We performed a comparison between Scout APM and Spiceworks based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The product can scale."
"Tickets by e-mail, with actions by hastag."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"It was easy to integrate Spiceworks with our existing setup."
"The solution is easy to use and easy to manage."
"Spiceworks is generic and free."
"The most valuable features are the inventory and personalization."
"I can't recall coming across any missing features."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"Sometimes, it can be difficult to integrate what you need."
"The SNMP sniffer requires a lot of work to get right."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
Scout APM is ranked 32nd in Application Performance Monitoring (APM) and Observability with 1 review while Spiceworks is ranked 33rd in IT Infrastructure Monitoring with 47 reviews. Scout APM is rated 10.0, while Spiceworks is rated 7.8. The top reviewer of Scout APM writes "Great visibility and reliability with fair pricing". On the other hand, the top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". Scout APM is most compared with Zabbix, Datadog, Prometheus, New Relic and Grafana, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus.
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