Lucidspark has got good persona templates. It's better that you explore everything before the meeting and make sure that you have the right template, which you want to fill up with your team.
I'd advise those considering the solution to go ahead and create something. It's only when you start filling up your canvas with ideas that it actually appears valuable. The blank canvas can be daunting, yet, once you start filling it up with stuff that's relevant to you, it can spark conversations.
I'd rate the solution at an eight out of ten.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Buyer's Guide
Lucidspark
September 2025

Learn what your peers think about Lucidspark. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
867,349 professionals have used our research since 2012.
Solution Architect at a tech services company with 1-10 employees
Intuitive, collaborative, and offers a great virtual whiteboard feature
Pros and Cons
- "The fact that you can have multiple users working at the same time is a really big plus. The fact that we can all collaborate in real-time is a very useful aspect."
- "One thing that I actually found difficult to do was to introduce video calls. Managing calls and the whiteboards and being all remote is difficult."
What is our primary use case?
Currently, we are using Lucidspark to design and export database structures. We mostly use it just for that, however, we were using other software for doing mind maps, and we're starting to introduce the use of Lucidspark also for this purpose. We were also using another software for designing infrastructure, the architecture of software, and infrastructure in deployments. We have recently started moving into Lucidspark for that as well.
How has it helped my organization?
Last week we had to design and deploy a database really fast. It was for a customer of ours. The thing was that it being July in Italy, a lot of our employees were on holiday. We were on a strict term and therefore we had to gather around our war room to design and implement our database structure. Being able to have an export from working all together on the same document at the same time for the structure was really helpful. We could not only have discussions in real-time and have one point of entry. We could also have multiple points of entry and multiple discussions going on at the same time on the same structure. That was one of the pluses.
Being able to represent the whole database in a really easy-to-use and fast-moving application, having the possibility to export that same database into real code, being able to pass that real code in real-time, really flawlessly, with a couple of clicks, really cut down the amount of time that it usually takes from the designing of our database to putting it into our database engine and being able to test it. The product really cut down our times by quite a bit, and that was a huge improvement in our pipeline.
We design the database and then we have to physically write the structure of each and every table. We still have to make some modifications to the code itself for some specifics, however, I would say that the amount of the time that we use to actually write the code for the SQL has been cut down by 80 to 85%. It's a huge improvement. That's why we stepped up our game from the free version to the paid version. The benefits are enormous.
What is most valuable?
The ease of use is great. It's far more fluent in the process. Using the software itself is actually a breeze. It works flawlessly. It has no hiccups.
Lucidspark is really fast, even on relatively low-powered computers. It simply needs a good internet connection. It's also really smooth to use. We tried it on big projects and we put a lot of data into our schemas and it still works flawlessly. Zooming in, zooming out, there's no problem.
Presentations come out really good.
The fact that you can have multiple users working at the same time is a really big plus. The fact that we can all collaborate in real-time is a very useful aspect.
We can introduce frameworks inside the application and it exports it in a perfect way. The fact that we can export the database code directly into SQL, for example, is also a really big plus.
The interface and intuitiveness are actually really good. It's really pleasant to use. It feels fresh and new. Our UX department said that it's actually really competitive with what is out there, and probably a step further, meaning that it's actually really good in comparison to other options. It's easy to use, and it's good to look at. It feels natural, as it should. There has been really great work put into the design.
We've tried the virtual whiteboard for brainstorming high-level ideas and concepts, however, not for too much. If I recall, we did two sprints with that. It looked really interesting and it looked like an opportunity to expand into something that we already did, given the fact that we became remote for a lot of our tasks.
For whiteboards, you can assign each user a certain color for their cursor, sticky note, et cetera (although not for the whiteboard). This is during database planning. We could actually see who was handling which part. That was a really nice part of being able to work all at the same time. We could recognize who was doing what and take into account that we might have different timetables. With this feature, we know who made which change. That was actually useful.
Having an infinite whiteboard has its pros. We all can develop something in our small corner while everybody's working on the same thing, and then we can just copy and paste and stick together whatever we've been working on. You can get visibility on an entire project. This isn't the case with a physical whiteboard, where someone presents infinite space, and someone else's work is on the back of the board, for example.
During specific scenarios, we can prioritize ideas. Being able to have a whiteboard actually helps us with prioritizing which tasks we can work on. We use an agile methodology, and therefore we can have voting systems on ideas which helps us in our meetings. We can decide which goes into sprint planning first.
Lucidspark may have features to tag and automatically group ideas to help organize and synthesize ideas after a brainstorming session, however, I don't think we actually have been into that space at this point. It is something that we want to use in connection with our Confluence and Jira activities so that we can actually prioritize, make sprints, decide the sprints inside that, and then have them organized into Confluence as documentation and in Jira as tasks themselves, or actual sprint stories, et cetera. I've seen from the documentation that this is something that is possible, however, we haven't tested it yet.
What needs improvement?
One thing that I actually found difficult to do was to introduce video calls. Managing calls and the whiteboards and being all remote is difficult. Apart from that, it works pretty well.
Sometimes the whiteboard can be distracting if someone is presenting. For example, if one person is building and wants to have the attention of others, it can become a bit hard to focus the sharing only on that specific part, or following that specific part and not having a call at the same time, which is something that actually works in-person. It's easier to focus in-person on a person just talking in front of a whiteboard and presenting whatever he's working on.
Right now, we're using the web-based version. If there could be a desktop application or a specific OS application that would render faster times with lower lag, under the benefits of having a desktop application, that would probably be in our best interest. A browser is going to have its limitations in terms of how much computing power it can deliver from that standpoint. Therefore, if we could use our own machine to render our schemas, that would probably be an even faster render and offer a smoother interaction between the schema and the user. That would be something that I would like to use.
At this point, from what we were using in Lucid so far, I don't actually have any suggestions in terms of extra features. I'm really happy with what I have so far, and we're probably going to have to use it a little bit more in order to dream of something better.
For how long have I used the solution?
We started using it in our company two or three months ago with the free version, and then we upgraded to the paid version less than a month ago.
What do I think about the stability of the solution?
Living in Northern Italy, as long as we have a good connection to the internet, the software works flawlessly. We haven't had any downtime. It always responds with the same access speed. Even as our schemas and our whiteboards were growing in size, the access time to the data was always the same. That was actually one of the reasons that we moved from the old software. The old software didn't guarantee this speed and access to our working environment and the data that we worked on, even as the data was growing. This accessibility was a huge plus. It was just like switching between HDD and SSD. Randomizing access time was really useful.
What do I think about the scalability of the solution?
Working together at the same time was also a really big plus. Independent of how many people are working on the platform, we maintain the same level of proficiency. Everyone could actually access the same amount of resources at the same speed at the same time. In that sense, it scales well. Even with a growing number of users, it didn't actually lose any speed. The user experience stayed the same no matter how many people were working on the same schema or whiteboard.
In terms of expanding the capabilities of the platform itself, scaling the platform itself, my perspective is that it works flawlessly. We've been using it for a couple of months, three months now, and we actually haven't had the time to really stress it to a point in which we could see the scalability features stretched. That said, it looks really good so far.
Currently, we have seven people working on the same project at the same time, and we have multiple boards. Probably the highest usage that we've had is four people working on the same board at the same time. We have a wide variety of positions, ranging from data scientists to front and backend developers to UI and UX designers.
Right now we are using it on a daily basis. Being able to use it for planning and for the daily work of the company itself, we can actually use it for a lot of different tasks. We started from the database design and architecture infrastructure, which was more development-related, and then we introduced it also to the UI/UX team, and now they are using it as well. The company is using it daily now and pretty extensively.
How are customer service and technical support?
I had a weird experience at first with technical support. Meaning, that at the beginning when I asked their support team if they could help me with the setup of the premium account, the paid version, they were unavailable when I asked for them, and then I forgot about it. For the rest of the week, I kept receiving emails, which I thought were just commercial emails.
Then I read them last week and I found out that it was actually their customer support team writing me direct emails, asking me if I resolved the issue. I am actually to blame for not answering them right away, however, they were really, really helpful, they actually care, and they follow up on a daily basis to see if my issue was resolved. It was my mistake completely that I thought the emails were commercial messaging.
That incident aside, from what I've seen, I would say that they are actually pretty attentive and they want to follow up closely with the client. That was something that made me appreciate that they went the extra mile to help me resolve my issue.
Which solution did I use previously and why did I switch?
In our recent sprint, due to the fact that we use Atlassian as software for handling tasks and for documentation with Confluence, it is our goal to connect it. It's my understanding that it has been connected, however, we haven't tested it so far. VTT is something that we want to do, and it is one of the reasons that we chose Lucidspark - due to the integration capabilities with tools that we already use.
Integrations are important to our operation - if they work as they are advertised. If they do, they will be a huge boost in our productivity, due to the fact that being able to just share data between our applications, our tools, is something that is invaluable in terms of time management. That way, we can focus on having everything inside one container and then share down the pipeline of production, for example, from mind maps to documentation, adding them into Confluence and from Confluence into tasks in Jira and from Jira into actual production. That's actually a pipeline that we're trying to build, and it's something really, really important to us.
How was the initial setup?
The initial setup was pretty straightforward. The fact that we were going for something really specific made it a little bit harder to find inside Lucid, such as making Lucid usable for a wide range of applications with the same tool, we were going for something really specific, which was database designing, and finding out how to implement database designing into that required some work outside of the platform itself. That said, we found really good documentation on the Lucid website. Once we found that, it was straightforward to implement.
The deployment took less than a day. In the morning we had the accounts set up and shared and the rest of the afternoon was spent just working on it, to find out how we can actually export what we were working on into actual code, et cetera. That was it.
What was our ROI?
We have witnessed an ROI. Just the fact that we can actually cut the database deployment time by so much is a huge return on investment. We can spend the time that we would be using on the implementation of the database to do something else.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty fair for what it does and for the performance that you get. We are in the lowest tier right now as that's more than enough for what we need, and I'd say that it's a fair price. You get a good bang for the buck. It's actually really good.
Which other solutions did I evaluate?
Before this and concurrently with Lucidspark, we are using Draw.io, which is the platform that we were using for database design before. However, it had really bad concurrent working between users and no export feature that would allow us to actually use it without working heavily on the export.
We also are using Miro and Figma. We're mostly Miro for the whiteboard. I could say that Miro is the closest competitor in terms of the whiteboard feature. Miro has more or less the same speed. It does have a desktop application, which is faster using the render on the computer itself, and it also does have a really nice video conferencing feature between team members. It doesn't have the database capability that Lucid has. Apart from that, Lucid is way better. We started using it instead of using Miro.
What other advice do I have?
We're using their web-based application.
We do not yet use other products in the Lucid suite, such as Lucidchart.
I'd advise other organizations to really try it. If you use any other applications similar to this one, you would see the benefits really quickly. It is worth mentioning that most of the features are actually worth switching from one application to another area in the paid plan. The free plan doesn't actually cover most of the things that we were looking for in a platform. That said, if a company makes a product, it's okay for them to ask for payment for their hard work. If I have to give one suggestion to other users, I would say don't stop at the free version. Try out the paid version and you will see the benefits.
I would rate the solution at a nine out of ten, simply due to the lack of a desktop application and the lower-quality web-conferencing feature, however, for everything else, it's been smooth sailing, from my perspective.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Data Scientist at a computer software company with 10,001+ employees
Intuitive, flexible, time-saving, easy solution to use that has a lot of helpful features
Pros and Cons
- "It definitely helps when prioritizing things. For a business problem, you can create many different documents and easily compare them, then you can decide which one that you want to go forward with."
- "One thing that I noticed, when I was creating a document or something else, is a lot of empty space. If I am creating from a particular position, there is a lot of empty space above it. I am not sure why this happens. If there is a solution for this, then it would help."
What is our primary use case?
I use Lucidspark to brainstorm ideas. Suppose I want to create a new dashboard or new visualization in Power BI or Tableau. Before doing that, I want to brainstorm how I want my visualization to be. For that purpose, I am using Lucidspark.
How has it helped my organization?
I usually brainstorm my ideas, e.g., what do I want to create? Once you have a certain view in your mind and if you can put that into a document or something else, then it helps when you try to create the visualization or any dashboards in the real world. You can create any visualization that you want. It definitely helps in that way.
What is most valuable?
It is quite flexible. It is simply drag and drop. It saves a lot of time. One of the good things is you can export whatever you are creating into a PDF or something else. Also, you can share your work with others so they can collaborate and make any changes, if they wish to.
I really like Lucidspark's user interface and intuitiveness. It is simple and flexible.
It has so many things. You can insert images, screenshots, etc. There are also a lot of templates for our use, which is a good thing. For example, if I have a particular plan and can find a new template relevant, then I base it on that. I just need to edit the text, etc.
It definitely helps when prioritizing things. For a business problem, you can create many different documents and easily compare them, then you can decide which one that you want to go forward with.
There are so many features that you can do. There is also a presentation builder where you can use the documents that you are creating as a presentation.
What needs improvement?
One thing that I noticed, when I was creating a document or something else, is a lot of empty space. If I am creating from a particular position, there is a lot of empty space above it. I am not sure why this happens. If there is a solution for this, then it would help.
For how long have I used the solution?
Recently, I requested a license from my company for this software. I have been using the tool for the past week.
What do I think about the stability of the solution?
In the last week, I haven't faced any kinds of issues or difficulties.
What do I think about the scalability of the solution?
I haven't found any limitations or downsides. It provides you with everything that you need to brainstorm your ideas.
There are many data scientists using this particular software in our company. Some are using Lucidspark, while some are also using Lucidchart,
How are customer service and technical support?
I have not contacted the technical support.
Which solution did I use previously and why did I switch?
I used to simply use PowerPoint, Paint, or something like that previously. This is the first time that I am using this kind of software.
In PowerPoint, you need a lot of effort if you want to create even a simple text box or insert images. So, it takes a lot of effort and is also very time-consuming. Whereas, with Lucidspark's interfaces, you can simply drag and drop whatever you want and quickly create anything that you want to create. This saves time and makes it easy to use.
How was the initial setup?
The initial setup is very straightforward. You need to log into it, then you can simply start creating anything you want. There is no complexity.
What other advice do I have?
I would definitely give it a nine out of 10. I really like it. I would recommend others to use this particular software, since it is intuitive, flexible, time-saving, and easy to use. It has a lot of features that definitely help.
I have not used the Collaborator Colors feature, but we will use it in the future.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Easy to collaborate and easy to share amongst various team members
Pros and Cons
- "It's easy to collaborate and it's easy to share amongst various team members. I myself am a product designer, and I found that in the past, as a project designer it's hard to work with engineers in terms of finding a product that satisfies what I need and want to do with the project designer and what they need and want as engineers. This tool is a good combination of both, and I feel like it's super easy to use. It makes a lot of sense. It's simple enough, but also has enough complicated features to make it what we want it to be."
- "The user interface is not intuitive because I have used other applications previously, and it took a little bit more time. Once I figured that out how to save shapes, that was super helpful, but it did take probably one or two times to get there. Once I understood it, it made a lot of sense."
What is our primary use case?
We use Lucidspark as a tool to collaborate on organizing our platform architecture. The company I work for has a lot of different platforms and backend systems and we've used Lucidspark a lot to document what those platforms are, share it amongst our teams, and make sure everything looks correct. If there's feedback or changes, it's really easy to use this app to have that shared with everybody.
An example of the use case would be a request to show the entire structure of our company, data structure, and platform structure. I would create a chart with all that information. Usually, it would be from a sketch or a whiteboard drawing, and then I would use Lucidspark to make it that much more clean, clear, and editable.
What is most valuable?
It's easy to collaborate and it's easy to share amongst various team members. I myself am a product designer, and I found that in the past, as a project designer it's hard to work with engineers in terms of finding a product that satisfies what I need and want to do with the project designer and what they need and want as engineers. This tool is a good combination of both, and I feel like it's super easy to use. It makes a lot of sense. It's simple enough, but also has enough complicated features to make it what we want it to be.
The usability is overall super straightforward and it makes a lot of sense after you spend some time in it.
What needs improvement?
The user interface is not intuitive because I have used other applications previously, and Lucidspark took a little bit more time. Once I figured out how to save shapes, that was super helpful, but it did take probably one or two times to get there. Once I understood it, it made a lot of sense. I did watch a quick tutorial, which was helpful just to get a sense of how to make some changes and update everything.
For how long have I used the solution?
I've only been using it for a very short amount of time. It's pretty new to me. I've used other products similar to it before, but I'm on a new team and so we're using this product to check it out and see how it would work from a collaborative perspective.
What do I think about the stability of the solution?
It seems very stable. I haven't heard of any issues with it. I know it's been tried and true with our team.
What do I think about the scalability of the solution?
It seems to scale really well. It seems to be really easy to modify, expand on, and add on to. Currently, we have about 60 users and their roles range from data analysts, backend engineers, front-end engineers, platforms engineers, and one product designer.
How are customer service and technical support?
I've never had to engage with their tech support but there seems to be a lot of resources.
Which solution did I use previously and why did I switch?
We were using Overflow and were using it mostly just because it was familiar to us and it was pretty simple. But we switched over because Lucid is far more robust in terms of what it could do and is more geared towards the engineering team. It was also more affordable for our team.
How was the initial setup?
The initial setup was straightforward. It was really easy to jump right in and figure things out. It took a little bit of time to find out some more specific things that I wanted to do, but it was pretty easy to understand and figure out.
Our engineering team does the deployment, if necessary.
We needed about three members that have access to deploy. All of their roles are various types of engineers.
Lucidspark is being used within a small portion of our team relatively extensively, but we do have plans to expand on it and provide more access to more teammates at my company. The growth will be slow over time but it surely has been growing.
What was our ROI?
It has enabled us to have the ability to ramp people up more quickly and educate employees more effectively. Even though we only have five or six of us using Lucid, we have a lot of our teammates still viewing and engaging with it. That has been extremely valuable to better document and educate our teammates on various topics and information.
What other advice do I have?
My advice would be to really check out all the features, see all that I can do. Understand that it's a really powerful tool and it could really add a lot of value to what your team does and how they structure everything.
I learned how important it is to have tools that allow my teammates to be able to see what's going on, make comments, make improvements, and to do it in a way that doesn't bottleneck. It has been eye-opening to see how those tools enabled that without having a ton of back and forth. It makes my job a lot easier.
I would rate Lucidspark an eight out of ten. It's a really great product. I do think that there are still possibilities for improvement and extension, or just overall ad-ons to make the user experience a little bit cleaner. But in terms of what it can do and all the additions it has, I think there's a ton of potential.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Student at a university with 5,001-10,000 employees
Intuitive And Easy To Use; Customizable Whiteboard Can Be Used By Multiple People Simultaneously
Pros and Cons
- "I found the whiteboard very customizable. You can create different stages of a flow chart, for example. You can play around with a lot of variables."
- "One challenge we ran into while collaborating on Lucidspark was tracking time. We would, for example, set aside 90 minutes for a particular task but end up spending a lot more time on it. It would be great to see if Lucidspark could also help us keep track of time. That feedback would be beneficial."
What is our primary use case?
My primary use case for this solution was educational. I used Lucidspark to practice design thinking with several other students. It's a good place for collaborative work.
Some of the students I collaborated with were interested in product management, a big part of which entails thinking from the customer's perspective and figuring out what the solutions to a problem should be.
As a group, we used Lucidspark to collaborate and share our thoughts on potential problems and solutions. Think of it like a human design-thinking workshop.
How has it helped my organization?
Lucidspark helped us prioritize ideas, which was very important for us. We did a workshop and, as part of that, we were trying to act as product managers and figure out which solutions should be implemented, so idea prioritization played a major role.
The ability to group ideas automatically does save time. For example, four people can put their thoughts down and Lucidspark will help them see the commonalities and patterns among their entries.
Lucidspark's ability to automatically group ideas saves time and helps users prioritize. This Lucidspark feature quickly distills the entire group's ideas into different buckets. The group can then make a call on what to first solve for. This is how we used Lucidspark. We knew that we would come up with multiple ideas but we wanted to see which buckets most people would fall into.
This feature is helpful if, for example, you are trying to identify the problems associated with a particular product and prioritize which to work on first.
With Lucidspark, you really don't have to keep track of everything because so much is automated. The solution enables you to spend more time discussing and revising ideas and less time organizing. This was important for us. Had we been using some other solution, like Notepad, for example, a lot more time would have been spent in writing things down. With Lucidspark, we spent very little time doing that. It definitely improved our productivity.
Lucidspark is very customizable. We spent more time in ideation rather than making sure we were writing in a way that is clear and that nothing was lost.
What is most valuable?
Overall, I found it very intuitive and easy to use. I didn't find it difficult at all. I appreciated Lucidspark's integration with Lucidchart.
I found the whiteboard very customizable. You can create different stages of a flow chart, for example. You can play around with a lot of variables. Initially, the default structure of the whiteboard was not useful for us. However, we were quickly able to change the structure. I found the whiteboard easy to use and change. It’s easy to collaborate using this product. Also, multiple people can use the whiteboard at the same time. For example, I can be filling in something while my classmates fill in something else. This is helpful.
We used Lucidspark’s Collaborator Colors feature. I've never come across anything like it. It's a good solution for collaborative brainstorming. I don't think there is any other solution where I could do collaborative brainstorming this well.
We also used the sticky notes quite often. We would write our thoughts on a sticky note and then circle back in five minutes to discuss what we put together.
What needs improvement?
One challenge we ran into while collaborating on Lucidspark was tracking time. We would, for example, set aside 90 minutes for a particular task but end up spending a lot more time on it. It would be great to see if Lucidspark could also help us keep track of time. That feedback would be beneficial.
For how long have I used the solution?
I've used Lucidspark a couple of times as part of some group activities.
What do I think about the stability of the solution?
I did not run into any issues with stability.
What do I think about the scalability of the solution?
Lucidspark seems scalable; like any number of people could use it. We've used it in groups of five to six people. I plan to increase my usage.
How are customer service and technical support?
I have not used their tech support yet.
Which solution did I use previously and why did I switch?
I never knew something like Lucidspark existed before. For previous brainstorming sessions, I would just use a projector and open up Notepad.
How was the initial setup?
The initial setup was straightforward. It only took a few minutes.
Initially, it was straightforward to use and play around with the whiteboard. I was immediately able to start working on it. It didn't take me more than two or three minutes to get started.
What about the implementation team?
We implemented it ourselves.
What's my experience with pricing, setup cost, and licensing?
I am still using a free trial.
Which other solutions did I evaluate?
I did not evaluate other options.
What other advice do I have?
Lucidspark is a great product. I would definitely recommend it to anybody who's thinking of doing some collaborative brainstorming work. The solution can also be used by individuals working on big projects.
I didn't notice a difference between remote and in-person sessions. Using Lucidspark, it felt like all of us were working in-person on a huge whiteboard. You could see in real-time what everyone else was doing.
I haven’t used Lucidspark’s Slack integration, but it seems useful and natural.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Service Manager at a consumer goods company with 51-200 employees
Easy to use, responsive interface, and has an extensive and easily-accessible icon library
Pros and Cons
- "How easy it is to use is the best feature."
- "I would like to have a dark mode, but the option is not available."
What is our primary use case?
I used this product for coursework in a design class as a university student. It was primarily for UML diagrams, activity diagrams, and several other diagrams that are typically used in IT.
How has it helped my organization?
I find the intuitiveness of the user interface to be very good. The main benefit to using this product was how much more quickly I could get things done, and this is because it was more intuitive than the other options. It is also responsive, and I've actually saved a lot of time using it compared to a few other options that I tried.
For example, I tried for approximately four hours to get one particular diagram working using Draw.io and Visio. I finally gave up when I couldn't get it working, then it took me about five minutes to complete it with Lucidspark.
I have used the Lucidspark whiteboard to brainstorm ideas with group members for group activities, albeit the collaboration was not always virtual. We were together in the same room. However, it is good because it helps to keep everything organized and it's easier to distribute if you've got an electronic copy.
It is important to point out that we did use it for collaboration, although it was more of a visual tool to help us get everything in front of the group. After that, we moved our points to a more organized spreadsheet. We would use it as a tool to keep it on task while we were talking over Discord.
As part of our work, we used it during remote sessions. I found that it's always a bit harder to keep people on the same page when it's not in person, but everybody was paying attention.
We used both Lucidspark and Lucidchart. Lucidspark was used primarily for group work, whereas Lucidchart was used for generating reports and whatnot. The combination of the products was helpful in terms of visualizing each step of the process. Overall, the suite is easy to use and there are no really annoying idiosyncrasies that I had to learn.
Using this product helped to boost the productivity of our working sessions. We were doing some front-end design of an app, and there were times when we couldn't meet in person. Being able to quickly draw something up so that everybody could see it, made the process much easier.
What is most valuable?
I enjoy being able to just use an endless canvas because I tried using some other apps and they were a bit fiddly to deal with. For example, I had a lot of arrows and Draw.io was very annoying. I also used a different, industry-based application, Visio, and that was just hopeless.
How easy it is to use is the best feature.
What needs improvement?
Initially, I was a little confused about how to get to the different projects.
I would like to have a dark mode, but the option is not available.
When I was making some of the charts, some anchors were a bit annoying. I had trouble keeping everything lined up where if I moved a section over to add to a chart, it became a bit more difficult to get everything back into line. I had to go through each element that I'd moved because sometimes it would end off by a few pixels, which really annoyed me.
For how long have I used the solution?
I used Lucidspark for approximately three months, over the course of a semester at university.
What do I think about the stability of the solution?
The stability was good. I didn't have any particular issues with availability or performance.
What do I think about the scalability of the solution?
For the scope of the work that I had to do, and the level of collaboration involved, I did not have any issues with scalability. I didn't really have to consider how much further it would need to expand.
Which solution did I use previously and why did I switch?
I tried using Draw.io and Visio. What I really liked about Lucidspark is that all of the specific icons were available and easy to find. Each kind of UML diagram that I wanted to work on was already included. I didn't have to go hunting around for those and that they also work seamlessly.
For example, I had to do some curved arrows to and from certain boxes and it was really difficult to make those symmetrical using Draw.io. However, I could do this pretty easily in Lucidspark.
How was the initial setup?
The initial setup was very simple. I just had to sign up and then it was available in the browser, so there was very little setup. All of the things that I needed were just modules I had to open. I skipped the tutorial, so I didn't need that. It was very easy.
What was our ROI?
I have definitely seen a return on my investment. For the amount of time that I saved, even for just one sticking point, in particular, I felt it was a good ROI. The reality is that it saved me a lot of time and I'm pretty busy, so that was very important.
What's my experience with pricing, setup cost, and licensing?
As some of the charts that I was using had a couple of hundred elements, I needed to use a paid version of Lucidspark. The pricing is very reasonable. It is more expensive than some of the free options out there but much cheaper than Visio, and it works much better.
What other advice do I have?
My advice for anybody who is considering this solution is to just give it a try. It has basically the same interface as Draw.io, which I know a lot of people are using, so they may already be familiar with it. The difference is that some of the annoying factors of working in that system were eliminated.
For example, with Draw.io, you really have to manage what's in front of what. Whereas in Lucidchart and Lucidspark, it was much easier to keep people organized, especially as an interactive task when collaborating.
One of the features available is the Collaborator Colors, where users can be assigned certain colors for their notes and other contributions. We did not use this feature extensively. Rather, we all got our thoughts out, transferred the dot points, and kept track of who is assigned tasks by using the collaborator colors. Essentially, it was our tracking mechanism.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Founder at a training & coaching company with 1-10 employees
Provides a seamless, collaborative, and engaging way of working, and the time saved has been a huge game-changer
Pros and Cons
- "The ease of using Lucidspark is definitely my favorite. It has been very intuitive, and it is easy for me to drag and drop my ideas to be able to be viewed by my colleagues. It is easily accessible for everyone with whom I'm working."
- "Sometimes, editing text can be confusing. Changing different fonts and subtitles and the shapes that you're trying to use can be confusing. There isn't that much that I would improve other than just nitpicky user differences."
What is our primary use case?
I've been mainly using it to make flow charts and kind of brainstorm ideas for my business. I have not used it for anything else yet. I'm going to expand later into more collaborative forms of using Lucidspark.
I've installed it on my computer.
How has it helped my organization?
Something that has helped me a lot is definitely organization and having a visual map of where I've decided to go with everything. It has helped me become more engaged with my colleagues and with my ideas. It is easier to bring something to fruition once I've had everything laid out in front of me. There is such a high level of engagement with the data that we've been using. It is easier to get everything done in a smooth manner during Zoom calls or even in-person sessions.
Its virtual whiteboard is very functional for brainstorming high-level ideas and concepts, and you can use it for this. It creates an easily accessible area where I can just put my ideas. I don't have to worry about having one person to do the job of writing everything down. It saves a lot of time when working collaboratively. I'm not sure how much time I'm saving exactly, but it has definitely been saving a lot of filler time. Probably, it has saved six hours just on working through. You don't have to assign people certain tasks. Everyone can work on the same thing at the same time.
Its Collaborator Colors feature helps in keeping a track of who's doing what and how different ideas are meshing together. It isn't the most important feature of Lucidspark for us. I am in a small business, and I don't necessarily need to scroll on some sort of infinite whiteboard to see everything, but it is very important from the visual aspect of knowing how everything has been organized. You can see a visual thought process on the screen.
One of my favorite things about Lucidspark is that it is very easy to use. It is very intuitive for all users. There is not much time lost in setting up or doing anything else, which makes it different from in-person sessions. In in-person sessions, you have to set up everything on a real whiteboard and spend time erasing it, whereas, in Lucidspark, you can just click, drag, and delete all of your ideas.
It is helpful for prioritizing ideas. I've been using Lucidspark to brainstorm ideas. Anything that I've used on Lucidspark is going to be one of my more prominent ideas. It makes it easy to bring them to fruition. It turns the ideas into more accessible thoughts that can be added and edited by me and my work colleagues.
It helps you see the way everyone is thinking and the way everyone is coming up with these ideas because it is so visual. Everything is in front of you, and you don't have to worry about the organization as much because it is helping you intuitively do that.
What is most valuable?
The ease of using Lucidspark is definitely my favorite. It has been very intuitive, and it is easy for me to drag and drop my ideas to be able to be viewed by my colleagues. It is easily accessible for everyone with whom I'm working.
What needs improvement?
Sometimes, editing text can be confusing. Changing different fonts and subtitles and the shapes that you're trying to use can be confusing. There isn't that much that I would improve other than just nitpicky user differences.
For how long have I used the solution?
I have been using this solution for about three or four months.
What do I think about the stability of the solution?
It is very stable, and I have never run into any issues where I have to talk to a customer service team. It has been very reliable for me and everyone I've been working with. I wouldn't say that I've had any trouble with it.
What do I think about the scalability of the solution?
I haven't necessarily been in a place where I've needed to use the scalability aspect of Lucidspark, but in the future, I can see that being something that I would look into. Knowing how Lucidspark has been easy to use for me, I'm sure it would be easy for me to scale in the future.
Currently, I'm the main user of Lucidspark, and then I have people who come on to my charts and help me with them. There are probably around 10 or 15 people on it at one time, but I'm the main editor.
It has become my main form of brainstorming and creating ideas before I bring them out into my company. It is just a way to visually see everything before it becomes palatable within the company. In the future, I would end up using it more collaboratively with my colleagues, but for now, it is the personal and visual way of thinking about things.
How are customer service and technical support?
I have never interacted with their technical support.
Which solution did I use previously and why did I switch?
I used Jamboard in the past. I switched because Lucidspark was easier in my experience. It was easier for it to become a part of upfront work instead of making it difficult for everyone to be on one document at the same time. Lucidspark doesn't necessarily have the same glitches that the Google Suite apps have. It has this seamless, user-friendly format that does not get in the way of the actual creative process, whereas Jamboard kind of got in the way. It was more focused on setting it up than actually creating the idea.
How was the initial setup?
It is very straightforward. Learning how to set it up is very easy, and it doesn't take away from the process at all. It is easy to navigate, and it has images. Combined with this kind of modern setup, it is very easy for anyone to use. It took about half an hour.
What was our ROI?
Definitely, just the time saved has been a huge game-changer with everything that I've been doing. There is no time that I have to spend getting everyone into one document or into one file to try and create an idea. It is always there, and everyone is on the same thing contributing at the same time. As an administrator, it is easier to be straightforward and have everything planned out in one space rather than flipping back and forth between different files.
What's my experience with pricing, setup cost, and licensing?
I don't think that the cost is ever something that I considered. It has always been worth it to pay a small payment and help everyone with their tasks. It has definitely helped me become more organized. I don't think that the cost has been a barrier at all, and it is worth it to be able to pay for it.
Which other solutions did I evaluate?
I didn't evaluate other solutions. I just kind of went with it.
What other advice do I have?
It is completely worth it, especially during the time where half of the workers are online. It makes things much more seamless, and it gives us a more collaborative and engaging aspect of working where you feel like everyone is together, especially on the same file. Not overthinking the whole online aspect of Lucidspark would be my advice.
I have not yet used its integration with other products. I have also not used any other product from their suite. I have only used Lucidspark so far.
I would rate Lucidspark a 10 out of 10. I haven't had any issues.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

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