Imperva Application Security Platform Reviews

I like the interface, customer service, and info updates.

We can now quickly respond to issues, as opposed to trying to find the technical problem on our end. We can now quickly address the problems of our clients in an effective manner.

I have found some issues with caching; seems to be inconsistent

I have used it for five months.

We have not encountered any deployment issues.

We have encountered very few stability issues, but those could be more due to the stability of our servers.

We have not encountered any scalability issues.

Customer service is 8/10.

Technical support is 8/10.

We did not previously use a different solution, but we researched other solutions. Incapsula was highly regarded and we were simply wowed.

Initial setup was pretty straightforward on our end. Thanks for that!

We did the implementation in house using our own personnel.

I'm not sure about ROI.

Customer Support has been the biggest help in dire situations. Their control panel is nice but support has been the best.

When under DDoS, we are able to get piece of mind to our clients since they know a large, technical company is dedicated to getting the issues resolved.

More products, especially for smaller companies that could benefit them.

About 3 months.

None.

None yet.

Not that I know of.

10/10

8/10

We had a sysadmin but he was unable to keep up. No other parties were used.

Yes, it was straightforward for our IT team to implement.

In house.

We ate the cost so it wasn't passed on to the client.

From my understanding, our CEO had multiple parties on the table but decided Incapsula was the best fit for us.

IncapRules, Login Protect & CDN are the most valuable features of Incapsula.

Incapsula gave us an incredible visiblity in terms of security.

HTML minification could be improved. The actual HTML minification does not provide the maximum HTML minification nor provides the best result. 

We are using this solution on our customer for three months.

No issues, setup pretty easy and straightforward.

No issues.

No issues.

The web support could be enhanced, you need to call to get immediate support.

Very easy setup!

CDN and DDoS.

This would speed up the images on the website geographically and protect against DDoS attacks.

• Maybe another pricing tier for home uses with a few more features above the free version.
• An appliance for large enterprise customers.

6 months.

Very straightforward.

No issues.

None, all automatic.

Excellent, no issues.

Excellent.

No.

Very straightforward, just some DNS changes.

In-house, again very straightforward.

Priceless, DDoS protection.

Choose the most appropriate model.

CloudFlare, didn't like as they want to take control of DNS.

Great product, it will not let you down!

Load balancing and DDoS protection.

Delivery services and information security.

One year.

None, the deployment was very fast and easy.

None.

Excellent, they answered all our questions.

Very good, the information provided by Imperva for the deployment was very clear.

No.

Straightforward.

Imperva and in-house team, the support provided from the Imperva team was very reliable.

Consider the unification of websites.

No.

Security rules and DDoS protection.

Well, just by using the security rules to block all secured areas by IP minimized the chance of sensitive data leaking outside.

I'd like it to work with Let's Encrypt.

1.5 years

No issues.

No issues.

No issues.

Once going enterprise, support is excellent.

Once going enterprise, support is excellent.

CloudFlare and I switched because we needed more locations.

Took us 10 minutes and we just waited for the DNS update.

In house.

No ROI since we use it for protection. Its an additional expense with no ROI expectations.

Always check the enterprise option, it gave us great rates.

We used CloudFlare in the past and we thought about working with Reblaze.

Try it for 30 days, it will amaze you.

We are using Incapsula as our web application firewall and for DDoS protection, and it performs really well at its job. Incapsula packs some great features, such as SSL support, content caching and the ability to 'play' with the rules as much as you'd like.

Since this is the very first WAF solution that we evaluated and tried to integrate into our AWS environment, I can't really say that it has improved anything, but the fact is, we never looked the other way.

Incapsula has a built-in monitoring module, but it is a paid feature; I would expect that for the price we pay for the basic service, we would be able to integrate a monitoring solution, even a simple one.

In addition to that, Incapsula doesn't feature the option to add/remove available SSL protocols and/or ciphers.

We have been using Incapsula for a little more than six months.

The only problem we encountered with Incapsula regarding deployment is with their Performance solution that allows caching the hosted sites. The dynamic caching sometimes causes issues and we need to manually purge all of the cache from their system after a new version has been deployed, in order for new content to load properly.

Technical support is excellent. In the few times we tried to contact Imperva's support, we received quick and swift replies.

I did not previously use a different solution.

The initial deployment is very straightforward; you follow a very simple setup wizard that guides you which changes you need to perform and where.

We received the recommendation regarding Incapsula from Emind, a third-party vendor that helped us deploy our environment over at Amazon. The rest was performed by our in-house IT/Devops teams.

I highly recommend Incapsula for anyone that is looking to integrate a WAF and DDoS protection into their environment.

• Hidden origin
• IP whitelist
• Country blocking
• Anti-DDoS
• Special page protection (two-factor authentication)

For example, we host a website for customer in China. Incapsula can help to hide the real origin and provide access control over different pages. And it can protect the website from being attacked.

Incapsula provides 7x24 service for protection, which saves us a lot of manpower.

• Customer service: Their customer service sometimes has different responses for similar requests. We sometimes need to explain the issue many times before they understand. Their CS staff is not well trained according to a consistent standard. For the same requests, some of them can perform well, but some of them might do it wrong.
• Network management: Their network department sometimes doesn’t take the responsibility to improve network latency until we raise the problem many times or to top management. Sometimes, we encounter latency issues. Only sometimes does their network staff update their routing to improve the performance. Other times, they will not do so and they push the responsibility to another carrier.

I have used it for one year.

Sometimes their system has routed our Asia traffic to US/EU and we needed to ask them to change the route back to Asia.

Their Asia bandwidth, i.e. to China, sometimes has a lot of lag. And they take a long time to improve it, until they add a new ISP to improve the bandwidth.

Technical support is 7/10.

We previously used Akamai. Incapsula is much cheaper and the administration is much easier.

Initial setup is easy, as Incapsula allows us to create new sites through their GUI or using an API.

Incapsula pricing is very affordable.

Before choosing this product, I did not evaluate other options.

If you don’t have a strong IT team for security, Incapsula is a good starting point for outsourcing your internet-facing security issues.