We performed a comparison between Spiceworks and Teamwork based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"Tickets by e-mail, with actions by hastag."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"The most valuable features are the inventory and personalization."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"The solution is very stable. It's reliable and efficient."
"Spiceworks is generic and free."
"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."
"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."
"It is a very stable solution...The initial setup of Teamwork is easy."
"Sometimes, it can be difficult to integrate what you need."
"The GUI must be improved."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."
"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."
"The SNMP sniffer requires a lot of work to get right."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"The product is expensive. It needs to have a more robust and customizable calendar."
"The product could be improved with more integrations and a mobile app."
"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."
Spiceworks is ranked 33rd in IT Infrastructure Monitoring with 47 reviews while Teamwork is ranked 23rd in Project Management Software with 3 reviews. Spiceworks is rated 7.8, while Teamwork is rated 8.4. The top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". On the other hand, the top reviewer of Teamwork writes "A flexible, stable, and scalable tool requiring an easy initial setup phase". Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus, whereas Teamwork is most compared with Smartsheet, Jira, monday.com and OpenText Project and portfolio Management.
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