We performed a comparison between JIRA Service Management and Oracle Enterprise Asset Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The links between the help desk and Jira issues and between Confluence and Jira issues are most valuable. I can write requirements in Confluence and link them to user stories in Jira and test cases. I can see my test coverage and all that kind of stuff. The integration between these three is very useful. It is pretty customizable, and it integrates well. There are a lot of add-ins and a lot of connectors to third-party products. In my last company, we used Test Royal for managing all the tests, and it integrated perfectly with that. For any issue or bug, we could see what tests have been run and the complete history of the tests."
"This is the most complete and versatile enterprise task management product and issue tracker."
"This service management solution has a good user interface. It helps improve your IT request requirements and makes tracking requests easier."
"Jira Service Management is flexible. It is easy to navigate without requiring extra learning. The user experience has been good."
"The most valuable features are the flexibility of defining your own workflows and automation around the workflows, and the integration with the gate or any repository."
"The most valuable features are the management tools."
"The stability of JIRA Service Management is good."
"The initial setup is straightforward."
"The whole product is important and valuable to us."
"Integration possibilities with other products that are not Atlassian would be helpful. Support should also provide separate installation guides for each product even though they are easy to install."
"Initially, as a completely new user, the interface was not very user-friendly, with many cluttered options."
"In-built chat is missing in JIRA Service Management."
"The customizations in Jira could be improved by being simplified. They are currently very complex."
"I feel that Atlassian isn't really interested in fixing everything because if they did, the partners that are developing the fixes and features would not have a place in the market."
"When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."
"The interface could always be updated and improved."
"As a consultant, I have used the support. Some of the support I have received has been good and other times it could improve."
"The product is not user-friendly."
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JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews while Oracle Enterprise Asset Management is ranked 3rd in Enterprise Asset Management with 1 review. JIRA Service Management is rated 8.2, while Oracle Enterprise Asset Management is rated 5.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of Oracle Enterprise Asset Management writes "The product is not user-friendly, and it is very expensive, though it is highly stable". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas Oracle Enterprise Asset Management is most compared with IBM Maximo and ABB Ability Asset Suite EAM.
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