What is our primary use case?
I use the solution in my company for large files. With Dell PowerScale (Isilon), the amount of files my company deals with is humungous in size.
How has it helped my organization?
My company has only four people working on the Dell PowerScale (Isilon) platform, which has around 300 TB. With the number of people necessary to run the tool, I am not sure if it can be considered an effective product.
What is most valuable?
The most valuable features are high density and scalability. The high density and scalability features are important for my company since we are trying to have low electricity and power consumption, considering that the amount of data that we have to use is limited.
My company uses an on-premises deployment model for Dell PowerScale (Isilon).
No one is required to maintain the product, but since it is a huge platform in our company's environment, some things need to be replaced constantly. The aforementioned issues with the tool are not because the product or hardware is bad but something that happens since it functions in a large environment.
If I consider my assessment of Dell PowerScale's ability to interface with AI models and algorithms, I would say that my company has just started using AI after connecting it to the tool. I use the AI part a lot currently. So far, my company has only been using NFS to connect to our computers.
It can be difficult to assess the ability of Dell PowerScale to help our company manage and run its storage from any location since it is a huge platform. You can put the product anywhere, but I would say that it needs to be in big data centers. You can have one location or ten locations, but all of them need to be big locations. You can't put the product into a small office area. It is easy to manage the product from multiple locations. Generally, one can manage all locations using the product from a single point.
Dell PowerScale (Isilon) has helped a little to reduce or eliminate data silos, but all the silos we use in our company are huge, making it a hard process. My company needs to deal with silos anyways.
In terms of the flexibility of Dell PowerScale (Isilon) for supporting various data workloads, while keeping them protected, I would say everything is good since they can scale up very fast with NVMe technology and disks and also with the archive data in disks along with the performance it offers. For protection, we use snapshots along with mirroring.
What needs improvement?
The tool's support team and the way the cases are handled by the product's technical support team are both areas of concern where improvements are required.
When replacing hardware parts of the tool, there are about 15 steps to follow before our company gets the parts sent over to us by Dell, making it an area that we feel consists of a lot of unnecessary work for our employees. Dell should streamline the aforementioned process and make it just one or two steps instead of making users go through 15 steps.
The support offered after installing the tool to deal with the problems associated with the tool could be a little bit better. After the installation phase, the tool's support services have certain shortcomings because our company is not allowed to use or send the automated error reports back to Dell. The aforementioned process needs to be manually handled by Dell and us, which is why it takes so long, even though we are eligible to get help from a dedicated support engineer. Processing logs and other stuff takes time.
For how long have I used the solution?
I have been using Dell PowerScale (Isilon) for seven years. My company is a customer of Dell.
What do I think about the stability of the solution?
The stability and reliability of the product are good. My company has only faced two big errors stopping the production in our organization over a span of seven years.
What do I think about the scalability of the solution?
How are customer service and support?
During the installation phase, Dell's support services are top-notch. I rate the technical support a six or seven out of ten. The support services during the tool's installation phase can be rated as ten out of ten.
How would you rate customer service and support?
How was the initial setup?
My experience with the product's deployment phase has been good.
The installation took two days for three racks, and going from zero to one hundred, it took two days. It is a simple step-by-step process that includes the physical installation and configuration. Our company is able to be up and running within two or three days.
Compared to the other vendors in the market, the setup phase of Dell PowerScale (Isilon) is fast. Other products are difficult to handle when it comes to the setup process. It is actually the technology like SAN and other related technologies that make it harder for a person to deal with the setup process.
What about the implementation team?
My company opts for a 50-50 approach, meaning we take help from Dell's experts and from our own employees.
What was our ROI?
Considering my position at the company, I would say that we do not indulge in backtracking of anything associated with Dell PowerScale (Isilon).
What's my experience with pricing, setup cost, and licensing?
It is easy for my company to deal with product costs and licensing. Dealing with the product costs and licensing areas is getting easier since Dell is simplifying the licensing process and licensing packages offered to users.
Which other solutions did I evaluate?
My company uses products from multiple vendors all the time. My company is required to deal with multiple vendors, so sometimes we use Dell and others.
If I compare Dell PowerScale (Isilon) to other vendors in terms of both pros and cons, I would say that its pros are associated with the high scalability, where it is possible for one to build it in a very huge and large manner, but that has been so from ten years ago. Now, other vendors are coming out with good scalability features. I am soon going to have a one-on-one session later this week with Dell's experts.
What other advice do I have?
I don't envision the future of our company's containerized solutions in terms of cloud integration since it is not applicable as we don't use the cloud, but we do use containers.
Based on key factors and the decision-making process, my company only uses the on-premises environment for our containerized applications.
I rate the solution a nine to ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.