We are using this solution as our corporate firewall.
IT Director at a comms service provider with 201-500 employees
Straightforward to install and has good local support, but the throughput and integration with other products should be improved
Pros and Cons
- "The people we deal with is a local partner in Cambodia and we can get good support from them."
- "My team is looking for more throughput and better integration with our security framework."
What is our primary use case?
What is most valuable?
This solution is quite good.
What needs improvement?
It's a good firewall but we are looking for features that are available in Palo Alto.
My team is looking for more throughput and better integration with our security framework. Better integration with other platforms would be an improvement.
For how long have I used the solution?
We have been using Forcepoint Next Generation Firewall for one year.
We are using the latest version.
Buyer's Guide
Forcepoint Next Generation Firewall
June 2025

Learn what your peers think about Forcepoint Next Generation Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What do I think about the stability of the solution?
Forcepoint is stable and we plan to continue using it in the future.
What do I think about the scalability of the solution?
This is a scalable product. We have approximately 300 users.
How are customer service and support?
We can get local support, which has been okay so far.
The people we deal with is a local partner in Cambodia and we can get good support from them.
How was the initial setup?
The installation was not an issue for us.
What about the implementation team?
Our in-house team did it with the help of our local partner.
We have three or four IT people who take care of deployment and maintenance.
Which other solutions did I evaluate?
We are still evaluating other products such as Palo Alto.
One of our goals is to minimize the number of different vendors that we have. Ideally, we would like to have a firewall and security solution with good performance from a single vendor, with a single management console.
What other advice do I have?
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Managing Director at FORESEC
Stable, scalable, and great support
Pros and Cons
- "It is stable and scalable. In addition, their support is great. When you ask them for something, they provide support, and if required, they also involve the R&D team to help you to resolve the issues in your configuration."
- "They need to increase the local support here. There are also some bugs or fixes on which they need to work. They very well know about these bugs. In terms of licensing, I would like them to either increase the number of features in a single license or make licensing more flexible."
What is most valuable?
It is stable and scalable. In addition, their support is great. When you ask them for something, they provide support, and if required, they also involve the R&D team to help you to resolve the issues in your configuration.
What needs improvement?
They need to increase the local support here. There are also some bugs or fixes on which they need to work. They very well know about these bugs.
In terms of licensing, I would like them to either increase the number of features in a single license or make licensing more flexible.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We have many customers, and some of them have from 500 to 1,000 users.
How are customer service and technical support?
Their support is great.
How was the initial setup?
Its initial setup is easy, but it also depends on the size of the implementation.
The implementation of email security and web security is also easy, but the implementation of DLP is very complicated and can take six to eight months. You can install the software in an hour, but there are a lot of configuration changes, and some critical information must be gathered from the customer for implementation and configuration, which takes time.
What about the implementation team?
The number of people required to deploy and implement this solution varies. We have four or five technical staff members who can do the implementation. We have the same number of people for its support after the implementation. From the customer side, a local team is required to work with and manage this solution.
What's my experience with pricing, setup cost, and licensing?
Everything in Forcepoint comes with an individual license, which is kind of a problem. In our last meeting, they said that it may change at the beginning of 2021, and they will try to merge some licenses together. Customers will get more features than what they got previously. We will wait and see.
What other advice do I have?
Forcepoint is a very big company with a very good product line. It fulfills most of the needs of the customers, especially enterprise customers in the financial sector. I use Forcepoint Next Generation Firewall as well as the DLP, web, and email solutions from Forcepoint. No other solution can compete with Forcepoint's DLP solution. We are going to keep using Forcepoint products. Some of our customers are only interested in Forcepoint.
I would rate Forcepoint Next Generation Firewall a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Forcepoint Next Generation Firewall
June 2025

Learn what your peers think about Forcepoint Next Generation Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
859,579 professionals have used our research since 2012.
Head of Infrastructure & Cloud Section at a computer software company with 1,001-5,000 employees
It comes with functionalities to simplify operations and management
Pros and Cons
- "The feature that we like the most about Forcepoint is that we know the technology and have confidence in it. We can have several functionalities to simplify operations and management. We can combine functionalities like log ownership to review the number of devices in the infrastructure."
- "Its interface is complex when compared with a firewall like FortiGate. Forcepoint Next Generation Firewall needs a management console, whereas FortiGate doesn't need any console. When you have a few devices, a console is not really necessary. It's good to have a private console only when you have a lot of devices."
What is our primary use case?
We give consultancy and propose technology based on the customer's design. We also do long-term deployments. Normally, our solutions are deployed on-premises. We have some key projects where almost everything is deployed on-premises. We also manage the solutions and infrastructures with firewalls, network devices, etc. We have a great experience with different technologies, and Forcepoint is one of them.
What is most valuable?
The feature that we like the most about Forcepoint is that we know the technology and have confidence in it.
We can have several functionalities to simplify operations and management. We can combine functionalities like log ownership to review the number of devices in the infrastructure.
What needs improvement?
Its interface is complex when compared with a firewall like FortiGate. Forcepoint Next Generation Firewall needs a management console, whereas FortiGate doesn't need any console. When you have a few devices, a console is not really necessary. It's good to have a private console only when you have a lot of devices.
For how long have I used the solution?
We began to work with Forcepoint when they got Stonesoft several years ago.
What do I think about the scalability of the solution?
Our projects are not very demanding in terms of performance. Therefore, we don't have any special requirements for scalability. We have some customers for whom we manage this kind of technology, and the scalability or performance is achieved by deploying a greater data appliance.
How are customer service and technical support?
I might have contacted them for some questions related to managing instances. We sometimes had problems with registering or activating licenses on the manufacturer portal. I haven't opened any ticket personally. My colleagues have contacted them for technical support, that is, for problems that go beyond the basics of the Forcepoint configuration, such as for replacing some faulty components. Their experience was good in general.
How was the initial setup?
I'm not in the technical part right now, but based on what I have learned from my technical colleagues, the initial setup is not very difficult. When you have experience in setting up or working with these technologies, it's not difficult to set up a firewall.
What about the implementation team?
We have certified people to manage this technology. We manage the infrastructure for our clients.
What other advice do I have?
We are managing a customer's infrastructure where we have two pairs of Forcepoint Next Generation Firewall working without any major problem.
I would recommend Forcepoint Next Generation Firewall based on your needs. It's very useful for us to mix several technologies on the same platform to increase its security level. We have experience with Check Point, FortiGate, Palo Alto, and StrongGate (which became McAfee and then Forcepoint). Many times, we combine two or three technologies into the same platform without any problem. However, we did have a horrible experience with Forcepoint in the past. Some of the project deployments were not very great, specifically for applications offering very specific services to users.
I would rate Forcepoint Next Generation Firewall an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Technical Support Specialist Networks at a tech services company with 10,001+ employees
Fully-featured and comes with everything required
Pros and Cons
- "I don't have anything bad to say about the product. I absolutely love it."
- "Something that I've noticed that Forcepoint lacks, is the training that they offer to their end-customers"
What is most valuable?
The most valuable features are mainly the Management and the Active capabilities.
What needs improvement?
From a managerial point of view, as long as you have proper training, it's very easy to manage this firewall. Something that I've noticed that Forcepoint lacks, is the training that they offer to their customers. It's quite expensive, I believe it costs roughly $11,000. Because of this, we haven't been fully trained in this solution; to get the most out of this product, you need proper training. That is the only negative comment I have surrounding Forcepoint.
Aside from the expensive training, I honestly can't think of another issue. It's a fully-featured firewall that comes with everything required. The version that we are using has a single power supply, whereas we would prefer having dual power supplies on or firewalls.
For how long have I used the solution?
Our company has been using Forcepoint Next Generation Firewall for roughly two years.
What do I think about the stability of the solution?
Stability-wise, I have never had any major issues with it. No matter the situation, it has always served its purpose.
What do I think about the scalability of the solution?
Scalability-wise, I cannot comment because we have not increased the number of firewalls or the number of nodes on our existing firewall. Although we have not implemented these changes, I know that it's very easy to increase the number of nodes and bandwidth, which means that it is very scalable, but from an on-premise point of view, we haven't done that.
How are customer service and technical support?
We've never had a negative experience with customer support. They have always been quickly available. I can't complain, I think they have a pretty good team.
What other advice do I have?
I don't have anything bad to say about the product. I absolutely love it.
On a scale from one to ten, I would give this solution a rating of nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Integration Manager at Gilat Satellite Networks
Good console management, but the interface is not user-friendly and application filtering needs finer granularity
Pros and Cons
- "The most valuable feature is the console management."
- "If I want to allow access to Facebook, yet not allow the user to access videos, then I am not able to do it with this product."
What is our primary use case?
We had planned on using this product as our multi-tenant firewall. After one year, we stopped using it because there was a problem with supporting some of the protocols.
What is most valuable?
The most valuable feature is the console management. It is very good and the security was great.
What needs improvement?
The interface is not user-friendly.
We were told that we would receive training but it came late and we had already started to deal with the product, which ultimately caused problems because we did it incorrectly. If the vendor focused more heavily on training as opposed to implementation then it would be a big improvement.
The UTM features are missing.
Application filtering is supported at a high level, but not at a low level. If I want to allow access to Facebook, yet not allow the user to access videos, then I am not able to do it with this product. Essentially, I'm allowed to block but I'm not allowed to limit. With other vendors, I can impose limits.
They need to add support for the Routing Information Protocol, RIP.
There is no support for the Built.io NIC driver.
For how long have I used the solution?
I had been working with the Forcepoint Next Generation Firewall for about one year.
What do I think about the stability of the solution?
We had Forcepoint NGFW running on a virtual machine and it was very stable.
What do I think about the scalability of the solution?
From the design that we took, it had the ability to scale up to 250 clients. That was good for what we needed but we failed with the first customer and could not complete the implementation for the second one.
In our environment, we had ten users.
How are customer service and technical support?
We contacted technical support but it was not the typical support situation where we opened a ticket and they responded. We were in contact with them directly. Because it was irregular, I cannot judge how good or bad the support would normally be.
Which solution did I use previously and why did I switch?
We are currently using three other vendors including Check Point, Fortinet, and Palo Alto. These have always been there but we were hoping to add Forcepoint as another option.
How was the initial setup?
The initial setup is complicated and difficult to do.
By comparison, we have a very large number of products implemented in our environment and we can deploy most of them ourselves.
The deployment took almost seven months and ultimately, we failed. During our work on the deployment, we had two people handling the maintenance.
What about the implementation team?
We received assistance directly from the vendor. There were several people who took part in the implementation including five from our side, one from the vendor, and two from the distributor. The help that we received from them was awesome.
The distributor knows the product more from a theoretical point of view. When it comes to the hands-on experience, they know the basics. When the person from the vendor came, they knew more about the product but had no experience with the multi-tenant aspect. So, for the part that we needed, they were failing. We spent a lot of time and received help from different people, and it was still a failure in the end. We disposed of the product.
What's my experience with pricing, setup cost, and licensing?
We paid for a subscription license, vendor support, and the training.
Which other solutions did I evaluate?
We are a large service provider and we are always looking for new solutions. We had evaluated solutions by Sophos and SonicWall, although we decided that we were going to try Forcepoint.
We would not say No to another try with Forcepoint if, for example, they come back to us with a new version in another year. It would have to have documentation to show that what we want to do is now supported.
What other advice do I have?
We tried a few implementations and we did not have very much success because the interface is not user-friendly and the product is complicated. If we had the training on time then it may have been easy but that wasn't the case.
The biggest lesson that I learned from using this solution is that you can't trust what people tell you. When they say that they will take care of things and support it, that is not included.
My advice for anybody who is implementing this solution is to make sure that the training is completed first, ahead of trying to implement it.
I would rate this solution a four out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Engineer at Jeraisy computers and communications services
A cost-effective solution for firewall but needs a better interface and support
What needs improvement?
Forcepoint could make the interface more reasonable and easier to navigate. If you are not good at Forcepoint, you cannot easily manage it. Fortinet is easy to navigate and reach.
Forcepoint should focus on upgrades. Sometimes, service is impacted or disrupted after an upgrade. You have to read the release notes carefully before doing anything.
For how long have I used the solution?
I have been using Forcepoint Next Generation Firewall for three years.
How are customer service and support?
Four years ago, I called support. Their response was very bad, but the antivirus was good.
Which solution did I use previously and why did I switch?
Fortinet is better because it is very easy to manage. For Forcepoint, you need someone to dive into GUI or make some changes in the configuration, navigate, etc.
How was the initial setup?
The initial setup is complex with the NG firewall compared to Fortinet. You can manage it easily by doing some virtual context and trying to divide the solution. You need experience for that. You have to do some lab to do something to prepare.
What's my experience with pricing, setup cost, and licensing?
The product is not expensive.
What other advice do I have?
I recommend Fortinet. Fortinet is booming now, but it is expensive. Both have pros and cons. You can compare both with Palo Alto. Palo Alto is more stable and more scalable. Forcepoint has many more features than Fortinet.
Overall, I rate the solution a six out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Security Product Manager at a tech services company with 201-500 employees
Feature-rich, easy to install and maintain
Pros and Cons
- "The Forcepoint Next Generation Firewall is a scalable product."
- "I would like to see more sizing in the next release, and the roadmap should be clear."
What is our primary use case?
I offer our clients the Forcepoint Next Generation Firewall.
I work as a presales representative and a product manager for Forcepoint. I'm working on product demonstration demos and proofs-of-concept. I give customers sessions and show them firewall demos. Even if it's on-premises, cloud-based, or virtualized.
What is most valuable?
It's all about the firewalls, how to deploy them, what the main features of the firewall are, what it is best suited for, the advantages, the pros, and the cons.
What needs improvement?
I would like to see more sizing in the next release, and the roadmap should be clear. More models are needed to compete in terms of firewall sizing.
For how long have I used the solution?
I have been dealing with Forcepoint Next Generation Firewall for three months.
What do I think about the stability of the solution?
Forcepoint Next Generation Firewall is a stable solution.
What do I think about the scalability of the solution?
The Forcepoint Next Generation Firewall is a scalable product.
I work with various types of users and organizations. We have maybe, starting with 20,000 users to 100 users.
How are customer service and support?
Technical support is not within my scope because I work as a pre-sales representative for one of Forcepoint's partners.
How was the initial setup?
The installation is straightforward.
It is easy to install. It can take less than 20 minutes to install the firewall.
Depending on the number of firewalls, one engineer will be required to implement one solution.
What's my experience with pricing, setup cost, and licensing?
It requires a yearly subscription.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Forcepoint Next Generation Firewall an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Solutions Architect at Infort
A next-generation firewall solution with a useful IPS feature
Pros and Cons
- "I like the IPS. IPS is the master feature. I depend on the firewall and sandbox."
- "Management could be better. They can improve the management. I think all our customers can't accept firewalls that have standalone management. So, they prefer Fortinet or Palo Alto. But overall, inspection and other features are working fine."
What is our primary use case?
We use it for SD-WAN, IPS, VPN, and subscription keys on the cloud or have an MDM on-premises.
What is most valuable?
I like the IPS. IPS is the master feature. I depend on the firewall and sandbox.
What needs improvement?
Management could be better. They can improve the management. I think all our customers can't accept firewalls that have standalone management. So, they prefer Fortinet or Palo Alto. But overall, inspection and other features are working fine.
For how long have I used the solution?
I have been working with Forcepoint Next Generation Firewall for four years.
What do I think about the stability of the solution?
With Forcepoint, we can cluster as a team firewall, and we can do great without downtime. Our sales team can sell Forcepoint because of this feature.
How are customer service and technical support?
I would give technical support an eight out of ten. We had an issue with them because we had only support level one for each case we opened. We want them to improve their technical support because I still have three cases open from this year. From January until now, technical support didn't solve it. I feel like it's an easy case like the client's VPN and user ID, and it shouldn't take around five months.
How was the initial setup?
The initial configuration is straightforward, and we can use it with the cloud. But sometimes, there are network issues we can't see when we're using the ethernet cable. I think you need an engineer with some experience before implementing the first implementation by yourself.
The time it takes to deploy this solution depends on the features I have to implement or configure. Normally, it takes five or six working days, but it might take another week if I have issues with the VPN or user IDs.
What about the implementation team?
We are an integrator.
What's my experience with pricing, setup cost, and licensing?
We have just a subscription for the cloud, and this license is great. The license is so good.
What other advice do I have?
On a scale from one to ten, I would give Forcepoint Next Generation Firewall an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator

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Updated: June 2025
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Buyer's Guide
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