We use this solution for implementing Customer Support for SCM, MFG, and Finance.
Good integration with external software has helped bring structure to our routine
Pros and Cons
- "The most valuable features are the exit points that enable integration with external software."
- "The connectors, performance, and knowledgebase availability can be improved."
What is our primary use case?
How has it helped my organization?
This solution has brought structure and shape to our day-to-day operations.
What is most valuable?
The most valuable features are the exit points that enable integration with external software.
What needs improvement?
The connectors, performance, and knowledgebase availability can be improved.
Buyer's Guide
Infor LX
December 2025
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For how long have I used the solution?
I have been using this solution for over 20 years.
Which solution did I use previously and why did I switch?
We have been using this solution since the days of version 3x.
What other advice do I have?
Infor has now stopped and drastically reduced investing in this product. They are focusing on other products such as M3 on the cloud, as the current market favors that. So, I would not recommend new buyers or people who are thinking of upgrades to look at Infor LX (they are referring to ERP LX). I would suggest that they look at the M3 cloud version.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: December 2025
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Buyer's Guide
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