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Pitney Bowes Portrait vs Salesforce Service Cloud comparison

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Pitney Bowes Logo
Pitney Bowes Portrait
Read 1 Pitney Bowes Portrait review
24 views|17 comparisons
0% willing to recommend
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Salesforce Service Cloud
Read 39 Salesforce Service Cloud reviews
637 views|541 comparisons
94% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Data Mining
April 2024
Executive Summary

We performed a comparison between Pitney Bowes Portrait and Salesforce Service Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Knime, Weka, IBM and others in Data Mining.
To learn more, read our detailed Data Mining Report (Updated: April 2024).
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769,334 professionals have used our research since 2012.
Featured Review
Anonymous User
First Look – Pitney Bowes Software update
Joanna Hindle
Streamlining customer service operations with its centralized platform and offering robust case management,...
The centralized infrastructure offers significant advantage.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."
  • "Salesforce is not a cheap product. It can be expensive."
  • "The price is too expensive."
  • "We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."
  • "The tool is pretty expensive."
  • "The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."
  • "The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."

    • More Salesforce Service Cloud Pricing and Cost Advice →

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    Questions from the Community
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    What is your experience regarding pricing and costs for Salesforce Servic...
    Top Answer:The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product.
    Read all 7 answers   →
    What needs improvement with Salesforce Service Cloud?
    Top Answer:The product's high price is an area of concern where improvements are required. There are some imperfections in the product's stability, and it is an area where improvements are required.
    Read all 9 answers   →
    What is your primary use case for Salesforce Service Cloud?
    Top Answer:I use the solution in my company to follow up on opportunities and activities. I use the CRM part to open up new opportunities and follow up with a lot of opportunities since I work as a manager.
    Read all 8 answers   →
    Ranking
    15th
    out of 18 in Data Mining
    Views
    24
    Comparisons
    17
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    2nd
    out of 23 in CRM Customer Engagement Centers
    Views
    637
    Comparisons
    541
    Reviews
    13
    Average Words per Review
    451
    Rating
    8.3
    Comparisons
    Also Known As
    Service Cloud
    Learn More
    Pitney Bowes
    Salesforce
    Overview
    Pitney Bowes Portrait is a specialized platform that empowers your organization to develop and execute the provisioning and fulfillment processes that result from marketing and CRM activity. Now, you can automate, extend and evolve your existing environment for newfound levels of closed loop automation and efficiency Ð all in just a fraction of the time and effort of other CRM systems.

    Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

    Sample Customers
    Nationwide
    Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
    Top Industries
    No Data Available
    REVIEWERS
    Manufacturing Company30%
    Computer Software Company15%
    Marketing Services Firm10%
    Comms Service Provider10%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Educational Organization14%
    Financial Services Firm12%
    Manufacturing Company8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business28%
    Midsize Enterprise28%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise25%
    Large Enterprise56%
    Buyer's Guide
    Data Mining
    April 2024
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    Find out what your peers are saying about Knime, Weka, IBM and others in Data Mining. Updated: April 2024.
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    769,334 professionals have used our research since 2012.

    Pitney Bowes Portrait is ranked 15th in Data Mining while Salesforce Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 39 reviews. Pitney Bowes Portrait is rated 0.0, while Salesforce Service Cloud is rated 8.6. The top reviewer of Pitney Bowes Portrait writes "First Look – Pitney Bowes Software update". On the other hand, the top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". Pitney Bowes Portrait is most compared with , whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI.

    We monitor all Data Mining reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.