I am a freelance cybersecurity consultant. I provide and implement products for our clients.
Forescout Platform is a very good NAC solution.
It's a very good product.
The agentless visibility is definitely unmatched and outstanding.
The actions that the agentless visibility, allow us to perform on the endpoint, are really amazing, especially in the way that it is done.
It is a good solution, Garner rated because their leadership quadrant position is responsible for their market.
As a user, if I am using a laptop that is Wi-Fi connected, Forescout identifies my port connectivity as one user license, and if I take that same laptop with the same username to a wired network, which is also the same network that is used for the Wi-Fi connection, Forescout detects it as a separate license.
At times, I am working on wireless and sometimes I enter a zone where there is no wireless connection, which forces a land connection. This is an issue that needs to be resolved because it consumes another license for the same device and the same user.
This issue has been escalated to Forscout directly.
There was integration with Microsoft SCCM previously, and have suddenly stopped the open integration module for Microsoft. Customers are not aware of what is available to them in terms of the open integration module.
Forescout Platform advised that there are many options available and many things they can do, but they don't tell customers exactly what they are.
They need clear documentation and direction as to what the customer can expect from the open integration module. Customers need some clarity on what they can do and what is not possible to do.
When it comes to a full open integration we need to rely on the professional services from Forescout directly, no one can implement it as there is a limited amount of knowledge available.
They need to be more considerate, and there should be good documentation available to the customer.
They need to improve their selling approach or the consultant approach.
One of their use cases is an ITM use case, and ITSS asset management, but they don't really do ITSS management. They only detect the ITSS and all the parameters around that test, but they do not have any integration with any database system where they can store all these details and act like a typical ITSS management system.
They should remove that use case in full. They should say that we complement your ITSS management by detecting the unknown assets in your network. This would be right.
I have been familiar with the Forescout Platform for more than four years.
In terms of technical support, their engineering team is very rigid. They must provide us with some clear answers and if they exceed the time it takes to resolve the issue, they will charge for that extra time. For example, if they go one day more, they will charge for that extra day.
We have completed significant deployments which are more than 4,000 endpoints. There was a complex network architecture.
All of the implementations have gone very well and the customers are satisfied.
They base the license on the number of devices, which is quite misleading. If I am one user, it should be based on that rather than how many devices I use with the same user name.
To base it on the number of devices it can reduce one more license from my overall license allotment. It can result in four or five licenses for one user.
I was a partner of the company who was a Forescout Platform partner and I was responsible for bringing in Forescout, and establishing the service line for the Forescout Platform sales, pre-sales, and the implementation, but I am no longer with that company.
I would rate Forescout Platform an eight out of ten.