We performed a comparison between Spiceworks and Splunk Infrastructure Monitoring based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's easy to understand."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"Spiceworks is generic and free."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"Tickets by e-mail, with actions by hastag."
"The alerts are the most valuable feature."
"It's a very easy-to-use solution."
"The features I have found most valuable are log searching and log analytics, both of which are quick features."
"The ability to create custom dashboards is one of the best features and that's typically why most people deploy Splunk. Users can create dashboards for just about anything."
"The feature I find most valuable, is the data integration."
"The Add data feature lets you gather any type of log and easily analyze it."
"The most valuable feature in this solution is the log searching."
"It can monitor, get the data, and then report on the data."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"The clustering part of indexes can be more refined."
"There is a lot of room for improvement with the automation."
"The price has room for improvement."
"Splunk Infrastructure Monitoring's data analytics can be improved by including suggestions for various types of continuous monitoring."
"It does not have a user-friendly interface and it is difficult to use."
"The cost needs to be re-examined. It's extremely expensive to run. It's also expensive to expand. That's the number one complaint all of my customers have when it comes to Splunk. It's way too expensive compared to other solutions."
"I would like to see an improvement and some innovation in the customer interface."
"In the next release, I would like to see more integration with other solutions."
More Splunk Infrastructure Monitoring Pricing and Cost Advice →
Spiceworks is ranked 33rd in IT Infrastructure Monitoring with 47 reviews while Splunk Infrastructure Monitoring is ranked 13th in IT Infrastructure Monitoring with 23 reviews. Spiceworks is rated 7.8, while Splunk Infrastructure Monitoring is rated 8.2. The top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". On the other hand, the top reviewer of Splunk Infrastructure Monitoring writes "Helps to ingest a massive amount of raw data and use it effectively". Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus, whereas Splunk Infrastructure Monitoring is most compared with ServiceNow IT Operations Management, Nagios XI, Cisco Intersight, Amazon CloudWatch and ITRS Geneos. See our Spiceworks vs. Splunk Infrastructure Monitoring report.
See our list of best IT Infrastructure Monitoring vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.