Identity Manager by One Identity Reviews

We utilize One Identity Manager for several key processes. Primarily, it manages the entire employee lifecycle, including joiners, movers, and leavers, for identity management. Additionally, we use its attestation module to conduct bi-annual recertification campaigns, validating existing access rights. Recently, we expanded its use to manage cloud entitlements, including EntraID.

We manage user and access management  for over 20 SAP systems using One Identity Manager and do not handle any disconnected SAP accounts.

One Identity Manager governs SAP accounts by linking them to employee identities, ensuring access is managed throughout the identity life cycle. This direct link enables automated processes, such as terminating SAP accounts and associated assignments when an employee is terminated.

One Identity Manager, certified by SAP, delivers specialized workflows and business logic through a dedicated connector for SAP R3 and native support for HANA systems, enabling direct connection to HANA databases. It offers numerous out-of-the-box templates for SAP, automatically loading schemas for users, roles, and assignments upon SAP module activation. While most use cases are covered by these templates, customization is possible for specific needs.

With a tool like One Identity, our organization can manage accounts across multiple target systems from a central identity management solution. This centralized data allows for flexible governance reporting, including custom SQL queries and pre-built reports, to validate information. Governance practices vary between companies but often involve specific access controls, timely re-certifications, and validations by data owners. For example, some companies implement frameworks with defined views, access levels, and re-certification processes to ensure data integrity and security.

The ease of customizing One Identity Manager depends on the user's skill set. Compared to three similar products, One Identity Manager is more straightforward to customize, particularly when modifying VB.NET code or writing SQL statements for reports. While some coding knowledge is necessary, the tool's predefined templates and SDK samples offer helpful references and starting points.

The user experience of the legacy web portal is unsatisfactory due to limited customization options and occasional slowness, especially during backend processes like attestation. However, One Identity is moving towards an Angular-based portal in version eight dot two and newer, which offers greater flexibility, customizability, and improved performance. This new portal may provide a more satisfactory user experience overall.

One Identity Manager helps manage the company structure for dynamic application provisioning. Our IAM system reads the company and department structures to automatically assign entitlements. Based on this structure, users are created, and permissions are assigned.

The business role functionality of One Identity Manager is crucial for businesses, especially from an audit and SOC perspective. Whether utilizing One Identity, SailPoint, or another tool, a solid IAM solution should include comprehensive audit trails, streamlined request processes, detailed approval workflow history, and other essential functionalities to ensure compliance and security.

We have begun extending governance with EntraID and are evaluating the Starling connector which provides access to many other SaaS-based applications.

Over the time we've used One Identity Manager since 2017, it has significantly improved our organization by automating the joiner, mover, and leaver process across all target systems. No more manual account management tasks are needed, which include account creation, updates, or termination when a user leaves the company. It has substantially reduced manual role assignments and made processes fully automated. The major benefit is the attestation process, conducted once or twice a year based on requirements, which ensures no unauthorized or unwanted accesses are left unchecked. It also provides clear reports on user statistics, such as active users, new joiners, and leavers.

We initially started with a small scope but have since expanded to connect numerous systems, automating the mobile egress process. Tasks like account creation, updates, and termination are now fully automated through IAM solutions, eliminating manual intervention. This automation also removes the need for teams to assign roles manually. A significant benefit is the ability to conduct periodic access attestation campaigns, ensuring only authorized users have access. One Identity Manager facilitates this process and provides comprehensive reporting, giving management clear visibility into user activity, including the number of active and inactive users, new hires, and departures.

One Identity Manager helps minimize governance gaps across our testing, development, and production environments. We utilize a three-tiered setup with a transport mechanism to move changes from the development environment to the quality assurance environment and finally to the production environment.

One Identity Manager enhances privileged governance to mitigate security risks associated with privileged users. A custom solution within the One Identity framework allows users to link multiple secondary identities to their primary identity for tasks requiring elevated privileges. This framework provides a robust privilege access management system within the One Identity environment.

One Identity Manager streamlines application access, compliance and auditing. It supports the SOX audit process conducted twice or thrice yearly. For applications connected to the One Identity Manager, governance is managed through the IAM solution itself. Instead of checking the target system, administrators use the One Identity Manager to validate requests, approvals, denials and assignment periods for connected applications.

One Identity Manager empowers application owners and business managers to make independent application governance decisions, eliminating the need for IT involvement and siloed teams. Once applications are onboarded to One Identity self-service model allows users to request roles and the defined approvers to approve them, streamlining the process and removing complexity for application owners. They no longer need dedicated teams for identity and access management or manual user access reviews for compliance requirements as One Identity Manager automates these functions. This simplifies operations and centralizes control, improving efficiency and reducing administrative burden.

Zero Trust is a broad security framework with varied implementations. Currently, our Zero Trust implementation focuses on identity and access management, specifically for privileged roles. To prevent unauthorized or accidental access, a three-stage approval process is required for privileged role requests. This ensures that multiple stakeholders validate the access, embodying the Zero Trust principle of never trust, always verify. While this is just one aspect of Zero Trust, it significantly enhances our security posture by preventing unauthorized access to sensitive systems and data.

Having worked with SailPoint and other identity management tools, I've found One Identity Manager to be quite handy, especially after seven years of experience with it. The framework is robust and flexible, allowing companies to easily adopt and extend the schema as needed. Unlike other tools I've used, One Identity Manager offers a high degree of customization. Even if the out-of-the-box templates or processes don't meet our company's specific requirements, we can readily adapt them, modify them, and build our own processes and templates.

The One Identity Manager web portal needs simplification. While a new Angular portal was introduced with version 8.2, the knowledge base lacks sufficient information and resources. Even with an Angular developer or a One Identity specialist, a knowledge gap exists due to the combination of AngularJS and One Identity schema expertise required. This makes it difficult to find resources that can effectively utilize the portal, highlighting the need for a more user-friendly interface.

One Identity Manager currently offers Long Term Support only for version 9.0. All other versions have a two-year lifecycle with extended support. For organizations managing a complex environment with numerous connected systems, users, and assignments, upgrading every two years is impractical. Extending support for regular versions by one or two years would benefit clients in this situation.

I have been using One Identity Manager for almost seven years.

One Identity Manager is stable, although there have been bugs. Sometimes product versions are released with many bugs, which affects stability. There is a need for extended support for regular versions, especially in large-scale environments where upgrades every two years are not feasible.

I would rate the stability of One Identity Manager eight out of ten.

I would rate the scalability of One Identity Manager nine out of ten.

We sometimes face delays in response from the technical support of One Identity. While we use premier support, the experience can be inconsistent, prompting us to sometimes engage technical and success managers for faster resolutions.

We used SAP IDM before switching to One Identity Manager. The scope with SAP IDM was limited due to its inability to connect multiple systems except Active Directory and SAP system. We looked for a solution that provided greater flexibility in terms of cloud adoption and custom connectors, which SAP IDM did not offer at that time.

While the technical deployment of One Identity Manager can be completed in approximately one month, the true challenge lies in its organizational integration. Developing and connecting the system to existing infrastructure is a complex process that can take several months. Furthermore, ongoing maintenance and onboarding of new applications require continuous effort, making it an ongoing project rather than a one-time deployment.

We worked with a partner for customization but not for training. The partnership was effective, and we continue to engage with them for custom developments that are not handled in-house.

The return on investment was evident in the company's decision to automate processes using the One Identity Manager solution. Previously, separate application teams with dedicated personnel performed specific tasks, leading to higher costs and inefficiencies. With the implementation of the One Identity Manager tasks became automated, resulting in significant cost savings and streamlined processes.

One Identity Manager is fairly priced.

While we evaluated several solutions, we ultimately decided on One Identity Manager for its long-term benefits and flexibility compared to other tools.

I would rate One Identity Manager eight out of ten.

I would recommend One Identity Manager to companies, especially those that might lack prior expertise in identity management. Its predefined framework and comprehensive set of templates make it adaptable and easy to implement.

Our system is distributed across multiple locations globally, with various components and load balancers deployed in each location, including our disaster recovery sites. We have over 50,000 users.

One Identity Manager requires maintenance across its various components, including the tool itself, the database, the job server, and the web component. This maintenance ensures the environment remains operational and efficient. Maintenance requirements vary by component. For instance, web nodes undergo weekly restarts and cache clearing, job servers require service restarts, and other servers need periodic cache cleaning. Different elements have different maintenance schedules: weekly for some monthly for others, and weekly for the database. Overall, maintenance plans are tailored to the specific needs of each component.

My main use case for One Identity Manager is to develop projects from the start that begin from the base installation, including employee lifecycle management such as Joiner Mover Leaver, attestation, access request, and integration with target applications such as databases and Safeguard. I also completed integration with Safeguard, HR systems such as SuccessFactors for cloud applications, and worked with Starling as well.

The integration with target applications is mainly for API applications that we configure with custom scripts to read from the APIs, then save the data either directly to the database or to CSV files. We then have a sync project to read from the CSV file so we can leverage more features from the sync project, including logs, simulation, mapping everything, and previewing the data that will be stored.

I believe the sync project is a great feature that allows us to preview everything before it gets stored in our database. There is also a feature that helped one of my teammates significantly, which was the limited process that could be triggered for job queue.

We use the sync project every day. The job queue is valuable when anything needs to run a process that would execute without a workflow closure or would run against a huge number of rows, which was very useful in some cases. For customers in the Middle East, they are requesting to have the portal in Arabic. One Identity Manager does not support Arabic yet in the web portal. In some cases, we have had to add the localization files ourselves and edit the entire Angular web views, which is a real challenge. The last version 10 does not support Arabic language for the web portal, and I think that would be very useful for the tool if it could be supported.

One Identity Manager impacts my organization positively. We use it for most of our customers that we configure the tool and install it for.

One of the improvements concerning One Identity Manager that I mentioned before is that we need to add the Arabic language for the web portal and APIs.

The Arabic language is the main thing that affects me directly with my customers right now.

I have been using One Identity Manager since day one.

I chose a rating of seven for One Identity Manager because I think it is related to performance. When we try to read a huge number of records, such as from SuccessFactors HR with the Starling connector, the sync project sometimes lags. This occurs even though it is not a huge number of employees—only 800 users. The sync project could take several seconds to open a single record, and the process itself takes a considerable amount of time to finish.

Regarding One Identity Manager support, I think they need to be more accountable. When I describe a technical issue and raise a case with it, they take several days to clarify things that are already clarified in the description I added to the case. When it comes to scheduling a session with support, it takes a long time. However, I think that should be the second solution because it really helps to have direct contact with support to share the screen and show everything from the inside of the environment, rather than just describing things in words.

Neutral

I think that implementers should take deep training from One Identity before they dive into it because there are a lot of features in One Identity Manager, but not all users or implementers know all the features that One Identity Manager is capable of. My overall rating for One Identity Manager is seven out of ten.

We use One Identity Manager for classic identity management tasks like provisioning and de-provisioning. It is employed for user requests and identity governance. It supports a comprehensive setup that includes user access, requesting functionalities, and identity governance measures.

One Identity Manager has improved our organization by providing a centralized identity management solution. It allows us to connect various systems like Active Directory, SAP, and cloud applications, offering a more comprehensive and streamlined view of user identities and access. 

As an administrator, I can see the benefits immediately on deployment because now I have a visualization. Compliance officers also see the benefits quickly. However, for the people I supervise, it's hard to adjust to the idea that everything you do is exposed. Application administrators aren't happy because I can see what they're doing. 

The stakeholders and senior leadership will see the impact only if the people below them can produce good reports. Many reports are out of the box, but you have to deploy them, and people must subscribe. The benefits are immediate for people who deal with the product daily. 

One Identity Manager helps minimize coverage gaps among test, dev, and production servers. The transport feature lets you move whatever you did in development into the test and production. Let's say you need to develop a new workflow in a developer environment. You can move every object related to that workflow to the test and, ultimately, to production. All of that is smooth and clean. 

One Identity helps you streamline application access if there is a policy. A policy can be implemented through the policy engine if a company has a policy. How can they do this without a policy? I won't decide who's supposed to access what for the company. Anything related to access controls starts with the policy and ends with the implementation. It's easy if the company has a policy. 

Application compliance is the same story. Someone has to define what it is. One Identity does not provide tons of compliance already implemented in the workflow. There's no preset for SaaS or HIPAA compliance. 

It can tell you who is a member of an AD group, but it doesn't tell you what application this AD group controls. This information is supposed to come from an application owner, who can say you need to be a member of a specific group to access this application. We can see what happens inside the application if it allows us to do that, but we cannot audit if that person has any business in the application.

One Identity Manager helps us achieve an identity-centric zero-trust model in conjunction with a combination of something like OneLogin or any other access management product. We can control what's happening, but we cannot apply it to the application layer until we have an access control product. 

One of the most valuable features is the ability for business people to input their knowledge about business processes directly into the product. It's a good tool for anyone familiar with business or technical administration. The shopping cart capability for requests and the catalog features were also initially valuable.

It's the best product for providing an enterprise view of logically disconnected SAP accounts. Sometimes, it's doing better than the SAP IG, which probably got discontinued or will be. One Identity Manager helps us connect SAP accounts to employee identities under governance. It is critical because there's no such thing as just SAP, and you want to centralize. You have Active Directory, SAP, and all the cloud applications. Every product has its user accounts, and One Identity allows you to connect them all in one place.

One Identity Manager provides IGA for the more difficult-to-manage aspects of SAP. It lets you do many different things and go as deep as you want. The solution has a whole library of specialized SAP workflows for provisioning. 

You can build a customized web interface that you can do whatever you want with. The out-of-the-box interface for administrators or anybody else can take a little time to understand. It depends on the user's maturity. You must understand what's happening before touching the product. If you have experience using Identity Manager or similar tools, it's highly intuitive. It has so many features that it takes time to adopt, but that's not because it's difficult. 

The business roles are fundamental to role-based access controls. If you don't know how to build roles, it's very hard to do. One of the advantages of this particular product is that you don't have to be a technical person to build the role. You can log in as a business owner with a newly created project and add entitlements, users, or criteria. You can do it manually or using a formula. It's easy to do without any code. 

The client application should transition to a web-based interface to improve administration flexibility. Improvements are also needed in the analytics, peer comparison, and recommendation features, as these areas were added later and require more development. More flexibility in the portal is needed for multi-tenant environments.

I have been using One Identity Manager since 2009, back when it had a different name, Active Entry. I've seen the product evolve over time.

One Identity Manager is a very stable product. The only potential issue could arise from database management, particularly with MS SQL clustering, but with competent support and management, this is not a problem.

One Identity Manager is highly scalable. Its ability to deploy agents across various locations and integrate seamlessly into multi-country operations ensures it can grow alongside business needs without issues.

I rate One Identity support nine out of 10. Premier support offers fast responses, which is critical for banking operations to minimize downtime. The professional and quick handling of issues adds significant value to the investment.

Positive

I have used Oracle, Fischer, SailPoint, Saviynt, and Omada. Omada is particularly notable for its governance capabilities, while Saviynt offers speed in implementation and support. SailPoint is dominant in the market, particularly for compliance capabilities.

If there is no existing database, you must install and configure SQL, which can be time-consuming. However, with a database, the installation is fast, taking about half an hour.

One Identity Manager is priced in the middle range but offers good value due to lower implementation time compared to competitors. Total cost of ownership is crucial where the main expense is in implementation, not licensing.

Other solutions considered were Oracle, Fischer, SailPoint, Saviynt, and Omada. IBM was not used.

One Identity Manager is not for beginners due to its extensive functionality, so it requires prior experience or maturity in identity management to fully utilize its capabilities.

My main use case for One Identity Manager is role management, automated onboarding, and off-boarding processes, which helps centralize user identity management.

When a user employee joins the organization, One Identity Manager helps automate the onboarding process by creating user accounts with automated user provisioning, managing role-based access, and reviewing permissions for managing user identities.

One additional aspect I appreciate about One Identity Manager is how it centralizes identity access management across different systems and simplifies compliance and audit activities by maintaining proper visibility.

One Identity Manager has positively impacted our organization by improving identity governance and automating user lifecycle management, along with enhancing security and compliance by providing better visibility into user access and role-based permissions.

The platform has improved visibility into user permissions and helped mitigate user access-related security risks by enforcing role-based access control and automated governance processes.

The best features One Identity Manager offers include role-based access control and access governance, strong integration with Active Directory, cloud, and enterprise applications, self-service access requests and approval workflows, risk analysis, and policy-based access control.

The self-service access request and approval workflows help my team day-to-day by identifying unusual user behavior through the identity threat detection feature, which reduces manual effort, improves monitoring, and helps maintain better security and compliance across the environment.

The AI-assisted reporting and identity threat detection feature in One Identity Manager helps simplify daily security and compliance tasks, and I wish there were more advanced features available.

I believe report customization and dashboard usability could be improved in One Identity Manager.

It would be helpful to have more simplified automation templates and faster synchronization for very large environments in future versions of One Identity Manager.

I have been using One Identity Manager since last year.

One Identity Manager is stable.

One Identity Manager is highly scalable and works well for medium and large enterprises; it supports hybrid environments and cloud integration, with a standout ability to manage complex onboarding.

The customer support for One Identity Manager is good.

I did not previously use a different solution before One Identity Manager.

My experience with pricing, setup costs, and licensing for One Identity Manager has been generally positive; the initial licensing is flexible and usually depends on the number of user-managed identities and the modules or features being used.

From a security perspective, automated governance and role-based access control in One Identity Manager help reduce the risks of unauthorized access and orphan accounts, indicating a positive return on investment.

Before choosing One Identity Manager, I did not evaluate other options.

I would advise organizations considering One Identity Manager to first clearly understand their identity governance requirements, as well as their onboarding and off-boarding processes. I rate this product a 9.

My main use case for One Identity Manager is company-wide identity and access management and administration. I use One Identity Manager for company-wide identity and access management by implementing data-based automated creation of user accounts and access management.

From my point of view, the best features that One Identity Manager offers are its synchronization in the web portal. I find the standard connectors particularly helpful in the synchronization in the web portal.

One Identity Manager has positively impacted my company by minimizing manual effort. The minimization of manual effort has specifically affected my team by providing time savings, efficiency, and data integrity.

Since it is company-wide, an estimate of how much time my team saves with One Identity Manager is rather difficult, but it definitely has a very large impact.

From my point of view, One Identity Manager could still be improved with a cleanup of legacy. In terms of cleanup of legacy, I would like to see improvements to the form framework, among other things.

I have been using One Identity Manager for four years in the company.

In my experience, One Identity Manager is stable in day-to-day operation, and I would rate it eight out of ten.

I would rate the scalability of One Identity Manager as very high.

The customer service of One Identity Manager is something I would rate six out of ten.

Positive

I have not previously compared or used One Identity Manager with another solution.

Before deciding on One Identity Manager, I evaluated One Identity Active Roles, which was functionally limited to AD administration.

I would not like to add anything else about the features of One Identity Manager. My advice for others who are considering One Identity Manager is to definitely invest in training courses and watch One Identity Manager's YouTube channel online, as the product and this solution are very powerful.

I found this interview to be generally good, but there were some questions where the AI engine got stuck, and I think that could be improved for future conversations. I have rated this review with an overall rating of eight out of ten.

My main use case for One Identity Manager is to manage the lifecycle of all people, including internal, external, business partners, and external personnel. We are currently in further development and are connecting several applications automatically to One Identity Manager, which is our main use case.

The best features that One Identity Manager offers include relatively no limitations when it comes to connecting, and if there is ever no API interface, you can create one yourself and write it in.

By using my own solutions such as scripts or email integrations, I can give an example of how I use this flexibility in everyday work. Currently, for an application called Fluency Direct, a custom PowerShell script was created for the automatic creation and setup of users and assignment of groups within Fluency Direct.

One Identity Manager has positively impacted my company through cost reduction and less effort in the individual departments for the technicians who used to manually create users in Active Directory, which now all happens automatically.

One Identity Manager could be improved by better prioritizing and processing bugs when tickets are submitted.

I have been using One Identity Manager for just under three years, as we set up the system almost three years ago.

One Identity Manager is stable in operation.

My experience with the scalability of One Identity Manager has been good.

One Identity Manager's customer support could be a bit faster, but otherwise it is acceptable.

Positive

I did not use another solution before One Identity Manager. I have only been working here for three years, and One Identity Manager has existed since I have been here.

Before deciding on One Identity Manager, I did not evaluate other solutions. One Identity Manager was already in place when I arrived and was then newly set up by us.

I would rate One Identity Manager an eight on a scale of one to ten. I chose an eight because it is very good, but there is still potential in small areas such as the usability itself for the admin within the interface. I find that everything is still not quite clear enough, especially with one or two things in Manager and Designer. You do not always quickly know where you have to click when you are looking for something, and you sometimes search a bit longer.

My advice to others who are considering One Identity Manager for themselves is to definitely hire people who have the skills and can quickly get to grips with an application that is relatively complex. My overall rating for this product is eight out of ten.

The time needed to see the benefits depends on how you roll it out. You have two or three primary areas where you see the benefits. One is from the operations and process perspective. If you automate the processes, you can make a mess because the system creates the identity from the HR system and provisions it for all the target systems, like Active Directory. 

This is one area where your processes will be more mature because they're all automated. Another area is governance because you collect all the data from different systems into one system. Manager lets you start to govern the data when it comes to entitlements.

Identity Manager helps you minimize gaps in governance coverage among test, dev, and production servers. It depends on your setup, but if you have it configured correctly, it will help. 

We can close the security gap between privileged users and the standard users. However, it depends on how you define privileged users because this might be might have different meanings. From a business perspective, you have users who are business-critical. You can set up these compliance rules to control this and have additional checks if required. 

A typical use case is setting up privileged users twice a year or a recertification campaign compared to standard users. The other point of view you need to consider is the typical admin accounts with critical entitlements and permissions to applications that have significant positive or negative impacts on the organization.

It streamlines application decisions, improving application compliance. That's what makes One Identity strong. It's like an octopus with lots of connections to your environment and applications. You get the old data and create your rule set and governance based on that. At the end of the day, these applications or entitlements are under the control of your rule set.

One Identity streamlines application auditing. If the application is under Active Directory, you have security groups where the permissions are managed in the application. It's easy because you have a standard connector, which means all the application permissions are automatically managed and controlled in One Identity Manager. 

On the other hand, if you have an application with its own user and application governance, you must integrate this with an appropriate API integration. If this isn't possible, you need a ticketing system in between with a manual process. You are good if your process aligns with your governance and audit.

One Identity has the biggest out-of-the-box functionality set. I've worked with other platforms like SAP that have a lot of features, but One Identity Manager is on top. 

One Identity provides an enterprise view of the more logically disconnected SAP accounts. It has the strongest SAP connector on the market and it can fully replace SAP centralized administration. It connects SAP accounts to employee identities under governance. One Identity is the only solution that offers IGA for the harder-to-manage aspects of SAP on a deep level. 

It has out-of-the-box SAP workflows and allows you to customize workflows, but you need an SAP specialist to handle these customizations. One Identity provides a comprehensive perspective for governing identity and access processes, reports, compliance stuff, etc. 

One of the biggest challenges organizations have is setting up borders with other processes and enterprise applications like ServiceNow. You could handle these processes, but it would make no sense. A typical example for better understanding is the joiner-mover-lever process of an employee and the topic of hardware where an employee gets their notebook, mobile phone, etc. These are something you would not challenge in a solution like One Identity. 

It can be easy to customize depending on the integrator's expertise. It has many out-of-the-box functionalities, but it also provides full flexibility to customize it. You can do it the right way or the wrong way, and this depends strongly on the integrator's knowledge and expertise. You can build on out-of-the-box elements or code everything from scratch, but this is not recommended.

One Identity's business roles are one of the most critical features. They enable you to reflect the entire entitlement structure up to the manager abstraction layer. For example, you can form a role for marketing and assign access to everything people in the marketing department need to do their work, including all the entitlements on the Active Directory and Azure levels. 

You can also assign a role to the IT shop, so people can request roles through the UI that are automatically assigned by the marketing team. Without these role functionalities, people would need to know the exact entitlement they need to have for the work, or someone from the service desk needs to know which entitlements are required. 

That adds additional pitfalls when you are not using roles properly. People can choose the path with fewer obstacles. They can find the people in the marketing department and copy-paste the entitlement, which might be a way but not the correct way when it comes to audits and revisions.

We have started extending governance to cloud applications in the past two or three years. It has challenges because it strongly depends on the cloud applications and especially on the API end endpoint. The connection is done technically on the API level, so you are strongly dependent on the restrictions of the API.

The migration from one version to another requires a huge amount of effort. The user interface could be modernized. The old one is outdated and will be completely deprecated next year. 

I have worked on One Identity Manager for nine years as a consultant. I am the person companies call when they need someone to introduce and integrate it with their enterprise. 

One Identity is a mature, stable system. Issues can happen, but it's generally stable. 

There are two points that affect performance. One is the power of the database system because the application is strongly database-focused. Adding memory and processing speed on the data base level has a huge impact. These are mostly virtualized, so that's typically quite easy. 

The second level is on the back end where you have so-called drop servers. If you don't have enough, you can install new ones, add them to the queue, and you are good. 

One Identity support has a lot of room for improvement. I work with support for my clients identifying bugs and issues, and the quality has gone down considerably in recent years. The premium support is somewhat better.

If you get a good support engineer and the issue is obvious, I would rate One Identity support eight out of 10. If you get a new technician dealing with a sophisticated problem, I would rate their support two out of 10. For a mixture, I would say a five out of 10.

Neutral

My company has worked with all the big players in this field, including SailPoint, Omada, and Saviynt, so I have some knowledge of these products. 

One Identity is one of the best products on the market, but it might be too overloaded compared to some of the others. Some smaller organizations may not need a full-stack solution. A lighter or cloud-based solution would be a better fit for them.

We integrate One Identity for other companies, so we have it deployed on a test environment to demo it. Europe is more on-prem, whereas companies prefer deploying to the cloud in the United States. If you have the prerequisites ready, you can deploy it in one day. The only maintenance involved is updating the solution. 

I'm not involved in procurement.  One Identity isn't the most expensive, but it's not the cheapest. It depends on what the clients need. 

I rate One Identity Manager eight out of 10. 

We are currently using One Identity Manager for identity management, but not for access management. I have extensive experience with One Identity through previous work with large insurance and utility clients, both of which heavily utilized the platform for identity and governance.

One Identity Manager connects SAP accounts to employee identities under a governance framework. Many companies utilize SAP SuccessFactors for HR and customer management, including onboarding contractors. Since the HR data originates from SAP, seamless integration with the chosen product is crucial for efficient operations.

One Identity Manager delivers the subspecialized workflows and business logic.

In both of my organizations, One Identity Manager was not the primary interface for users. ServiceNow typically served as the front-end portal, while One Identity Manager functioned as the backend engine to fulfill requests. Consequently, primarily managers and administrators interacted with One Identity Manager for testing purposes, and their satisfaction with it was generally positive. Our current organization uses a request-based portal. In contrast, my previous organization employed six versions of One Identity Manager, which has since evolved to nine, indicating significant progress. While earlier versions required extensive customization, the current iteration is more functional.

Our SAP Security team manages several internal roles, each requiring specific access controls. To determine user access based on their position or SAP role, we need a mapping system, which is why we implemented business roles. We also utilize business roles for user onboarding lifecycle management. However, some applications remain disconnected and reliant on AD groups, necessitating additional rules for access control. The functionality of the business role is crucial for effectively managing these access requirements.

We use One Identity Manager to extend governance to cloud applications like ServiceNow. This is achieved through Starling Connect, a One Identity product that allows us to deploy connectors. While we can use generic connectors and APIs for connectivity, Starling offers pre-built connectors for specific platforms, such as SuccessFactors and ServiceNow, simplifying the onboarding process for these cloud applications. We leverage this capability to streamline our governance efforts.

Some of the benefits we have seen from One Identity Manager include its ability to streamline user lifecycle management and the use of attestation for verification. Additionally, request-based calls from ServiceNow have been significantly improved, providing a seamless user experience.

One Identity Manager helps minimize governance gaps across test, development, and production servers, particularly for Active Directory and SAP. We've developed attestation policies that enable regular verification of all accesses, effectively bridging these gaps.

Creating and managing admin accounts, including managing inactive users and potentially disabling their access, has significantly reduced the AD team's operational workload. Similarly, onboarding applications onto the SAP system has streamlined operations and minimized administrative effort.

One Identity Manager's structure is much cheaper than any other product in the market.

One Identity Manager helps streamline application access decisions, compliance, and auditing.

One Identity Manager helps application owners or line-of-business Managers make application governance decisions without IT. Many reports can be used daily, weekly, and quarterly to manage and validate user access.

Being able to manage access without the need for IT has helped reduce the workload of the Operations team.

The SAP integration is One Identity Manager's most valuable feature. It offers a strong, out-of-the-box integration that is easy to implement, a significant advantage over many other products that often lack this integration component.

While we are not currently using privileged accounts, data governance is a concern. Reports and customization are expensive, and the user interface reflects this complexity. We've encountered issues with the cumbersome user interface and slow performance. Unlike products like SailPoint, we have limited control over customizing performance and the user interface. The tools provided for UI customization are not user-friendly.

The UI customization is tricky. The web interface product that One Identity Manager offers is a bit tricky to use, and no extensive documentation is available on how to do the customization.

Their support is inadequate. Raising a query often results in days-long waits for responses. Even when tickets are acknowledged, cases progress slowly toward resolution. Overall, the product lacks sufficient support.

While generic connectors exist, some specialized connectors require additional capabilities. Simplifying the connector process would be a valuable improvement.

I have been using One Identity Manager for five years.

One Identity Manager remains stable as long as the environment doesn't change.

One Identity Manager is scalable by increasing the capacity of the servers. 

The technical support response time is lacking. It can take days to hear back from them.

Neutral

I've worked with IBM Tivoli, SailPoint, and RSA Aveksa.

The optimal identity manager depends entirely on a company's specific requirements. If a company primarily utilizes SAP and Active Directory, One Identity is suitable and easy to implement. However, for extensive customization, a product like IBM or SailPoint might be preferable due to their flexibility and ability to create a completely custom user interface. These platforms also excel in complex workflows, such as those found in banking, and offer robust CI/CD integration through Java scripting. In contrast, One Identity's change label system falls short of modern development practices, making it less appealing for organizations that prioritize agile methodologies.

The initial deployment is straightforward.

One Identity Manager requires a primary database to store all information. A secondary, optional history database can be used for archiving data to manage database size. We can combine the web server and job server functions on a single server, or use separate servers for each.

Provided all necessary requirements are met, a deployment can be completed within two days. While one person suffices for moderate deployments, larger or more complex projects necessitate a team of two or three individuals.

We have seen a return on investment.

One Identity Manager's pricing is reasonable.

I would rate One Identity Manager seven out of ten.

When we upgrade to the latest version, it includes three years of support.

We currently have 4,000 users and 20 applications that utilize One Identity Manager. We also have one team that manages it.

One Identity Manager is a suitable choice for simple implementations, but if your customizations are extensive, consider other solutions. Additionally, if your environment is not heavily reliant on SAP or Active Directory, or if you have Linux-based servers, carefully evaluate the feasibility of implementing One Identity Manager.

We use One Identity Manager for workforce identity and access management. We have implemented basic controls like joiner, mover, and leaver processes for our employees. 

We are integrating our most critical and important business systems and applications into it, handling the access management to those systems using One Identity Manager. 

I like the solution since it is very flexible, and I can basically do everything that I like and need with it. 

I appreciate its automation capabilities a lot. Through automation, we have been able to reduce the number of service requests and tickets to our vendor. We have also managed to reduce the cost quite drastically in that sense. 

Additionally, by automating the access reviews, we have saved considerable time for our business leaders, even talking about several full-time equivalent savings concerning access review automation.

It works well at an enterprise level. We use it as a centralized platform for the whole identity.

It is a flexible system and we can customize it the way we want.

We use the business roles to map company structure for dynamic application provisioning. This is a very important aspect of the solution. 

We use the solution to extend governance to cloud apps and this is very useful for us.

Through automation, we have been able to reduce the number of service requests and service tickets towards our vendor, and we have been able to reduce the cost quite drastically. By automating access reviews, we've been able to save quite a lot of time - up to several FTEs. When we launched the system, we had quite a wide scope and saw results immediately. 

The solution helps us achieve an identity-centric zero-trust model. As you are getting your identity only through a centralized system and also getting all the accesses attached to that identity and all the accounts attached to that identity through one system, then it is possible. We also handle access to any system through that one solution. When we do that, we have a full picture of the identities and what kind of accounts and entitlements they have. Having the full picture and having the governance of the whole entity when it comes to access management allows security to be tight. Also, the controls that we have in place then, for example, joiner, mover, leaver, that helps in maintaining that zero trust principle.

In regards to the front end, the portal that is offered to our users needs improvement. There is room for improvement on that side, particularly in user experience. It is not as intuitive as I would like. If there is something to improve in One Identity Manager, it is the end-user experience. 

The database structure is quite complicated. I don't know if it can be improved or if it can. It will probably be a long journey. The most important thing is to think of our customers, and then the user interface is the part of the system that needs some improvement.

We can customize it, however, we need skilled resources to do so. There aren't as many skilled people in the market.

We launched it in October 2023. However, we started implementing it in 2021.

We rely on vendor support, and I would rate it as ten. We mainly receive support through their partner. 

Positive

We did quite a large comparison when we chose this system, and I see that there are systems in the market which offer the same functionality. However, there are also a lot of systems that are more restricted in the functionality they offer. There are maybe a couple as large and with as many capabilities as One Identity Manager. One Identity Manager is one of the top systems in terms of capability offering. That's the reason why we chose it for our company's purpose.

Our experience was complex, however, it was not due to the system. It was due to the wrongly chosen partner who didn't have the needed skills to implement it properly. 

It also depends on the scope of what needs or is wanted to be implemented as the minimum viable product. I wouldn't say that it's complex, however, maybe not easy either, so maybe something in between.

We implemented via a partner. They are the ones doing the customization if we do any currently. Our partner organized the training, however, the training was given by One Identity itself.

We have been reducing costs and saving several full-time equivalents by using automation.

I would rate the solution overall as eight out of ten based on the bad user interface.

I use One Identity Manager for RBAC in my current project. We do provisioning and de-provisioning. After running certification campaigns, it automatically aggregates. I also onboard several applications in One Identity Manager. We also use it for audits, recordings, and activities like entitlements or policies with segregation of duties.

We use out-of-the-box connectors for SAP to automate account provisioning and de-provisioning and ensure the right access based on roles and responsibilities. For access governance, we also handle detecting and resolving conflicts. It reduces administrative overhead related to provisioning, de-provisioning, and role authorizations. When it comes to password synchronization with SAP systems, it ensures a smooth user experience. For disconnected SAP accounts, it helps to align the business processes and data flows. We have centralized dashboards providing a holistic view of identities, roles, and privileged access.

We also have Active Directory, Azure AD, and other enterprise applications. It serves as a single source of truth to ensure roles and privileges align with organizational policies. We can view policies and conflicts and also have custom rules.

It provides centralized administration through a single pane of glass. We can manage users' roles and entitlements, identity lifecycle management, and access review management. We can connect both on-premises and cloud systems, ensuring centralized provisioning. With automation for tasks like provisioning and password resets, we can efficiently manage a large user base in complex organization structures.

The analytics provide real-time insights into access, policy violations, and system health. We can also identify potential risks or inefficiencies.

One Identity Manager provides pre-built connectors, requiring minimal effort for standard user cases and workflows. All the common attributes are preconfigured. However, for customized and more complex use cases involving dynamic rules or unique compliance requirements, we need to use PowerShell scripts or APIs.

Business roles help map company structures for dynamic application provisioning. There are predefined templates for common business roles. It supports hierarchical roles and dynamic assignments. The drop-and-drag interface simplifies role creation and assignments and policy integrations. For example, when a new employee joins the finance department, the system dynamically assigns the required role containing the required access and privileges.

It has pre-built connectors for popular cloud apps such as Azure AD. It helps with policy enforcement for implementing RBAC and ABAC for governance across cloud and on-premises systems. We can automate access reviews and certifications for cloud applications ensuring ongoing compliance. We can also dynamically assign and revoke access to cloud apps based on the lifecycle events, such as onboarding, promotion, or termination. It supports monitoring user activities within the cloud apps, providing detailed audit logs and reports for compliance. It also helps with user access requests via self-service portals with automated approval workflows for cloud apps like Salesforce.

It helps with better license management and reduces over-provisioning. We can also track user licenses for cost-saving opportunities, audit reports for compliance, and vendor agreements. We can also create business rules to automatically revoke licenses with a role change. When it comes to the cloud application platform, it synchronizes license date and usage.

Its benefits were seen immediately after the deployment.

One Identity Manager offers identity-centric security, acting as a single source of truth by centralizing identity data for users, devices, and applications. It supports role-based access control and automatically assigns and reworks roles to minimize privileges. 

The solution integrates multi-factor authentication, enforcing stronger measures and requiring identity verification for accessing critical resources. It continuously monitors user behavior in real-time, triggering automated responses, and manages secure access for both on-premises and cloud applications using protocols such as SAML.

Additionally, it facilitates RBAC, provisioning and de-provisioning, certification campaigns, onboarding various applications, audits, and reporting with segregation of duties.

It can have a clearer navigation map of the user interface and user provisioning. The documentation lacks step-by-step details on common tasks like creating roles, running action reviews, and version control. Enhancements could also be made to feedback mechanisms. In development, understanding workflows and integrating ORDM skills with SAP could be improved.

I have been using One Identity Manager for approximately two to three years. I previously worked with an organization in India, where I utilized One Identity Manager. Currently, in my project in the US, I am working in the retail domain, and I am using One Identity Manager here as well.

I have worked a lot with SailPoint, so its deployment was easy for me. The deployment duration varies from project to project.

In terms of maintenance, it sometimes requires updates.

Pricing depends on licensing models, such as per-user licensing and feature-based pricing. Additional models like governance, provisioning, and reporting increase costs. Cloud or on-premises models follow different pricing approaches. On-premises might incur higher costs.

The cost also depends on integration systems like Active Directory, SAP, and custom connector requirements. Scalability influences costs, with larger organizations potentially benefiting from cloud setups. Cloud setups might be more cost-efficient compared to on-premises solutions.

I would rate One Identity Manager a seven out of ten.