I was in the Q&A team, so we ensured quality assurance. As a QA, I find it useful for debugging purposes. Whenever there are crashes or problems, we use Instabug to send reports with screenshots and error details to the development team. It helps us debug problems on the mobile application side and also with API responses.
Once, there was a crash in our mobile application that kept occurring. The developers couldn't debug it through the code, despite their efforts to investigate. They needed to create a Instabug report and examine the logs. After I generated the bug report for the crash issue, they analyzed the reports and logs, ultimately identifying the solution. This process also resolved many problems with our iPad and mobile applications.
Moreover, our customers have also benefited from this as they received training when encountering production issues, primarily through debugging in the Instabug portal.
The most valuable feature is the ability to capture detailed error data, including screenshots and steps, which helps us pinpoint issues effectively.
It would be beneficial if the tool could be more precise in capturing steps, focusing only on the relevant ones. For example, there were some times when it caught some extra screenshots which were not included in the steps. Sometimes, it also happened that it got some extra steps that were not in there to reproduce the bug. We also called that screenshot and the steps there as well.
I would like too see a video recording feature added to Instebag so that users can report problems by showing developers exactly what is happening. For example, we can record any video and upload it on Instabug, so we can also add the steps there. Like we record the pain from the mobile app, there should be an option to report the video, and that should serve the purpose for the end user to record their screen to show how the error is occurring on their end. After they upload their video, we can use this for debugging purposes. Because most of the problems are from the end user customer side, it would be easier if we use the video recording feature in Instabug or just take the device, and it should also show the video recording option.
I have worked on my previous company for mobile application testing, and I was using a server for diverging the errors and finding solutions for them.
I joined almost six to seven months ago. Whenever we faced any problems, Instabug was integrated with our app, so we reported the problem to Instabug. That's how we used it.
However, I am not currently using it because I left my previous company in March 2023.
I would rate the stability a nine out of ten.
I would rate the scalability an eight out of ten.
It was easy for us because our company had already set it up, and we were provided with accounts.
Overall, I would rate the solution a nine out of ten.
