We performed a comparison between SAP BusinessObjects Business Intelligence Platform and Zendesk based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Tableau, Oracle and others in BI (Business Intelligence) Tools."Enables us to present data with Smart Objects that can be embedded within presentations and which automatically update when the presentations are run."
"We use it to identify critical KPIs to senior management."
"The reporting features the solution offers are excellent."
"The features that I have found most valuable are that we are able to build all dashboards with self-service BI and are able to provide our business users with self-service BI. We are building a repository on top of our data warehouse and building all the dashboards and KPIs."
"I have seen improvement in our work after using the solution."
"Has features that can be leveraged to scale out and scale up."
"To share a metadata service layer, you don't need to add a user or write a SQL query. Instead, you can present a raw database to your end user."
"Way of creating reports."
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"It's a very stable tool, very powerful."
"Zendesk Support has a lot of good APIs."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"The solution is not good for self-services, they can improve in this area."
"It could be a lighter solution."
"I would like to see their data visualization products enhanced and made more robust and easier to implement."
"The dashboard tool is called Lumira and it is very uncomfortable for developers to use. They should improve this in the future."
"We're an Epic shop, and Epic is moving away from Crystal. It would be nice if it had tighter integration with products like Epic. It would be awesome to have better integration with third-party products."
"It is limited for us because SAP is shifting toward the cloud, and we can't use a cloud solution for SAP BusinessObjects. SAP introduced a product called PlusTimes one or two years ago and another one that I believe was called Automatic BI. This tool is more powerful than BusinessObjects and other tools because it's provided in the cloud."
"Most of the Apps right now are into dashboarding. This tool, for the Crystal Reports in the phase I'm primarily working on, does not have those dashboarding capabilities, like in the other advanced tools like Power BI or ClickView, and compared to them the dashboard generation is not that great."
"The admin features for disk space management need work. It's very difficult to manage the disk space by the application; good admin features and not included to allow you to do that. I don't believe that is in the latest version of the product either."
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"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"The solution could integrate better with QR codes from some websites such as Facebook."
"It needs to improve in terms of its flexibility, price, and installation."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."
"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."
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SAP BusinessObjects Business Intelligence Platform is ranked 6th in BI (Business Intelligence) Tools with 102 reviews while Zendesk is ranked 5th in CRM Customer Engagement Centers with 57 reviews. SAP BusinessObjects Business Intelligence Platform is rated 7.8, while Zendesk is rated 8.2. The top reviewer of SAP BusinessObjects Business Intelligence Platform writes "Web intelligence will work with any amount of data even if you have 10 million rows". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". SAP BusinessObjects Business Intelligence Platform is most compared with SAP Analytics Cloud, Microsoft Power BI, Oracle OBIEE, IBM Cognos and Looker, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
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