What is our primary use case?
Dell PowerScale (Isilon) is used as a NAS in our Media Asset Management system, which was the first one, and we have another that covers the graphics computing department, serving different departments, but the main idea is as production storage.
We use AI but primarily from cloud providers, as we don't utilize our Dell PowerScale (Isilon) on-premise storage for AI demands; when we have workloads using AI, we use AWS or other providers, while our main purpose for Dell PowerScale (Isilon) is to manage video files for editing in our production system.
What is most valuable?
Dell PowerScale (Isilon) has powerful security, which makes it a very reliable storage solution for our content, and also the support and observability of our system; the call home feature is fantastic because when it presents an issue, Dell automatically opens a ticket regarding any warnings or alerts, allowing us to have a complete view of our system's health.
We have daily reports delivered by email regarding network performance and client actions, showing if our storage has presented some issues; fortunately, we don't have many performance issues since if something goes wrong, our customers contact us, and thankfully, Dell PowerScale (Isilon) has never presented an issue in production, confirming its reliability.
We realized significant improvements by consolidating various silos that previously did not communicate well, drastically enhancing time and cost efficiency, although I cannot quantify a specific number at this moment.
What needs improvement?
Regarding areas for improvement in Dell PowerScale (Isilon), I currently cannot recall any particular feature needing enhancement since it has undergone many improvements over the past ten years, including advancements in file filters and extensions; if needed, I can check with my colleagues, but they do not seem to remember any points for now.
For how long have I used the solution?
I have been using Dell PowerScale (Isilon) since 2017, having had two models; I started with the Isilon X410, and after that, I made a tech refresh with the All-Flash PowerScale H700 model, so it has been nine years I have been using it.
What do I think about the stability of the solution?
In terms of stability, I would rate it a nine out of ten since I have never experienced significant issues.
What do I think about the scalability of the solution?
Dell PowerScale (Isilon) is a scalable solution for our business, and I would rate its scalability similarly at eight out of ten due to its ease of scaling.
How are customer service and support?
I would rate Dell's technical support an eight out of ten, reflecting my overall satisfaction.
How would you rate customer service and support?
How was the initial setup?
The deployment was initially challenging due to a lack of familiarity with the product, but after the tech refresh two years ago, the subsequent implementation was much smoother, especially thanks to helpful technical and administrative training I received.
The first implementation took nearly three weeks to one month due to numerous discussions and technical configurations, as our biggest system has 28 nodes from Dell PowerScale (Isilon).
What about the implementation team?
My role with Dell PowerScale (Isilon) is as a technical supervisor, where I manage the system along with my team, which is responsible for a lot of access rules and the rights to access, and we do manage it accordingly.
What was our ROI?
I cannot provide a specific percentage for the return on investment from Dell PowerScale (Isilon); however, we realized significant improvements by consolidating various silos that previously did not communicate well, drastically enhancing time and cost efficiency, although I cannot quantify a specific number at this moment.
What's my experience with pricing, setup cost, and licensing?
I find Dell PowerScale (Isilon) to be cost-efficient, as we use it today with APEX, with some specific volume contracted, and this approach has been beneficial for us, with costs aligning well with what it delivers, making it a fair price for a powerful tool that meets all our needs.
Which other solutions did I evaluate?
We have tried NetApp in a node storage context and Facilis TerraBlock, but neither was ideal for us; we also worked with legacy systems such as Avid ISIS; overall, we have established that Dell PowerScale (Isilon) is our primary choice due to validation from our Media Asset Management software, which preferred Dell for its features.
What other advice do I have?
My advice for others considering Dell PowerScale (Isilon) is to ensure all requirements are met and to consult with the Dell team to address any potential issues; it is a trustworthy product without concerns, and understanding the configuration options is crucial since it offers various types, so discussing needs with a Dell specialist is beneficial.
I would recommend Dell PowerScale (Isilon) without hesitation.
To achieve a rating of ten, perhaps the pricing could see improvement, suggesting it might be that aspect of the offering that needs some adjustment. My overall review rating for this product is eight out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.