We performed a comparison between ManageEngine ServiceDesk Plus and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The product is extremely user-friendly. It is easy to build the workflows and electronic forms."
"I can't think of any single feature that stands out, but it's an excellent product for a fair price. Nothing is missing. ServiceDesk has a lot of features, and we aren't using all of them. We have to implement the ones we already have before we move on to the others."
"The most valuable feature is the ticketing system which is working well."
"Easy to setup with a user-friendly interface that works well on cloud. It has a lot of important features: workflow builder, configuration management database, and recorded solutions."
"The most valuable features are project management, change management, and the flow according to the mail chain."
"It was easy to implement. I didn't have a hard time. It was very quick, around 10 to 20 minutes."
"It ensures the tracking of all costs for end-user issues."
"I rate the solution a ten out of ten for scalability."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"I like the integration with other applications or vendors."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"The most valuable feature is the metering capability."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The product provides excellent daily reports."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The interface is not the best. The user interface could be more intuitive."
"Security could be better. It would be better if ManageEngine ServiceDesk Plus had really good defense products like BlackBerry. I can recommend BlackBerry for the defense part, but not the other things. For example, before we switched over to ManageEngine ServiceDesk Plus, we had issues with mobiles switching off cameras, and now it doesn't happen at all."
"The solution has all the features, but it is not clear. The UI and UX need to be improved because it is not easy to configure on the go."
"ManageEngine ServiceDesk Plus could improve by having better integration with Microsoft Azure."
"We should be able to monitor the performance of assets, not only documents. For example, printers. We should be able to monitor ink levels and get notifications when the ink is low. In another operation manager I use, they send me a notification when the device is off, or has something to perform."
"Offers very limited customizations."
"They could improve the screens."
"ServiceDesk's reporting module could use an update. It looks outdated, and the interface could be more intuitive."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"I would like it if they could provide their customers with more qualified support."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"The pricing model is complicated and would be more predictable if it were simplified."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
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ManageEngine ServiceDesk Plus is ranked 4th in Help Desk Software with 57 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. ManageEngine ServiceDesk Plus is rated 8.0, while vRealize Business for Cloud is rated 8.4. The top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice, BMC Helix ITSM and Zoho Desk, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
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