We performed a comparison between ServiceNow Discovery and VMware Service Manager based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"The most valuable feature of ServiceNow Discovery is its performance."
"The initial setup is pretty easy."
"I am impressed with the tool's incident problem change management."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"This solution provides excellent insights."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"It's a single system of record and it captures the relationships."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"All of the features are very suitable for us. It is also a stable solution."
"It provides us with improved maintenance cycles."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"Technical support has not been helpful when we have come across problems."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."
"ServiceNow is very costly."
"It needs to improve user roles and access rights."
"Not a ten because the price is high."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
Earn 20 points
ServiceNow Discovery is ranked 7th in IT Asset Management with 37 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. ServiceNow Discovery is rated 8.0, while VMware Service Manager is rated 7.2. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and ScienceLogic, whereas VMware Service Manager is most compared with . See our ServiceNow Discovery vs. VMware Service Manager report.
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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
