We performed a comparison between SolarWinds NetFlow Traffic Analyzer and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Darktrace, Vectra AI, Auvik and others in Network Traffic Analysis (NTA)."What the network team found most valuable in SolarWinds NetFlow Traffic Analyzer is that it helps them to troubleshoot or analyze the issue. For example, traffic that comes from our location: India, goes to the US, so for the network team to analyze where the traffic comes from and where it is directed, and whether the packets are being dropped, they use SolarWinds NetFlow Traffic Analyzer. The network team also likes that through the solution, they can analyze the complete traffic utilization and how they're going to use it. SolarWinds NetFlow Traffic Analyzer is user-friendly. The team finds it comfortable to use."
"The most valuable feature is the ability to look for any increases in bandwidth over time so that we can plan before it becomes critical."
"It is great at telling you if your devices are working and it keeps an eye on your network's overall performance."
"The performance analysis is a valuable feature. With the performance analyzer, we can see the realtime monitoring, the realtime performance, and historical performance on specific components like virtualization storage, CPU, servers and network equipment."
"With SolarWinds, we are now able to accurately gauge bandwidth consumption."
"This solution gives us important information about the utilization of protocols, particularly in terms of how often they are used."
"The software management tools are very useful for our customers."
"What my organization likes best about SolarWinds NetFlow Traffic Analyzer is its easy deployment. It's also well-integrated in terms of monitoring because my organization also uses a SolarWinds solution for monitoring. You can connect SolarWinds NetFlow Traffic Analyzer directly to that monitoring tool to get information. My organization also finds the default graphs that appear before the configuration in SolarWinds NetFlow Traffic Analyzer very useful."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The product has the best features for ITSM."
"I'm expecting to see a little bit more artificial intelligence and machine learning algorithms. They need a bit more sophistication in that."
"What needs improvement in SolarWinds NetFlow Traffic Analyzer is performance because sometimes, my team struggles too much for the solution to perform correctly for a specific deployment in my organization. Having a more detailed view in SolarWinds NetFlow Traffic Analyzer is another area for improvement, but that's more part of the protocol than the actual solution."
"This solution would benefit from having more security-based communications between the actual devices and the software itself."
"The Atlas module that is used for building the network map is very bad."
"Customer Support is quite complex."
"Technical support could be improved with quicker response times."
"Technical support needs improvement."
"The problem is that SolarWinds is trying to bolt in too much and that can leave bugs, which you have to then sort out, leaving the product unstable. SolarWinds needs to try and slow down and improve the stability of the product, as opposed to bringing out more and more features."
"I would like them to add software inventory in the next release. We don't have that right now."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"Integration was a major limitation with SummitAI."
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SolarWinds NetFlow Traffic Analyzer is ranked 6th in Network Traffic Analysis (NTA) with 34 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. SolarWinds NetFlow Traffic Analyzer is rated 7.6, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of SolarWinds NetFlow Traffic Analyzer writes "Displays traffic visibility and efficient traffic flows". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". SolarWinds NetFlow Traffic Analyzer is most compared with Cisco Secure Network Analytics, Zabbix, ManageEngine NetFlow Analyzer, SolarWinds NPM and Darktrace, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
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