We compared TitanHQ SpamTitan and Trend Micro Cloud App Security based on our users' reviews in six categories. We reviewed all of the data, and you can find the conclusion below.
Features: TitanHQ SpamTitan provides a robust, layered security system with comprehensive reporting, user-controlled block lists, geo-blocking, and quarantine options. Trend Micro Cloud App Security is known for its wide range of intelligent features, including sophisticated data loss prevention and advanced email protection.
Room for Improvement: TitanHQ SpamTitan could improve its false positive rates and the reliability of its Outlook add-on. Trend Micro Cloud App Security users have suggested that the policy settings should be improved. They also want better support for file attributes in the DLP module and improved admin management for multiple instances.
Ease of Deployment: Some regarded SpamTitan as easy to set up, but some said it was challenging and frustrating. TitanHQ SpamTitan could improve its false positive rates and the reliability of its Outlook add-on. The setup for Trend Micro Cloud App Security is simple and can take anywhere from 15 minutes to a few days. It requires two technical individuals for maintenance and deployment.
Service and Support: SpamTitan customers said TitanHQ’s customer service is prompt, helpful, and exceeded expectations. Some users said they were satisfied with Trend Micro Cloud support, while others said there was room for improvement.
Pricing: Users say SpamTitan is cost-effective and competitively priced. They like the flexible payment options and easy renewal process. Trend Micro Cloud App Security is relatively expensive, requiring a yearly subscription and extra charges for implementation packages or professional services.
ROI: SpamTitan users reported multiple benefits, such as reduced costs, enhanced profitability, heightened security, and improved productivity. Trend Micro Cloud App Security provides a solid ROI by successfully analyzing and stopping harmful emails.
Comparison Results: SpamTitan is praised for its intuitive user interface, layer-based security, and stellar spam filtering, but users also noted that it has a high false positive rate and would benefit from better user training. Trend Micro Cloud App Security stands out with its unique DLP features, excellent email protection, and strong URL detection. At the same time, users have said that the price of Cloud App Security is a little steep, and some users said the support could be better.
"Overall, the intuitiveness of this product is pretty good."
"If all you have is a solution that looks at every piece of email and applies the same types of rules, you don't get a very smart solution. Whereas, if you can do it per mailbox or per domain, like you can with SpamTitan, that means you are effectively able to configure it almost per-user, which is great."
"The spam filtering is the most valuable part. When we first started using it, 15 years ago, there weren't many solutions that worked well, were user-friendly, and powerful."
"Another feature of SpamTitan that I like is the reporting. We are able to identify the users or accounts that have been attacked most. We can see information that shows us the sites that the user goes to, and that helps in launching an investigation of that user and how they use our resources."
"The new SpamTitan Plus with the Link Lock feature is great. We implemented it and use it as well."
"The standout features include the anti-phishing feature, which is particularly advantageous as far as our clients are concerned; it was a very welcome addition for many of them."
"Their superior service comes at a very cost-effective price. This is the biggest part that really allows us to remain competitive. Their pricing for us has just been great. They have helped us to be where we need to be. They really do partner with us in that way so we can get more business. They provide the right pricing, which lets us remain competitive."
"Content filtering as well as Link Lock, which is URL parsing, are valuable, but anti-spam would be the biggest feature to help reduce overall spam for the company."
"Trend Micro has DLP features in it, which separates it from other solutions."
"It has more intelligence features than other vendors."
"The most valuable feature of Trend Micro Cloud App Security is its stability across all platforms."
"The initial setup is pretty straightforward."
"The solution is easy to integrate."
"Trend Micro Cloud App is easy to use and easy to install."
"Dependable with ease of integration with other security products."
"Our business emails are very important and Trend Micro Cloud App Security has provided a high level of protection. Additionally, there are updating the solution frequently."
"The user interface of SpamTitan is fair, at best. They're coming out with a new one. The current one is a bit hard to navigate, and that was the biggest part of what made it a steep learning curve. It took three to six months to learn how to find stuff in there."
"It could be improved a little bit on the speed side. When I am trying to troubleshoot a mail message that somebody is looking for in SpamTitan, sometimes setting up the filters for the quarantine is a little bit pokey."
"One of the things that I have been asking them to do is add the ability to scan a domain's age. It seems like the majority of spam right now have been registered with brand new domains. They are utilizing and abusing them for two weeks until they make it onto all the blacklists, then they pick a new one. They just move on. So, if we could scan a domain's age, and just say, "Outright block domains that are less than two weeks old," then it would make SpamTitan even better. They absolutely should be doing that. I would love it if they would do that."
"Emails from companies we work with often get flagged, and I have to go in and release them. For example, I made a hotel reservation today from Marriott that got blocked. I'm sure hotels spam people, but I wish there was a way to know that the email was to confirm my reservation and for it to allow that through."
"It should have reporting capability. It has logs, which are very extensive. It catches all the SMTP connections to the servers, but when you have hundreds of domains, you need to wait for about an hour for the logs to open, and there are millions of lines. If you want to find something specific, such as an email coming or an IP connection, and you want to troubleshoot that, it's very hard. So, I would recommend building a reporting system or log viewer with some filters. Currently, it is everything or nothing."
"The support hours are tough for U.S.-based companies like ours, because they're in Europe. They did tell me that they're opening a support office in the U.S. There is, currently, some overlap in support, but it's difficult to get real-time support and, a lot of the time, I just need a quick answer."
"Some of the menus on the dashboard could be easier to navigate. It takes a little while to find things."
"They could improve on the color of the interface."
"The price of the solution could improve by being lower."
"The solution's technical support services could be better."
"There is room for improvement in the DLP component of Trend Micro Cloud App Security."
"In the next release, I would like to see the cost go down."
"They should provide separate corporate-level licenses for two to three instances."
"The granulation of the policy setup needs to be better. Right now, it is too basic."
"It would be great if Trend Mail Cloud App Security would be joined with a web security solution, making it a multiple-network solution."
"Documentation could be improved; product cost is quite high."
More Trend Micro Cloud App Security Pricing and Cost Advice →
TitanHQ SpamTitan is ranked 4th in Anti-Malware Tools with 76 reviews while Trend Micro Cloud App Security is ranked 16th in Anti-Malware Tools with 8 reviews. TitanHQ SpamTitan is rated 9.0, while Trend Micro Cloud App Security is rated 8.2. The top reviewer of TitanHQ SpamTitan writes "Has the ability to easily see what was blocked, enabling users to restore emails they were expecting with the click of a button". On the other hand, the top reviewer of Trend Micro Cloud App Security writes "A straightforward setup and good reliability with useful security capabilities". TitanHQ SpamTitan is most compared with Microsoft Defender for Office 365, Barracuda Email Protection, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP) and Sophos Email, whereas Trend Micro Cloud App Security is most compared with Forcepoint ZT CDR (Zero Trust Content Disarm & Reconstruction), Joe Sandbox Ultimate, Microsoft Exchange Online Protection (EOP), Microsoft Defender for Endpoint and WithSecure Cloud Protection for Salesforce. See our TitanHQ SpamTitan vs. Trend Micro Cloud App Security report.
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