Name: Fortinet FortiWeb Cloud WAF-as-a-Service
Brand: Fortinet
Rating: 4.4 (10 reviews)

Wellington Malagutti

Security Specialist at a tech services company with 1,001-5,000 employees

Jan 31, 2025

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Machine learning mitigates attacks with a straightforward setup and helpful support

Pros and Cons

"Fortinet FortiWeb offers a variety of protections, including machine learning that helps protect web applications."
"The technical support is really good."

"The usability of the interface could be improved as it is not user-friendly."
"The usability of the interface could be improved as it is not user-friendly."

What is our primary use case?

I have used Fortinet FortiWeb for the ID protection of a large government website with substantial web traffic. We have implemented the solution on-premises.

What is most valuable?

Fortinet FortiWeb offers a variety of protections, including machine learning that helps protect web applications. It effectively mitigates web attacks, provides virtual protections, and handles large traffic with minimal processing effort. The appliance exhibits good performance and offers features that are beneficial for web security.

What needs improvement?

The usability of the interface could be improved as it is not user-friendly.

For how long have I used the solution?

I have had experience with Fortinet solutions for about five years.

Buyer's Guide

Fortinet FortiWeb Cloud WAF-as-a-Service

March 2026

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What do I think about the stability of the solution?

The product is very stable.

What do I think about the scalability of the solution?

The scalability of Fortinet FortiWeb is good. It handles large traffic with minimal impact on CPU usage and maintains various protections and filters efficiently.

How are customer service and support?

The technical support is really good. The technicians have extensive knowledge about their product, and the proximity of Fortinet with customers ensures quick issue resolution.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Cloudflare and Imperva solutions recently for personal projects and small companies. Cloudflare is extremely user-friendly and simple to operate, while Fortinet requires a little more work.

How was the initial setup?

Fortinet FortiWeb is simple to set up and not overly complex.

What was our ROI?

The product helps to mitigate web attacks effectively, providing a return with minimal investment.

Which other solutions did I evaluate?

Other solutions evaluated include Cloudflare and Imperva.

What other advice do I have?

I recommend Fortinet FortiWeb. The appliance offers very good performance and a reasonable price. In terms of overall rating, I give the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

KENNETH OBONYO

Pre sale engineer at Harnssen Group Limited

Jan 26, 2025

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Security needs have been confidently met with seamless integration

Pros and Cons

"The company provides technical support, and they are mostly available 24/7."
"I rate the overall solution ten out of ten."

"The only thing I encountered was related to integration, mostly concerning translation."

What is our primary use case?

Mostly, we use it for institutional and government offices, probably for security purposes.

What is most valuable?

Currently, there are no valuable features that stand out. I haven't seen any clients or ones that have contacted me about any issue.

What needs improvement?

The only thing I encountered was related to integration, mostly concerning translation. However, things are good now. I learned from my mistake when I reached out, and now, everything is fine. I have no complaints about it.

For how long have I used the solution?

I work with the Fortinet firewall. I have been using it for more than three years now.

How are customer service and support?

At times of configuration, I usually contact customer care from Fortinet directly through chat. The company provides technical support, and they are mostly available 24/7.