We performed a comparison between Ivanti Neurons Patch for Intune and Quest KACE Systems Management based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is a good product and I have heard that the interface is more friendly than that of Windows."
"I have found the interface and ease of use valuable features. Additionally, it is very easy to patch VMs and other systems, such a Linux. We are able to do patches even without the internet manually."
"Ivanti Patch's most valuable features are the patch module and the package distribution."
"Both in terms of features and operations, this is a good solution."
"I like the product's Peer to Peer patching feature."
"The most valuable features are device management and support for upgrading applications."
"We can set a maintenance window and push the patch."
"We use the solution for security patching of Windows devices."
"You don't have to be an advanced user. Rather, in terms of ease of use, this product is right where it needs to be."
"KACE has made our life much easier since we got off the Microsoft solution. The Microsoft solution was a lot harder to image over different ports and stuff. They would only have this one place where we could do all the imaging. Now, we have a whole building where we can image from. This means that we can image from our storage area, where we have a place to do our imaging. We can also image right at our desks, which is a lot easier."
"There is one place for a lot of different things. If somebody has a problem with their computer, they will put in a ticket. From there, we will know who it is and the assets assigned to them, because there is one place to go look for what we are talking about and with whom we are talking. Just having one place for everything is really convenient. For example, we are able to deploy software to hundreds of computers. We don't need to go to each individual device."
"The most valuable feature is the ability to monitor updates—the software versions—on machines so that we can keep everything compliant."
"The most valuable feature is the ability to have an overview of all devices that are accessing our environment."
"The ability to build scripts right on the deployment center itself, as well as building groups that take those scripts/task chains has been absolutely invaluable and one of the most important parts of my whole environment."
"Asset management is most valuable. It is essential for all customers. The other features are also useful, but asset management is most important."
"The service desk can be configured and customized to better serve our environment."
"Ivanti Patch could be improved with better integration with other cloud solutions."
"Ivanti Neurons Patch for Intune needs to improve stability. We had issues with patching."
"The product's support and configuration need to improve. It needs to be more scalable."
"I would like to have better support for the application."
"Customers sometimes ask about non-existent features, and we pass these requests on to Ivanti."
"There are times when there is an update that causes some issues. These issues should be sorted out before the release."
"I tried to be a partner of Ivanti and, from this vantage point, the quotes are, perhaps, a bit high."
"The reports have to show the compliance level of the patching, which Ivanti does not provide."
"There is always room for improvement. However, the system does most of what we need at this moment."
"We'd love to see support for larger dependencies in the scripting feature."
"The initial setup was complex. It is a Linux-based virtual server, where the customer cannot get into the back-end, so you can only follow their prompts. Then, there are specific things that have to be done in their implementation and upgrade phases that have to be done in a certain order or steps. If you don't get those steps right, the system doesn't work. I think that either simplifying that process or providing really good step-by-step documentation would be helpful."
"The problem is that it's harder to directly emulate a lot of the stuff that the group policies do, using the KACE solution. With regular group policies, you just specify the various settings you want to change on the workstations, and then you specify the workstations and—while it's kind of an ugly mess—it does it. Whereas on KACE, you really have to know what you're doing with scripting to effectively script those exact same changes."
"The customization of the interface needs improvement for things like end user tickets. While the functionality is good, some of that UI stuff does need improvement."
"One of the complications is that they don't have 24/7 support, and they're also not in our time zone... Sometimes, no matter how critical my application is, if my production server is down I won't be able to connect with anybody till 11:00 AM Eastern Standard Time."
"There should be a mini toolbox, like the competitors of KACE have, with the small features for KACE administrators. That would make their lives easier. If you are troubleshooting a specific endpoint, remote control is available as is Wake-on-LAN. But if you want to execute some commands, you have to use a third-party tool, the PS tool. If they would integrate those small things, it would make KACE more powerful."
"The only hiccups we had were some power issues, where the box was a little under-powered early on."
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Ivanti Neurons Patch for Intune is ranked 8th in Patch Management with 10 reviews while Quest KACE Systems Management is ranked 6th in Patch Management with 38 reviews. Ivanti Neurons Patch for Intune is rated 8.0, while Quest KACE Systems Management is rated 8.8. The top reviewer of Ivanti Neurons Patch for Intune writes "Allows us to set maintenance windows and deliver patches". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". Ivanti Neurons Patch for Intune is most compared with Microsoft Configuration Manager, Microsoft Windows Server Update Services, ManageEngine Patch Manager Plus, BigFix and Ivanti Security Controls, whereas Quest KACE Systems Management is most compared with Microsoft Intune, Microsoft Configuration Manager, Microsoft Windows Server Update Services, BigFix and Automox. See our Ivanti Neurons Patch for Intune vs. Quest KACE Systems Management report.
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